DQ Grill & Chill
Ice cream, burger · Hurst
Über DQ Grill & Chill
At DQ Grill & Chill, we're passionate about serving up a sweet treat that's also a satisfying bite to eat. Our signature soft-serve ice cream and creamy shakes are always in demand, and for good reason - they're made fresh in-house every day. But it's not just our desserts that shine; our juicy burg...
At DQ Grill & Chill, we're passionate about serving up a sweet treat that's also a satisfying bite to eat. Our signature soft-serve ice cream and creamy shakes are always in demand, and for good reason - they're made fresh in-house every day. But it's not just our desserts that shine; our juicy burgers and crispy fries are cooked to perfection too. We love seeing families and friends enjoying our food together, whether they're grabbing a quick lunch or meeting up for a sweet treat after dinner.
Was Kunden über DQ Grill & Chill sagen
DQ Grill & Chill in Hurst receives mixed reviews. Many customers praise the friendly and attentive staff, especially Priscilla, Rosa, and Adelina. However, some customers report long wait times, melted ice cream, undercooked food, and issues with coupons.
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Tip: If using coupons, confirm they are accepted at this location. Be aware of potential long wait times, especially in the drive-thru.
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Häufig gestellte Fragen zu DQ Grill & Chill
Bewertungen von DQ Grill & Chill Hurst
Excellent quality and customer service.
Still my favorite ice cream. I still remember going there as a kid with my folks for a nickel cone every Wednesday night year round no matter what the whether.
Love Dairy Queen. So thankful they are back open! Quick, polite service. As always, food was excellent!
Steakfingers are on top of our list.
We stopped here for dessert tonight. I enjoy their blizzards. It was enjoyable.
The only place where I can get a dipped cone.i love their ice cream 🍦 and their 🍔
Welcome back DQ! Back with faster more competent crew. Bunch of new guy and gals making this place fun again!
Great customer service! The lady that helped me was very friendly and nice.
Love the staff, fresh and great tasting food!
The 3 employees working this afternoon were very courtesy excellent service smiling and food was hot and fresh 😋 thank you Natalie, Priscilla and Taylor every thing was amazing 👏. Lisa
Food was good. Ate indoors and had hot fresh food in a reasonable time. Blizzard was everything I remember. I am glad they reopened this location. Dairie Queen is and should remain a texas staple.
I had to stop by since I seen this location re-opened. My food was hot and fresh even during their peak dinner hour. Workers were friendly and fast.
Great food as always.
Came here to celebrate after my daughter's last choir concert of the year. Spent $83 on out food and ice cream. We had 1 issue with a tender order so we asked for a refund on that 1 combo. The manager came out with a attitude and said a very slick comment to my sister. Even after we ate our food she's still behind the counter discussing it with the coworkers. Shes so unprofessional! I'll never come here again. I was actually going to tip every employee $20 each but after this i changed my mind for sure. Customer service is about good service to the customer. The manager at this location has 0 service skills.
Came here to celebrate after my daughter's last choir concert of the year. Spent $83 on out food and ice cream. We had 1 issue with a tender order so we asked for a refund on that 1 combo. The manager came out with a attitude and said a very slick comment to my sister. Even after we ate our food she's still behind the counter discussing it with the coworkers. Shes so unprofessional! I'll never come here again. I was actually going to tip every employee $20 each but after this i changed my mind for sure. Customer service is about good service to the customer. The manager at this location has 0 service skills.
the staff was friendly and attentive the area was near and clean my husband researched on line where the best ice cream cake was that’s why we went there btw: the cake was amazing
Employees were enduring an AC outage on a 113 degree day. Because AC was repaired quickly they get 5. How many other ff so often claim milk shake machine is broken. Never at DQ! They get the concept of a Burger and Shake. That’s how Warren (Buffet) likes it!
Really enjoyed the food. Thank you the servers and cashier they were so sweet and friendly Rosa and Adelina. Great service will come back just to see them and say hi
Sadly too many of these have closed. The food was fresh and fast. The employees were all very friendly and asked how I was doing while sitting after finishing my food.
Love love love Dairy Queen tacos!!! But the best thing about this Dairy Queen is Priscilla! Always smiling, gets my orders right, and is just a pleasure to see - and makes you feel welcome.
They were so kind and helpful, we will definitely come back
They were so kind and helpful, we will definitely come back
Love the staff, fresh and great tasting food!
Sadly too many of these have closed. The food was fresh and fast. The employees were all very friendly and asked how I was doing while sitting after finishing my food.
Really enjoyed the food. Thank you the servers and cashier they were so sweet and friendly Rosa and Adelina. Great service will come back just to see them and say hi
Love love love Dairy Queen tacos!!! But the best thing about this Dairy Queen is Priscilla! Always smiling, gets my orders right, and is just a pleasure to see - and makes you feel welcome.
the staff was friendly and attentive the area was near and clean my husband researched on line where the best ice cream cake was that’s why we went there btw: the cake was amazing
The workers here really try to help. The app gives you good discounts. The customers could improve. The smores is best. Bring back german chocolate.
We stopped by to get the $1.00 cones as advertised on TV. The ad was confusing as it talks about dipped cones as well. They were more expensive.
Floors were sticky where ever we walked. But order was brought to us pretty quickly.
Still the best ice cream. Food is nowhere near as good as it was "back in the day". Soggy fries, prepackaged and frozen meats. But the ice cream..... oh the ice cream is so good
This is my second time coming to this facility. The first time was a good experience. We ordered inside. This time I ordered at drive-thru. I wanted to use my coupon that I had on my phone. Was told that the coupon wasn't able to be used for today. When the coupon states that it is for the today. But someone honored the coupon , so that was ok. My problem is with the young lady at the drive-thru who took my order. I clearly told her that I would like to get a medium ice cream dipped in chocolate in a dish. When I received the item , it was an ice cream cone dipped in chocolat. When I told her that she told me I did not tell her that. When she came back with my item. It was a ice cream cone smushed into a dish. When she saw me look at the item, she ask if I like to lid for it.I said yes please but I explained to her that my son is autistic and would not eat the ice cream with cone like that. She asked me then how am I supposed to make it like that. In a very attitude way. I explained to her to put the ice cream in a dish and dip it in chocolate please. She came back with and ice cream dipped in chocolate in a dish with no lid. Handed me with my item and walked away. I have been getting my son's ice cream this way for year. This is the only way he will eat ice cream. I'm just saying I didn't need the attitude. It would have been easier just to put the ice cream cone in a dish. But I did explain to her why I would realy like it the way I did for my son. Just please be thoughtful and happy early autism awareness month.
This is my second time coming to this facility. The first time was a good experience. We ordered inside. This time I ordered at drive-thru. I wanted to use my coupon that I had on my phone. Was told that the coupon wasn't able to be used for today. When the coupon states that it is for the today. But someone honored the coupon , so that was ok. My problem is with the young lady at the drive-thru who took my order. I clearly told her that I would like to get a medium ice cream dipped in chocolate in a dish. When I received the item , it was an ice cream cone dipped in chocolat. When I told her that she told me I did not tell her that. When she came back with my item. It was a ice cream cone smushed into a dish. When she saw me look at the item, she ask if I like to lid for it.I said yes please but I explained to her that my son is autistic and would not eat the ice cream with cone like that. She asked me then how am I supposed to make it like that. In a very attitude way. I explained to her to put the ice cream in a dish and dip it in chocolate please. She came back with and ice cream dipped in chocolate in a dish with no lid. Handed me with my item and walked away. I have been getting my son's ice cream this way for year. This is the only way he will eat ice cream. I'm just saying I didn't need the attitude. It would have been easier just to put the ice cream cone in a dish. But I did explain to her why I would realy like it the way I did for my son. Just please be thoughtful and happy early autism awareness month.
I love dairy queen very much and get it a lot well went to a different dairy queen this time and I only saw 1 person were gloves everyone else had no gloves and severed people their food I am very picky on fast food and them were gloves so when we got our food they had no gloves I order a ice cream cone and again no gloves on I was going up there to get a spoon for my ice cream but back off because they were serving open food with zero gloves .
Typical Dairy Queen Friendly Staff - Good Food One thing you can count on at this location is wading through liquids at the Drink Station. The only thing worse than the surfaces is the floor. Not a one-time occurrence - this is the norm.
Slow service and all the diet sodas were out. The food (dude sandwich and steak fingers basket) was very good. The blizzard was good enough to make up for a lack luster experience.
Ice cream was good. But chili dog was disgusting and took forever for them to make.
Ice cream was good. But chili dog was disgusting and took forever for them to make.
The cashier wasn't ordered 2 banana split blizzards as where all the bananas and pineapples were just tasted like ice cream with strawberry syrup in it asked where the stuff was says it was blended I just threw mine in trash very disappointed
Unfortunately, we learned a lesson not to come just before closing as the food (steak finger meal) was terrible. It was obviously old as the steak fingers were tough and tasted awful. My son got a dipped cone which was considerably smaller than normally and the fudge was practically dripping off instead of forming a shell as it normally is. I was so disappointed because normally the steak fingers are excellent.
We dined in. 3 of us ordered chicken strips/steak fingers and I ordered a belt uster burger. There was nobody in the drive thru or in the restaurant. Waited for our food. Everything was very hot and fresh but the burger was definitely sitting awhile. The bun was already starting to harden and the burgers itself was very dry. If we have to wait for our food to be cooked anyway, I'd imagine serving a fresh burger as well. The burgers here are usually very good. Went home with an upset stomach only finishing half. The burgers I was served was way past it's shelf life!!
We dined in. 3 of us ordered chicken strips/steak fingers and I ordered a belt uster burger. There was nobody in the drive thru or in the restaurant. Waited for our food. Everything was very hot and fresh but the burger was definitely sitting awhile. The bun was already starting to harden and the burgers itself was very dry. If we have to wait for our food to be cooked anyway, I'd imagine serving a fresh burger as well. The burgers here are usually very good. Went home with an upset stomach only finishing half. The burgers I was served was way past it's shelf life!!
Shows that they have the $6 3 PC strip meal but once there they said they don't. Why have it on your specific location's menu on here then? Ugh.
Steak finger basket was not very good.Steak fingers were dry and tasted old. Toast was just white bread with butter.
Horrible place 40 min waiting time and very rude workers especially the short hair lady
This is the second day road that I’ve ordered ice cream sandwiches and they sent us Dilly bars. There’s no phone number to call the people to tell them how badly they’re treating us. I’ll go out of my way to avoid this mismanaged restaurant
This is the worst DQ I've ever been to. The service sucks, the food sucks, and walking into the bathroom makes you feel like you can catch something.... No restaurant should have dirty bathrooms. I took my son in there to wash his hands, and it was disgusting.
Never had bad food at Dairy Queen before, not sure what happened here. Taco meat and burgers were cold, we were given a double when we ordered a triple and no treats/ice cream cones for the two kids meals. Very disappointed with this location.
Whoever the female was working the drive through needs to relearn the menu and quit the attitude. Date: 04/20 Time: 9:40pm.
Been there 3 times and all 3 times something has been wrong with our order. This last time prompting my review, we ordered a grilled chicken and got a crispy instead. I get this location has new employees but 3 strikes and out. Will never be back.
The young lady with the pretty nails in the drive thru window was great. The taco shells were over cooked with a borderline brunt aftertaste im not please at all I ordered a large order of tacos. I also stated no tomatoes
I’m writing this review to make others aware of a serious food safety issue at this Dairy Queen location. I was served undercooked chicken, which is extremely concerning as eating raw or undercooked poultry can cause serious illness—especially for children, older adults, and anyone with a weakened immune system. The staff did reimburse me for the meal, which I appreciate. However, given how dangerous this could have been, I feel it’s important to warn others to be cautious. I hope this location takes food handling and cooking temperatures more seriously moving forward.
I would put a -10 if possible the ice cream was melted. We waited 30 minutes in the drive-through very rude young kids Standing around laughing around not doing there job staring at us. We even tried calling them Several times via phone with no answer. We are on the road rushing to get somewhere very far away. Did not have time to go inside.
It was so bad. I didn't even eat it. And my son tried it and he spit it out.
I got the dude and it was gross. The meat looks unsavory. Mayo was only one half of the bun. I also got attitude asking for a receipt.
The young lady with the pretty nails in the drive thru window was great. The taco shells were over cooked with a borderline brunt aftertaste im not please at all I ordered a large order of tacos. I also stated no tomatoes
I’m writing this review to make others aware of a serious food safety issue at this Dairy Queen location. I was served undercooked chicken, which is extremely concerning as eating raw or undercooked poultry can cause serious illness—especially for children, older adults, and anyone with a weakened immune system. The staff did reimburse me for the meal, which I appreciate. However, given how dangerous this could have been, I feel it’s important to warn others to be cautious. I hope this location takes food handling and cooking temperatures more seriously moving forward.
I would put a -10 if possible the ice cream was melted. We waited 30 minutes in the drive-through very rude young kids Standing around laughing around not doing there job staring at us. We even tried calling them Several times via phone with no answer. We are on the road rushing to get somewhere very far away. Did not have time to go inside.
It was so bad. I didn't even eat it. And my son tried it and he spit it out.
I got the dude and it was gross. The meat looks unsavory. Mayo was only one half of the bun. I also got attitude asking for a receipt.
We have gotten blizzards at this location twice in the last few weeks and they are definitely not what they used to be. Instead of being thick, they were so runny that they melted right away and we live less than 10 minutes away. A milkshake is thicker 😡 Gave them one more chance today. Took 15 minutes just to get a soft serve cone. WILL NOT BE GOING BACK
Ordered 2 blizzards, stood inside waiting for almost 30 minutes for the order while there was 3 other people who came in and received their orders before I did. There was an employee continually saying she didn’t know how to make one of the items, and didn’t ask for help nor did anyone step in to assist her. I should not have had to wait that long for my small order while they finished plenty of other drivers thru and pickup orders. Very poor customer service and nobody stepped in to fix it.
Does not accept coupons from Dairy Queen tx app! Turns out they don’t think they’re in Texas. Also, the blizzards I’ve purchased from this location are the worst of any Dairy Queen. Mostly vanilla ice cream , mostly melted, with almost no added toppings. This place is a joke. Try another Dairy Queen, imo, if that’s what you want.
Worst DQ ever waited over 30+min in drive thru and the steak fingers tasted like they were fried after fish and had a very fishy flavor and I hate fish! Nasty overpriced food and small portions, will not be returning! Ice cream was nasty too!
I honestly don't know why they are still open. Went tonight and my daughter's chicken strip meal was cold. My burger was smashed to almost uneatable measurements. I just have no words spent $30 on what. Horrible food and staff. Got charged $1 for some hidden valley ranch just crazy.
Ordered 2 blizzards, stood inside waiting for almost 30 minutes for the order while there was 3 other people who came in and received their orders before I did. There was an employee continually saying she didn’t know how to make one of the items, and didn’t ask for help nor did anyone step in to assist her. I should not have had to wait that long for my small order while they finished plenty of other drivers thru and pickup orders. Very poor customer service and nobody stepped in to fix it.
Does not accept coupons from Dairy Queen tx app! Turns out they don’t think they’re in Texas. Also, the blizzards I’ve purchased from this location are the worst of any Dairy Queen. Mostly vanilla ice cream , mostly melted, with almost no added toppings. This place is a joke. Try another Dairy Queen, imo, if that’s what you want.
Worst DQ ever waited over 30+min in drive thru and the steak fingers tasted like they were fried after fish and had a very fishy flavor and I hate fish! Nasty overpriced food and small portions, will not be returning! Ice cream was nasty too!
I honestly don't know why they are still open. Went tonight and my daughter's chicken strip meal was cold. My burger was smashed to almost uneatable measurements. I just have no words spent $30 on what. Horrible food and staff. Got charged $1 for some hidden valley ranch just crazy.
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Informationen über DQ Grill & Chill
Anfahrt
728 Airport Fwy, Hurst, TX 76054
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728 Airport Fwy, Hurst, TX 76054
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