Michal Smith

Really enjoy there salads ! Fresh and good! Great customer service through there drive through. Polite and friendly. Boneless chicken is great !! Ask them to make them fresh 👌🏾 good lunch day.

Travis Haines

I stopped by this Zaxby’s at 11:00 a.m. today and unfortunately had a frustrating experience. I asked them to put the fried chicken on the side of my salad instead of on top, but they didn't do that and served it directly on my salad anyway. It’s a small detail, but it made a big difference to me. While the staff was polite, they really need to pay more attention to special requests.

Adam Thompson

As soon as we walked up to the counter the lady yelled at the other staff members because she was having to cover the drive through and lobby… while she was staring at us. We were the only people in the restaurant. Then the lady proceeded to dust the vents while we were eating in the restaurant…. Seems like a task that could wait until people aren’t consuming food.

Cari Rivera

I do not like having to leave negative reviews. Especially,when the service was great. The young man who took my order through the drive thru was kind and cheerful. As was the woman who handed us our order. However, up on opening our containers our food wasn't so great. The chicken wings were smaller than my fingers, the chicken was dry,the toast and French fries were hard for both meals. The only thing that was good we're the cheese bites and drinks. The meals aren't cheap and it's not the first time. Again, the customer service was great. Loved the attitude and the mood. We love Zaxby's but this meal wasn't it.

Kristin Manzione

I ordered a Cobb salad and once I got home and started eating I realized there were no eggs at all in the salad. Not sure if they were out or what but it’s something customers want to know before they order.

Roxx

Service is awesome. Salad was huge & good. Feastable box is food size for a 5yr old to get full. Price is for an adult to say NOPE. $13 for tiny strips 😧😓

Vanessa Strother

We ate inside! It was freezing in here, the soda machine had no ice and over half of the drinks were unavailable. Food was okay, my shrimp was cold when I got the surf and turf and the rest of our food was just “warm”. Only thing that was hot in temperature like it was cooked was our fried pickles! Won’t be coming back.

My first time ordering from Zaxby's today, 02/02/2026. I did an online order with my mother. We spilt the cost, but the total was $30.49. We waited for over 30 minutes in the drive-thur at the second window for our food. Some cars behind us didn't even make it to the window, and just left. When we finally got our food, it was bland and dry. The food was not worth the money! The only good thing was their milkshake. I finished a regular size (nearly large) shake within the time we were waiting for the food. I won't be going to Zaxby's again.

Esh

keep giving the only location we have here a chance and time and time again the experience gets worst. Ive learned my lesson this time, No More Zaxbys in Killeen. The service is horrible, short and choppy inpatient teenagers taking orders, I can hear their personal conversations, they have no customer service etiquette and to top it off I pay too much for popcorn chicken that are suppose to be boneless and im always missing my exra sauces I paid for!! I always have to check my bag before leaving the premises cause something is always wrong. Don’t worry I won't be back, ive given this location way too many chances to get it together.

Wesley Davis

I JUST GOT SERVED RAW CHICKEN FROM HERE STAY AWAY!!! on top of that they’ll NEVER put extra seasoning on ur fries if u order it. terrible service overall and the fact i was served RAW CHICKEN. whoever is in that kitchen needs to stay away from food. And whoever is thinking about eating here needs to stay away.

Alexis Jackson

Took over 20 minutes just to get a chicken sandwich and a couple wings. That’s not fast food or fast service. Talking about we put 2 free cookies inside…. Smh

Loco swae

This was extremely cold nothing what I ordered and the manager said I order my food through Third party but it’s still being made by them so why blame third party take accountability! This is the worst to go to!