El Gato Reviews

Once again I am here dissatisfied with this chipotle. When it first opened it was great. In the last couple years it has absolutely gone to the worst. Restaurant and line where the food is made is a mess, food laying around everywhere. Less than friendly staff. Small portions. And only ONE person working the dinner rush on a Wednesday. The line, like always, was to the door and the one girl working the line was incredibly slow and carefree of the entire situation. I will not be back which is unfortunate because I am a long time customer of this location. Very sad.

Brian Riordan

Make sure you check the times when getting the 2 for 1 on veterans day. It was from 4pm to something. Anyway I get there at 1 and had my buritto made along with my family's and didn't get the 2 for 1 because of the time. I'll just go to the other 12 places that take care of there veterans. Of course that's probably what they want.

corey luiz

Much like most of the other posts I’m reading the mobile ordering here is atrocious. On multiple occasions, I have ordered pickup and arrived 10-15 minutes past the pickup time and had to wait another 10 minutes while they make orders for the people that are arriving. Finally someone comes to ask my name. They don’t even go to check and go to make another order from another customer in line. I waited until they served 5 people that arrived after me. Then a second person asked my name and surprise my food was done and cold. Not coming back here as this has happened probably a half dozen times now.

Ramil F

I love having His hair hanging over my food as he makes it with huge attitude. Should have some hair regulations serving food to people. And maybe they should teach him to stop giving attitude. Or he gonna keep getting attitude back from me 🤷‍♂️. All tables are dirty and when we asked to get a wipe so we can clean out self. They said we will be right there. Waited 10 min. Food was cold by then

I order from this chipotle online multiple times and every single time it’s the same thing, I order double protein (that I pay extra for) and extra rice and beans and veggies, every single time they refuse to fill the bowl up, this was the last time, not only was there barely any veggies or rice but they barely even put in any protein let alone EXTRA like I paid for, idk what they’re doing but it’s been a horrible experience here cause every time it’s the same thing.

Me and my girlfriend when in around 14:20. As she was trying to place a order I was helping her decide and the very rude lady told me to be quiet and said “we’re making a burrito” as she was done saying that when she finished the burrito she told her that “I hope he’s paying for this” after I said we’re together. As I responded with “I pay for everything” when our food was done and about to pay. I asked if there was a military discount because it ended up being around $35, she responded with “there is not one but there is a police, which I said I’ve been getting one here for a very long time with different cashiers but she said “yea they aren’t me” overall very degrading to be told to be quiet infront of my woman than being told that I hope I’m paying for all of this. Terrible experience do not recommend at all.

Lazy workers who are either chatting or doing nothing. Pick up orders are never ready at the time they say they will be ready by. Staff is also rude and anytime you ask for something they have an attitude. There’s always a wait… even when it’s slow despite having more than enough workers. Avoid this location.

i’ve ordered here in person and online for 2 years (probably once a month). the line is always out the door and one person cashing people out and making bowls while everyone else stands around. if you want to bypass the wait of the line you can order online and get nothing you asked for fight for a refund every single time because it’s missing cheese, lettuce, double protein, etc. so you must order in person if you want everything which normally they are out of anyways. i’ve been at dozens of chipotle and this is sadly the closest to my home and it’s terrible every single time.

Will Farr

Absolutely filthy restaurant with indifferent staff and mediocre food. This Chipotle was a total pig hole. Just filthy in every way. If I wasn’t so hungry and short on time I would have walked out. But every aspect of the place was filthy dirty. So gross. Pictures don’t do it justice.

Victoria G

The guy taking my order was rushing me and didn't even give me time to think. My bowl has never been less filled, I asked for double protein but I barely guy one normal serving of meat. Rolled his eyes at me, no pleasant customer service. Establishments hire anybody nowadays, I am utterly disappointed. Properly train and hire people who understand THAT IS THEIR JOB. They act like the food comes out of their paycheck. Then the lady who checked me out made me wait and was staring into the abiss while I was waiting for her to hand me my food. Then I pay for a large bag of chips and receive only a regular. I don't leave reviews but I am so irritated. DO BETTER.

eve evan's

where do i start, first of all the lady serving me my food with dreads and light skin was so disrespectful almost like all these customers are a burden, i couldn’t hear her question and asked her to repeat and she screams “ANY VEGGIES” im like no .. and then she continues to just be so disrespectful i asked for more guac because she gave me the tiniest little bit when im playing extra for this and she bangs the spoon aggressively like it was so unnecessary. then the cashier had asked if she could make a side of queso for me and she rolled her eyes and said “yeah if you put gloves on and do it yourself”. you could tell the cashier looked fed up 🙄i would give this place 0/10 stars. luckily the cashier wasn’t bad and made my experience feel a little better but jeez u can’t hire better employees chipotle ?!

Edward Olszewski

servers are just slow it was 3:30 and it took 20 minutes for 5 orders before my absolutely unreal. A bowl does not take 4 minutes to make. Server just chatting her brain off to customers trying to make jokes. 25 minutes waiting here now that i’m done typing this. don’t go in a rush

Jason Thoryk

The food here is decent. They are almost always out of one of the ingredients you want to add to your meal, but the food is usually consistent. However, they have the worst customer service that I have experienced. At my most recent visit, I was over charged by $7 (more than half of what my order total was). The total seemed off so I asked the cashier to double check my total to my receipt. The totals did not match. She got her manager and he was essentially useless. All he had to say was “I do not see a transaction for that amount”. I just made the purchase and showed him the charge on my credit card and the receipt of my order. Still he did nothing. To top it off, chipotle online customer support said “they cannot reimburse every order that isn’t satisfying”. I find it humorous that they over charge customers and then make it impossible to get the situation rectified.

Parker Wiseth

I don’t think I’ve ever had a worse order from chipotle… and it’s not even close. Maybe it’s my fault because I ordered food for pickup, which evidently is a chipotle no-no, but I received barely anything for a portion and the little bit I did receive was cold. Extremely frustrating and disappointing seeing as to how I paid extra for double meat and extra toppings… some of which I didn’t even receive. I will not be coming back to this chipotle and definitely don’t recommend anyone else go here.

Isaiah C

Really… I ordered this for my pregnant wife and this is what they made. Not only is it half full, it’s missing half of the toppings I ordered too. This place has become such garbage and low quality!

S R

Took a lot of bad experiences at this place to get to this point, but I’m sick of being pushed around by billion dollar corporations that stonewall you every time you try to file a complaint so here we are. I attempted to simply rate my specific order and get a refund, but since Chipotle makes that near impossible, I’ll do this instead. Ordered a mobile order on the app last weekend. After standing around for 5 minutes at the counter while all of the employees behind the counter ignored me (you know because they no longer use the designated shelf for pick up orders) I get my food and head to the car. Made it halfway through the parking lot before the bottom of the bag exploded. Bag was completely soaked through. Neither bowl had the lid properly secured. So all of the juice from all of the ingredients that weren’t drained, had poured out of the bowls and into the bag. I went back in and asked for a new bag, transferred the drenched and disgusting bowls into the new dry bag, and headed home. By the time I got home 15 minutes later, the new bag had become completely soaked and also started dripping out juice which had then dripped onto the floor of my car, all over the floor of the house, and on the counter. Whatever. Annoying, but I’ll live. Then we opened the bowls to discover they’re completely covered in what can only be described as puréed carrot. Obviously congealed, disgusting fat from the Barbacoa. But never experienced this before in a bowl. After the soaked bags fiasco, now this, I had to go back. I drove back and asked for the manager. I won’t mention his name, maybe he was having a bad day. But he couldn’t care less about running the place let alone my problem. Barely said a word when he came out. I had to ask if he was the manager, rather than, you know, introducing himself as such and having a conversation? Basic communication shouldn’t be this difficult. I explained the issue with the non-drained ingredients, which caused 2 bags to become completely soaked through with juice, and bowl lids that are left loose. He didn’t seem to care. Just gave me a blank stare. If this guy is managing the place, I’m no longer surprised by the quality. He shrugged off the disgusting bowls as “that’s just Barbacoa.” I’m not visibly irritated and just asked if they can be remade. He looked at me, didn’t say a word, and walked away. I stood there for another 5 minutes while the line moved passed me and everyone behind the counter acted like I didn’t exist. I finally just cut into the line and asked the cashier if they can find out if my order is being remade. She confirmed it was. The manager finally came out and handed me the bag. I asked if I could get another chips and queso since the first ones I ordered had now been sitting at home for over 30 minutes given that I had to come back. Figured that was the least they could do. He refused at first, but then did agree after I argued. I never received an apology. I walked in with the intention of getting a new order AND a refund. Given the hassle I went through for a simple mobile order. A mobile order. You know, the ones you put in to make things easier? But given the fact that it was like pulling teeth to even have a conversation with the “manager” I took what I could get and walked out. I won’t be going back to this location any time soon. Chipotle insists on using cardboard bowls. Which the employees then load full of ingredients they don’t drain whatsoever, then don’t put the lids on. Best case, the food is soaking through the bottom of the cardboard container it’s in. Even on a good day, you’re lucky to make it home without the contents of the bowls winding up on the floor of your car. It’s very obvious the employees simply do not care. Every one of my issues was caused by flat out carelessness. If you’re busy, and don’t have time to do it right the first time, when will you have time to do it over? Employees care more about looking cool and having personal conversations behind the counter than they do about helping anyone.

Alicia Donato

Came in on a Sunday at 6 p.m. Many of the meat options were empty and none of the vegetables and vegetarian options were available. Beyond that the entire dining room was dirty. Trashes were full. 2 of the 4 drink options were out and there were no napkins. When I ask the girl behind the counter for some, she gave me tri-fold paper towels and apologized that there were no regular napkins. I use to like this place a lot. Won't be returning anytime soon. Seems like management doesn't care.

+5