Ana Fernandez

Functions ok but tends to be a little dirty and unkempt. Wish they'd install the ordering stall so we could take our time ordering. Always check your order before you leave the counter as they mess it up often. 🥴

Byron Kuhn

Nice automatic McDonald's, you use an app. You must have a Mexico phone number or the app won't process your credit card (US) properly. I had to ask for counter assistance. The staff was great and took care of me, so not a big issue. Aside from that, your standard McDonald's fare and service. A few items unique to Mexico, like the Queso Pie.

CJ Soto

Don't expect the doors to be open when it shows online but it doesn't matter because people will still line up and wait for some breakfast at McDonald's. A coffee and a breakfast sandwich can start the day awesome.

En si la comida esta buena, sin embargo en mi caso tardaron mucho en darme mi pedido (2 cuarto de libra) mas de 20 minutos, los baños si están bastantes sucios, y el jabón para lavarse las manos tiene un pesimo olor, como a cucaracha. El personal del restaurante es amable.

Son muy lentos aveces, pueden traer la comida la comida fría; aunque la comida caliente si la hacen como es debida. Deberían avisar o preguntar previamente si está correcto el pedido y avisar que se va a retrasar el pedido

La comida, como todos sabemos es igual en todos los Mc, sin embargo, el servicio es malo, hay varios que no tienen actitud de servicio, es de los pocos que no he podido notar algún líder o encargado que vigile que los clientes seamos bien atendidos.

Carina Luna Vitelli

Polished turd the new facility is nicer. The kids new play area is cool. Food not fresh service was fast. But by the taste of the food. I can see why the service was fast.

Juanjohn Bayardo

What can I say? It's McDonald's. The service is good, but the food was so-so. My Big Mac was sloppy and cold. The fries were half filled, and the 6 pc. nuggets came only 5 in the box. If you don't expect much, your dissatisfaction will be lesser.

Michael Kowalson

Like a McDonald's 20 years ago. The food selections are a bit different than in US and Canada. However the service is slow, breakfast I got had been sitting in a warmer a while and was average at best.

S Twitch

Took at least 20 minutes to get our food. The restaurant has mold on the ceiling, broken tiles on the floor and sidewalks. Will not be back.

Michael Burmil

It’s been years since I’ve had a Big Mac. It tasted dry.

Pésimo servicio a la hora del desayuno, demasiado tiempo de espera actitud de la chica que entrega los pedidos nefasta el gerente sin poner orden, porciones incompletas y además te atienden de malas

La atención es muy lenta, tanto en mostrador como en el automc, luce algo descuidado y sucio, en sí, le falta personal más capacitado y mejorar sus instalaciones.

Patricia Carey

McDonald's in Mazatlan was horrible. Truly not managed well. Many young workers and the wait time was so long for a few items . I will not return. They need good management to teach the employees what to do.

Deberían de hacer cambio de personal… pregunté si tenían un sabor de McFlurry y me dijo que no lo tenían, lo pedí por la pantalla y mágicamente me lo trajo la mina que dijo que no había (para empezar nadie me atendía por estar en el cel). Después una señora se acercó pidiéndome ayuda porque no la atendían y su pedido tenía rato sin salir…

🍔🍟🥓🥯🥞🧇🍳🥤☕️ Pésimo el servicio al cliente, ignoran y no les ponen atención, ni siquiera voltear a ver aunque se parezca junto o frente al mostrador llegamos a las 10am y estabamos empezando a desayunar a las 12 pasadas, intente regresar por un refil de café y ni volteaban, solo pasaban por un lado y de largo aunque les llamarán Mucha gente disgustada por el tiempo de espera solicitaba se les reembolsara su dinero y empezaron a repartir los pedidos en partes, no tenían servicio de baños, los cerraron por que no los tenian sicios

El lugar está muy sucio se ve la falta de un manager. En todo en la atención de los comensales, el servcio y en la limpieza de áreas mesas y botes de basura rebosando de basura , Con respecto a la comida las hamburguesas muy chicas. Las instalaciones se ven descuidadas y sucias. ORD #513 15agosto2023

Para empezar no hay refill de refresco como en otros Macdonalds,lugar sucio, chicos y chicas rascandose la cabeza o mordiendo uñas y preparando la comida. Desorganización y muy tardados para tomar orden, no tienen cambio...50 minutos para entregar orden por qué dicen que hay mucha gente. Un servicio horrible, no vayan.

La comida excelente, pésimo servicio del persona y para rematar 2 semanas sin WC 🚽

Le pongo una porque no puedo menos, les pido muffins extra no me lo pueden vender, les pido los hotcakes para después la gerente en turno me dice no se hace pero le voy a hacer el favor, te estoy pagando un servicio no es ningún favor, me sirven el café en vaso de refresco, la crema la tienen en bolsa eso es un cochinero tener un producto así y pasearlo delante de todos con la pandemia, les tengo que exigir los condimentos que no ponen, no dan cubiertos, miel de maple ni mantequilla, tienes que exigir te los den, no te aceptan pago con tarjeta que de casualidad le falló conmigo la terminal, baños dañados y sucios

Baños y mesas muy sucias, falta personal para la atención en la entrega ya que duran mucho con la comida lista y se ocupan haciendo otras cosas. Es insuficiente el personal para un restaurante de comida rápida.

Robert Yakemchuk

Worst mcdonalds on the planet I had to wait 30 minutes for a happy meal and they werent even busy they should make a comedy show for businesses with bad service this is by far the worst ive ever seen, they have no bathroom as well. Im unfortunately back at the worlds worst Mcdonalds because my daughter wants to visit the staff will go on break for 45 min and not take any orders its chaos in here you cant make this stuff up.

Jeanette

Too cold inside and i hate the touchpads for ordering, why do i have to do the cashiers work??? And it always takes forever for the order to be ready although they claim it is faster. Go back to normal service and offer people employment! Or make the burgers bigger! But the screens are a rip off for thr customer

Yess (Yess de Gepard)

They take way too long to have your order ready. Food is good, but we waited for too long.

Casey Neuville

It took 30 minutes to get my combo meal. I've eaten at this restaurant a few times and every time it takes a extremely long time. World's slowest McDonald's. The manager needs to be sent to a location that runs proper for more training and to see how they really work.

ivett Gerez

It took us 15 minutes to get hotcakes and apple juice. Not sense of urgent at all with employees. Everyone standing without moving. Place pretty empty

Benito Andes

Ordered a hamburger with large fries. Watched the fries that had been sitting on the counter for 10 minutes go back to be put on my tray, then a cold cheeseburger added, (i did not ask for cheese, heated would have been nice) i asked for salt 4 times, was told it was in the fries, it was not on the cold fries. After i opened the cold cheeseburger, i returned everything to the counter. Uneaten! This place IS NASTY. I went to the site you requested, says it does not exist. Not sure what more information you could want. But i have a question for you; I’ve lived here for 14 months. I just watched, daily, a major renovation, looks nice from the outside. So this was my first time ATTEMPTING to eat there. Why would you spend all that money to update the building, and hire incompetent people to run the business, serving inadequate food, stuff you wouldn’t feed to your dog or the homeless.? You have so many bad reviews on here. Why would you not do better? Do you know ANYONE on the planet that wants to eat cold 10 minute old mcdonalds French fries (without salt) and a burger so cold that the cheese (that wasn’t supposed to be there) never attempted to melt. Seems like a huge waste of your money 🤔🤔🤔 You’ve generated an auto response that goes no where, means nothing. Shows that you really don’t give a damn about your crappy business! Typical

Camden King

I went there yesterday, and it was fine. It was busy, but they were very good about serving us. Today is terrible. The workers were flirting with each other. The bathrooms were terrible!!! The workers were not motivated, and it took 25 minutes for them to deliver our order.

Alexis Gutierrez

Worst McDonald's ive been to. Big play area closed for no reason, Water leaking from the roof a.c. The card reader not working only cash. The cokes had no flavor due to them pouring cups from a big 3 litter coke into cups.. Long wait for small order.

Daniel diaz

They work very slow to give you your, takes them 20 or more minutes to just chickens and 8 minutes more for cream cheese pie, by the time your gettingyour order your is kinda cold. There breakfast deluxe pancakes are so thin like crepes that took 30 minutes. Take so long that I forgot what I ordered