Chick-fil-A

I went in around 5pm and Chris was the one who took my order. He was very friendly. Service was fast and my order was made correctly.

I had a fantastic experience at Chick-fil-A thanks to the exceptional service from AJ and supervisor Alfredo. While another customer was unreasonably rude, Alfredo handled the situation with remarkable patience and professionalism. AJ, on the other hand, greeted us with kindness as he took our order, making us feel welcome. Our food arrived quickly and without any issues. A heartfelt thank you to AJ and Alfredo for their outstanding professionalism and kindness during our visit. Truly a five-star experience!

Probably one of the fastest Chick-fil-A drive-thrus I've ever been to. They work fast to get everyone's orders out and they have never messed up an order - we have a big family, we always have big orders! Sometimes when the line is long, we just go through our app and by the time we get to a staff person the order has already been placed in the app and it's a smooth transition from that point on! I highly recommend this location 🙌

I’ve always liked Chick-fil-A. Most locations are consistently well organized and clean, and the staff is always courteous. Even when it’s extremely busy, everyone stays calm and professional.

Granite Tile and Marble Raul Escobar

Great spot if your traveling and towing. When you exit the freeway go past the restaurant make that left large space to park on street or on the next door parking lot always empty after 5pm.

K. C.

Everyone in our family loves Chick -fil-A .They have something for everyone. Service is always good. Friendly and helpful.

Felix Montano

I’ve always liked Chick-fil-A. Most locations are consistently well organized and clean, and the staff is always courteous. Even when it’s extremely busy, everyone stays calm and professional.

Cain Gonzalez

I had a fantastic experience at Chick-fil-A thanks to the exceptional service from AJ and supervisor Alfredo. While another customer was unreasonably rude, Alfredo handled the situation with remarkable patience and professionalism. AJ, on the other hand, greeted us with kindness as he took our order, making us feel welcome. Our food arrived quickly and without any issues. A heartfelt thank you to AJ and Alfredo for their outstanding professionalism and kindness during our visit. Truly a five-star experience!

Charlie Rangel

The food is always good at Chick-fil-A. They are always so nice and friendly. My favorite is the crispy chicken sandwich.

Ismene Cunningham

Lovely Chick Fil A, served by a nice young man. Was very polite and offered lots of sauces and refills, would absolutely come again.

Jennifer Harkins

Love Chick-fil-A! Great place! Family orientated, Christian mentality. Food is delicious! Drinks are fun! Staff is friendly, bathrooms are clean.

Eric Figueroa

My and my spouse when to dine in and the service was quick. We went to seat down when not even 5 minutes passed when we had our food at our table.

T Sgambelluri

Always super friendly customer service with a smile 😃 I can tell they take care of their associates!! My fave is the spicy chicken deluxe combo...yes please and thank you!! 💛💛💛

Rebecca Iris Lopilato

Probably one of the fastest Chick-fil-A drive-thrus I've ever been to. They work fast to get everyone's orders out and they have never messed up an order - we have a big family, we always have big orders! Sometimes when the line is long, we just go through our app and by the time we get to a staff person the order has already been placed in the app and it's a smooth transition from that point on! I highly recommend this location 🙌

I was there for more than 35 minutes. Waiting for my order that I had placed on the phone 20 minutes before that. And the time before that, my son and my wife got sick of the stomach and also a uti on my wife. She ended up in the emergency room. The result was because of the chicken. It wasn't cooked well, or it was bad to begin with other than that, everything is good atmosphere. The people there.

Make it Happen

I was there for more than 35 minutes. Waiting for my order that I had placed on the phone 20 minutes before that. And the time before that, my son and my wife got sick of the stomach and also a uti on my wife. She ended up in the emergency room. The result was because of the chicken. It wasn't cooked well, or it was bad to begin with other than that, everything is good atmosphere. The people there.

Avoid the drive-thru if you want a pleasant experience. I don’t know if they’re still getting the hang of things, but the drive-thru is very disorganized. I came to pick-up an order yet the workers were prioritizing the people that came after me. It took a really long time and I couldn’t even leave the line since there were cars behind me. Once they finally noticed me, the server acted as if it was my fault that she ignored me. I highly recommend dining in because the service inside is WAY better. They’re so friendly and accommodating which is the complete opposite of the drive-they. The restaurant is spacious and so is the parking lot. Will only be dining in or picking my food up inside from now on.

Lauren Dang

Avoid the drive-thru if you want a pleasant experience. I don’t know if they’re still getting the hang of things, but the drive-thru is very disorganized. I came to pick-up an order yet the workers were prioritizing the people that came after me. It took a really long time and I couldn’t even leave the line since there were cars behind me. Once they finally noticed me, the server acted as if it was my fault that she ignored me. I highly recommend dining in because the service inside is WAY better. They’re so friendly and accommodating which is the complete opposite of the drive-they. The restaurant is spacious and so is the parking lot. Will only be dining in or picking my food up inside from now on.

Shannon Restifo

I arrived to pick up my order via the app. Usually the app will let me know that it recognizes I’m at the location. This time there was no option to show that my order was being processed or that I arrived. So I went inside and asked at the cashier station. They saw that nothing was showing on their end, so they pushed it through on their register. Was told they have no control over the app and I would have to wait a bit longer. Which I did and the food was on point.

Tonight me and my husband went through the drive thru, we asked for Cobb salad nuggets with no grape tomatoes. When we got up to the window the employee kept laughing and joking with it each other. We patently waited for our food. We got our food and grove home when we sat down I noticed my salad was missing the nuggets and had tomato. When I tried to call for help I was informed you could just call the store. There needs to be a Bette way to communicate. I hope moving forward the team pay attention on the food. Really frustrating.

Nolan Getz

Just went in around 9:15 got a #1 and by the time I got home there was the wrong size fries and not one sause in the bag even tho the receipt has 3 CFA sause and 3 ketchups looks like I’m stuck eating a dry sandwich tonight 😂😂

Ariel Alexis

Tonight me and my husband went through the drive thru, we asked for Cobb salad nuggets with no grape tomatoes. When we got up to the window the employee kept laughing and joking with it each other. We patently waited for our food. We got our food and grove home when we sat down I noticed my salad was missing the nuggets and had tomato. When I tried to call for help I was informed you could just call the store. There needs to be a Bette way to communicate. I hope moving forward the team pay attention on the food. Really frustrating.

I’m really disappointed with our recent catering experience at Chick-fil-A. I placed the catering order a full month in advance and was given a specific pickup time. When my husband arrived at the “promised” pickup time, he ended up waiting 50 minutes for the order. This delay made him late to our son’s 1st birthday party, which was incredibly stressful and upsetting on such an important day. This was a major letdown and not the first time it has happened within their catering department as my sister also experienced the same issue back in September. I hope they improve their catering coordination so this doesn’t happen to another family. I visit this location often and their food quality is great, but they are definitely lacking in overall management whenever I visit the employees working are sidetracked or take a very long time to acknowledge you standing there - unlike any other store I’ve been to.

Terrible customer service. I had an issue with a door dash order when my bag only came with ranch and napkins and my bag was sealed. I called them through the phone and spoke to an employee and his manager and they told me they would give me another order. They gave 7 days to go and pick up the order. I went the next day to pick up the order and i told them what had happened. They said they wouldnt give me another order. It wasnt their fault it was doordash. I had to explain for a good 15 min again and again. The supervisors/manager were rude and had terrible attitude as well. Its crazy how a regular employee was trying to be more helpful than the actual management of the establishment.

This Chick-Fil-A is one of the better if not one of the best around. Food is amazing, they're speedy and fast, routinely one of the best experiences around but this is my regular chick fil a so i always go here but everywhere else i don't have the consistent issue of them forgetting sauces and major parts of my meals. Such as the fries, and main entrees, aswell as desserts. I love coming here since its so close and convenient but the issues are constant like every time to every other time its something that went wrong with the order.

After waiting for 12 minutes, when it was my turn, they said they were out of the item they promised on the app, but they served the same product to others. When I ordered ice cream, it took another 5 minutes, and when I asked them to return my point, they said NO LAKE OF MANAGEMENT SHOULD NOT COME OUT OF MY TIME AND POINTS

Selling chicken like this is a scam.There are way better franchise such as Canes, which is much better.But I feel like all chickens being sold like this is a scam, especially with their dipping sauces full of all these crazy ingredients.It's disgusting. The only nice thing about this place was a worker by the name of LaDonna, she was so damn nice and made sure you had everything you needed and even offered to get refills for you. She was super sweet. The box of chicken strips were dry. The amount of money you pay for fast food chicken is ridiculous for the quality you get. This was my first time. Just checking the hype of the long lines.

Parker Mattison

This Chick-Fil-A is one of the better if not one of the best around. Food is amazing, they're speedy and fast, routinely one of the best experiences around but this is my regular chick fil a so i always go here but everywhere else i don't have the consistent issue of them forgetting sauces and major parts of my meals. Such as the fries, and main entrees, aswell as desserts. I love coming here since its so close and convenient but the issues are constant like every time to every other time its something that went wrong with the order.

Tibbers Bibbers

Terrible customer service. I had an issue with a door dash order when my bag only came with ranch and napkins and my bag was sealed. I called them through the phone and spoke to an employee and his manager and they told me they would give me another order. They gave 7 days to go and pick up the order. I went the next day to pick up the order and i told them what had happened. They said they wouldnt give me another order. It wasnt their fault it was doordash. I had to explain for a good 15 min again and again. The supervisors/manager were rude and had terrible attitude as well. Its crazy how a regular employee was trying to be more helpful than the actual management of the establishment.

Robert Jimenez

The customer service at this location is disappointing. They made an error with my order. While Chick-fil-A is typically praised for its service, this particular branch stands out for the wrong reasons. We ordered five sandwiches but only received four. Although I realize I should have double-checked my order, I’ve never encountered issues with Chick-fil-A before, so I didn’t feel it was necessary. Since we don’t live nearby, it was frustrating to discover that one person in our group was left without their sandwich at dinner time. When I called the store, they offered us a replacement sandwich, but it had to be redeemed within a week. Anyone familiar with the traffic in this area knows how challenging it is to navigate, especially coming from the east side of Newport. We requested a milkshake as a small gesture for the inconvenience caused by their mistake, but they declined. It’s hard to understand why a returning customer wouldn’t be offered a simple shake after spending $52.04. After reflecting on this experience it happened on March 15th, I’ve decided that this company doesn’t deserve my patronage. While I know my opinion may not change much, I hope others will think twice and consider different options or locations, as this one has poor service. Do better Chic-fil-A someone needs to address this issue.