Chipotle

Traci Garcia

Someone’s not following ingredients or something. Put Jalapeños in the fajita veggies. No it wasn’t the corn salsa. I got that in the side. You can even tell in the sauté the different peppers. I had a GI surgery and couldn’t eat it. Tried calling the store but no one answered. The raw one in the picture is the corn salsa. The darker one is the grilled bell pepper and the light pale green is the grilled jalapeños. Obvious that it is no bell pepper.

Jose H

Paying prime dollar for beans and rice with a hint of protein. The amount of protein you get is so small that you have to look for it in your bowl or burrito. They fill it with rice and beans and other fillers.

Roxy

Ordered a mobile order after work. Was excited to eat a good meal after working 8 hours in the hot sun. Order was done at the time it was suppose to be. I only opened the bag to check if my side items were there, I didn’t check the bowl. Usually I don’t have my order wrong but this time it was so bad I had to drive 25 minutes back so they could correct it. Half of the ingredients I ordered in my bowl were missing! If I wanted rice, beans and chicken I would have gone to pollo loco for half the price. I wasted 1 hour and gas money for this inconvenience.

Bre Marie

I was literally SCREAMED at by this young lady who then immediately refused to tell me her name or her or get a manager for me to speak with. Please don't waste your time or money at this location. The entire staff needs to be trained properly on customer service and fundamental manners. I have reached out to corporate about my embarrassing experience and encourage you all who have a complaint to do the same. It's not right to treat customers rudely for any reason, let alone no reason other than choosing to be disrespectful. This picture is of her ignoring me after she turned her back on me when I kept insisting to speak with someone above her and asking for her name. I am in genuine disbelief about the way she was behaving. She should have been fired immediately for the way she was conducting herself with a customer.

Erika Alvarado

I have never had any bad experiences at any fast food restaurants, however today I did I was enjoying my food and seen that there was a dead bug on my lettuce. I ended up throwing my food away.

Anisa Robles

I got a kids meal and I found a hair never coming here again so nasty and gross

Yvette Soto

When I brought the error to the staff's attention, the general manager Payton , came over. I explained the issue calmly, but her reaction was instantly defensive and incredibly rude. She spoke to me with a dismissive tone, a patronizing attitude, & handled the situation with unnecessary hostility. My order was bagged up and when I got home I was given the wrong bowl, I came in previous to that and the top to my bowl wasn’t on correctly and my bowl ended up all over the paper bag. Payton also wanted to argue in front of other customers which is VERY UNPROFESSIONAL, making me feel so disrespected and belittled. Instead of apologizing and offering a quick solution, Payton seemed determined to argue that I was somehow wrong despite clear evidence to the contrary, she kept interrupting me, & raised her voice. This is not how a professional establishment should handle a service recovery. Payton’s goal seemed to be to pick a fight rather than ensure customer satisfaction. The combination of a basic order error and the manager Payton’s appalling behavior ruined my experience. I understand that mistakes occur, but the staff, and especially management, should be trained to resolve issues gracefully, not escalate them into arguments. I strongly recommend that potential customers avoid this location until management addresses these serious customer service issues.

Jordan Mendoza

This chipotle takes the crown for the worse customer service in food service from all of merced , i Just went in here and the cashier and the manager id assume was the manager by the way she was yelling at people ,as soon as i walked in they where already making ugly faces at me i should have just walked out but i stayed just cause i was on lunch break and was in a hurry ,the cashier and the manager where making jokes and references abought corn really corn jokes at me the whole time i was in there and when i was leaving i asked for a spoon and they where like oh its over there by the corn,whats up with them that is very childish as soon as they said that all the employees started laughing ,i will no longer be coming to this location

Anastasia “Annie” Esquivel

I’ve been a regular customer at this Chipotle location for some time now, and I’ve always appreciated the friendly service and consistent quality until recently. Since the new manager, Peyton, took over, the overall experience has noticeably declined. One of the most disappointing changes was the departure of Christina, a former manager who truly set the standard for excellent customer service. Christina consistently ensured that guests were taken care of efficiently and respectfully. She created a welcoming environment, always supported her staff, and went the extra mile to uphold the quality and standards we came to expect from Chipotle. Unfortunately, since her departure, there has been a significant shift in atmosphere and service. The current management seems disorganized and inattentive. Ordering now feels rushed, and the quality of the food often falls short whether it’s underportioned, poorly prepared, or not as fresh as it used to be. It’s disheartening to see such a great team dynamic and customer experience deteriorate under new leadership. I hope upper management takes a closer look at how these recent changes are impacting both the staff and the customers. For the sake of this location’s reputation and the hardworking team that remains, I sincerely hope corrective action is taken starting with re-evaluating the current management. Chipotle should be a place where both employees feel supported and customers feel valued. I hope to see this location return to those standards soon. -Annie

Alondra Torres

I had such a bad experience on 07/23 with the staff in particular. They were unwelcoming and had a bad attitude the entire time when I had done nothing wrong. They wouldn’t even let me finish my sentence before trying to ask me “what else.” My portions were horrible and I had to pay extra to get the portions I had usually gotten before and I was just extremely dissatisfied with my experience today especially when I had done nothing to provoke this behavior towards me.