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Pizza Hut
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Middletown

Pizza Hut

★★★★ 3.6 · 101 reseñas

At Pizza Hut in Middletown, NY, we're proud to serve up more than just delicious pizza. Nestled in Suite 115 at 280 NY-211, our cozy yet inviting space offers a unique blend of classic and contemporary dining experiences. We’ve been a cornerstone of the community since [year esta...

Pizza Hut

Pizza · Middletown

Experience authentic Italian flavors in the heart of Middletown, NY

3.6 · 526 Bewertungen Google
locations.pizzahut.com

Über Pizza Hut

At Pizza Hut in Middletown, NY, we're proud to serve up more than just delicious pizza. Nestled in Suite 115 at 280 NY-211, our cozy yet inviting space offers a unique blend of classic and contemporary dining experiences. We’ve been a cornerstone of the community since [year established], and it’s t...

At Pizza Hut in Middletown, NY, we're proud to serve up more than just delicious pizza. Nestled in Suite 115 at 280 NY-211, our cozy yet inviting space offers a unique blend of classic and contemporary dining experiences. We’ve been a cornerstone of the community since [year established], and it’s this rich history that fuels our passion for crafting authentic Italian-inspired pizzas, along with an array of pasta dishes, subs, and more. Our commitment to quality shines through in every slice, from our hand-tossed dough to our carefully sourced ingredients. With a rating of 3.6/5 based on 526 reviews, we're honored by the trust you place in us to deliver satisfying meals that bring your family and friends together. Whether you’re stopping by for lunch or planning an evening out, come taste why Pizza Hut remains a favorite among locals and visitors alike.

Was Kunden über Pizza Hut sagen

Pizza Hut in Middletown receives high praise for its customer service, especially from Kari. Customers rave about the fresh, hot, and cheesy pizzas. However, some report issues with online ordering, long wait times, and inconsistent food quality, and outdated decor.

Beliebte Gerichte

pizza (11) mozzarella sticks Honey barbecue boneless wings

Ideal für

Familien Gruppen Zwanglos Schnell

Tip: Customer service is phenomenal and food arrives fast and hot. If ordering online, double-check your order went through to avoid duplicates.

Services

🅿️ Parking 🚗 Delivery Accessible

Häufig gestellte Fragen zu Pizza Hut

Pizza Hut befindet sich in 280 NY-211 Suite 115, Box 11, Middletown, NY 10940, Middletown.
Pizza Hut bietet pizza Küche.
Pizza Hut hat regelmäßige Öffnungszeiten. Aktuelle Zeiten finden Sie im Profil.
Pizza Hut bietet folgende Dienste: zum Mitnehmen, Lieferung.
Die am meisten empfohlenen Gerichte bei Pizza Hut laut Kundenbewertungen sind: pizza, mozzarella sticks, Honey barbecue boneless wings.
Pizza Hut ist ideal für Familien, Gruppen, Zwangloses Essen, Schnell essen.
Pizza Hut in Middletown receives high praise for its customer service, especially from Kari. Customers rave about the fresh, hot, and cheesy pizzas. However, some report issues with online ordering, long wait times, and inconsistent food quality, and outdated decor.
Customer service is phenomenal and food arrives fast and hot. If ordering online, double-check your order went through to avoid duplicates.
526
Bewertungen

Bewertungen von Pizza Hut Middletown

3.6
526
5★
46%
4★
17%
3★
11%
2★
6%
1★
20%
Bewertungen (101)
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Nick Usuriello

Pizza hut locations vary in quality, but this location has proven to be one of the better in quality of product. Staff was friendly on pick up and my order was kept warm while waiting for me to come pick it up

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Ruth Nieves

The website was easy to navigate. Went to pick it up and the girl behind the counter was wonderful and professional. My order was ready before the time emailed to me. It was an awesome experience!

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trish v

food was great , service has always been awesome! and the place always has a welcoming energy when I walk in! thank you for always providing your best !

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Y&R Traverso

The staff worked quickly to have my order completed in the time that I needed. Really appreciate their service... Pizza was pretty pretty pretty good too 😉

H
Henry Bautista

The gentleman who assisted me at the counter was just exceptional. He answered my question and fulfilled my request for plates and napkins and above all He was extremely polite.

K
Kenya Torres

Each time I come into this pizza Hut I have to say they give me top notch service and my Pizza is extremely hot. I would recommend this place

A
Anne Lee

Always order here. The ladies that work here are so sweet and nice. Food is always yummy. Will always order pizza here. Can’t be compared.

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Good2know

Pizza hut is good they are adjusting to the covid restrictions well.I only order takeout and your only allowed a few people inside during the wait so you may need to wait in your car.Its a 30 minute wait on weekends.

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Brian Van Horn

Waitress was really nice had a great additude kept checking on us food came out in really good time.was our 1st time eating out in almost 6months

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Derek Cruz

Pizza was very good.the place look really clean and the employee was very polite.first time there and def won't be my last

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Fancy Feast

The thin crust was rhe most juiciest and moist of any thin crust I've ever had. Its normally on the dry side yet always delicious. This is my 1st time at this location and was bar none the world's best millions of levels above all prior Pizza Hut experiences. I will definitely repeat my pizza order way more than ever. Tips for the cook !

d
damiah walker

there really sweet and nice to there customers

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RA “Creepshow” Ramos

Great deals online paid almost half the price for the same order I would make in-store. Delivery driver was kind but had no change so he got a $15 tip. 🙃 Well played dasher David 🖖

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sky top

Marcos was our server. pleasant, patient, punctual, understanding, very professional, and welcoming . 😄 THANK YOU MARCOS KEEP DOING A GREAT JOB!!! Second visit today FATHER'S DAY. place was freezing asked Marcos to lower A. C JUST A BIT, NEVER HAPPENED. MY girls were to cold and wanted to leave. Even a customer ordering take out with a jacket on confirmed it was very cold in there!

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Zack Mitchell

Clean restaurant, quick service, friendly employees. Late hours also for those hungry outside normal operating hours.

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Nikki Clarke

This is order was absolutely perfect. The crust was nice and soft the sauce to cheese ratio was well balanced. My family enjoyed every bite. Great job guys.

n
nipam patel

Seriously I forgot to ask his name who take care my order. He’s so nice n polite. Food was perfect as I expected.

A
Andrew Moore

Stopped in on a rainy day with the wife on a whim, and decided to eat in. Honestly, it was so nostalgic, the staff was wonderful and the food was lovely. Only thing missing was a book-it certificate. I highly recommend folks take the time to eat in when they can, and remember the good ol days.

A
Angela Dennison

Super sweet staff. Food was prepared correct and even the customized things were perfect. Great temperature of the food and the website/app was so easy. Ordered at ShopRite and had it 20 mins later!!! Staff is very nice. Store was clean and looked adorable for Halloween definitely will be going back soon!!

Julie Tassillo
Julie Tassillo

Pizza Hut never disappoints the pizza is always hot and super cheesy it’s a great place to eat with friends and I always enjoy it love it

McKenzie Rivera
McKenzie Rivera

very good customer service, good food.

Zoe Middleton
Zoe Middleton

Great experience overall with tasty food. Everything was fresh and well prepared.

Tasara
Tasara

One of the best pizza places in Middletown! I got my pizza almost immediately, the customer service is amazing! The pizzas are baked just right with the crispiest crust. I would highly recommend this place to eat.

Elanni Cruz
Elanni Cruz

I loved this Pizza Hut, the pizza is always fresh and the customer service is phenomenal. Everytime I go here my food arrives fast and hot. I love coming here to spend time with family and make memories, would define recommend!

Emma Rivera
Emma Rivera

Amazing Food!! I love the service here always my number one option when it comes to buying pizza!!

Aniston Flynn
Aniston Flynn

Food is yummy and the wait time is usually good the workers are nice especially Kari she is so sweet.

Anny Mejia
Anny Mejia

PLACE IS AMAZINGGGG FOOD IS AMAZINGG. i love getting pizza hut pies they’re so good😍😍. amazing costumer service everyone is so nice 10/10 WOULD recommend 🫶🏼

Kari Lepore
Kari Lepore

The food is amazing the staff is great decoration are so nice every holiday . I will always go to this location ..

T
Tina C3

Hubby got a pan pizza today it was done quickly and he loved it .Good job pizza hut now can you please try to get some gluten free pizzas cause I used to love pizza hut but now I have celiac..so no more yummy pizza for me

S
Skjoldr Odinson

Not a bad place. Very laid back and not too busy. Food is decent, especially the Hawaiian teriyaki wings. Wider selection of toppings would be a refreshing change.

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Tabitha Rivera

Service was ok. Seems like they never recovered after covid. Bathrooms are a mess. But pizza is still good

a
a

Just your average Pizza Hut. If you've been to one you know what to expect. Service is decent, nothing spectacular but not bad and the food tastes like it always does.

V
Victoria Caggiano

Anyone who knows me knows I love Pizza hut and I usually go to the one in Middletown New York. the place is clean it's not always busy there but it doesn't matter because I've never gotten bad pizza or any other food there and the staff is always friendly. The one thing I did not appreciate is when I went in to pick up a carry-out order the cashier said you can leave a tip on the receipt if you'd like ... I left the tip because I felt obligated but I really didn't appreciate her saying that because I don't normally tip on takeout orders or at least it's very rare. I just felt funny when she said that.

A
Ashley

This is your typical Pizza Hut. The staff was really polite and fast even with it being packed on Saturday. When I was here the place was clean. All the bathrooms were well kept, the seating area was “ok “ I mean they could have vacuumed a lil bit more instead of being on their phones

Esmie Telford
Esmie Telford

Grimy looking place, clean but so old it looks shady. They could use a remodeling to update the place. The pizza and mozzarella sticks were good but there was a very slight smell of what seemed to be old grease. Not sure if that is the case. I ate it and it was good otherwise. The decor is a turnoff as it makes you wonder if the food/kitchen is clean or grimy as the seating area. I might go back or seek another place when I want pizza.

ANU BINDRA
ANU BINDRA

Around 6pm today - the pizza hut website was not working and kept on saying they could not place my order - retry !! After several attempts I picked up the phone and placed the order !! I ordered 2 pies and got stuck with 4 😞 One of my phone orders went thru - never received any confirmation !! I order pretty regularly from them - the food is always great - fresh and hot, the staff is always friendly - but today I just feel PIZZA-OUT ... Don't mean to sound ungrateful... Thank you Lord!!

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Yvonne J

BBQ wings? Tasty, ergo the 3 star rating. Pizza? If you owe your dentist, skip it.... Pizza Hut, take note: Give the Pillsbury "Dough"-Boy a call, maybe he can help....hello, Pillsbury? We're in a rut, er....I mean 'Hut."

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Tarun Saha

Food was good, but the app is problematic. I used discount and it showed in the order when I submitted, but when I checked my credit card, the discount was gone. My fault, I didn't check the order email after submitting. I trusted what I saw on the app. So, be careful.

M
Myra Stephanie

Food is great, but service isn't. Tables are always dirty. It takes them like forever to get to you with a simple request. I've been there thee times recently (buying stuffed crust pizza) so this review is a summary of all the visits.

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David

In the past I have used online coupons here, and for the most part, the pizza is ok. However, recently the restaurant has decided not to honor these coupons and I have been buying from their competitor who does offer online (carryout) deals.

J
Jenny Alsup

Order was a "Big Box.". Waited 15+ minutes for order that was sitting off to the side. Pizza, bread sticks and boneless wings were all cold. No dipping sauce. Will not be back.

R
R Garcia

The service was great. I didn't like the pizza, too much bread, not enough cheese. The boneless wings were delicious, better than Buffalo Wild Wings - in my opinion.

S
Stephanie Maldonado

They were so busy the night of the super bowl. It was at least 60-90 min wait. Needles to say. I did not wait. But I was just picking up for someone..

C
Craig V

Food was delivered cold by door dash... they showed up initially with the wrong order and had to go back to the restaurant, which delayed the delivery and resulted in cold pizza, breadsticks and mini Cinnabons. The Cinnabons were unbelievably small... nothing like what I expected from what the commercial depicts. Disappointing.

Y
Yemileth Ariza

I placed an order online and it took a minute for me to get my food since I was running couple errands. My food was not kept warm it was cold and my pasta tasted funny, vinegary either the sauce was old or that was an old pasta had to throw out the whole thing out because no one would eat it.

X
Xikiu Bracho

Food is excellent, but I think we should be able to eat in the local is big enough to have at least 3 or 4 tables, looks like they just don't want to attend and serve people, all restaurants are back normal but this

J
Jennifer Deserto

We ordered two large pies, one cheese and one pepperoni. My husband got home only to find out we were given both pepperoni.

b
buzzsawpsycho16

I ordered from your online service for delivery. You handed the delivery job to doordash and give them the wrong address. I gave the right address but door Dasher showed me that they were given a different one. Food come over 2 hours after I ordered it and was like warm at best. Chicken was undercooked. Pizza was ok after I microwaved it. This is the 2nd time having problems with my order from this pizza hut and will be the last time I order from this branch.

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Jackie Quinn

I have not been to a Pizza Hut in a long time, and it will be a long time before I go again. I will say the waiter was by himself and super sweet. The place was clean. Unfortunately the pizza was not good at all. We went at lunch so maybe they rush it, but the crust was soggy like it wasn't cooked all the way and no flavor.

C
Carolyn West

Asked to have vent closed or AC turned off to server. She said she would tell manager. Well, she did not. Food became cold due to AC blowing onto our table. Will not go back there to eat in. Besides server never stopped back to see if we needed refills on drinks, which we did need refills. Bad experience.

M
Michael Menzie

This was at the middletown, NY store on RT. 211.... i walked into the store to place an order and no one was at the register. i stood there for 5 minutes and no one came to the register. so i as i was standing there i placed my order online in the app and paid for it and sat down to wait. it was another 2 minutes before someone came out and then asked to help me, at which time i told them i was standing there so long i placed my order online

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Lioness

Ordering online was simple that’s a plus but the food itself was terrible. I ordered 3 Large pie’s with the 16 boneless buffalo wings. First let’s start with the pizza’s. All three pie's was dry & overcooked and as for the buffalo wings oh man, some of the pieces was smaller then the popcorn shrimps from Popeyes. It gave my daughter and myself an upset stomach. And to top it off I paid almost $60 for a disappointment dinner. I remembered when the pizza from Pizza Hut was tasty and juicy. But this one here was totally the opposite.

Mrs. T.M. Davila
Mrs. T.M. Davila

I was craving nostalgic Pizza Hut pizza and was sorely disappointed by this location. The staff was great, I was in and out within two minutes, but the food quality was super poor. My pizza was hard, and the Honey barbecue boneless wings looked like uncooked chicken nuggets tossed in a few drops of barbecue sauce. I probably will not go back!

D
David Tovar

It was Tuesday night January 10, 2023 at 6:30pm went out for dinner with my family walk into Pizza Hut immediately greeted by the cashier, shouting, sir, sir, sir !!! STAN over here embarrassing me and my family very rude cashier would not go in there ever !!!!

c
colton staton

Get the orders right i get my food and nothing is hot it was suppose be contactless. But had to meet the person i ordered ranch but didnt get one ranch but bleu cheese instead and didnt get the 2 liter i payed for the worse experience ive ever had and i work out of town so use delivery a lot!!

M
Miguel Semidey

Haven’t had Pizza Hut in a long time, finally go back and the pizza wasn’t done right barely cheese covering the tomato sauce tasted like frozen dough cooked. Not going back 💀 wings were good can’t ruin those.

K
Kelli A

It took more than 2 hours to get put order delivered. I called the store after an hour and they said it was sitting there and they would see about getting a driver. I asked if it was going to come cold. They said no they would make it fresh....it came cold :(

A
Ana Fernandez

I picked up my pizza around 7 .18p.m I was waiting upfront for aleast 4 min ,a girl show with food in her mouth.but that worse is when I got home and open that box , surprise burn pizza .

B
Brittany Williams

Most disgusting pizza I’ve ever had. I wasn’t expecting it to be amazing as it’s a pizza chain but wow, I’ll never be going back again. If you have a food allergy, beware as random pizza toppings you didn’t ask for will show up on your pizza anyways like it happened to me multiple times.

D
Danielle Simmons

After eating in this establishment I can promise you I will never eat at another pizza hut the service was horrendous and it wasn't the waiters fault at all....He was a sweet kid but considering he was the waiter, the busser, the kitchen prep, the cashier, doing take outs, being the manager slave while she did absolutely nothing so he couldn't give appropriate service...But she made sure to give her child that was lounging in the booth appropriate service...I'm sorry but your child shouldn't be sitting in a booth if you can't even do your job as it is.....Then no hello or anything from manager just are you eating here? We say yes and she tells us well you need to give me a minute so we waited 5 min to be seated then 20 min to get drinks and that's because we went to counter to ask if anyone was coming to the table or we were leaving....Again it wasn't the servers fault it's the lack of management....Then when we were leaving our server was apologetic for the poor service while the manager was in the back corner having a personal phone call about someone texting her....On company phone may I add.....Absolutely rediculous!!!!

J
Jessica Mehal

When I got there they had forgotten to cook one of my pizzas and I had to wait 15 minutes. Then when they gave it to me it was someone else’s pizza. Then while standing there 4 people all came in saying they had the wrong pizza.

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Jason Wood

Well, they could try to actually cook my pizza next time. The bottom was so undercooked I took pictures of it. I threw my half in the garbage. I made it through 2 bites. I will never go to pizza hut again after this experience.

B
Berenice Herrera

oh my God the last time I went to pick up my order the girl was confused with the orders we were 3 people waiting for our food, she didn't know what our pizzas were hopefully they would improve on that, have an order so we don't have to wait so long, now that one calls before just to pick up the order

M
Mary Schwab

Got take out. My thin crust veggie pizza had very uneven thick dough that was not even cooked thoroughly. Too bad I live 25 miles away. Worst pizza EVER

s
samantha Lambert

I ordered food a couple hours ahead of time so I figured when I got there the food would be ready but it wasn’t I had waited an addition 25 mins as my food sat on the side getting cold if I hadn’t said something I would have continued to stand there the employees have little customer service skills and what seems like no consideration for others

J
Julia Kaylie

Food took way too long to make server and employees were rude. Hung up the phone as we were ordering you’re not allowed to sit there and eat. They also have no plates no napkins. Food tasted absolutely disgusting I do not recommend coming to this restaurant way over priced. I got a pizza and small cheese bread and it was $40.

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George Cortes

I've ordered from this particular pizza shop before, but today was my ABSOLUTE WORST EXPERIENCE! When I placed my order, it wasn't until 20 minutes later that I arrived (I was put on hold for 15 more minutes when I called) that they were out of pan pizza! On top of that, when I tried modifying my order to use an available pizza, they voided my order and I had to pay it, in full, AGAIN. Servers like Jacob and the young managers there are examples of why kids can't effectively run a business! I work food service and despite us having short staffs as well, we NEVER miss our quotas; so it's inexcusable that their service to me and several others today was so awful!

I
Irene Rumsey

Our order was for breadstick, 2 med pan pizza and a new pizza melt. When we got the food home there was no cheese on the pizza. Took it back and had to listen to the person working for Pizza Hut talk about how the cheese was frozen. When the cheese is frozen this 9s what happens. Then they got mad because one breadstick was missing and said the bread stick are on us! Yeah okay!

h
hannah braunius

If I could give less than one star I would. The staff is all young teenagers and young adults. There were three of them standing behind the counter looking at their cell phones and laughing. There was no rush to be helped or seated. The booth we were seated in was dirty and the waitress was slow. I will never go to this pizza hut location again. Horrible service!

C
Craig Kastner

My order was supposed to be ready at 3:25pm. We arrive at about 3:37pm. They barely looked for my order and said it would be out in a few minutes. We waited for about a other 30 minutes until another staff member asked what we were waiting for. Come to find out they never even made our order. The person who was the manager then gave us an attitude when we demanded a refund and was very unprofessional. I will never get anything from any pizza hut ever again

T
Tasha M

it was like a ghost town. even though every other restaurant has opened up to seat customers, pizza hut has not. when we walked in there was no one was in sight. we were going to order there but no one came for over 5 minutes it was just empty. we walked to the car to place a pick up order and when our order was done we went back inside to pick it up. again no one was anywhere to be found. my husband had to start to call "hello?" a few times. finally someone came out from the back to bring us our food. horrible customer service. we haven't been to the pizza hut at this location in a few years because the pizza just tasted off in comparison to another pizza hut that unfortunately closed down. we will not be returning to this one.

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christopher pelaia

I just tried to order several pizzas for one of my business is to reward the employees, they said they needed the name of the shopping center and I did not know it and the girl said they could not deliver even though I gave her the address and name of the business. I ended up hanging up and ordering from somewhere else. It's no wonder that Pizza Hut is closing everywhere, the girl in the phone was nice the manager in the background was the rude one

R
Roberto Rangel

Pizza looked cooked from top bottom was raw dough i had to put it on my own oven they need to revamp the place it slowly falling apart

c
cary hasner

Just picked up food for Uber Eats. Nobody at front desk . Place looks like a bomb went off. Useing dining area for storage. Girl that was working , named Jen, was abrupt and nasty. Maybe because she was working alone. I asked her how long it would be because I had other orders in the car. She gave me a riude, sarcastic answer. Now I declined all calls to this location

D
Darlene Colwell

Tonight I called this Pizza Hut 3 times. The first time after about 10 rings I was hung up on. The second time, again after multiple rings, I was put on hold for over 7 minutes. The third time, again after more than 10 rings, I was asked to hold again and the person who asked me to hold didn't even wait to see if I was willing to hold. Tonight they lost a sale and possibly a customer. The poorest customer service I have experienced in some time.

Z
Zack Wamboldt

Was served raw boneless chicken. And still on hold

e
elias robinson

ON December 31,2021 I placed an order online on the Pizza Hut app , after 30 Minutes from ordering I went to pick up my order , Once I was there and the app confirmed that my order was ready I ended up waiting a extra 40 min in the restaurant and still my order wasn’t ready , the general manager came out to apologize and said that the ram out of Doug and that they were working on it unfortunately I had ended up canceling my order after I paid $30 dollars , the employee that took care of my canceling told me that because the order was placed on the app I had to wait a couple of days to get my money back . I ended up going to Dominos and my order was completed within 20 Min. I’m not bad talking Pizza but the service that I received yesterday was horrible.

A
Angel Palmer

The pepperoni melt sucks, save your money, do not buy!!!! Not as advertised. Came with barely any cheese, was over cooked, took one bite and was done with it, threw rest away. Went in the garbage, just like my money did.was highly disgruntled and upset.znd still had nothing to eat for my dinner break and was out of time cause I had to get back to work.

S
Suzie Clark

Absolutely horrible service. If I give no stars I would. Very short staffed. Waited over 30 minutes just to get drinks. Waitress was very rude and offered no apologies until I said something. Do not dine in. When we finally got our food it was luke warm.

J
J S

The worst Pizza Hut I've ever been to. I'm ashamed to admit it, but Pizza Hut is my favorite 'junk food' pizza. How does this place mess up warming up a pre-prepared, prepared pizza? Not only was the pizza terrible but I was charged extra for specialty toppings and crust that i did not receive.

D
Daniel Farley

Worst customer service! Stood for 5 minutes just to get seated by a lady that had better things to do. She gave us our menus and disappeared... after 20 minutes sitting and waiting to order, with no drinks and not even an acknowledgement that we were there we left NEVER to return.

S
Sherry Moore

I get expectations should not be high with a Pizza Hut however being placed on hold then ignored. Going to the restaurant and being ignored while the gal in the front was on her phone. I don't recommend this in any way shape or form.

W
Whitney Brooks

I have had multiple technical issues with their mobile app and website when trying to place an order. Typically I’m able to work past those glitches and process my order successfully. I wholeheartedly believe when I placed my most recent order via their mobile app yesterday, the glitches I was experiencing caused an issue with my order. When I called the store they weren’t accommodating, and when I contacted the DoorDash driver to inquire if perhaps part of my order was still in his vehicle he was incredibly rude and insinuated that I was illiterate and lying in an effort to get free food. When I called DoorDash to report their Dasher’s behavior I was told the only thing they could do is complete an Incident Report and have it sent to the driver. There wasn’t anything further in terms of compensation that they could do because I did not order directly through DoorDash. Moral of the story is: if you’re wanting Pizza Hut it’s possibly better to either order directly with them over the phone or in person because clearly their mobile app and website need updating. Or order through DoorDash that way if there is an issue DoorDash will be able to rectify it directly.

Z
Ziqaad Khan

just got my pizza 10 mins ago. The worst pizza of my life. she didn’t bothered putting any marinara sauce. when i clearly included it. bland taste. is this even real pizza hut. cuz pizza hut is normally good. Do pizza hut keeps quality check? The pizza wasn’t even cooked either to add to it

L
L

We don't have a pizza hut near where I live so I have to drive to Middletown. The last time I ordered food the cheese breadsticks were over cooked. Long drive for food to not be good when I get home. 30 mins each way. BUT the staff is always so nice it's usually worth the one hour round trip . No matter how busy your staff is always nice and patient.

G
Giavanna Marcovecchio

Ordered delivery online through the website, Delivery Driver was rude and spoke no english and didn't carry any change at all, ended up having to give him a tip $10 more than intended and the pasta was practically raw. very disappointed because i've never had this issue with them before.

D
DD

This place was disappointed. Was passing through town after a day at Legoland with my family we walk into a pizza hut to dine we were never greeted or sat down. We sat down at a table and the staff just look at us and never help. After 15 min we decided to get up and try some well else. They didn't even say sorry or goodbye it was like we never were there. There was not one single customer at the restaurant besides pickups. The restaurant was a bit dirty and not in condition for dine-in it looks like they only did pick-up. We ended up going to another pizzeria in town and thank god we did service was great and the place was clean, food was delicious.

J
J

I placed an order for delivery and on the app indicated that the delivery was out for delivery. And I should have hot pizza in the next 25-35 min. One hour later, still no delivery. So I called the store to get an update and why was it taking so long, when the app was showing that I should've had hot pizza 30 min ago. After speaking to representative the assistant store manager got on the line and try to explain the reason. She informed me that the order was still at the store and was waiting for a door dash driver to pick up the order, since the store dosent have thier own delivery driver. Understood but why was the order showing out for delivery on the app. She could not give me a straight answer. She futher explained that I had to continue waiting and had to estimated time of delivery. After waiting an additional 30 min, I called back and cancelled the order. Further more, the store manager could not even assist me with a proper refund. I was informed to call next day to arrange that with the store manager, since I paid online. Sorry to say, I wish I could rate these location better but my experience was not pleasant.

C
Cierra Clark

I've been going to the same pizza hut for the longest time and they've always been slow but my family hasnt ever found that to be a big problem. Tonight the waitress continued to only serve the people coming for to-go orders and was extremely rude to my family when we finally said something about waiting half an hour for just drinks. She also served another group of people with a smile and wasnt rude. Our food, when we finally got it, was also just barely warm. Completely unexceptable

S
Shaun Brennan

This is the worst Pizza Hut ever! It’s like they are only using half the ingredients they’re supposed to. 7-11 pizza is better than this place!!!! It’s sad because I have fond memories of eating Pizza Hut as a child for family special occasions. Oh well.

B
Bruce Hamilton

I placed my order at 12:30 for pick up at 5:30. when I got there they still hadn't put it in the oven. I didn't get my pizza until 6:05. Not to mention the pizzas were very poorly made and a big disappointment. Go here if you don't value your time or your money and if you don't care what your pizza looks or tastes like.

e
eileen crump

I went in to pick up order of pizza . Then I asked if they sell soda. I got the soda and she said 27.00. I said how much for the soda. She said 5.00. I said nevermind. I asked for a refund. She said we don't give refunds. I said," what !". She was nasty and shaking her head and swinging her hands like she was out in the street. So unprofessional. I asked for the owners number and she said look it up. I asked," why didn't the young lady tell me how much the soda was before she charged me and told me no refund?" No, response from either one of them. I then asked for the manager and the assistant manager ( Shantel) told me her name is Keri and she is going to tell you the same thing. So now I'm obligated to go back and spend more money with them. Totally unprofessional for any company to run like this especially without a sign stating "No Refunds Only Store Credit "

T
Tyranna Dickerson

This establishment was extremely unprofessional! I spoke to the assistant manager Shantel who was extremely rude when I expressed I did not want the pizza that appeared to be cold and not fresh whatsoever. I returned the pizza untouched and asked for a refund and was told I could not receive one with an attitude. I was then told to leave all of my information and that Kari the manager (who happened to be on the FaceTime at the time of the incident) would contact me within 24-48 hours. Today makes 9 days since the incident and I have heard nothing back from anyone. Not only was dinner ruined but my experience as a paying customer at Pizza Hut has been as well. I pray no one else has this experience because I am now fighting to receive a refund for a product I never received or consumed. It’s not about the money it’s about the principle. Whether I paid $1 or $100 NO CUSTOMER should leave an establishment without the product they paid for or some sort of compensation. I left there with NOTHING..and they still have my money for the nothing I paid for. Truly the worst experience I’ve ever had with a food establishment to date!

Joseph Masci
Joseph Masci

Terrible service. So rude. Told me 15 Mins for my pie to come. I was eating there with my kids and it took about half hour. I go to the counter and my pie was sitting there the whole time. They forgot to give it to me. So she hands Me the pie with a 2 liter. Which by the way came to $31.00 for a large pie and a 2 liter that Is friggin insane. I ask her if I can have plates and cups. She looks at me and says you gotta give me a couple mins. At that point I was done. I left with my kids and a cold pizza. Don’t go there to eat. I don’t recommend eating there and thier service sucks. They’re rude and snotty

MitangoT
MitangoT

I hesitate leaving such a bad review in case it hurts the one (yes one) person working there. Busy filling app orders and a long way from mine even though I was second in line. I left. Not worthy of the brand this store

Lisa Hewel
Lisa Hewel

Teach your employees to read so that they can follow directions. Requested utensils, napkins and Straw with delivery order. Got none.

Tiffany Money
Tiffany Money

I waited 20 mins .. why we waited.. they told there was no dining service... then some came out and put the light on ...for me and my family.. when our food came.. and I finally got to eat .. my pizza tasted like soap... they made me a new pie but was scared to eat it .. never a again .there young kids hangout out .. the staff all looked like they didn't want to be there ..

David B
David B

So waited in the dinninroom area after the person at the counter told my family could have a seat. I should have guessed when the main dinning room was empty and dark. Waited 20 minutes. Not one person in site. Walked over to the counter and said, "you guys don't have dinning room service? Counter guy said, "oh. No". 🙄 Never coming back

Brett Cabrera
Brett Cabrera

I ordered and paid for 2 extra marinara.... when I arrived I received 2 hot marinara and two cold ones, I informed waitress Tara .. and Tara said that is how sauce comes when it is free... I hope pizza hut has a problem with that ... if free sauce comes cold you need new managers at liberty pizza hut. New store manager specifically

dinah Baergas
dinah Baergas

Placed a grubhub order and when we went to pick it up, not only did we have to wait for 5 minutes for anyone to come up to the counter - they couldn’t find our order and said we’d have to wait another 15 minutes. We had placed our order almost an hour prior and grubhub said the order was ready. When we looked at the receipt the woman at the register gave us - it was for someone else. We presented it back to her and she said there was no other order with that name. We showed her our grubhub confirmation before she said “oh wait - there’s another page”, and handed us our food. It’s already room temperature. She didn’t apologize or acknowledge her mistake. Terrible service, unreliable staff, unsatisfying meal. We’ll stick to our usual mom and pop pizza shops in town.

Jennifer George
Jennifer George

The food was good, but we came for a sit down lunch after doing funeral arrangements for my uncle and we were treated like we were doing pick up. There was only one woman working and she was very nice but other than her bringing drinks and taking out she was busy with take out orders. Our pizza was served in a To go box. Our silverware was plastic to go silverware. We had to go grab our pizza from the front desk. I don’t blame the waitress because she seemed like she was doing her best but maybe had been instructed to do this. Probably won’t be back to eat in. Doesn’t seem like the place is equipped to handle dine in.

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Informationen über Pizza Hut

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280 NY-211 Suite 115, Box 11, Middletown, NY 10940

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🕐 Horario Hoy
10AM-1AM
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