Estefanía Aguilar Gómez

The last few times I've been, the food has been quite good, as has the service, although it's clear they're short-staffed because the service is a bit slow, but even then they never lose their smiles or friendliness. I hope they hire more people because they need it. Otherwise, all the staff—waiters and cooks—do a great job.

Ricardo Santiago

I love going there for coffee and something sweet sometimes, I like the place

Diego Villarreal

It was a lovely experience. Dalia was incredibly friendly and helpful. We asked her to move us because our seat was uncomfortable, and she responded quickly. I'm very happy and will definitely be back.

Gata Sixta

I really enjoyed it because the two guys who served me, David and the guy with the blond highlights, were very attentive and super polite. But that manager was so grumpy, it was like I was asking for free food. The service was terrible. If you're so bitter, you should stay home and not make other people miserable. It would make all the managers grumpy, like people owed them something. First of all, you have to be polite, not with that awful attitude. Learn from those guys who are always eager to help people. There should be more like them; it makes you want to come back. I certainly will next time, especially because of their excellent service. Thanks, David, for last night; it was exquisite. Blessings, and keep it up. Don't change that charisma; it really helps you connect with the public. 😉

Isabel Fernandez

A great place to share a pleasant afternoon with friends for a snack. The table service was very helpful from Dalia and the team. We'll be back today, everything was delicious.

Valerio Cosentino

The food is tasty (a bit expensive though), the atmosphere is good and the service is excellent (we were served by Sergio who did a great job)

Mari Carmen Fischenich De Diego

Mel

Alvaro Martín

Mu rico mu rico tooo

La comida muy rica. Los Girasoli rellenos de Salmon y gambas estaban espectaculares Los peros que le veo: * Un pelin lento el servicio en sacar las comandas * Los refrescos son de 200ml pero a precio de 330ml. Si pagas por un Aquarade 3.5€ y te lo bebes de trago como que no

Buen trato, comida rica (aunque los ravioli al pesto no nos entusiasmaron demasiado), raciones correctas y rapidez. Muy recomendable la Pizza vulcano (contiene queso bajo el pan en su centro) y la Coppa di gelato cioccolato croccantino; del Gelato colossale me decepcionó el sabor a pistacho, pues tenía un regusto como a jarabe que no terminaba de cuadrarme (de haberlo sabido habría ido a por el sabor de vainilla). Sigo echando de menos la salsa ARRABBIATA, que lleva estando fuera de carta ya un tiempo; ojalá la vuelvan la retomar… Consideraremos volver para futuras ocasiones.

tienen un camarero muy agradable y majo cuyo nombre es hamza. Me atendió varias veces que he venido y estoy super contenta de que me haya antendido. Un 10/10 para hamza

Lady Bibiana Duque Rivera

Very tasty and the service wasn't slow. The restrooms were clean. On holidays, a drink (coffee) is included, but this isn't mentioned beforehand. The bill says "no drink" - we ordered orange juice, and we don't know what the included drink was. Was it coffee? Hot drinks? Otherwise, everything was very good.

+2

Javier Alejos

The wait was far too long. There were only two people working at the restaurant, and everything slowed down considerably. We waited almost 40 minutes for our food, and it wasn't even that good. A real disappointment 😞

Yesi Tejada Cristino

From the moment you enter the place, the glass door looks like a monument of fingerprints full of hands, fingers and everything seems that the cleaning is not done very well and the bathrooms, I don't even want to tell you about the bathroom 🤢 the sink 🤢 is a shame for such a small place and without so much influx of people; as for the food, well, normal, well, we have no complaints about that, we consider that it was the only thing that was good, the service was slow and they didn't notice which table came in first, they served 2 tables that came in after us, these are small details that make the difference between places, I have visited many Vips but none with these qualities

Comida muy rica para un servicio estúpidamente deficiente, lento y con mucha carencia de personal, poco atento y con mucho trabajo. Los platos que pedimos estaba estupendos, aunque tanto la bebida como la comida tardaron muchísimo tiempo en llegar. Nos fuimos sin postre porque tras más de veinte minutos no fueron capaces de atendernos.

No pongo menos estrella porque no se puede. Me parece una vergüenza que vengamos cinco personas a cenar un viernes a las 22:30 estando el local prácticamente vacío y nos dicen que no nos pueden atender porque están saturados, adjunto fotos del local saturado. No vuelvo vergonzoso.

Experiencia pésima. Acabamos de salir de este restaurante. Para empezar se han equivocado y le han traído a mi hijo de 3 años una pizza con gluten (cuando habíamos pedido y recalcado que era celíaco). Se la han venido a retirar cuando ya se habia comido un cuarto de pizza. Han pedido perdón pero no han tenido ni siquiera el detalle de habernos invitado aunque sea a las bebidas o a un triste café (la cuenta no llegaba a los 100€) Hemos estado 2h dentro y el servicio ha sido lentísimo, tanto, que hemos dicho que el resto de comandas no las trajesen. Por supuesto el niño cuando le han retirado la pizza ha montado un pollo y se ha puesto a llorar y ni siquiera le han traído luego su pizza correcta. El niño se ha ido sin comer del restaurante. Obviamente no vamos a volver y seguire esperando, cuando esto llegue al encargado, que tengan el detalle de decirnos que nos devuelven el dinero. No es un tema económico, es un tema de salud, pero al menos sí se habría agradecido este detalle, que a una cadena como a ginos tampoco creo que les suponga nada.

Hicimos una rerva para las 23:00 de la noche y pone que la mesa es tuya por 2 horas, comimos con prisa porque a las 00:00 cerraba el local , al decir que en la reserva pone que la mesa era por 2 horas nos dijeron que no. Solicito que modifiquen ese comentario porque es engañoso o que llamen a los clientes para informarles. Se lo comentamos tanto a los empleados como al encargado y nos dijo que no había nada que hacer por eso pongo que se modifique lo de la disponibilidad de 2 horas a partir de las 23:00

Entras y no te reciben te dejan en la entrada esperando. Y se lo digo a la chica y me dice que tiene las mesas sucias . Me parece lamentable entrar en un sitio y que ni Hola te digan . Es tan fácil decir Hola bienvenidos esperen un momento ya estamos con vosotros. Te dejan en la entrada en su zona de tránsito y luego están pasando todo el rato y disculpe , no es más fácil sentar a la gente? Esta será la última vez que venga aquí en donde no te tratan bien mejor no volver

Acabamos de salir del restaurante. Teniamos 1 hora para comer, al ver que los camareros iban sin prisa , al traernos los segundos le dijimos al camarero que nos atendia Hamza creo que se llama que nos trajera los postres ya que ibamos con prisas y se lo comentamos. Los postres no llegaban y no llegaban me levanté y le dije al chico que por favor que llagamos tarde el cual estaba hablando con su compañera y nada . Nos tuvimos que ir sin los postres y de mal humor

Muchas cosas de la carta no las tienen, sin postres. Nos dicen que es lunes y que el pedido se hace el martes...quizás deberían entonces pensar en cerrar el lunes o pedir más producto para que cubra todos los días de apertura o lo que sea pero no dar restricciones al cliente porque eso queda muy feo sea el restaurante que sea

Hemos ido a comer y resulta que después de casi 40 minutos esperando no nos atienden, atendiendo primero a los que venían después que nosotros y les dicen a los últimos que han llegado que la cocina cierra a las 16.00h y eran las 15.40 y no estábamos ni sentados. El camarero muy borde y despachando a la gente para que no se quedasen a comer. Menos mal que había otro camarero muy simpático que dijo que nos tenían que sentar a todos los que estábamos esperando que no nos iban a dejar de comer después de todo ese tiempo esperando. Hemos tenido que mirar la carta deprisa y corriendo para poder pedir algo ya que cerraban la cocina y para colmo, ni nos pusieron cubiertos, ni servilletas ni nada. Menos mal que fueron 2 pizzas y estaban muy buenas, no decepcionaron en la comida, pero el resto del servicio... La verdad que deja mucho que desear... Y gracias a este camarero tan simpático pudimos sentarnos a comer, que sino nos vamos todos los que estábamos esperando desde hacía un rato sin poder comer y ya con pocas opciones a esas horas para ir a algún sitio a comer.

Mi experiencia muy mala con la señorita que me ha atendido ,me ha faltado la mitad de el menú y me dice que me ponga en contacto con uber, y no me lo ga solucionado, una vergüenza y muy descarada. Y nos hemos quedado sin la comida. Ojalá y tomen cuenta con esta señorita, pues tenemos que ser más responsables en nuestros trabajos....cero puntos para Ginos...

Marta Lillo

Last night I had dinner with my friends and it was a terrible experience. The service was bad and the food was even worse. My friend ordered a vegetable sandwich, which they only put lettuce on after we waited for more than 30 minutes. The response was that they were out of avocado and hummus. They hadn't even placed the order, and they didn't put an egg on it either. It was shameful. We paid for a lettuce sandwich with an egg that they added after we complained. They said they'd forgotten it, and they didn't even offer a simple apology. We left very angry. We will never return.

Emma

Terrible. I have a friend with celiac disease, and when she ordered, there was only one dish left. What is this? On top of that, the service was awful. What is this business of having to wait more than 20 minutes to be seated when there are free tables? Unacceptable. If they don't improve this, I'll never come back.

Alex

Terrible experience. From the moment we entered the restaurant, the service was slow and awful. It took them over 20 minutes to seat us, even though there were several free tables, while people lined up pointlessly at the entrance. We were only seated because we complained repeatedly, as they completely ignored us until we pointed out the available tables. Once seated, the situation didn't improve. We had to call the waiters over several times, always politely, and they still ignored us. There were only three waiters in the entire restaurant. Two of them did attend to us: one was incredibly rude, constantly ignoring the other diners, and the other waitress, although she initially seemed friendly, ended up laughing in our faces right after taking our order. As for speed, they warned us when we sat down that the food would take a while, but what's unacceptable is that they also took a long time to serve our drinks, something that requires no special preparation. In fact, the gluten-free dish arrived before the drinks. Regarding the gluten-free menu, the situation was even worse. VIPS restaurants already have limited options, but this particular location had practically nothing: just one dish. It was either that or I would have gone without dinner. Furthermore, they didn't have the only gluten-free appetizer on the menu, the Tex-Mex nachos. From the moment the gluten-free dish arrived, the drinks took at least 15 minutes longer, and once they were served, the rest of the dishes took another 20 minutes. To top it all off, they served us completely burnt bread with the roast chicken. As if that weren't enough, we ordered the desserts while we were eating so they would arrive on time, and even then, they served us a dirty spoon. Horrible.

Esther Fuentes

Terrible experience. There were only three waiters for the entire restaurant. We came a year ago and the food was bad. We returned today and they made us wait 35 minutes and brought us the main courses but not the appetizer. One of the dishes was missing three ingredients, and they didn't even tell us. When we pointed it out, they explained it was because they were missing the order, but they never mentioned it when we ordered. One of the missing ingredients was egg, which they had but hadn't added, and we had to tell them that too. After we finished our main courses, they finally brought us the appetizer. They also make you get up to pay because they don't have cell service. I would never go back. I absolutely do not recommend it. Please close it down immediately; we keep leaving bad reviews, and it's still open.

Jessica De Jesús

It was empty, there were hardly any staff, and yet it was a disaster. They brought the starter when we'd almost finished our main course. And it took them over 30 minutes to arrive. One of the dishes wasn't properly prepared; they hadn't informed us that some ingredients were missing, and they brought it almost empty (the vegetable sandwich—literally, they brought bread with lettuce), and they had to take it back. If you have a discount, they make you get up to pay, which we don't think is right because you're paying for a service. It's not the first time this has happened to us; something similar happened a year ago…we wanted to give it a second chance, but it ended up being the same or worse.

laura perez

The only good thing was that the restaurant was very quiet for such a cold day, hence my rating the atmosphere as good. Otherwise, this is the second time I've been to the Vips chain for an afternoon snack, and I left extremely disappointed. I went for a snack with my mother, and a nice young man greeted us and was incredibly quick in taking our order and bringing our drinks. On the plus side, I finally got a really hot coffee, just the way I like it. But now comes the worst part, and the reason I won't be back. Twenty minutes after my coffee arrived, they brought me a plain, cold croissant without butter. I had specifically ordered a toasted croissant with butter. When I told the waitress I'd ordered it toasted, she took it away, and I still had to wait for them to bring it back a second time. After both my mom and I had finished our hot coffees and waited half an hour, they brought me the croissant again, this time without butter. I definitely didn't eat it and had to ask them to remove it from the bill because of the unprofessional service and because at no point did they apologize or try to rectify their mistake by bringing it to me as quickly as possible so I could eat it with my drink. The pictures say it all. I absolutely do not recommend this place 😞😞😞

Claudia Nieto Fernandez

🛑🛑Shameful: I wouldn't go back to Vips even if it were free.🛑🛑 VIPS = SCAM. €14 menu, only to find a room full of tables and dirty glasses, with only one waitress (her work was excellent, the only good thing). They served my drink in a glass with white residue, and the "sirloin with mustard" was FOUR miserable pieces of meat and a pile of potatoes. Absolutely shameful. I'm attaching a photo so you can see the rip-off. I won't go back even if they pay me.