Rachel Avrick

Overall the restaurant is clean and has some cool art on the exterior. McDonald’s no “no-staff front end” may work well in less busy McDonalds but it does not here. They are constantly missing orders here and food is slow. There is no accessible beverage fountain and staff are generally curt and unpleasant. If you can avoid, I’d give this one a miss. There are several much less busy McDonalds in the vicinity that would be a better choice.

Isaiah M

Service is good but my issue is that every time I go to the drive through the food takes long to be ready even when it isn't packed

Ellie S

Coolest looking McDonald's ever outside. But the coffee was just bad. In Canada McDonald's has the best coffee of anywhere-maybe they use different beans down here. Free WiFi was great thou! And staff was good.

They don’t selling me because I’m walking. This is the bad like for walk. What u mean I can’t like this guy and all the people inside the places. But the Funny thinks, is seller other one. I hope this guy look for other job. I be feeling super bad and just wanna food. Shame

I had a really frustrating experience at this McDonald’s late at night. I ordered through the mobile app for drive-thru pickup because the lobby was closed. I live nearby, so I walked over and went to the drive-thru window. I’ve done this before at this same location and they’ve taken my order with no problem. This time, though, the employee refused to give me my order and told me the drive-thru was “cars only.” What made it more frustrating is that there were only two cars there and they were already waiting on their food, so it wasn’t like I was holding up the line or causing any issues. It would have taken just a moment to hand me my order. It honestly felt like the employee was just being rude or judging me based on how I looked, because I’ve been served this way before without any issue. If the policy really is cars only, then it should be enforced consistently and clearly stated on the app so people aren’t left wasting their time or money. Overall, the situation felt unnecessary and disappointing. I hope management looks into this and makes sure employees treat customers respectfully and apply policies consistently. And now I have to take my money to Taco Bell ✌🏻

This McDonald's in Little Havana feels completely dishonest. It honestly seems like there are fake or paid reviews protecting the franchise name, because the reality at this location is nothing like what those positive reviews claim. The environment feels uncomfortable and unwelcoming, and the staff attitude is extremely arrogant and disrespectful. They laugh at customers and act like they do not care at all about basic service or professionalism. It creates a very unpleasant and unsafe feeling as a customer. I would strongly warn people to be cautious and avoid this location. The behavior and lack of professionalism make it one of the worst fast-food experiences I have ever had.

No wonder fast food places are closing l not only are the prices up but then you make people wait in their drive-thru. If you're going to make me wait in a drive-thru for 20 minutes I might as well just go to a restaurant that was the point of a drive-thru. every time I come here they make you wait.

By far the worst McDonald's I ever ate A simple menu comes 1hour after the order and cold. I ask for an explanation to the waitress she just ignore me and left. I go to the manager, I explain the issue in English AND Spanish because it looks like he doesn't understood anything he just ask me to wait more and do nothing. They are not even cleaning the place properly some insects are walking around... You should never go here

Someone needs to look into employees stealing the monopoly stickers and giving them to their friends. This is the 3rd time I've gotten an order that should come with 4-5 stickers, but actually only ends up coming with 1. They put items that should have a sticker in wrappers that don't have them or just peel them off altogether, I've had both instances happen these past 3x

amado gaure

Waited 30 mins and no one took my order even tried the drive thru but my truck was to long just dumb

Mochas Daddy

Ordered a McGriddle meal with a round egg…still got a folded egg!!! Had to come back. Didn’t even apologize. I don’t care where you are from personally. But keep the bullish in YOUR COUNTRY. We conduct proper business in these neck of the woods.

Fendi Dior

Manger wanted to fight over Money cursing us out very unprofessional didn’t make my order right at all not even the 2nd time all he wanted to do was get out the place a n fight For 5 misarable $ also he was takin off half his uniform tryna throw hands threating me I think he needs to be fired fr

Ali Ramos

Horrible service, will definitely never come back here. I had 3 separate orders and since they can’t take more than 2 per time you go through the drive-thru. They made me wait outside for 20 minutes for the first order when it was just a Mc’chicken and some small fries and made me wait on purpose until exactly 4 am and they said that they changed the menu and so the system goes down and cancel my order. (I worked at McDonalds in the past and I know that’s what happens because it’s the end of the day) Very lazy employees, horrible service, horrible management. Should definitely consider changing the overnight employees. Especially the girl with tattoos and glasses. HORRIBLE. Never again

Maksim Volokitin

Total inflexibility. I had a munch at 4 o’clock in the morning, so I went to the restaurant on foot, and as I was standing by the payment window a young lady opened the window. I asked if could order from her and she said with impatience that I cannot place my order if I’m not physically inside the vehicle. That’s how you lose clients…

Toby Augustin

I eat McDonald’s often and they just don’t care here. No customer service or kindness, especially if you don't speak Spanish. Fries are cold or hard, burgers aren’t piping hot. You can clearly see them being nonchalant.

D C

I ate breakfast here, come back in the afternoon and park my car cross the street. I don’t have enough coins and the machine can’t detect my card , so I go into the restaurant and ask for change for coins. I give cashier two dollars wants some 25 cents. He said no! He said you have to buy something. I have some 1 cents coins I said can I change them into 5 cents or 25 cents. He said no you have to buy some things! He said we don’t have enough coins! So I bought a Coke for 2 dollars. And give him 10 dollars. He refused to take it. And said he only can take 5 dollars! And I found a 5 dollar bill to him. He said he only can give 1 dollar coins change ! After he opened the machine, I clearly saw he has a lot of coins!( couple row of 25 cents) he lies for to me because he wants me to buy a drink. I didn’t take my Coke this make me sick! This is the worse McDonald ever! Idk how they train their employees to make them rude like this!!

tiffany Lewis

We visit Little Havana often, as we were walking back to our car my kids 6 and 8 were thirsty and my 6 yr old son needed to use the restroom urgently. Our party of 7 walked in, two of us headed straight to the kiosks to begin our orders. I hear a lady screaming at my husband “restrooms for customers only!!!” My oldest son (24) points to me and the other member of our party and says “we are!” She still refused to allow my 6 year old son to use the restroom. I finished our order and the kiosk provided no receipts for me or the other member of our party. Mind you my son is still nearly in tears waiting to be let in the restroom like we are some sort of criminals. Beyond frustrated I say “ are we going to be refused access to the restroom even though I just ordered?” Esther the woman yelling at everyone to the point where she was walking away from the register to yell at people like they were garbage for trying to use the restroom, says “you need to order!” I said “you just watched me order and watched my little boy wait nearly in tears for you to unlock the door this is ridiculous! AND your machine didn’t give me a receipt!” She unlocks the door, and I hear someone yelling an order number. By this time I look and see that it is the 4 drinks I ordered and after yelling the order number 1 time (which I had no idea of knowing what my order number was because I wasn’t given a receipt) the guy starts to take my order off the counter!!! The place was packed and gross and the employee tending to the women’s restroom was literally dry heaving because the smell was so awful. I overheard other customers asking to just go wash their hands and even though they were waiting in the long line for ordering they were denied. I see others have experienced the same issue. I understand the need to not allow your restaurant to become a rest stop for everyone to use the bathroom but when you have actual paying customers with small children who can’t always wait as long as an adult you have to use your better judgement. Also what about the need to wash your hands before you eat? Are customers expected to leave their food unattended to go wash after they’ve been given the ok by the bathroom Nazi? Public health issue there! Esther… you are taking your job way too serious and treating paying customers like garbage. Management needs to get ahold of this situation. Ridiculous! I will take my money elsewhere.

Cindy Montero

This McDonald’s customer service is going downhill! I waited patiently at the drive thru but got skipped by a car that had just pulled up. I kept saying hello…. but I didn’t get a response. So I drove up to the window and asked if the right side of the drive through was working. The cashier told me yes, that she was sorry she didn’t hear me and that I had to go around to the drive thru to place my order(she should have taken my order right then and there) but she refused. While at the window I did a mobile order to speed up the process and she refused to take my code. (This is not the first time this happens, and in previous times, the cashiers have had no issues with taking my order at the window). I asked for a manager and she said she was the manager. I asked for her name and she refused to give it to me. That’s when I got upset and felt the need to write this review. I had to ask other employees for her name; Caroline. Caroline has horrible customer service skills. What kind of manager refuses to give a customer their name? And to top it off I had to wait in the reserved area. Really? For a Happy meal? But wait… it get worst, I didn’t get my drink with my order and I got a bag of fries with 6 fries in it having to wait even longer. What should have taken 5 minutes turned into 30 minutes.