Arby's

First time trying Arby's. Opted for a turkey Gyro. Hands down the best turkey sandwich I've had this year and it was reasonably priced too.

Excellent service, and excellent food 🙂 Probably the most satisfying Arby’s meal I’ve ever had 😊

Amazing service! The lady who served me was extremely nice and the service was fast

Arby's in Oneonta is a great restaurant. Always clean, friendly, fresh and delicious. I always ring the bell!

Food was fresh and hot 🔥 no complaints!

Food is tasty a getting pricey. Try to watch for 2 for sandwiches. Then it's a full size sandwich at a good price.

Arby's is the best of the fast food places ! All of them are higher priced now and don't mind paying more if it's good and higher quality as Arby's is ! Just better.

Being a visitor from Ireland only here a few weeks each summer I've never had arbys but oh boy! WORTH IT! Also the lady I believe called Amber served us... she made the service that's much better! Happy smiling great attitude! I'll see you next summer!

Nice workers I am from out of state and the man at the drive-thru was nice enough to tell me a faster way to get back home. Food was good and fast too.

Well it would have great if I had gotten my whole order!! I didn't realize until I got home that everything wasn't in there

Delicious as always, while it's not as fast as some places, considering it's prepared fresh as you order it's worth the wait. Very clean and friendly staff.

Food is always hot and I've never had to worry about my order not being right! Employees are very friendly💙

1/8/24. 2:42pm Wanted to say good job to the Arby's Team Today. They Did An Excellent Job Getting The Food Out The Drive Thru Fast. Excellent Customer Service By Nicole D. 🥰

Arby's as a chain is an excellent source for fast, reasonably priced, wholesome roast beef. This particular restaurant was spotlessly clean. The service was quick and friendly. I have always loved the large bell you can ring as you leave. In addition to the tip you give, it let's even the guys in the back know that another satisfied customer is leaving with a smile on their face.

Food is on par with fast food, but it's the staff that makes this place great. They're always kind and accommodating.

Boyfriend stopped here on his way to visit me. It was late, and the people there gave him two free cherry turnovers. Great service, now I get a free cherry turnover

I love Jennifer in the drive thru!!! She is so friendly and provides excellent customer service.

Our son has really bad food allergies and it is always a challenge. We were visiting for a Cooperstown baseball tournament and needed a quick, affordable dinner and they were awesome. Great experience and so helpful with the food allergies, better experience than we've had in more expensive sit down restaurants. Can't say enough about how good they were.

Yes, I know, Arby's is Arby's is Arby's, it's all the same food prepared the same way, blah, blah, blah. Except it isn't. You've been to a burger place and it looks like an elephant stepped on your burger when you open it? Or it was put together with such utter disdain that more of the sandwich was on the outside rather than between the bread? Well, that doesn't happen here. The employees are always pleasant and patient, and what you order is what you get. I'm not trying to play favorites, but I got a French dip and Swiss once, and when I got back to my office I found that I didn't have any au jus. Next time I went back, not only did Shelby remember me, but she remembered that she had forgot to give me the au jus and gave me another sandwich for free! I hadn't said anything, much less asked for anything, so this came as a welcome surprise. Great job everyone!

Good food, friendly staff

Arby's is always great for the MEATS & perfectly crispy sides... They have to be close to #1 as my favorite fast food restaurant. Although, I wish they would try to 1up Wendy's in Chili. I feel they could do it in flavor & quality of meat

Aubrey May

I had an amazing experience at Arby's! They served me and my mom delicious food, and the staff was incredibly kind and welcoming. The service was fast and friendly, making our visit even better. We left feeling very satisfied and appreciated. Highly recommend Arby's for great food and wonderful customer care! Five stars all the way!

Mike Foster

Beef and cheddar is awesome.However, there's only one arby's in massachusetts, and I think they should have more

Cass Winkler-Beers

Nothing can beat the combo of curly fries and a jamocha shake! Your order can take a few minutes but that's only because they are making it fresh!

Radhika Khan

Staff was so friendly. Beautifully placed my meal to dine in. Was very hygienic. Potion sizes were soooo generous.

Brandon Gaumond

Great food and even better service! Positive and happy staff made the experience one of the best.

Vu Luong

The staff, and especially the manager, were very compassionate, courteous, and helpful. The food was prepared quickly and accurately. All in all, it made out 16 hour road trip all the more memorable.

James Triplett Jr

I entered this place with my family right after they opened up and I do have to say this was the cleanest Arby's I have eaten at. Once entered we were welcomed by excellent customer service and being helped to the menu. The food was delicious and properly made!!!

Linda K

They are always quicker than any fast food restaurants I have ever been to. The staff is very polite and they are the friendliest. I like to go inside, even if I am just picking up, but the drive-thru is fast and friendly too. I love the Greek gyro, French dip, and sliders. Shakes are great. Turnovers are fresh and have a nice crunch, not soggy like some places. Recently tried the pumpkin one and it was great too. They have great shakes, I'll get one to spoil myself.

Joey D

I had an Arby's on deer park ave. When I was a kid. Then they decided to close all of their stores on long Island. When I saw this store I hit the breaks hard and had to stop in. Got the half pound beef with cheese and potato cakes. I was a teenager again!!! So good 👍.

Jennie Koppman

My daughter picked up Arby's hamburger meals for us and it was the best burger in town. A little pricey but well worth it. I haven't enjoyed a burger this much in a very long time. PLEASE don't discontinue this item.

Payton Haney

I showed up at 9:50, felt bad about it, but they were super sweet and actually gave me some food they were about to toss. They were awesome. Highly reccomend. Best service in a fast food place.

John TheFrugalFatGuy

Had a great time with two other people. We each got what we wanted and were totally satisfied. Price wasn't bad for these days, $40. I could have eaten a larger cheese steak, but I'm thought of as a hog. Order at the counter like McDs. There was a wait for the fish after we received our drinks and a very friendly crewman brought the tray to our table. Everything was hot and delicious. We had fish, cheese stake and some other favorite. Curley fries were also delicious.

Brittany Anne

Update: still awesome and great staff! Original review:The food is delicious, fresh, and crispy and always raises my spirits! The most important part of this review is that the staff is super caring and friendly whilst still being extremely professional. One time there was a slight error made with our order and they more than made up for it! They are very receptive and not at all defensive, which is VERY rare these days!! I highly recommend this place and an extra shout out to Anthony!! You ROCK! And thank you again!!

Lisa Lyons

Very good customer service and awesome food. I had the bacon beef and cheddar it was so fresh. Very clean place to grab a bite. Very nice people and always greeted with a smile.

+4

Very good food, I just wish it was not so expensive. The wait times are also longer, it that may be due to the type of food they serve.

Good service and everything was hot and fresh...gyro and french dip. The best made milkshake I ever had...yummy.

The food was good and fresh, and the service was fast and pleasant, but I think it's time for the place to get a makeover !!

They don't have running water because of a health inspection shutting it off from a bacterial breakout. Bought fried food and canned soda. It was ok.

I like Arby's. The food is decent. A bit over priced. The one here in Cobleskill typically has fast service and friendly staff. The bathroom is also clean.

I can't speak to the atmosphere as I have only used the drive through. Nice peyote and good food though.

Really friendly staff! That made it worth the stop. Love the curly fries!!!

Always great food. Just be prepared to wait as they do make it fresh. Nothing sits in the warmer there.

Good for a quick stop and go. I like Arbys and this one is pretty good.

As we all know living in New York is extremely pricey.. so that being said, everything was good besides the person taking our order. Select hearing.

Really great foe. Service is sometimes a little slow but the value you get of the food and the taste of it is definitely worth it

While they're fryer was broken so they could only provide us with some items on the menu, the staff was really nice and polite! Also the food was very good, my girlfriend said her salad was fresh which was refreshing!

The service was courteous and efficient. The fries were nothing special, jalapeno poppers and chicken nuggets were very good. The best were the jamocha shakes.

This Arby's is not exactly my favorite. They can leave out napkins at times.

The food is always good. The service was 100 times better then the last time I was there. Major plus..they didn't ask for my name this time. I hate that. The music they play is still bad.

Went through drive thru. Food was good, the service was slower than at other fast food restaurants but not by much. Staff was friendly and professional. Overall a pleasant experience.

Great service even though they were very busy. The gentlemen told me he was sorry for the wait but he had to do whatever to the milkshake machine so I wouldn't get watered down shakes. Food was excellent.

In a town where you have many choices, one thing I come back for is Arby's. Generally a very clean or organized fast food joint, No matter the time of year it's always very welcoming. At times they can be a bit slow at this location but nothing ground breaking, but I believe a hot fresh batch of fries is worth a few minutes instead of getting soggy mush like you would at other places.

Genevieve Healy

Used the Drive thru, fast, efficient & friendly service.

Terry Pineau

Fresh food everything store needs a make over

Jeff Kelly

The cashier didn't realize I had switched from a chicken to the beef and cheese sandwich, i think the classic with cheese? She charged for both on a credit card, and since I was out of town I didn't want my card disrupted at all so ended up paying an extra $9 and then the beef didn't even have any cheese

Didn't fill my order completely drove half hour get their Gyro sauce runny and Gyro was super wet fries were under cooked very disappointed wont return didn't bother calling I dont live in same city smh

The food is good. The service is always super slow. The staff is nice. I hate that they only play country music.

Not sure what happened bout o used to really like to go here I ordered what I usually do when I go here. Today or just didn't taste the same, maybe it was an off day for them. Staff was very polite and nice

For the money paid to eat at Arbys I at least expect the portions to match the pictures and price. When you order a beef n cheddar mid it shouldnt come with the same amount of meat as a regular with literally a dribble of cheese on a big bun! Nothing worse than looking forward to eating and then realizing you got short changed.

Gave 3 stars because of the service inside. Food is great l, reasonably priced, and dining room is always clean. The drive-thru however is always always slow. I usually go through later at night (715-730pm) and even though I am the only car in the drive-thru it usually takes several to 10 mins to even be acknowledged at the window and several more minutes to get my food. Store deserves 5 star rating for the inside service but the drive-thru drags it down

The food here is okay at most. Its kind of a gamble.. its out of the way in oneonta. Usually long wait times for your meals.. I've had beef and cheddar sandwiches before and they definitely were not fresh... its okay if you want a subpar meal but being its more expensive it should be consistently better.

Service is always good but a little slow people are nice orders are generally right. But Arby’s are a little expensive for what they are.

Kay Markowski

Prices were higher than expected 2 med. meals and mozz sticks set us back 40$.

DIDNT HAVE ARBYS CURLY FRIES😡😡

Love the food but they have given me someone’s orders way too often.

Took way too long for order to be ready. Staff was friendly, but short handed. Chicken Salad Sandwich had frozen pieces of chicken.

Stopped by to grab a sandwich in the drive thru. It was made quickly, but they forgot to give me my soda. I went inside and had to wait and ask for their attention since no one was at the register, they were out back instead.

Ordered 2 coffees, got 1 cold one, when I asked for a hot he said he was making more, really on a chilly day at lunch time u didnt have back up. Then she brings the 2 coffees full of grounds, undrinkable. Took them back, got a sorry, I didn't make the coffee. Did get refund , no coffee. Employees very pleasant, but work ethics need alot of work

They said they couldn't hear me on their headset. So I gave them my order in person after several attempts. They STILL screwed it up and shorted me a drink and I didn't even get my sandwich.

Decent fast food but not FAST which Is the key factor with drive-throughs. I even had more patience with it since I was upstate NY but it took over 20 mins to place my order and get to the window with only 2 vehicles in front of me. Still longer (maybe another 10) to get my order filled. Yikes!

I had the classic roast beef. The sandwich was light on meat and not as good as it used to be. The curly fries were very good as was the shake. Unfortunately this Arby's was understaffed and the woman behind the counter was covering the counter, drive thru, online orders and doordash therefore it took forever to get my order and it was cold by that time.

G Pisklo

Took 15 minutes just to get one order of French fries and they made me incredibly nauseous. Fries did taste good though.

Delay here today, wouldn't Remmend stopping here, just wanted a beef n cheddar meal....

Save yourself the aggravation. Pass this one by..15 min in the drive thru not because it’s long but because they are slow) for a soggy sandwich and soggy fries..why is the dining room closed?

what used to be a decent place to eat. This was horrible. didn't get part of our meal- but we paid for it. what we did get was half cooked. Wish i coyld give 0 stars... Won't be going there again

Place has been on the decline for a while but the food I received today wasn’t fit for pigs fries physically cold the soda tasted like a flavor I’ve never had before and the sandwich was just flat out nasty. Cheese didn’t taste like cheese the bread tasted very old. What’s sad is I have actually traveled to Norwich to get arbys just to avoid this location. I know what arbys is and I wasn’t expecting great food but you k ow it’s gross when it’s the first thing you’ve eaten all day and spit it out still and I wouldn’t even let my dog have any. Skip Oneonta location

Waited for ever for a chicken sandwich. When we inquired about our order, the manager gave attitude and said "I told you we had to cook the chicken". Hmmm...NO you didn't! Then gave a sarcastic "thanks for the patience" when he brought it too the table. Guess it's to be expected when you're not used to more than a customer or two at a time.

Food was cold as they sat it on the counter for several minutes while finishing the kids meal. Bathroom was horrific, never seen anything like it. The ceiling had fallen in or was removed. There was water dripping/running out of the ceiling in the stall/bathroom causing the entire bathroom to be flooded. Not evan a wet sign, and was absolutely gross. Cashier seemed friendly. However was informed that they do not carry their in-store advertisement of milkshake. Why advertise something you don't carry? Place is a joke.

I went through the drive thru 4 minutes later received our meal. While waiting I was watching the staff 4 people at the window and counter. The person taking the money was wearing gloves making drinks and putting food in the bags. Arby’s either hire more people or train your staff. You can not touch food after touching money with the same gloves. This is why people get sick. CHANGE YOUR GLOVES. Won’t be going back there. This is in Oneonta Ny

Food was good but I waited on a drive thru line of 2 cars for 15 - 20 mins. Maybe because it is upstate you are supposed to have a diff definition of fast. Food was good and nice people

Friday night I placed an order at the drive thru for 2 meals, an order of large curly fries and a small Jamocha shake. The drive thru teller told me my total was $37 and some odd cents. I thought that seemed rather high. So I questioned him at the window and he said that is what the computer was telling him my total was. I paid the bill and was only handed back my card receipt, not an actual itemized bill. So I pulled my car forward while still not actually having received my complete food order and went inside (besides waiting for about 20 minutes already in drive thru line with only having two cars ahead of me when I first placed order---talk about slow service, but that is another whole separate issue!). I walked up to cashier inside and demand an itemized receipt and said that there is no way my food order could cost so much. He finally showed me my receipt and there it showed all these extra charges for one of the meals I had ordered. So basically I was paying almost $21 for a meal that should have been about $11. I told him they are scammers and I wonder how many people they do that too. While inside I noticed pricing discrepancies between inside menu boards with that of outside ones. I mentioned that as well. This cashier finally gave me a refund after being made aware of all of this. All I can say is BEWARE to anyone who chooses this Arby's. Definitely ask for itemized receipts to see that they placed your order correctly and didn't overcharge you!

Your phone is great food quality is excellent service sucks to get anything out of that restaurant takes 3.5 million years you go through the drive-thru you know it's horrible absolutely horrible if you don't mind waiting that's fine God bless you me I ain't got time to sit there and wait I got things I got to do places I got to get done I got to pick up people in between Ferris would be nice to catch a quick meal from Arby's where the foods actually decent but that's not the case at least at least in Oneonta

Passing through the area, service is completely lacking, unhappy workers show according work ethic. It took 20 minutes to place an order because two of the waitresses were arguing.

The bun is too small on the fish sandwich you could serve it on a plate with a knife and fork it makes a royal mess while eating it everything slides off it should have had it on a bigger bun that roll you're using doesn't work too well thank God for the restrooms being open I got at least wash my hands and face when I was done have a nice evening bye-bye

My family and I arrived just before 8 P.M.. There were two employees I could see inside the restaurant; one was cleaning near the entrance door. The sign on the door indicating hours of operation stated that the restaurant was open until 10 P.M.. However, when I tried to enter, the door was locked and the employee who was cleaning by the entrance door completely ignored me. Maybe you have amazing food and spotless bathrooms(I wouldn't know, this is the only time I've been there) but I can only rate what I experienced and my experience was being blown off.

Slowest drive thru ever. Today had a rude male worker when i complained about the 15 minute wait with only 2 cars in front of me. Sorry, food was always great but there are plenty of other friendly places to eat in town. Ruined my lunch today. Sorry Arbys nice matters even when things get rough.

So I'm assuming you know what to expect from Arby's. The food and service at this restaurant is on par with those expectations. The low rating is due to the very clear water damage that is evident throughout the dining room, and particularly against the wall in the glass side. It just seems impossible for the place not to have some form of mold issue with the place in such disrepair. And for that reason, I recommend you stay away until someone updates this post showing the repairs. Because I certainly won't be back until I know it's safe to eat there.

Couldn't hear me in drive-thru, so, I went inside. They were bad-talking me and how I sounded on the drive-thru. They said they thought that idiot drove away. When I said they were talking about me and that they were being rude, they ignored me. Not my first bad experience at this Arby's, but, definitely my last experience.

Austin Wright

I went through the drive through and ordered a chicken sandwich with a Powerade. And was told it would be 15 dollars and some change when I got to the window amber had charged me 24 dollars and told me she upgraded my food to a meal AFTER she took my card and swipped it is when she told me she upgraded my food to a meal. Highly annoyed at this unprofessionalism. At no point should a employee up charge someone without telling them until after. Will never spend a dime at this arbys again