El Pollo Loco

Leah Mendiola

The place are super dirty, especially the kitchen. I really love chicken and this what i got. I'm super fan of el pollo loco, but this branch disappoint me and to make it clear this is not breast it's totally bone breast and that girl in counter are giving attitude even you act nice to her.

Victoria Martinez

Chicken Tortilla soup was absolutely horrendous. Basically chicken scraps and frozen veggies in water. Worst fast food experience I’ve ever had. Employees were rude and unprofessional.

Carlos Lopez

Beware of this place watch the food you get because it's been twice that I gotten food that's under cook(raw). And also gotten mixed what appears to be chicken in my Mac n cheese.

Alicia Perez

Went for those crunchy tacos. Don't accept your food to be handed to you as soon as you drive up. The food is old and cold.v

deandra alquezada

This has been by far the worst experience..This pollo loco has the worst customer service at the drive-through the girl that took my order was so rude she acts like she is the owner and is giving you a free plate of food. But hell no, I paid for my food and this is unacceptable. Every time I go there she gives really bad service. And the food they gave me was horrible.. I ordered a Chicken Quesadilla and they gave me a quesadilla with a bone and all skin like really…. ??? This was for my 2 year old son… I will not even give that to my dog.. The pollo bowl had no chicken as well it was all beans and rice… This is ridiculous.. I will never go to this location ever…

+1

Tree Doctor Service, Inc.

Val and Sabrina were not patient with me at all and the pic that said I can get a free burrito I did not get it and the people working here who I asked did not know how to go about helping me in used g the app which were Val, Omar and Sabrina . As Val who who i needed help but recieved to the oppisite title was here at this location said to me with a Stale look and tone said;" (We )don't know how to use the app ." Her position was according to Omar ;" the one beneath the boss in shifts " The service here was so bad , rude and unexpected as my boy and I spent $40 for lunch here today in expectation to receive the free burrito advertised for downloading the pollo Loco app for the very first time only to be turn away and not helped with understanding as to how to receive the free offer . Being a business owner of tree doctor service Inc. It seems that the leadership here sets a stressful tone that all follow suit in as employees here . Unless that may not be the case then it clearly appears that most here that I came in contact with dmfor the very first time hate there job . Also it reported from us ordering a chicken Quesadilla that we ordered for kehlani. It just said chicken quesadilla chips and a drink. And didn't have what it Would be Made with. So when I looked at it and it had onions. I had Malachi my boy go take it back in order to take them out. And Hector Jimenez, Seemed bothered and also mentioned to Malachi ," That he has to let Him know before you order So Because that we have to throw it away" He also mentioned;" here you go is there anything else you want " gave it to him in his Hector Jimenez. I don't know his title, but we didn't experience anything correct over here.

Betty Corr

This restaurant needs to be visited by the heath department in Los Angeles. We arrived at 11:00 am. The restaurant had two customers in line. When we finally ordered our food, I noticed how gross and dirty the restaurant was an hour after opening. It was filthy, and the soda machine was broken. There was water in the lobby, just gross. 🤢🤮 My elderly Mom loves Pollo Loco, I did not say anything at first to not upset her. I will never take her back. I couldn't eat and much less finish my food. Our meals went in the trash. This place is not fit to be serving customers' food. Management has dropped the ball and just does not care. I will take my business elsewhere and so should other customers. Either fix the problems or shut that location down. The manager working yesterday at 11:00 a.m. didn't seem to care. Pacoima location on Laurel Cyn. They need to see how bad the conditions are at this location. Do better!

+9

Evelia Soto

I was disappointing. I was excited for the food, but when I opened it, I was disgusted when I found out that their was a hair in it. I call them to inform them about this, and they ignored me and told me they’ll call me back, but never did. The chances of me ordering from here again are very low. Do not recommend if you want the same thing to happen to you.

Ed Rubira

So sad this is my local pollo loco, service here is never great. When I dine at other pollo loco locations service is much better. Makes me wonder why can’t my local pollo loco have the same service. Even the food is different same menu but different, burnt chicken, smaller portions. Some managers that work the drive thru are also rude. Just wishing for a change or just better service 🙁

Ana Avelar

laltely the chicken has been really burned and awful. i struggled to est the chicken with the burned edges. they were really hard. im very disappointed and it wasnt the first time and the buerned taste stayed in my mouth.