IHOP
Breakfast, pancake · Panorama City
Über IHOP
En IHOP Panorama City, te damos la bienvenida a un lugar donde la tradición americana y el sabor se unen para crear momentos inolvidables. Desde nuestros icónicos pancakes hasta una amplia selección de platos clásicos de desayuno y cena, encontrarás algo para satisfacer cualquier antojo. Ven a disfr...
En IHOP Panorama City, te damos la bienvenida a un lugar donde la tradición americana y el sabor se unen para crear momentos inolvidables. Desde nuestros icónicos pancakes hasta una amplia selección de platos clásicos de desayuno y cena, encontrarás algo para satisfacer cualquier antojo. Ven a disfrutar de un ambiente acogedor y un servicio amable que te harán sentir como en casa.
Was Kunden über IHOP sagen
IHOP in Panorama City is a popular spot, known for its friendly service and delicious breakfast options. Customers rave about the pancakes and omelets. Some reviews mention potential waits and occasional inconsistencies in food temperature.
Beliebte Gerichte
Ideal für
Tip: The restaurant can get busy, especially on Sundays, so expect a potential wait. The staff is generally friendly and attentive.
Services
Sehenswürdigkeiten in der Nähe
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Entdecken Sie die Umgebung von IHOP
IHOP befindet sich in Panorama City, umgeben von kulturellen und historischen Sehenswürdigkeiten. Hier sind einige der bemerkenswertesten Orte in der Nähe.
Parks und Gärten
- Sepulveda Recreation Center (A 833m) — park in Los Angeles County, California, United States of America
- Panorama Recreation Center (A 900m) — park in the United States of America
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Häufig gestellte Fragen zu IHOP
Bewertungen von IHOP Panorama City
The food here is good accept the pancakes can be a bit dry to swallow. Love the stake it was cooked very well. The waitress was very polite and very helpful.
The coffee is our main reason to come here, of course food is good, service is great, they just don't have kraft mc N cheese anymore and its the only kind my child will eat.. of course we got other options, but we would love for that to come back
This restaurant has really improved on their food quality, restaurant cleanliness and customer service. I'm very impressed. Keep up the good work.
This spot is fast, did not waited longer than 5-8 mins before our order was on our table. The food had a good taste, a good experience from my end overall.
Good service and nice workers and thefood is very good I'm recommending
Great food for a great price. Super friendly staff. And good senior discounts. Don't be shy, try it you won't be disappointed.
This place is a great little hideaway. It's clean the food is delicious and everyone is super nice. I don't get over here often but when I do it's always a good experience.
I go before 12pm and never have to wait. Enough people around talking it has that dinner feel but worst case scenario there might be that one mom with 6 kids running around. Coffee and anything with bacon is good
Food is overall good , yes they still have the breakfast menu but their burgers are delicious , I honestly say give it a try and hopefully you will enjoy it. Staff is professional and friendly it's a great place for friends, family , and as well for a cute date.
The best IHOP experience I've had! The waiter that attended us was exceptional, very nice and helpful. Food was great everything right. But the waiter was the highlight of the visit wish I could of gotten her name!!!!
I always love the atmosphere it is calming and joyful.The service is amazing they always ask if we are Doing Good and they do their job quickly. About the food I forgot
Nice people good service. A little crowded but that's a good sign, we had to wait for a table for a little bit but worth it.
Had a great waiter, on top of our table and kept the drinks full. Received our order quick. All waiters and waitresses were happy and helpful. I will be back for sure.
Went to ihop for my so s birthday 🎂 Jessica was our server she is the best 👌 👍 great customer service so sweet will come back just because of her 😊 Jessica you are going place keep up the good work 👏 🙌 👍
It has been some time since the previous time we were there but on this occasion the service was amazing!!!
Great service every time! Friendly staff. Food always come quick, hot, and done right. Can't say a single bad thing about my experiences here. I've returned 3 times in leas than a month because its hard to go somewhere else when the food and service is so on point.
I love this place the food is delicious and presentation is exceptional. The service here is out of this world you truly feel welcomed. The restaurant is clean and smells good not just the food but the atmosphere. I will definitely be coming back thank you so much keep up the work.
Great food, staff and service. This is the oldest IHOP still standing and aid highly recommend it. The new manager (since COVID) really revamped this location. I’d highly recommend it
Enjoyed visiting here. Had Bonnie as our server. She and the whole team of workers should be celebrated! Excellent service. Was shocked that it is only open until 3pm daily.
Made a quick stop, had no wait time for seating. Server was on point and patient. She took our order and our food was served in less than 10 minutes! Everything was perfectly cooked to our request; hats off to the chef! Next time most def!
Usually go to Danny's, however IHOP was in the area. Really impressed, the place was pretty full, however we were Sat right away. The table was clean and well prepared. The waitress attended us right away, food and drinks came out right away, we're checked on several times during our visit, waitress was courteous, food was good. What else can I say...would definitely return. A++
Pancakes and Omelettes oh my! The wait for 2 on a late Saturday morning was maybe 15 minutes, not long for a Saturday morning. Placed our order, got our food in less than 15 minutes. Our food was hot, made exactly the way we ordered it. The server was attentive, she made sure we had refills before we finished our drinks. All in all, great experience. I expected to feel rushed, a much longer wait, cold food, and a harried wait staff. Was pleasantly surprised!
Great breakfast place. Friendly staff is very attentive.
Service was excellent all around. Very little wait time to be served.
We love their Sampler breakfast and their lunch selections!
Food was fresh & yummy. Service was exceptional & very friendly!
I was amazed at how good the food was! Great, big portion breakfast!
The servers are always great our food was good and the atmosphere was ok. We enjoyed our meal we have a 1 year old and he was able to eat a silver 5 and a side of bananas. Overall good experience.
My happy place! This one is busy but a good size. The price is right - not too expensive for a sit down breakfast - and the service is good. They always have a deal going on but I go just because I love their pancakes. The omelettes aren't too shabby either - meaning very good - in my humble opinion. Yes yes yes. There's a competitor - starts with D ends with enny's - across the street but I'm I H O P all the way lol yes!
Hosted an event with a large group at IHOP. The customer service was amazing. Food was delicious. Highly recommend.
Hosted an event with a large group at IHOP. The customer service was amazing. food was delicious. Highly recommend.
Hosted an event with a large group at IHOP. The customer service was amazing. Food was delicious. Highly recommend.
Great service from Winder. Nice experience \nGreat job amazing experience very respectful
My blueberry pancakes were excellent. I liked the fact that there were 4 kinds of syrup on the table. My local IHOP downsized to just one kind of syrup, so I appreciated the variety. My nephew had …
Treating my mother out to breakfast.\n\nWhile getting new tires installed from a local tire shop we needed to burn some time. Since my mother was joining me I thought it would be nice to go and hav…
This place is always great, I prefer it to other IHOP's. The service is great and always friendly. I've ordered delivery too and it arrives early and my food is warm, coffee is hot and hash is stil…
Many people don't like this particular IHOP but I think it's service is pretty comparable to the other IHOPS. This place is VERY busy, there's usually a wait, and yeah the manager is not that frien…
Food was good. Service however could have been better. They were having a busy day due to $.60 pancakes and they seemed short staffed. That's just poor management.
Fast, friendly service. Clean, well-kept bathroom. Food was delicious and hot. We only order the Split Decision Breakfast because it is satisfying and a great value.
Went out for Father's Day and had their new Italiam Cannoli pancake...yeah. Sooo...I'm from New York, born and raised. These were...I mean they tried. These aren't anywhere NEAR close to what cannolis taste like. First off...pancakes. Cannolis have that nice little crunch to their rollup. This was a pancake, essentially folded and stuffed with sweet cream. Hell, it would've been better if they just made their pancakes normally, and just 'topped' them with cannoli filling. The waitress was...another thing. But I will give her the benefit of the doubt. She probably survived the morning holiday rush. Though the side eyes and glances at my family weren't really necessary. I always try to be nice and gracious to the wait staff, but when my family picks up on her attitude from the start even so much as to act gregariously to the couple behind us, while acting like a snot to my kids? Yeah...not trying to be waited on by her anymore. Keep your snide glances to yourself. Nice touch with being too lazy to take down the Mother's day art for Father's Day, but be willing to put up a 'dabbing graduate' in the window...
First time at this location. Prices were ok, food was plentiful and cooked well. The service was good. Yes, I will return.
The food was pretty good but not exactly top notch quality. I believe the cheese used on my omelette was pre shredded. The syrups are a little watered down.
Wait was a little long but the wait was totally worth it. The food was excellent and the staff was inviting. Their portions were huge too!
Food was good and looked good too. Nice to have the w extra pancakes for later!!! A lower bill and more food. After 2pm the Panorama City Ihop closes. Told of one Ihop on Devonshire/Balboa that's open for late night meals Thank You
The place was pretty busy which caused the food to take a while to get out. I got the New Mexico burrito and it was good. 4/5 My Husband got the sirloin tips. They were a bit dry and only had flavor on half of them. He gives it a 3/5. It wasnt worth the money they are asking for. Overall, decent experience. They could use a little updating to their furniture, but that's just getting picky lol
Good experience. Clean bathrooms, clean and comfortable environment. The wait was reasonable. All employees dressed in clean presentable uniforms. Good food and fresh for this type of restaurant. Would recommend, will come again.
I come here often, usually with my mom, we always receive great service, and good food. It's a family favorite for a quick get together and it'll stay that way for a long time.
This was the best food ever I loved. It but the floors were sticky over all it was a wonderful experience
Only dropped one star because there is times that tables are open but they still take a while to seat you. Other than that our food this last time was quick and correct and it was good it’s always a large portion so go hungry or share it
It was good all around. Friendly waiter.
IHOP, itself, is good, once you're inside. The food and the wait staff are really nice and helpful. We had the most darling waitress. She was a sweetheart. On the other hand, they don't have handicapped parking, & the parking lot is on the side of the building, and not really, really close. Outside, the area next to the building, doesn't look the cleanest or well-kept, & I had to warn the disabled senior that I was with, who was walking with a cane, that there were some broken bricks that were unlevel when we were walking to and from the restaurant. Inside, the restaurant was very clean, except in the women's restroom. In one of the stalls, the regular one, they had a wet floor-type of sign near the door, and the water and toilet paper in the toilet looked like it was near the top, ready to overflow onto the floor. So, I decided to use the handicap stall, which wasn't stocked with toilet paper. So, I had to go into the regular stall to get toilet paper to take into the handicap stall with me. Needless to say, I told our waitress about the condition of the bathroom when I came out of it. Hopefully, they handled it quickly.
The place is located near 3 markets, after eating food you can go do some shopping, the food is wonderful but takes a while to get to your table, and you'll see Ipad kids every so often. Overall, I recommened this place.
I stopped by IHOP around 8:30 AM and was pleasantly surprised that it wasn’t too busy. The service was excellent—quick, friendly, and efficient. Our waiter was not only attentive but also funny and personable, which really added to the experience. What stood out the most was how they celebrated birthdays! They brought out an ice cream with a candle and sang Happy Birthday, which made the moment feel special and thoughtful. Overall, I was very pleasantly treated and had a great experience. Definitely coming back!
Came to breakfast on a Sunday and it was full so we waited a few extra minutes. Waitress was busy so it took a bit to get our drinks and our orders taken. Our food was good the only issue we had was …
Came to breakfast on a Sunday and it was full so we waited a few extra minutes. Waitress was busy so it took a bit to get our drinks and our orders taken. Our food was good the only issue we had wa…
Came to breakfast on a Sunday and it was full so we waited a few extra minutes. waitress was busy so it took a bit to get our drinks and our orders taken. Our food was good the only issue we had wa…
Came to breakfast on a Sunday and it was full so we waited a few extra minutes. Waitress was busy so it took a bit to get our drinks and our orders taken. Our food was good the only issue we had wa…
Came to breakfast on a Sunday and it was full so we waited a few extra minutes. Waitress was busy so it took a bit to get our drinks and our orders taken. Our food was good the only issue we had wa…
Really good food! Came out fast and ready! Wish they were more generous with the toppings on the New York Cheesecake pancakes, but overall very good! They also placed us in a great corner so that w…
Just ordered breakfast online because I was craving pancakes! It was was quick and the food was good BUT they forgot the syrup!! OMG Luckily I had a little bit at home. Don't forget to check your o…
Well I haven't had breakfast in a long time so I gave it a try sausage and eggs and a side of the pancakes it hasn't changed that much feel kind of bland if you're in a hurry maybe you can stop, at least you get to sit down instead of going to one of those fast food joints that they have breakfast sandwich
The 2nd part of the pancake special advertising on the TV where it says " All you can eat pancakes for $4.99 with your order OR ALL YOU CAN EAT PANCAKES FOR $4.99" is not being honored. Only offered with a dish. I just wanted pancakes, nothing else, but probably would have to get the TV advertising on film and show the manager so to get pancake deal. Not happy.
Always an error or forgotten item to our order. The service is usually nice. I wish they had Gluten-free options on their menu
Can't blame the place for the service... The other morning I went in with parents from my daughters school. The waitress was really rude to me (specifically) and my friends noticed. I wasn't ready to order... She assumed I wasn't gonna order anything. She had sarcasm when she said " so i guess nothing"... Got my pancakes... She ignored me when i said i wanted coffee. She was late with my coffee. She didn't get a tip.
The food is yummy but it seems as if though the food most likely have a lot more calories than written. Very few "healthy choices". The pancakes and the crepes are delicious. I strongly recommend you to try one if you ever go there! Not only that, the restocking of ingredients takes them a while too. I've had three time where they did not have certain ingredients to make what i wanted and was forced to choose something else. The wait is also long in the mornings and the waiters sometimes give sassy like looks.
Overall breakfast (Smokehouse Combo) was Good, though I had to send back the pancakes (cold) to exchange for hot ones (New stack were piping hot!) .The waitress never cracked even a remote smile and had a bit of an attitude when I told her about the cold pancakes but I left her a nice tip anyways, though I'm not really sure that she earned it.
Service was great by the waitress but the food was decent. There was literally no one in the restaurant for the chef not to cook our food as requested. We asked for the steak to be cooked medium rare. Instead we got over cooked and dry steak. I has to add a lot of A1 sauce to give it flavor.
My childhood IHOP, it's been here forever, which is also the problem. They have never renovated this IHOP in what must be 20 years. I believe its because of the area it's in, which is sad. Its run-down, can smell sometimes, and the seating is horrible. High wait times on weekend morning as expected. Service is good, food comes out quickly. Kitchen workers are top notch, they always produce good quality food.
Fairly quiet restaurant, for 12:30 p.m. on a weekday. Table service was good at first, but deteriorated as this waitress seemed to be covering a large area without much support. I was able to flag her down eventually. Food was about a B plus.
Don't go there if you want good service. The male manager is the worst!...I was there 5 min no one came to my table no water nothing! I ask the manager if he could get me some coffee and told me to wait on my server. SO I LEFT! :)) Sign: JUST NEEDED COFFEE!!!!!!
Im on my way to pk up my online order once inside nobody able to help me. They just pass you by, I am glad the manager was able to help. I would not 🚫🚫 place an order to this location.
The silverware I got was dirty, I ordered the steak meal well done. As I cut into it it was medium rare plus I seen a sm human hair in it. Bad experience. I had to wait to get another steak and clean silverware. Very disappointing.
There is several several reason why didn't like this IHOP first of all we ordered a T-bone steak and the first time we got it it had hair cooked into it and then the spoons had boogers on them and the cup was had lipstick on it and the hot chocolate cup had stains on the cup this used to be a joyful IHOP now we're never going here again!.
The food wasn’t hot. The butter didn’t even melt on the pancake. The place was packed it really shouldn’t have waited to be picked up. It was freezing in the restaurant as well. Ok food. Over priced. It was our first time there and I think we’ll go back to Dennys where every location we’ve been too has been superb. Waitress was quick and friendly.
Service sucked sat down and waited 15 min to get a drink order Other than that food was great
Needs a better manager. I have had 2 issues in this place and manager wasn't able to resolve it. First it was with an waffle sandwich it came with sausage and I wanted to substitute it for ham manager said they can't do substitutes I asked what if I order a side of ham if they could add it to my sandwich and remove the sausage she said she couldn't do substitutes. Not even if I pay for a side of ham 🙄 Like really! I still ordered. They ended up bringing me my waffle sandwich with sausage and a side of ham. I had to take out the sausage (I don't like sausage) and put the ham. The second time i had an issue with the manager was regarding a reward a wanted to use. I went to have breakfast because I noticed I had enough points to use i asked my waitress for help to get the code for my reward she was nice and help me. My order was around $60 she then comes back saying the code didn't go through she checked an noticed she made a mistake and used my points for a (free any breakfast) instead of (free any omelet) manager said she couldn't do anything about it. That she never had a problem like that before that l can easily go to another ihop an get a free breakfast. i told her it's not a big deal I'll just pay she then tells me well it is a big deal because your making a big deal. As management she should be able to find a solution not embarrassed customers in front of other customers.
I have gone to many I Hops over the years different locations, in various cities. This is by far the worst of them of all! I had ordered 2 eggs 2 pancakes, and coffee $22.00. wow! All of the other fr…
food is always luke warm or cold. ham is not edible. bacon always fatty and undercooked. \nhashbrowns are great and pancakes good. \nso sad. so easy to fix.
food is always luke warm or cold. ham is not edible. bacon always fatty and undercooked. \nhashbrowns are great and pancakes good. \nso sad. so easy to fix.
food is always luke warm or cold. ham is not edible. bacon always fatty and undercooked. \nhashbrowns are great and pancakes good. \nso sad. so easy to fix.
very good service the only problem is the dog (profanity removed) breakfast, I asked for sunny side up and they gave me raw ass eggs all filled with water and don't get me started on the cold ass p…
Been waiting over an hour to get a table and I see that another party just gets there gives their name for the waiting listing and gets a table within 5mins I ask the person in the front she tell…
For me to pay $7 for a milkshake I expect to get my money's worth. A milkshake should not be put in a 12oz cup for 7 dollars. I order the regular size one. I will not order from here again.
Horrible service. Waited in vain for 10+ minutes to make our order. They brought a pot of coffee and a glass of water. It was the worst coffee that any of us has ever tried. After we asked a hostess how much longer we have to wait, our server went to the opposite direction from our table. We got up, I paid for the coffee and we left. Never again we will visit that place.
One star why? We waited for over 10mnts to get seated, ok i can deal with that, but the waitres's that helped us omg i dont think they wanted to be there never asked if we where doing ok, if we needed anything, when we asked for a drink they brought it to our table put it down and walked away, never have i been so unhappy with the service my family and i received, if i ever do visit them again now i know what kind of service I'll receive
Very bad service. Lady calling out names for tables was very rude, and made rude facial expression towards my family, and decided to skip us multiple times and gave poor excuses for why she did it. We felt so uncomfortable we had to walk out. Here name is Amalia.
The worse ihop ever had to deal with. I called over 15x to place my order. They only picked up the phone once but didn't respond. What's the point in trying to order my food over the phone to pick up when no one answered. So I went to order somewhere else. They need better employees thay can handle calls.
Worst spot they dont ask for vaccines so a hotspot for covid, also lack of self responsibility Hope they can slowly figure out the problems otherwise great building too look at.better at Denny’s cross the street much safer and not selfish.💯
Great service, however the food was cold and gross. Not to mention I was pregnant. Y’all got to be kidding with a 4 star.
I when two times and the experience was horrible the service plus utensils were duty we ask for clean ones the server give us attitude and when we open the new set they were still with dirt so i ask her for platic ones and shd was mad at us when i ask for manager assitance she give me attitude the worst expirience ☹😔😤
I went to IHOP in Parorama City this morning. I ordered food for 3 people to go. We get home take out the food and start eating it and everything taste nasty, no taste, chicken in my omelette was not fresh, food looked over cooked, sloppy looking….overall horrible food. Everyone taste their food and immediately said this breakfast taste nasty, no flavor sloppy looking it was bad. I ordered two coffees… weak, no taste, or coffee aroma smell to wake you up….you know like getting that extra boost to start your day. Wow!! I will not ever come back to IHOP. I’m so disappointed with this restaurant. I wish I would’ve cooked my own breakfast. I ordered 55.00 worth of disgusting food and had to disposed of it all plus the coffee and lost money. I’m so done!!!!
Horrible service!!!!! Horrible food!!! Spend you hard earned money elsewhere We ordered two steak omelets. When they came in, one was flat and the other was ok. Asked if I could get another one and was given another. This one while more appealing had one peice of steak, on an omelet titled "Big Steak". Horrible service, waiters always talking and never come to your table to ask if anything is needed. I had been coming for over 15 years but today was the last time.
The customer service was really good when it came down to providing me drinks without the cups ever running dry. The food is a different story. The eggs were burnt, the meat was under cooked and blood was still coming from it,The pancakes were as if they had been sitting on the counter for a while because they were also called and served on a cold plate.. I'm used to that kind of treatment at Denny's but not at IHOP.
Every time i go to this location , the service is ABSOLUTELY TERRIBLE. Staff members didn't even bother to acknowledge me STANDING at the register waiting to be seated. When i asked greeter to be seated. SHE PUT HER HAND UP AND REPLIED "JUST WAIT"
Got refused service because the system was down. Unbelievable.
I asked for a big steak omelet and I got it like a bowl it was flat with no bell peppers and smashed then I told them and the manager said that that is how it is supposed to look and I said there were no bell peppers and she said because your asked for no onions. Then the second one was just the omelet very little steak and the tomatoes where to big the worst service ever
Worst IHOP I have ever gone to. Service was fair-poor waitress never acknowledge. My group without us having to raise our hand high. But the worst thing was the food. The omelets were disgusting and Bland. The food tasted off. We could not finish me a few bights. The waiters didn't care and we left 6 to our stomach And hungry. Never coming back today's IHOP ever again
This is the strawberry and creme crepes I got served for my birthday brunch. when I asked for a refund Melissa (employee) refused. She was rude, talked over me on the phone and was blaming me because I didnt ask for the strawberry syrup and creme on the side. I come here all he time but when I order for pick up they always put the condiments on the side, it only make sense so the food doesn't get soggy. Avoid the head ache, the location on Ventura is much nicer and has better service. BTW Melissa sarcastically said "have a good day" knowing it was my birthday and I was displeased with the food and service.
I came for the green grinch pancakes with green whipped cream but they ran out of "green" whipped topping. I asked when it would be available. They said next week. As we were leaving, another family asked and the manager added green food coloring to whipped cream. If it was that easy, why didn't they do that for my family?
I use to love going there not anymore this place is dirty the person that cleans the table doesn't do a good job and there so bad that they never bring the right order , this place is very duty it doesn't smell bad bad it doesn't smell good, but overall the waitress are the worst because there taking a lot of ordering and they don't know how to multi-task very bad for business I know that you can't expect to much from this place is not like it was a 5 star restaurant but even a 3 stars restaurant here in the valley are better then this place
The food was fine, but we came specifically for the Grinch theme and they didn't have the special items ready. We even asked if we could come back for it tomorrow, and they said it wouldn't be available then either. Hearts broken as Grinch fans, but mainly upset over the lack of preparation.
The food is good, the service is excellent but I found a special guest at my table around my food (a COCKROACH) I told the waiter about the cockroach and he took it away.,I ate, I paid the full amount of my bill and tips but I don't know if I will return I don't like eating with cockroaches around.
They always have waitresses that are rude and steal you tip every time you use a debt card. They don’t care at this location they never change. I pefer to go to Denny’s at north Hollywood we’re they have good service and serve you well.
One of the worst IHOPs I’ve been to. Service is horrible!. When we arrived a party of 11 had arrived before us, we were seated before them, as we waited patiently for our waiter “who’s name I sadly didn’t get” she brought our coffees and was totally blind to our existence after. We thought “okay she’s giving us time to think what we want to eat, NOPE was I ever so wrong, she kept passing us and totally ignoring us, their was a table infront of us who she was taking their order, then we finally thought “all right she’s finally coming to take ours” NOPE! Walks past us. I had to call another waiter to get our order who then looked for our waiter as to why she didn’t take our order. 20min later she comes and asks us if we are ready to order. And then comes the wait of a life time, a whole 20min until our food finally came, and it wasn’t if our waiter who brought our food, but the manager. Our waiter didn’t even apologize she just kept informing us! Worst place ever! People who had gotten there after us were already eating and while we waited for our waiter who was MAA…… Please save your time and MONEY!! And find another IHOP..
Update: Decided to give this place another try and the customer service is just awful. A woman standing by the cash register, decided to sit all the people that arrived after my senior mother and I. We asked why? She said “we called your name” we were sitting down for more than 25 min near her and she never called my name. She was super rude and yelled! How can you have a person with that attitude working there? Wish I had her name I’m taking this to corp. Will never come back to this place AGAIN! My senior mother, my baby and self went to eat breakfast a couple of minutes ago, when we came in the manager I believe asked "how many?" my mom said "we are 3." (she doesn't speak English fluently) so the manager (average fat guy light skin and bald) turned his attention towards another woman and seated her first and ignored us! So I told him "do we have to sign in or something?" He said "no just wait" and then 5 other people came and he also seated them! One of the hostess really short girl skinny just ignored us as well and seated other people that came a lot later than us. I felt descriminated just because my mom's English is not that fluent, she is a senior and no one should treat people her age like that!
Service was really horrible I asked for a Classic Crispy Chicken Sandwich on a multi grain bread it was suppose to come with melted cheese and the first time they brought the plate it had no cheese at all. I kindly asked the server to have them add cheese to make it the way it’s suppose to be. She came back with the sandwich with cheese but not melted the way it was suppose to be so I sent it back one more time and explain to the server that I wanted the cheese to be melted just the way I had it last time I was there. The server took my the plate and after around 3 minute came back with the plate once again the order was not correct so I asked her to cancel my order which he did. After I did that the manager came over, which was nice since I had not even requested to speak to him but I wish he had not come. He said he was sorry that my order was not make correctly and when I explain to him that I wanted the cheese melted just as it was at my daughter sandwich he said it’s a different sandwich and the cheese it’s suppose to be just the way it was when they brought your order. With respect I said thank you very much because I didn’t want to make a scene. He is the MANAGER on duty which mean that he was suppose to find out first what exactly happen before approaching my table. He made things worse. Towards the end when everyone was almost done eating I request the server whose name is Janette according to the receipt that I wanted the managers name and corporate number. She went ahead about her day and when we pay once again I asked for that information she did provide me with the name of the manager Victor, but said I should just google the number for corporate. My visit today by far has been the worse experience.
The whole atmosphere was so noisy. Other customers thought it would be okay to take multiple phone calls on speaker phone and try to speak louder than the other person. Staff seemed to want to chit chat amongst themselves and sing happy birthday at the top of their lungs even tho there was hardly anyone in the restaurant. I had asked for no pancakes with my meal and still got them almost delivered to my table. Manager looking lady got upset because I spoke up about not wanting the pancakes. Then after all that I just took my food to go cause I just couldn't take it anymore.
Sadly, this place is a dive. It is unkempt and run down. People were so busy with their side work orders were not brought out timely or together. Meals were not complete and cold. Dishes at other tables nit bused, so that was your view while eating. Bathrooms unavailable for half the time we were there. The server or manager adjusted the bill without me asking, but it didn't replace the whole experience.
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8555 Vesper Ave, Panorama City, CA 91402
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8555 Vesper Ave, Panorama City, CA 91402
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park in Los Angeles County, California, United States of America
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