Starbucks

Jackson Goebel

It strait up made my relative cry. She got a random drink I forgot which one and it took sooo long for her to get it. I’m talking like 45+ minutes. The atmosphere was ok but ALL the seats were being used so we had to stand around for 30 minutes before someone left. Also most of the people who had seats either already finished their drinks or didn’t have one(They were probably waiting for their drink to be finished). Once they finally finished her drink we walked back to our car and left instantly because they made us late for our movie. The first sip my relative had of the drink they could barely drink it, we asked for almond milk and which they didn’t use so it upset her stomach because she is lactose intolerant. Also it tasted like they barely added any flavor it just tasted like milk. At that point my relative started to cry and get really sad. It was absolutely unbelievable and unacceptable how they charged us 6$ for that piece of garbage. I hope they were pranking us because if they’re not than this was the worst cafe I’ve ever been to in my life!

Kathleen Law

I'm a huge fan of Starbucks and really can't start my day without my coffee. However, their app does not support the drink the way I like it so I always go into the store and order it myself. This was a nightmare. The first day I thought it was just happenstance that I got tepid mostly cold coffee. The second day when I went in and specified 180° and it came out cold and tepid I got angry. I specifically told the barista to remake the drink correctly. He tried. It was still cold and when I asked him if he knew how to get the temperature of the milk up above extra hot he said no. That means these people have not been trained on how to do their job correctly. I don't like being told I'm not allowed to have hot coffee because I'm stupid enough to burn myself and I certainly don't appreciate paying for cold coffee. This place needs to be retrained and reworked

I ordered ahead on the mobile app and waited until the time the app told me to (I had forgotten my mask) and then went inside to grab my drink. It was not ready and they made me stand outside in the cold for another 30 minutes, got my drink wrong twice, and did not apologize for any of it. Very disappointed and will be taking my business to the new Dutch Bros in town even though they are less convenient.

Neah D. Campbell

I'm lactose tolerant and when i pay extra for oat milk/almondmilk they put cow milk. My body can tell the difference.

luis perez

Never coming here again. Place wasn’t particularly busy, yet 20 minutes later my order isn’t out but everyone else’s is. I speak to someone about how my order still isn’t out, and still nothing so I just walked out. I didn’t care that I paid for drinks I never got.

Kathleen Ranola

Terrible customer service. I’ve been to Starbucks all around the country and I’m so used to being greeted the second I walk in the door. This is the only Starbucks where they don’t even look up and act as if you’re invisible. Wait is long even though I’ve placed a mobile order 15 min ahead of time. I’m still waiting. I’m glad I moved across town because the Starbucks on bowman is much better with my coffee tasting better, and the staff are actually welcoming like they should be.

Google User

They offer free refills for those inside. And so that explains why they keep it at 58 degrees. Sitting here with down jacket and hood - right in front of the staff. But they are socially clueless about customer’s atmosphere. Ready to boycott this place.

DJ Funk

It’s too cold in there and they refuse to change the thermostat. My drink got cold in minutes. And I had to wear a down parka with hood to stay warm. But my hands got cold too.. It’s a shame because that could be a nice meeting area for people to gather.

Mediacitysneakers

Never agian. Pathetic workers rude raciest as hell. Discriminates on you. If you have tattoos and look deff. They judge you. Not knowing anything about that person. But get judged as soon as I walked in.

Ella Anderson

I had to pay $1.25 for CREAM CHEESE when I ordered my bagel when I have in the past gotten it for free. This is OUTRAGEOUS. I demand a refund.

Rich Dunaway

Have 20-30min of your life to waste? This place has you covered! 3 years living here and this is the most consistent place in Ridgecrest! This place needs process management…. 20-30 mobile orders sitting for 15-20 min…. Ordered inside as a walk up- it’s been 30 min and still no coffee… the drive through is wrapped around the building…. Whoever owns this place needs to actually come in and look at how things are being ran, you clearly are leaving money on the table by not expanding your operation. SLOWEST STARBUCKS IN THE WORLD Seriously.... how is it even possible for a 4 car drive through to take 30 minutes to get a coffee?!?! Love to say this was the first time.... make a miracle happen- please hire a manager that can teach these kids order of operation and simple skills!! How? How through covid is it possible to have a drive through this slow??? You shut down all in store business!?