Starbucks

Joe Banuelos

This location is nice but lacking a Lil in decor and comfortable seats..That may be a Starbucks cooperate decision.

Jacie Miller

The past 2 times I’ve came to get the ribbon crunch frappe and it’s just tasted watered down, can barely taste any coffee. And that’s with ordering an espresso shot as well. I just tasted water both times. Pretty disappointing:(

Angelina Perez

While the staff at the Rosenberg, Texas Starbucks location is courteous and friendly, the service turnaround time is by far the slowest I have ever experienced in Houston and the surrounding small cities. It’s incredibly frustrating that they are often sold out of many popular items, and the delays are even worse when ordering through the app. Even if you place your order ahead of time and arrive 10–15 minutes later, your order will likely still not be ready. It’s clear that the issue lies at a higher management level. Whether it’s due to poor staffing, inadequate training, or insufficient ordering of supplies, something needs serious improvement. While the employees try their best and are kind, the overall experience leaves much to be desired. This location needs better support and oversight from management to operate efficiently.

Romy

So my friend and I came this morning to grab drinks and study within the Starbucks. But unfortunately we were met with unhappy faces, unwelcoming energy, and very rude attitudes… I am absolutely appalled that they were acting in such a manner because any other Starbucks I go to they are beyond kind and welcoming and exude genuine hospitality. The drinks were good but the attitudes and energy completely created an unattractive experience and even caused us to leave earlier than expected. and may I add: I work in the hospitality industry too and I could never imagine speaking to customers or any person in such a manner. I will not be returning ever to this location again nor recommending. - Romy S.

Melissa Munoz

This Starbucks is not up to par. You'd think all Starbucks has the same service, but that is not the case with this location.

VV SA

Preordered the coffee 15m before, and they haven't started to prepared it when we arrived. When inside 5 employees were doing nothing yet nobody attended me until 2-3 minutes later

Kim Keltner

Very disappointed! Sent son inside because drive thru was so backed up. Then watched as the drive thru cleared, ppl parked and went in and out with large orders and still no order. 20 minutes and I go in, no order, he is only one standing there and it’s not even touched. One young lady did it and was kind, the other was very rude with a frown, told me to lower my voice. I was not yelling but I was upset! Customer service needs help and the place was a mess, filthy behind counter.

Cody Bauman

Worst Starbucks I have ever been in. One employee was sitting on the counter on top of the food prep cutting board, playing on his phone with air pods in his ears. I asked if they had dark roast brewed and he said "we have what we have behind me." Clearly he was highly annoyed I asked him a question. No thanks for coming, no have a great day. On top of that the coffee was really old and burned. Highly disappointed. I'm shocked that Starbucks would allow this

janeatte

First of all my order took forever to be done. I had to go to the counter and ask for my coffee. My mozzarella sandwich was overcooked, so it was hard in the corners. Way too expensive, $6 for cold brew coffee. Too bad Tim Hortons doesn't have locations on this side of town, they have MUCH better prices and great cold coffee.

Jessica Landa

Must be short staffed. I have been in line for 20-25 minutes waiting on a drink that was supposed to be ready about 15 minutes ago per Starbucks. Some advice about customer service…Let people know what’s going on. It makes them more understanding. As someone who has been in the service industry almost 20 years. Being quiet and ignoring the issue does you no favors. Update the wait on your order ahead to 30-40 minutes for a drink. Maybe people wouldn’t order ahead and it would give you a chance to catch up. I know I wouldn’t have chosen to wait that long had I been informed. Hope y’all get it together. I’d still give another try seeing as maybe this is just a bad day.