Sarah S

They treated my very handsome husband very well and gave him a huge cup of cold foam 😆. We order our cold brews with the foam on the side. I was excited to go here, but when I ordered in the drive-thru, they refused to fill my light ice grande cold brew to the top and gave me literally 1/6 of cold foam than they did to him and it was more liquid than foam. Way less than any other SB. The foam was flavorless and the cold brew (which can vary from Starbucks to Starbucks) was not good. It tasted stale and gritty. One positive thing is that the barista did give me just a little bit more when I asked and after I showed her the tiny amount I had received. Overall bad customer service, though, when one has to beg for the basic amount of goods and services.

Buppi Gonzalez

I usually come to this location because it's closer to home but they are always out of things like syrups or certain coffee. It's rare that i can get a drink customized the way i like it. I definitely can't order mobile cuz it'll say "out of stock" on a lot of drinks or food items.

Sarah Christopher

Always too busy watch them ruin everybody's orders take so long by the time I got my coffee my bagel was cold when people who ordered after me we're getting their coffees before me rude staff that doesn't listen and takes the orders wrong when they know they're busy and can't afford to make the wrong things. I only came here because the one on Bernal is closed. 💔 Update Gustavo is helpful. Karisma or some stupid name did not listen when i ordered my drink so when i got to the window, it was wrong of course. I'm 8 months prego and waited in the drive through line for 20 minutes to get my money back and leave without my drink? I think not. I called and asked for the manager. Gustavo asked how he could help, I explained the situation. He made the drink for free and gave me 2 $4 off gift cards. It was refreshing after the experience I've had with this Starbucks in the past. Thank you Gustavo! You made my morning👌

It took them 16 minutes to serve me. Bad

OVERCHARGED TWICE: (1) gave me incorrect change, so I was overcharged. (2) made my drink wrong, they didn’t add flavoring I was charged for, so I was overcharged again. (3) they didn’t scan my rewards card bc it was “too late”. (4) they didn’t give me a receipt or offer me one. (5) bc they didn’t scan my card or give me a receipt there is no “proof” i was over charged. (6). DOCUMENT EVERYTHING, starbucks can not be trusted! (7) This was my first starbucks experience after a year of boycotting. I will be going back to boycotting after being overcharged TWICE with one simple order. This happened on Dec. 11, 2024 at 10:12am.

Ashleigh Foltz

I go to Starbucks almost daily but I don't live in this town, was just passing through. I travel a lot for work and have been to locations both in the US and abroad, but this is the only one where they don't provide a restroom for customers. I wish I had known before I ordered via the app, I would have found somewhere else to go. They also have 0 seating. I don't understand why this location isn't a drive through only. And if you need another reason, they are incredibly disorganized. It was a slow day, nearly empty drive through and no one else inside when I entered. They gave me my drink and none of the food I ordered and said, "thanks, have a nice day" And started to walk away until I asked what about my food items and then the lady kind of looked at me like I was crazy and then asked him into her mic if there was food items with this order? I would recommend skipping this particular location. It needs to be renovated or closed.

Nicole Meron

What starbucks doesnt have a bathroom. Not friendly either. Don't recommend.

James Foxx

Me and my wife come her a lot before she goes to work drinks are good service is ok but today we had Erika at the drive thru very rude rushed us through our order no hello when we got to the window gave us our drinks asked for straws got angry when I asked her politely to do her job I suggest you don’t ask her to do her job she doesn't like that

Emily Thompson

Went through The drive-through as I seen, there was no line as I was ordering and drove through the drive-through. There was one car that was at the window waiting for their drinks, but I’ve been waiting in this line for 11 minutes for this customer to receive one drink, which is ridiculous what is unbelievable is the customer had 1 drink I immediately thought there must be one employee when I drive up. It was shocking that there were three employees that I can see in there besides, all of this the customer service was very unfriendly, and the employee immediately expressed frustration when I requested an item that was out of season. I don’t think I will be returning back to this Starbucks. Was it taking 17 minutes to receive an iced chai latte. . I don’t think I will be returning back to this Starbucks. Was it taking 17 minutes to receive an iced chai latte on a Tuesday night at 9:35 PM

Manmit Singh

No seating (I didn’t look at the reviews only the pictures that seemed to have tables on google). No bathroom (pretty sure that’s illegal in a food establishment). No interaction or greeting from the baristas.

loan pham

My family and I decided to stop by for some drinks. I found it quite intriguing that they only have a restroom for their employees and not for their customers. I have visited many Starbucks locations both in the US and abroad, but this is the only one where they don't provide a restroom for customers. If you're a fan of Starbucks for their warm welcome and top-notch customer service, I would recommend skipping this particular location.

Jose Estrada

I’m not one to go and put a review anymore, I think I understand why fast food workers hate their job because I was in their shoes at one point. But sometimes. Decency and being respectful towards other people should at least be a minimum requirement to work at such a busy environment. Today I was mistreated and the workers said things about me thinking I didn’t understand them or wouldn’t notice. 3rd time coming to this wack place. Not coming back.

Tristan PenDragon

Normally I have a good experience at this location but if you get a not so friendly employee at the drive through it's probably Erica. She has no customer service and will mess up your drink. I had to repeat my drink a few times. She still didn't get it correct. I'm the only one at the drive through at 5 am. I asked mine for a specific temperature and cause she didn't want to make it again, her solution was to add ice to cool it. On top of the the cup was over flowed that my drink was all over the cup and made my hands sticky. Didn't even bother cleaning it or putting it in another cup. No smile, no customer service, bad attitude and bad barista. I'll definitely be going elsewhere. Get a new job Erica where you don't have to deal with customers