Panera Bread

Big Mac

Nice local Panera Bread Restaurant. Opens 7am daily and wished it opened at 6am to not interfere with my work commute but oh well. I always go in to get assorted pastries for my coworkers and they have a full coffee cake that is delicious if you ask for it. The pastries are always fresh and good portion size. I now have begun to order ahead which makes pick up smooth and almost timeless. Customer service is always top notch. They assorted breakfast items as well as a nice assortment of coffee choices. The restaurant is spacious with lots of window space and this Panera Bread Restaurant is located in the Sand City shopping center with an assortment of various restaurants, makeup, gas station/car wash, Target, and Lucky’s. Give it a try

Scott Woska

Pretty good place with decent food. Customer service when ordering often takes too long, but always very kind employees.

meli me

Had to seek catering for a group of twenty in Monterey, CA Was helped by the manager (Michael). Amazing service and out come. Extremely happy and grateful to Michael for all his help and recommendations to make my event a success. Noticed that this restaurant had some not so optimal reviews but I noticed the staff here to be very dedicated and hardworking towards providing customers with good service and experience. If I could add more stars, I would. Will always use this location for my professional events👌👍

The food was good but probably I rethink If I go to there again ,I feel they don't care the customers

Service was fantastic today, tons of suggestions and fantastic descriptions of menu items mixed with pleasant demeanor, satisfying experience.

Great place to stop for lunch. Did the pick two and got the Cream of chicken & wild rice soup along with half a Turkey sandwich. Everything else was great! As a mom to a picky eater, my son loved his grilled cheese sandwich and yogurt! My grandma loved the fresh hot coffee. My only complaint is the employee that took our order had a annoyed attitude towards us. Also didn’t realize the sandwich came with onion till we got our order but no biggie.

Vanessa Crane

Great place to stop for lunch. Did the pick two and got the Cream of chicken & wild rice soup along with half a Turkey sandwich. Everything else was great! As a mom to a picky eater, my son loved his grilled cheese sandwich and yogurt! My grandma loved the fresh hot coffee. My only complaint is the employee that took our order had a annoyed attitude towards us. Also didn’t realize the sandwich came with onion till we got our order but no biggie.

Roan Pan

The food was good but probably I rethink If I go to there again ,I feel they don't care the customers

When you visit in the afternoon, you’ll be highly disappointed. This is the second attempt. Nearly everything is sold out… Hard-working team members are put in a very difficult position, as there is not enough food ordered to actually be open in the afternoon. It would be great if this place closed at 12… However, they stay open without being able to clean tables, vacuum, stock their food, or have enough of their menu items. Panera is usually so awesome… Not sure what is going on at this location. Dishwasher is also broken. Panera corporation, wake up and help!

This place needs a complete over haul period. Starting with your wait help! When you have customers eating and your employee is banging and being so loud with the dirty dishes is sooo bad and unpleasant. Your food and bread suck. It was just bad on all levels. Revamp and your numbers might improve.

The staff told me that the manager refuses to replace the missing microwave, because it’s too inconvenient [my term] to maintain. The staff can’t even warm, for example, the pastries. Starbucks does warm the pastries and always offers to do so! The coffee is not consistently hot out of the pot, and, of course, without the microwave you can’t rewarm it. BTW, I have complained for years about the inconvenient location of the microwaves at all Panera stores. You would expect that when a restaurant first opens in the morning, the carpets would have been vacuumed. Not always so at this store. Makes one wonder what other areas might not have been properly cleaned. In the afternoon sometimes the dishes are piled high at messy return stations. The return station drawers do not pull out, easily. Prioritizing management’s convenience over that of the customers is an inexcusable attitude. Panera management seems to ignore the voice of the customer, which is a recipe for failure.

The only redeemable thing about this place is the staff is friendly and it’s easy to order. Panera made big claims earlier this year in April about lowering prices and increasing portions. Well, the sub-par Mac n cheese that tasted like it came out of a box and was made with water was $13.00, and the caprese sandwich was also $13.00 and didn’t include tomatoes because they were out! This place is a joke with their portions and pricing. Never eating at Panera again 👎🏽

The service here is hit and miss, with one in particular being extremely rude and passive aggressive. You ask for half and half and 15 minutes later you are still standing there while she ignores you, talks to her coworkers, finds other things to do like wiping a counter you are standing next to ect. When you remind her you are still waiting, no apologies just "I will get to it". I thought it was only me she treated like this but I saw this morning it is not. It extends to other customers as well. When one man asked for her manager contact info, she ran to the back room, still not bringing the half and half. She had managed to fill the the other containers and set them out by the coffee but not the one we had been waiting on. Another worker who walked to the front of the store was finally able to hand us the half and half she had intentionally left behind the counter. This is only one example of months of unprofessional behavior.

Andrea D'Amico

The only redeemable thing about this place is the staff is friendly and it’s easy to order. Panera made big claims earlier this year in April about lowering prices and increasing portions. Well, the sub-par Mac n cheese that tasted like it came out of a box and was made with water was $13.00, and the caprese sandwich was also $13.00 and didn’t include tomatoes because they were out! This place is a joke with their portions and pricing. Never eating at Panera again 👎🏽

Ali Hanks

When you visit in the afternoon, you’ll be highly disappointed. This is the second attempt. Nearly everything is sold out… Hard-working team members are put in a very difficult position, as there is not enough food ordered to actually be open in the afternoon. It would be great if this place closed at 12… However, they stay open without being able to clean tables, vacuum, stock their food, or have enough of their menu items. Panera is usually so awesome… Not sure what is going on at this location. Dishwasher is also broken. Panera corporation, wake up and help!

Angela Jones

The service here is hit and miss, with one in particular being extremely rude and passive aggressive. You ask for half and half and 15 minutes later you are still standing there while she ignores you, talks to her coworkers, finds other things to do like wiping a counter you are standing next to ect. When you remind her you are still waiting, no apologies just "I will get to it". I thought it was only me she treated like this but I saw this morning it is not. It extends to other customers as well. When one man asked for her manager contact info, she ran to the back room, still not bringing the half and half. She had managed to fill the the other containers and set them out by the coffee but not the one we had been waiting on. Another worker who walked to the front of the store was finally able to hand us the half and half she had intentionally left behind the counter. This is only one example of months of unprofessional behavior.

Liliuokalani Miss Hawaii

This place needs a complete over haul period. Starting with your wait help! When you have customers eating and your employee is banging and being so loud with the dirty dishes is sooo bad and unpleasant. Your food and bread suck. It was just bad on all levels. Revamp and your numbers might improve.

Larry Waters

The staff told me that the manager refuses to replace the missing microwave, because it’s too inconvenient [my term] to maintain. The staff can’t even warm, for example, the pastries. Starbucks does warm the pastries and always offers to do so! The coffee is not consistently hot out of the pot, and, of course, without the microwave you can’t rewarm it. BTW, I have complained for years about the inconvenient location of the microwaves at all Panera stores. You would expect that when a restaurant first opens in the morning, the carpets would have been vacuumed. Not always so at this store. Makes one wonder what other areas might not have been properly cleaned. In the afternoon sometimes the dishes are piled high at messy return stations. The return station drawers do not pull out, easily. Prioritizing management’s convenience over that of the customers is an inexcusable attitude. Panera management seems to ignore the voice of the customer, which is a recipe for failure.

No iced tea for almost two weeks now. Main reason I visit Panera, so have been very disappointed. QUICK UPDATE as of July 26th the iced tea has returned. That said, it was gone for an entire month, which is completely ridiculous. Management should be ashamed. I've cancelled my sip club membership because I can't trust my local Panera to deliver on their promises anymore. Again VERY DISAPPOINTED. I'll continue visiting Panera, but only at the Salinas location on rare occasion.

Extremely bad customer service . The cashier taking my order snappy at me and rolled her eyes while taking my order. I asked to speak to the manager who basically defended her staff and made excuses for her. Super long wait for the food.

Out of almost every item we tried to order. No sides. No offer of discounts or anything else to replace it. Like running out of bread is understandable. Chips and apples? Thats bad management. Jipped on whats supposed to be included.

Went around 2 hours before closing, ordered the green goddess sub only to see that they were out of half of the ingredients. I subbed in onions, hoping that it would be enough to make the sandwich passable... It did not. Ordered the cinnamon roll for dessert, and in spite of the fact that it was hard as a rock, it was the best part of the meal.

stopped in to study for a couple of hours and was hoping for a comfortable, focused environment. Unfortunately, the experience felt a bit neglected. Several tables had leftover messes that hadn’t been cleared, and the side door makes a loud screeching noise each time it opens, which was distracting while trying to work. At one point, a kitchen beeper sounded for a few minutes unattended, which added to the overall noise. My latte was adequate, though I was a little disappointed to receive it in a to-go cup after requesting dine-in. Not a major issue, but it contributed to the overall feeling of a rushed, chain-style experience rather than a welcoming café environment. I hope management considers small improvements in upkeep and atmosphere, as this location has potential to be a solid study spot.

6 days ago I went to Panera with my dad one of the staff employees at the time said she would get a cashier in a bit but that ended taking up about 20 plus 30 minutes and I decided to order it on their tablets. After we ordered the food we didn't know where to receive the order we didn't receive any receipt from the tablets and we had figure out where to pick up our orders by looking at one of their big menu screen to which no panera staff member decided to even show us when to let us know when to pick up our orders. The worst part was there was no coffee and half & halfs for us serve our selfs. I literally had to run around there kitchen to let them know those things are empty. They took there sweet 10 - 15 minutes for us to wait again and they finally brought out the coffees & half & halfs. I even went ahead to thanking one of them for bringing us the coffees & half & halfs and this employees and the rest of the other employees never apologized or even said anything about the situation. Just entitled condescending and rude attitude towards me & my dad. Ever since the panera in sand city California opened up 10 years ago in the beginning it was great and up until a few years later the management at that place have had new managers who in my opinion were not good and wouldn't care if our orders were not made correctly. Never ever going to that place ever again. Never going to waste a dime at that place again. 10 years of horrible services, makes the other panera a lot better than the sand city California. A huge letdown. 😡

Christopher Fairchild

Went around 2 hours before closing, ordered the green goddess sub only to see that they were out of half of the ingredients. I subbed in onions, hoping that it would be enough to make the sandwich passable... It did not. Ordered the cinnamon roll for dessert, and in spite of the fact that it was hard as a rock, it was the best part of the meal.

Morrison

There seems to be a pattern with one particular manager... every time she’s working, the sanitizing wipes in the lobby magically disappear. But don’t worry, she’s definitely working hard, judging by how she always manages to snag the front parking spot. Must be exhausting spending all that time at the front counter...you know, where nobody ever is.

Jahziel Ochoa

6 days ago I went to Panera with my dad one of the staff employees at the time said she would get a cashier in a bit but that ended taking up about 20 plus 30 minutes and I decided to order it on their tablets. After we ordered the food we didn't know where to receive the order we didn't receive any receipt from the tablets and we had figure out where to pick up our orders by looking at one of their big menu screen to which no panera staff member decided to even show us when to let us know when to pick up our orders. The worst part was there was no coffee and half & halfs for us serve our selfs. I literally had to run around there kitchen to let them know those things are empty. They took there sweet 10 - 15 minutes for us to wait again and they finally brought out the coffees & half & halfs. I even went ahead to thanking one of them for bringing us the coffees & half & halfs and this employees and the rest of the other employees never apologized or even said anything about the situation. Just entitled condescending and rude attitude towards me & my dad. Ever since the panera in sand city California opened up 10 years ago in the beginning it was great and up until a few years later the management at that place have had new managers who in my opinion were not good and wouldn't care if our orders were not made correctly. Never ever going to that place ever again. Never going to waste a dime at that place again. 10 years of horrible services, makes the other panera a lot better than the sand city California. A huge letdown. 😡

Rowan D

Out of almost every item we tried to order. No sides. No offer of discounts or anything else to replace it. Like running out of bread is understandable. Chips and apples? Thats bad management. Jipped on whats supposed to be included.

Juan Carlos

Extremely bad customer service . The cashier taking my order snappy at me and rolled her eyes while taking my order. I asked to speak to the manager who basically defended her staff and made excuses for her. Super long wait for the food.

Lost Place

No iced tea for almost two weeks now. Main reason I visit Panera, so have been very disappointed. QUICK UPDATE as of July 26th the iced tea has returned. That said, it was gone for an entire month, which is completely ridiculous. Management should be ashamed. I've cancelled my sip club membership because I can't trust my local Panera to deliver on their promises anymore. Again VERY DISAPPOINTED. I'll continue visiting Panera, but only at the Salinas location on rare occasion.