Panda Express

Naisha Raghani

My visit to Panda Express was truly pleasant. I ordered a veggie bowl with chow mein and tofu eggplant, and it was delicious—flavorful, fresh, and satisfying. The staff was incredibly welcoming and courteous, serving every customer with a warm smile. Special shoutout to Komal for her exceptional service—she was friendly, attentive, and made the experience even better. 😃I just hope they introduce more vegetarian options. Will definitely be visiting again!

Fresh hot food. Of course orange chicken was amazing. Clean place to eat. Always really busy.

Panda Express is a convenient fast food Chinese restaurant where you get quick service, predictable flavors, and a rotating selection of hot entrees like orange chicken, Beijing beef, and chow mein that make it easy to grab a filling meal on a busy day, and the portions are usually generous, the ordering process moves fast, and locations are generally clean, even though the food can taste inconsistent depending on timing, some dishes sit too long, and the overall experience feels more about speed and familiarity than fresh cooked quality.

Placed on Santa Rosa Avenue, this Panda Express location is right in the middle of one of the most popular shopping centers in town. It’s by Costco, Ulta Beauty, Target and plenty of other affordable restaurants. They have a very nice outdoor seating area. It’s not designated just to Panda Express, but if it’s a nice day and tables aren’t taken it’s always an option. As we know Panda Express is an Americanized Asian fast food restaurant. The Asian aspect of their taste inspires from cities like Hong Kong, Beijing, and even Sichuan. They also do use woks that are 8 pounds to keep the authenticity. They’ve upped their care for health as they now have no food with high-fructose corn syrup and by 2025 they plan to cut even more sodium, sugars, and artificial colors and flavors. Their website is beautifully organized. On there they have a chart for those who have specific allergies. They even have a page with 30-minute recipe recommendations using their food! They only have their firecracker shrimp for limited times, but it is so tasty! This specific Panda Express has fresh food unlike other ones I’ve been too. They do vegetarian options like vegetables, chow mein, fried and white rice. Even veggie spring rolls. Panda Express is kid friendly not just because they have a kids menu to fit their size, but they even have a program where they donate money to undeserved youth. The workers here are youthful and efficient. I want to comment specifically on a worker named Jerrod. His customer service was exceptional and he definitely knows how to make sure that his customers are happy! Management, I hope you make him employee of the month! Since it’s such a busy plaza there’s parking everywhere including wheelchair accessible parking. Just be careful driving around since it can get pretty tight. Overall to the beautiful people of Sonoma county and visitors abroad, I can tell you this is my favorite Panda Express in Santa Rosa!

+3

Angie Garcia

Placed on Santa Rosa Avenue, this Panda Express location is right in the middle of one of the most popular shopping centers in town. It’s by Costco, Ulta Beauty, Target and plenty of other affordable restaurants. They have a very nice outdoor seating area. It’s not designated just to Panda Express, but if it’s a nice day and tables aren’t taken it’s always an option. As we know Panda Express is an Americanized Asian fast food restaurant. The Asian aspect of their taste inspires from cities like Hong Kong, Beijing, and even Sichuan. They also do use woks that are 8 pounds to keep the authenticity. They’ve upped their care for health as they now have no food with high-fructose corn syrup and by 2025 they plan to cut even more sodium, sugars, and artificial colors and flavors. Their website is beautifully organized. On there they have a chart for those who have specific allergies. They even have a page with 30-minute recipe recommendations using their food! They only have their firecracker shrimp for limited times, but it is so tasty! This specific Panda Express has fresh food unlike other ones I’ve been too. They do vegetarian options like vegetables, chow mein, fried and white rice. Even veggie spring rolls. Panda Express is kid friendly not just because they have a kids menu to fit their size, but they even have a program where they donate money to undeserved youth. The workers here are youthful and efficient. I want to comment specifically on a worker named Jerrod. His customer service was exceptional and he definitely knows how to make sure that his customers are happy! Management, I hope you make him employee of the month! Since it’s such a busy plaza there’s parking everywhere including wheelchair accessible parking. Just be careful driving around since it can get pretty tight. Overall to the beautiful people of Sonoma county and visitors abroad, I can tell you this is my favorite Panda Express in Santa Rosa!

Nicholas Barron

Fresh hot food. Of course orange chicken was amazing. Clean place to eat. Always really busy.

Ender Bates

Panda Express is a convenient fast food Chinese restaurant where you get quick service, predictable flavors, and a rotating selection of hot entrees like orange chicken, Beijing beef, and chow mein that make it easy to grab a filling meal on a busy day, and the portions are usually generous, the ordering process moves fast, and locations are generally clean, even though the food can taste inconsistent depending on timing, some dishes sit too long, and the overall experience feels more about speed and familiarity than fresh cooked quality.

Was pleasanty surprised,I'd give it 3 1/2 stars if I could. The food was decent for fast food. Some of the dishes didn't look as fresh as they could have, but there were plenty that looked good.

I tend to order from here somewhat often and they tend to leave items out for far too long when they should be discarded. They become inedible so be mindful when ordering. This time i went to order i called the store ahead of time to ask if their Beijing beef was fresh and i got the run around. I asked her if she could please check to see if it was fresh. She kept saying other things as if she didnt understand what i was asking saying that when we get there to just ask to make it fresh but i wasnt coming to get it and i told her that. I normally dont order the Beijing beef because it is the most inconsistently cooked item on their menu but i had an itch for it. I wish i didnt, it was so over done, there was no beef left to chew, it was super dry and inedible. Absolutely disgusting honestly. Couldnt even chew it. Thats what i get for not coming in to observe it myself but its also the restaurant employees and cooks fault for allowing this to be the case. Im not the only one who had to endure it either. They are inconsistent with their portions as well and their service is also very inconsistent. Why you have people working that never smile or treat us like fellow human beings is beyond me but their custmer service is horrific. Theres maybe like 2 people that work there that actually speak to you, smile and know how to treat a customer. Ive been a manager of multiple fast food chains and retail stores. You should never have people in a customer service position that has no customer service experience because they are a representation of your brand and storefront. It makes people not want to come back to your establishment. Please do better

Jessica Cherie

I tend to order from here somewhat often and they tend to leave items out for far too long when they should be discarded. They become inedible so be mindful when ordering. This time i went to order i called the store ahead of time to ask if their Beijing beef was fresh and i got the run around. I asked her if she could please check to see if it was fresh. She kept saying other things as if she didnt understand what i was asking saying that when we get there to just ask to make it fresh but i wasnt coming to get it and i told her that. I normally dont order the Beijing beef because it is the most inconsistently cooked item on their menu but i had an itch for it. I wish i didnt, it was so over done, there was no beef left to chew, it was super dry and inedible. Absolutely disgusting honestly. Couldnt even chew it. Thats what i get for not coming in to observe it myself but its also the restaurant employees and cooks fault for allowing this to be the case. Im not the only one who had to endure it either. They are inconsistent with their portions as well and their service is also very inconsistent. Why you have people working that never smile or treat us like fellow human beings is beyond me but their custmer service is horrific. Theres maybe like 2 people that work there that actually speak to you, smile and know how to treat a customer. Ive been a manager of multiple fast food chains and retail stores. You should never have people in a customer service position that has no customer service experience because they are a representation of your brand and storefront. It makes people not want to come back to your establishment. Please do better

Jane Stone

Was pleasanty surprised,I'd give it 3 1/2 stars if I could. The food was decent for fast food. Some of the dishes didn't look as fresh as they could have, but there were plenty that looked good.

Seems like the Hispanic Woman that was putting the food in the to go container has a racial Bias for white people I ordered Chow Mein like the hispanic man ahead of me he got 2 big tongs full of it I only got 1 tong full of it felt like she did it on purpose as you can see in photo. Seems like no real way to figure out how much you should be getting.

Jcrm

Seems like the Hispanic Woman that was putting the food in the to go container has a racial Bias for white people I ordered Chow Mein like the hispanic man ahead of me he got 2 big tongs full of it I only got 1 tong full of it felt like she did it on purpose as you can see in photo. Seems like no real way to figure out how much you should be getting.

TERROR GONZALVEZ

Kinda check the pictures it wasn’t full of people and the food wasn’t good😷just check pictures and judge by yourself 😈

Be very careful when eating orange chicken , Or any meat meat for that matter , We recently got food from this location , And they happen to be a lot of bones In the chicken , Big and small . Kinda hard to tell too, since it’s been deep-fried and then sauced . Just be mindful when ordering here .

Ordered food from the app and when I got it, it had the wrong items. Also there were like 4 pieces a seasoned chicken only. Payed more for less.

I waited for 4 whole trips to really give it a fair shot and all 4 times I've been given easily the worst food Ive ever been served by any PE I've been to in the country. The food is ALWAYS soft and mushy and nearly room temp... Officially done here... The mall one sucks too but the food was at least a lil warmer.

I usually don’t do this but this time I had enough, Every time the I order something online always gets messed up either is missing or they give me the wrong item, I ordered walnut shrimp and got chicken,

I'm not typically one to complain but Umm, I should have looked at the bowl before I took off because I hit the bottom of the bowl in one fork full. The food didn't even touch the lid. 🙃🙃🙃 Unacceptable, will not be returning.

Avoid this location period a total failure horrible customer service. They are to busy filling every online order, they completely ignored the line of actual customers inside the store till the line was out the door. Then when it was finally my turn they where out of half the main dishes they tell me I'll have to wait 10 minutes. Are u kidding me they wanted me to wait 10 minutes but they filled all the online orders and they where sitting out getting cold. So I left because i wasn't gonna put up with shity customer service and as I left 2 other people walked out too. Then I called and talked to the assistant manager Asika was what he claimed his name was, he straight up lied to me. He tells me that they only have 1 person filling online orders but when I was there it was clear as day that 2 people where filling online orders and completely ignored the line so he lied about that. Then he tells me he just got there so if he just got there he doesn't have a clue what was going on when he wasn't there, apparently he lies to the customer's because he thinks they won't know or won't say anything but I will. Then he tells me he has to remind them to cook more food. So ur telling me the server who knows the dish is almost gone isn't asking for more that's part of there job. If they don't ask for more food then they dont have to work and server people. This place completely sucks has horrible staff and management that lies to try to cover his butt just totally pathetic. The pics are old because I didn't get food because they sucked so badly. I bet the management ignores my review the way they ignore there customer's inside the store. I talked to Omar today he actually seemed to care about customer service. I hope Asika gets what he deserves because it turns out Asika blocked everyone from calling into this location the call would eventually just disconnect. I showed Omar what was going on with the phone and he wasn't happy I hope he writes up Asika. Asika thought if he blocked the calls I wouldn't complain to his manager instead I just went in and talked to his manager that was a big mistake on Asika's part. The only reason I might try them again is Omar he listened cared and did his job by the time I got home the calls to this location where going through again. Omar seems like a keeper Went back in today they had all the food options but most where from yesterday. The orange chicken and Beijing beef was dried out hard as rocks, the sauce tasted cooked on old from yesterday's leftovers. The chow mein was dried out and cold also from yesterday. The only fresh thing was the teriyaki chicken. I barely finished a third of my food. All of this when Omar was there, this place is a total failure completely avoid unless u like terrible food and possibly food poisoning.

+1

So, stay away from this installation. For some reason they love to load your food with "dynamite hot peppers 🌶". Don't get me wrong, I love spicy food but not if I didn't ask for it. The amount of hotness is intolerable and makes the food un edible. They were nice on the phone when I called though.

This place is going from good to bad every day 😔 I feel very disappointed they have lost another costumer every day. They give less and less food like it was free. Would not recommend anymore to anyone hoping to get some Chinese food.

Steve Crick

Avoid this location period a total failure horrible customer service. They are to busy filling every online order, they completely ignored the line of actual customers inside the store till the line was out the door. Then when it was finally my turn they where out of half the main dishes they tell me I'll have to wait 10 minutes. Are u kidding me they wanted me to wait 10 minutes but they filled all the online orders and they where sitting out getting cold. So I left because i wasn't gonna put up with shity customer service and as I left 2 other people walked out too. Then I called and talked to the assistant manager Asika was what he claimed his name was, he straight up lied to me. He tells me that they only have 1 person filling online orders but when I was there it was clear as day that 2 people where filling online orders and completely ignored the line so he lied about that. Then he tells me he just got there so if he just got there he doesn't have a clue what was going on when he wasn't there, apparently he lies to the customer's because he thinks they won't know or won't say anything but I will. Then he tells me he has to remind them to cook more food. So ur telling me the server who knows the dish is almost gone isn't asking for more that's part of there job. If they don't ask for more food then they dont have to work and server people. This place completely sucks has horrible staff and management that lies to try to cover his butt just totally pathetic. The pics are old because I didn't get food because they sucked so badly. I bet the management ignores my review the way they ignore there customer's inside the store. I talked to Omar today he actually seemed to care about customer service. I hope Asika gets what he deserves because it turns out Asika blocked everyone from calling into this location the call would eventually just disconnect. I showed Omar what was going on with the phone and he wasn't happy I hope he writes up Asika. Asika thought if he blocked the calls I wouldn't complain to his manager instead I just went in and talked to his manager that was a big mistake on Asika's part. The only reason I might try them again is Omar he listened cared and did his job by the time I got home the calls to this location where going through again. Omar seems like a keeper Went back in today they had all the food options but most where from yesterday. The orange chicken and Beijing beef was dried out hard as rocks, the sauce tasted cooked on old from yesterday's leftovers. The chow mein was dried out and cold also from yesterday. The only fresh thing was the teriyaki chicken. I barely finished a third of my food. All of this when Omar was there, this place is a total failure completely avoid unless u like terrible food and possibly food poisoning.

Doc brown

I waited for 4 whole trips to really give it a fair shot and all 4 times I've been given easily the worst food Ive ever been served by any PE I've been to in the country. The food is ALWAYS soft and mushy and nearly room temp... Officially done here... The mall one sucks too but the food was at least a lil warmer.

A

I usually don’t do this but this time I had enough, Every time the I order something online always gets messed up either is missing or they give me the wrong item, I ordered walnut shrimp and got chicken,

Gen Medina (Gen)

I'm not typically one to complain but Umm, I should have looked at the bowl before I took off because I hit the bottom of the bowl in one fork full. The food didn't even touch the lid. 🙃🙃🙃 Unacceptable, will not be returning.

lorenzo lopez

This place is going from good to bad every day 😔 I feel very disappointed they have lost another costumer every day. They give less and less food like it was free. Would not recommend anymore to anyone hoping to get some Chinese food.

Ruben Colon

So, stay away from this installation. For some reason they love to load your food with "dynamite hot peppers 🌶". Don't get me wrong, I love spicy food but not if I didn't ask for it. The amount of hotness is intolerable and makes the food un edible. They were nice on the phone when I called though.

Guillermo Guido

Ordered food from the app and when I got it, it had the wrong items. Also there were like 4 pieces a seasoned chicken only. Payed more for less.

Maddie B

Be very careful when eating orange chicken , Or any meat meat for that matter , We recently got food from this location , And they happen to be a lot of bones In the chicken , Big and small . Kinda hard to tell too, since it’s been deep-fried and then sauced . Just be mindful when ordering here .