I love Moe's. The service was amazing, the food is always fresh... I was struggling there due to some night before issues... The guy identied that as the issue, laughed, and helped me with my amazing burrito. The queso is magical, and the chips have the proper seasoning. Is it "authentic Mexican?". No. But it's damn good, and makes Chipotle look like the garage it is.

We had the burrito bowls and they were really good. I have a wheat allergy and it was nice to be about to go to a mexican style fast food place and able to order almost anything. The food looks like food and not overly processed. The staff was very friendly. Looking forward to going back.

The staff was incredibly helpful with maneuvering the menu with dietary restrictions. The food was good and there were a ton of options. There are dozens of fountain drinks and a variety of sauces that you can add. We will definitely be returning soon.

The whole staff was on point but Bonnie and Max were exceptional! Second experience within a month with excellent service, fresh and delicious food. We walked out with very full bags of food. Everyone was very happy with the yummy take home meals. Thank you for the incredible service and yummy food!

all of the staff working sunday nights are so funny and charming i had a great time

I’m a new Moe’s customer but have been loving the food and experiences thus far. I stopped by with my kid one day and not only was the food amazing the entire staff was so friendly, warm and welcoming. Management does a great job of being present and accessible on the floor to assist you with any and everything. I would absolutely recommend this place to everyone. Welcome to Moe’s!

Very good ppl working there, always welcomes u And I feel it’s good food also

Food was great and the service was just as good! I only visit that area twice a month but I'm sure I'll go back again.

Mike Conaway

Let me tell you about my experience! We went into Moe's around 6:30 PM and the restuarant had about ten people in line. It was my turn to order and I ordered two taco meal kits. The staff told me it was going to be about ten minutes. During that time about another 25 customers walked in and my order took about 25 minutes. Most people would be upset; however, the team "Phi and Friends" were extremely charismatic and upbeat! They made sure every customer was having a great day! Happy New Years to that team!

Katelyn Eburg

We came in on New Years Day with 20 people to eat ! The service was amazing, the staff did a great job getting our whole family though the line!

Paul Grube

excellent service this evening. We brought a group of 18, food was quality and service was quick. Definitely recommend!

keem keem

Went and grabbed my food with no issues. Yeah, there was a bit of a wait, but that’s what happens when a place is understaffed. It’s not the workers’ fault, and they shouldn’t be expected to handle multiple customers each and cook at the same time. The Black guy was chill, and the cute short Black girl was helpful. They were both lighthearted.

RF Strait

I ordered from UBER eats. $33 for dinner alone. The food was great. The delivery girl was on time and friendly. 6/15 I just got another order. Great food. Hot and fresh. The UBER EATS driver was good looking too. Update: I placed another order from Moe's. UBER EATS. The delivery driver was great but the food was bad. Look at the potions I received. They weren't worth what I paid. It was a disappointment. Not sure if I'll order from Moe's again. Big let down.

Jordan Pero

Great food. Not a 5 because as most places like this the server gets Parkinsons as they scoop your meat and what looks like a good scoop gets shaken down to not a alot of meat. One of those places where you think should I get double meat? But good atmosphere and good food. Staff is always a trip to look at these days too.

Excellent Made To Order food! Alway a highlight on my trips to the Triple Cities.

Always good food here. Friendly staff, usually. 4 stars because more than once I have gone in there and smelled dirty mop. Have had to clean tables off before sitting as well. If they kept the place cleaner it would be 5 stars.

Great chain place for Mexican food. The portions are huge and everything comes with a side of tortilla chips. They also have a free salsa bar and the staff is very friendly. UNCLE GERRY'S TIP: Skip fast food and eat here.

Great nachos... And great burritos. very good selection of toppings for both... Including both fresh vegetables, three or four different kind of meats, beans, rice, and much much more... Including bacon! Many different options for burritos, and they will fill you up! 1 burrito probably weighs a good two-and-a-half to three lb... And you also get a big bag of tortilla chips and salsa. A good alternative to Chipotle if you don't feel like getting sick.

Second time at this Moe's with the family. Consistently great experience/quality. In comparison to other Moe's restaurants in other parts of the country, this one is noticeably better. Didn't feel rushed in ordering, even with a large group.

It's been a while since I have been. They remodeled, changed up the seating on the middle. More space now, feels more like a restaurant than fast food. And the food is just as good as it use to be. Maybe even better.

There really is no true atmosphere. It's an outside caterer that grills most things. So much of it was overcooked, but better than undercooked. I'd shy away from the chicken - stringy and dry. Burgers were decent. There is no service, per se; instead, they transfer from the grill directly to your bun. This is partially why food is overcooked. It sits on the grill until someone claims it. It's a light experience with wooden picnic tables and some games in the back. If you have a large summer event where food is not the focus, it would be perfect.

Nothing fancy, however, the food is quite tasty. Don't expect authentic Mexican food here. They are a Southwest grill and things straight a little different here. Your meal is prepared tight in front of you while you pick the toppings/fillings of your choice. Portions are generous and prices are reasonable. Overall, a pleasant experience.

Freindly staff, very efficient, food had great flavor, love the salsa options, clean customer space and restrooms. Only criticism is that the customer service is a little too rushed, as if they are combating a long line even when there isn't one. Also, the chips were not salted and were a little too thin and breaking into crumbs.

Casey Ransom

Nice place for a healthier take out option. Can get quite busy though so give yourself some extra time.

David Gow

I got the burrito with Xtra Steak and it was very good. My wife got the chicken stack with side of nacho cheese. She liked the chicken stack and lives the nacho cheese. They have a salsa bar and my favorites are El Guapo and Kaiser. The soda machine has a large variety of carbonated noncarbornated drinks.

+14

Craig Kopra

It was pretty busy the time I dropped by (6pm) and the place was hopping. The staff was friendly and breaking their backs trying to keep the line moving. I got to the cashier and paid, then waited longer than normal for my food; which got mixed up with another order. It was corrected. Good food, great salsas.

Restaurant was really dirty. The majority of the drink flavors were "unavailable." The mens bathroom had no soap and the floor was extremely sticky. The food itself was good though...

The place was empty and yet service was super slow. Only one worker making dishes and was doing online orders while we stood and waited with a line forming behind us. Food was good though.

The food is alright, I know I’m not getting a five star meal when I walk through the doors but it’s not bargain basement burritos either. However I’ve noticed online ordering is something that just doesn’t seem to work so well in Vestal. Twice I’ve seen bad practice of online orders being neglected. Once as a customer in line who had to wait as the pile of tickets was worked through while I was in front of the guy then when I ordered an online order I too had to wait again. The guy had my ticket but was bumping through the line ignoring the online orders. (I think it was the same guy too). I am honestly not surprised that I had to wait since I saw what happened with the other pile of orders. I find I gravitate to the Chipotle a little more because of this. If I place an order it’s ready when I get there. The other annoying part to the experience was that the cashier ignored me and rang out three other orders before acknowledging me and seeing where my ticket was (which I watched get moved after the guy starting the line took another customers order first). I feel a three star is generous for the service I’ve received the past two times but over all the Burrito was fine and so were my chips and Queso, so I’ll meet in the middle.

Like many of the other reviews you're seeing here, the food is great, but the service is atrocious. When ordering curbside pickup, you have to call them to tell them you're here. I called to non-stop ringing and no answer. I assume they're just busy, wait 5 minutes and call a 2nd time to no answer. I just go inside and see a line of 3 people, but only one person taking/making the orders and the rest of the employees having conversation and holding their cell phones.

Menu is a bit basic and not detailed for the first time going it's a little underwhelming which made me confused. Place was kept clean and the greeter was quite vocal in welcoming us to Moe's. Food was good, nothing super impressive for a franchise. Chips and salsa left something to be desired.

Menu changes have been unfortunate. Too much salt in rice bowls. Excessive packaging for dine in. No sugar free drink options except diet.

The reason I’m giving only A 3 star is because the people serving should be wearing a hair net or have their hair tied up well. While there some people left the person making the burrito had hair hanging in his face and he removing his hair with his gloved hands. Also they need to change their gloves more often, you can’t touch everything using the same gloves Both things are OHSA violations

The food was good, always is. but the service on my last visit was insanely slow. They should really make sure they have the staff to support the uptick in business on Moe Monday. I ordered online and still ended up waiting a half hour in the store.

This place needs to clean their tables... I never come here, but friends wanted to stop and eat. Okay fine. We go in and I just got a drink. But every purchase comes with free chips and salsa. Well the guy never offered me any. Thankfully a friend went up and also only got a drink and asked about the chips and salsa. So did I. He gave them to us nicely. But he should have offered them at checkout. The salsa was almost empty, and the didn't have a mild red salsa. Only green which I was not a fan of that flavor. We had a very difficult time trying to get a clean table. There had to be 4-5 people working with the food. No reason they couldn't come out to sweep floors and wipe down tables. It was atrocious.

Prices are going up and quality is going down. Very sad. Moe's used to be one of the best places to stop by and get some take out for dinner, but lately there's no more “Welcome to Moe's”. Employees are talking to each other while taking your order. Edible shells are always burnt, Chips are as well and they are extremely over salted. This used to be the place I'd tell everyone to go to. Not anymore unfortunately unless something major changes.

Food is always great. Staff in above average. You lose a point because the ac is so cold it blast chills your food. Cold burritos and chips within 5 minutes of seating. Eat outside if possible. In case you think it is an old man crying about ac my daughter thinks same thing.

The restaurant was freezing! We had to eat wearing our coats. They, once again did not have mushrooms, excuse is always, the truck didn't come in.....you pay enough, everything should be available. 1 time is ok, but 2nd not ok.....might have still given 4 stars but the no heat really sealed the rating!!!

This place used to be awesome, ever since Covid, it's been awful. I get the whole 6ft thing, but every time we've come in the last 6 months or so, it's been a bummer. The drink machines always down, no salsa to offer, no place to eat in the dining room and the employees are sort of rude about anything if you ask. So disapointed, Moe's has always been my go to place. The one in Cortland was just fine for us though, so it has to be an issue for this location. Hope it improves before they lose anymore business.

Mark J. Radzikowski

When I use to visit this location, it was clean, staff were friendly and place was packed. Now due to changing of society, majority of patrons order online, but their dine-in experience is now suffering. The TVs are never on (last 3 visit), the booths and tables were dirty, the Coke dispenser was sticky and trash was full . The food was good even though it appears the menu is shrinking.

+1

Overcooked chips, burnt chicken, dirty tables etc. Whoever owns this chain needs to stop in and take a look around. The manager and staff at the Upper Front Street location need to train the employees at this store. The first time I went here 10 years ago it was bad. It has gotten worse. Maybe they were just having a bad day. Again.

Asked for white rice, got the regular brown rice they use. Didn't care to tell me if they were out or not. Tried to ask 3 times and was ignored, 2nd worker didn't really ask me what all I wanted or offer anything. Basically the workers just catered my husband and his order. If you order online (which didn't work for me) you can have a cookie as a side or a bigger drink. Can't do that ordering inside, just get some queso and if you ask for a cookie, you get ignored. Won't be going there again!! Really piss pour customer service.

The food here is hit or miss. The last time my wife and I ate here the servers were on their phones most of the time. The food was visually and physically not very good. The salsa station was a mess and the salsa looked dried out. Save your money or go to the Moe’s on upper front street in Binghamton ny if you have the time!

In the past, this location has been pretty good, but our most recent visit was not. My wife ordered online and was given a time when her order would be ready. She waited for curbside pick-up and ended up having to go in because they couldn’t locate her order. They said something about the order didn’t print, so she waited again for them to prepare the order. When she tried to pick it up, they gave her difficulty because they said there was no name on the order, although her name is on the order printout they gave her. All that would have been annoying, but not that big of a deal if the food was good. But it was not. Most of the chicken in the burritos was dry, burned and chewy. They also barely put any cheese on them, and what little they did was just in one very end. Same for the sour cream. One small dollop in the same end. Only got either of those in the last couple bites. The burritos were just very dry tasting and easily the worst I have ever had from there. And the chips were terrible too. They only gave her a small portion of mostly the broken little leftover chips for two burritos, and those had been heavily over-fried. They were very dark, oily and did not taste good at all. Ended up throwing those away. She didn’t get her red salsa that she ordered either, but I guess that didn’t end up being a big deal since the chips weren’t any good anyway. I understand that they were a little busy, but the quality just did not live anywhere near up to what I normally expect from Moe’s. I usually go to the Front St. location and have never been disappointed there. Hopefully this was just a bad night for this location and any potential future visits will be better. If so, I will definitely make sure to update me review.

I went to Moe's for the first time and I have to say I was not pleased. That place it dirty beyond belief.The guy at the register was a little on the rude side as well. The food tasted ok but the whole restaurant was dirty. The tables, drink stations, garbage area and floor. It could be a nice place if they had better management that took pride in the place. The owner should as well. Will not go back unless they do a better job of keeping the place clean. Your dealing with food people. Get with the program! Ugh!!

First time trying the food here. Ordered through Uber eats. Please pack the To-Go orders better than what y'all are doing! My food was just shoved in a bag and my bowl of food was sliding out when I took it out the bag. Never will spend money here again. Food is nasty and expensive!

I just came in tonight (3/6 at approx 7:45 pm). I ordered a simple burrito and drink to go. I waited 20 minutes in line. Not happy about the wait. Some staff were working hard, others just standing around. Where was management? My burrito sat completed in the "assembly line" so I asked politely if I could jump ahead to the cashier (who was doing nothing) and I was told NO that I had to wait. Not a good experience! Owners & management need to know that there is a problem with "wait time" and "customer service" and address it immediately.

Food was okay, it’s the staff I’m worried about. There is a female day shift manager that’s pretty rude to her staff. 8/15 6:30 My family and I passed by to drop my niece off to college, on the way back we decided to get Moe’s for all 5 of us. When we ordered our food we asked for a box due to our driving situation. One of the gentleman went looking for one. Presented a box from the back. I saw the catering boxes and asked if we could use one of those instead. He was nice and said okay. Afterwards his manager started to verbally discipline him in front of us. I thanked him again for his help and tried to explain on his behalf, which he just brushed off and said it was okay. I honestly felt bad for him. She was very rude. And I just don’t know how sad employees can make delicious food. Hopefully someone sees this message and addresses that lady. You should treat your employees like that.

Put in online order at 720. Was supposed to be ready by 740. Got it at 8. I understand sometimes things get backed up, but I watched 15-20 people show up after me, get in line, and get their food before they even started mine. If you want to come here, don't order online, there is absolutely no point in doing so. I could have gone to a sit down restaurant and gotten my food faster.

Cody Garner

Use to be the best moes in the area. Not so much anymore. 1st customers of the day, burrito was small, majority of drinks unavailable, bathroom stunk like cigarettes and had dried chewing tobacco all over the sink, tables still dirty, and staff not very friendly.

If I could ZERO stars I absolute would - management is rude and careless, staff fail to provide accuracy on orders (with atttidues) and food has become WAY overpriced. I frequently visited here and was a very loyal customer. They had some better options as they offered things for vegetarians but over time the quality has gone down along with the customer service. On MULTIPLY occasions and ON PURPOSE they have put MEAT into my orders - I have visited this location almost everyday for two or three years with occasional breaks. They KNOW that I am a vegetarian as they would just provide me my order almost by heart when coming in. Since ordering through a delivery service I’ve had nothing but problems with MOES and BINGBITE - at this point I wouldn’t even give them a zero they are on the picometer for sure! DO NOT VISIT OR FREQUENT THIS LOCATION

Went in to get dinner, the hours on their door says 11-9 EVERY SINGLE DAY. Walked in the door at 8:32 and they had already taken the food in the back and said they were closed. Not happy! Maybe update your hours on the building or honor what it says!

Rachet employees work here only. They are so rude. When I come I used to get greeted with welcome to Moe's, yesterday when I came in, the employee said "what u want". She waited to finish her text first before asking me. I started to tell her my order and she walked away. She came and asked again "what u want". As I was telling her my order she kept interrupting me asking "what else". A lot of attitude, we will be going to Chipotle from here on out.

I ordered through doordash and the employees at Moe's failed to give me any type of utensils napkins or the salsa that I paid for. Mind u my order was more than 30$. Then I called to let them know and I get stuck talking to a rude manager named Diana smh..... Never again

I enjoyed the food. Couldn't hear or understand the staff with the glass between them & myself. The restaurant was very dirty, tables & chairs not cleaned, floors very dirty. I probably will not go back due to the uncleanliness of the restaurant!

The cleanliness and quality of food here has been awful for the last year or so. It seems like there has been a change in management, as I used to love going to Moe's and always had great experiences prior.

I catered from Moe's for Super Bowl Sunday and the woman who took my order was very friendly and easy to work work with. I ordered for pick up, so they gave me the option to pay at the restaurant instead of online, so I did that. When i went to pick up the order, the manager was the one who took care of me. She took my credit card to the back of the store instead of ringing me at the cash register, which I didn't think anything about because I figured it was easier. Until 2 days later, I find that my card has been compromised and two Netflix accounts were opened with my credit card! So BEWARE of the Moe's at Vestal!!! NOT a good experience after all!

Y’all took 12 dollars on my card. Yesterday we went in. The price was 39. And come change I check my finances account today AFTER ONLY GIVING A DOLLAR TIP I was charged $11 dollars. I need my money back. Y’all need to put a message machine on. It ain’t bad food but taking my money isn’t okay. It’s already so expensive so for you guys to charge me another $11 dollars is ridiculous.

Horribly rude employees. Have only been twice and both were bad experiences. Went on a monday and there was almost no one there. After they gave away our food to the wrong people, they wouldnt make us another burrito. Granted it hadn't been eaten by the people they gave it to, but from my years of food service experience it's standard practice to remake food that has been sent out regardless of the situation. Save yourself the trouble and go to the moes on front st, that place is awesome and ive always had great service there.

Overpriced bird food. Little chicks don’t understand how much food men need to eat. Spent 25-30 bucks got chips I have no use for (fed the birds - because that what chips are for - it’s not food) and two ‘home wrecker ’ burritos (that little appetizer in the pic is their BIG burrito - try not to laugh - they must be 500 calories at MOST) and ate them both myself and I’m 165 lbs. You get barely any meat and a whole bunch of rice and bs and it’s still not filling. Don’t waste your money this was a huge letdown

Ok food. Terrible service! This was me and my fiance's first time at a moes and I walked up to the line and asked what exactly we could get or what toppings I had. The man behind the counter just stared at me like I was an alien and walked off! Then a girl comes over to make our burritos and is acting like we are just inconveniencing everyone and did not feel welcomed at all. On top of that they didnt even let us know our order came with chips so when we got home with our order I just had a bunch of chips but nothing to go with them. If I didnt live so far away I wouldve just brought the order back and asked for my money because the rudeness alone makes me never want to eat at a moes again! I will stick to my chipotle thanks.

Curbside order was supposed to be ready just after 6. At 6:10 when my fiancee and I got there, we called and told them we were outside. 15 minutes later, nothing, so we called back. 8 times we called with no response, meaning my fiancee had to go inside. Don't advertise curbside pickup if you can't handle actually doing it. I'm very disappointed. I don't care how busy the store is; it should not be because if they were concerned with that, they should be limiting the number of people inside.

I've here many times. Today has been the worst service ever. Rude nasty staff. Yelling at me,were mad because they weren't listening. Didn't ask if I wanted a drink or even to eat in. If you want good service this is not the place. Change your staff!

One of the worst Moe’s Ive ever eaten. Nothing special about this menu so screwing it up should say a lot about the kitchen staff. The chips were not fresh and the quantity given for the order is pathetic. Horribly run establishment.

Terrible customer service, got in line there was 2 people in front of me they took forever to make 2 burritos for them then when it was my turn they completely ignore me and start making not one but two online orders there was only one person making burritos and one girl just walking around cleaning the line spraying chemicals right by all the open food which I’m 100 percent sure got on the food she also poured tap water on the chicken and all the quality of food did not look good and it was early during the day over all it was all just a gross experience very upsetting to pay $15-$16 for a a signal burrito and this is what you get terrible terrible experience over all

I ordered two meals from Moe's Southwest Grill menu online through DoorDash. One meal was the nacho's and the other one was the Homewrecker. I was very disappointed - it did not taste good at all. THE RICE WAS BARELY COOKED. It looks like they were impatient and used the rice before it was fully cooked. I almost chipped a tooth. I will never order from them again!!!

The staff was very rude; one girl who had red/pink greasy hair in particular, she acted bothered to be making our food. Huffing and puffing everytime I wanted another veggie added in They never said welcome to Moe’s. This place has gone down hill. It’s such a shame. Young people working there with the worst attitudes. The store was a mess. I’ll never be returning. Get nicer employees!

This is by far the worst trip yet. Not only did it cost an arm and a leg, the service was bad. The manager and staff training a new girl was rude to her. She is just learning, why are you being rude and laughing at her? The dining room was absolutely DISGUSTING, food all over the floor. I got a quesadilla and ate half and by the time I got home I was sick, thinking nothing of it I ate the other half for lunch the next day and low and behold I'm sick again. *** FORGOT TO MENTION THE GENERAL.MAMAGER WAS RIGHT THERE AS WELL*** Used to be a decent place.

Horrible. Tables were not cleaned and they weren’t busy. Garbage pail overflowing. There was 3 tables with customers. 3 employees behind counter. Prices ridiculous. Took my granddaughter there and it cost $18.33 for just her. I didn’t eat or drink anything.

Absolutely horrible. Never get greeted here, the food needs to have a timer set for each pan/dish. The chicken was old/burnt, rice was hard/ or not even cooked?, and the chips where still soggy. I’m so disappointed and the price! Holy wow. Never again. Also I WANTED TO dine in, didn’t get asked but they assumed it was to go. The workers were rude and the food was really really gross.

I found a black hair in my burrito (im blonde). The service was also just terrible. I asked where to go for the mobile order and they pointed to the front of the line and I noticed a bag sitting there. I asked if their were any mobile orders and told the girl the order name she them proceeded to tell me " it's being made". So I wait for about 25 minutes trying not to be rude. The bag that was sitting there was my food. Maybe a high-school education should be necessary for handling food because these people man 🤦🏼‍♀️

Don't bother ordering online. The "busy" staff are on their phones and can't be bothered to make the food on time when you order online. They served about 15 other people before getting to me and asking what I wanted. They took FOREVER making the order that I ordered online about a half hour ahead. That should be AMPLE time to make my food. The point of online order is to be quick. Made my first experience eating Moe's awful. Horrible service. Would vote 0 stars.

I was at the moes location on vestal parkway on Friday May 17th. The first panini press grill machine’s surface where they make all of the burritos is peeling off and going into everyone’s food. This is cancer causing and shouldn’t be used at all. This is a serious hazard to our community’s health. I addressed this to a worker that didn’t seem to care or make note of so I am on here leaving a review hoping that management will see this and replace this machine to protect the wellbeing of its customers. Thank you - Ben

They’re incapable of getting a clearly labeled and printed order correct. They prepare the order completely wrong and still attach the correctly labeled item label onto it. This doesn’t happen to just one item in the order, every single item they manage to completely and utterly screw up. Their is simply no excuse for this level of incompetence but to blame management and ownership. It’s such an ongoing recurring theme of this restaurant I won’t return. I won’t give them anymore of my money. Lesson learned, employees of this establishment are simply too incompetent to trust to even make a burrito or salad, good luck to these people in a word like ours, i’m genuinely concerned about people that are as special needs as the employees of this store are.

Update: Stopped by there again today and the place was disgusting. Food all over the floor, trash cans overflowing, tables dirty, etc...If it is that dirty in public view it makes me wonder how the food prep area is. I will not be going back to this location again. Old review: Food is great; however, the place is starting to get a little run down. Tables/floor are typically dirty. Tables wobble a lot. Also, they typically run out of ice. I will still eat here because I do love the food.

stingy place. do not order delivery from here. Tacos cost me 14$ tiny portions with JUST MEAT neglected to anything else that was advertised on the photo. DO NOT ORDER FROM HERE

Ordered for the first time got steak had no flavor and half the size of chipotle for the same price would rather go to chipotle and get something with flavor

HORRIBLE! Decided to treat family last night 5/30 and that was a mistake, I haven”t been to Moe’s in a few months and didn’t”t want to deal with the SUNY crowd at chipotle . I should have left , used to be clean, friendly and food was tasty with good portion sizes. What ever happened during their “rebranding” was a really bad idea! The greeting from staff startled the poo out of me as it sounded like army recruits answering their sarge (not friendly at all) The 6pieces of weird cubed steak looked like dog food , the chicken looked weird , portions were sized for toddlers , salsa smelled really bad, drink machine was down 50% of choices , floors were sticky and every employee looked scared/sorry and made no eye contact. Once we got home , my kid wouldn’t finish her bowl after 4 bites because the rice was partially crunchy and steak was gross, boyfriend was spitting out steak pieces due to fat and gristle and my chicken bowl was edible but questionable ( I was starving so I ate it) . I also need to add nothing is grilled anymore which was what makes the meats , onions, peppers so tasty, the Combi ovens they are using is a bad call , I have used them before and can attest that they make meat taste weird , it has a “grill” option but honestly it’s an over priced steamer. Morning update - text on my phone from boyfriend at 3am let me know cramps and “quick evacuation” of Moe’s was occurring. My daughter left traces of an “emergency evacuation blow” in the bathroom in wee hours of morning , those 2 got the steak bowls, I think I was much luckier as I got the chicken bowl and only had a stomach ache. Needless to say we will never be going back as I have found this is happening in a lot of Moe’s now per other review sites, Nothing like $45 to get crap food and mild food poisoning !

The quality of this establishment has been going downhill for years. The menu changes are going in the wrong direction as the prices are rising. At least the bagged processed queso stays consistent. If I could give 0 stars I would, as I just had to throw out my $17 burrito bowl because the rice is a weird mix of overcooked balls of sticky rice with sprinkles of uncooked rice. 0/10 will never return, and iv been coming to Moe's for 10 years.

First I'd like to say, I have no issues with the food quality whatsoever. What I do have an issue with, is paying for a burrito bowl, with double portions of meat, cheese and rice and getting the absolute minimal amount of food they could get away with giving me. I didn't even receive a normal portion of food. Either the containers are 4 times bigger than they need to be, or I'm getting significantly less than what I paid for.

Was very disappointed on my last visit to Moe's. They were out of most everything, the service was miserable and slow. The cost of the dinner was high and the quantities were extremely low. Not a good value anymore. Prices went up and value went down.

Barb Monell

We went to Moe’s on the Vestal parkway we arrived at 8:50. Someone was walking out with like 10 bags of food. We were walking in as he was leaving and a girl behind the counter told us they were closed. It says on your website and door that you close at 9 pm if your open for business you should be serving customers. I work in food service and we take customers up until we close no exceptions. If you close at 8:50 you should state other wise.. it’s terrible customer service!!

Kate Dulny

Place has completely gone down hill. What kind of Mexican place has no lettuce?? This one. Also don’t bother ordering online they won’t give you what you asked for

Koltyn Green

Just stood in line for almost 10 minutes while there was 1 person being helped and 1 other customer in the restaurant. 3 employees behind the counter, one of them helping a customer and the other two just trying to look busy. Never seen a crew so lazy, left before I could order.

Charlotte O'Connor

Ordered food via the Moe’s app at 11:40am. it is now 1:54pm and i am still waiting for my food. staff gave us free drinks to make up for it but we still lost most of our day to a Moe’s Southwest Grill.

Tom Harris

This isn’t the first time I’ve had issues with this location. Placed an order for two burritos.. guacamole .. both burritos were wrong, I mean like, not even close.. there was no guacamole, half the bag of chips were crumbs and they didn’t put any salsas in the bag. Glad I had some salsa at home. People.. it’s not that hard! The order is on the screen right in front of you! This isn’t an issue of making mistakes.. they simply don’t care. No fixing that. It’s astonishing to me how a place like this stays open. If I ever ran by businesses like this, I would have been out of business decades again. It’s a sad statement.. if I were them, I’d be embarrassed and ashamed .. they have neither.

S Radicchi

Had a $600 catering order, ordered 1 week ahead of time. They only had 1 warming tray. (Was told “st least you didn’t have to pay for it”) I saw them opening plastic microwaved bags of taco meat and dumping the meat into the trays. Beef was chewy and tasted like the lowest quality meat they make. Very salty and chewy. Order not ready on time. Staff did not offer to help carry order out. Sent email, no response! Look elsewhere is my advice.

Elizabeth Rowland

The Spanish rice was horrible! I’ve eaten at Moe’s for years and now it’s changed. It was so hot and spicy it ruined my meal.

Erica Blakeslee

Really disappointed in the "portion" I got. Background: My mom and myself both ordered the Adobe chicken bowl. I don't think we got a true portion of anything! Rice was maybe half a spoon, beans barely covered the edge of the spoon (not even 2 teaspoons) chicken seemed like it was a toddler portion of 1/4 cup! Pico was 1 tablespoon, cheese maybe 2 tablespoons, and the question, ya know how you pay 2 extra dollars for it?? We got 2 half filled and half poured spoonfuls, not 2 full spoonfuls but maybe 1/2 of a spoonful. But oh boy did we get lettuce, a full handful of it (due to the inexpensive cost of it) and also asked for the Chipotle ranch that was a fair portion. My bowl looked like I ate it and that is what was left over from not being able to finish it. I will provide a picture. Now, I understand that each person will load your bowl differently but for 12 dollars this was a huge rip off. We did get chips and salsa free as stated in their board but I hardly think it made up for the actual lack of food. Side note, salsa station was slightly messy and there were signage boards covering an entire booth. I had to wipe down our booth due to spilled food. Googled copycat recipes and will be making my own Bowls at home from now on. So disappointed.

Stewart Stransky

Only gave 1 star because I can’t submit with 0 stars. This is the most disgusting restaurant in Vestal NY. No one cleans anything, there’s food all over the floor, each booth…I’ve eaten at cleaner truck stops and carnivals. Staff got 3 out of 4 orders wrong and there’s 6 people behind the counter slopping goop onto burrito shells. Will someone please hire a manager for this place??! If there is a manager, the franchise owner needs to take a serious look at how this place is being run. Never again.