The food was kind of pricey but it was good.

For management here at this establishment, are you aware that Uber instructs drivers to utilize your parking lot as a waiting area for rides originating from Love Field Airport? Did Uber notify you that they direct drivers to wait in your parking lot? That’s why your customers can’t sometimes find parking space because many parking spaces are occupied by Uber drivers as directed by Uber

I loved the outside seating. And it being right by the Love Field airport is very convenient. You can enjoy your meal and watch the planes take off.

Yall all know Chick-fil-A has the BEST service. Well this location is no different. I love the customer service and it's always my pleasure

Always gets my order correct! 👍🏻 No inside seating - this location is drive thru and window ordering only. Recommend using their app for free rewards every now and then

What's not love about Chick-fil-a...always a great experience when I stop in.

+2

I went through the drive-through and anybody knows no matter where you’re from and there’s a Chick-fil-A there. They’re always very proactive getting your orders in and always correct orders. I just stopped here cause I was super hungry and I just needed a quick bite, but I’m so upset that they took away their mixed flavored teas and lemonades. That’s really what I went there for and they didn’t have it so I was kind of upset

This place is a great place to eat The workers are friendly smiling and fast. Every time we visit we joke about ridiculous names my husband gives for our order. Everyone up to management is bubbly as well as pleasant, I would definitely recommend going the atmosphere alone is reason enough to visit.

HUGE shoutout to the GM of this location for going all out for Christmas with the light show. I saw this during the and literally came back for the lights at night and got a milkshake lol this is so cool, fun, and festive. Chick-fil-A remains goated and this location is elite for this

The one thing I will say is that for as busy as this location is being across the street from an airport, their expeditious service is top tier even during peak hours.

Today I was having a really bad day and I wanted some food because it helps me relax and what not. I’m thankful for the employees service truly something about being asked If I’m okay when I’m having such a bad day honestly makes me happy and their jokes lifted my mood up too!! Friendly and sweet. Thank you to that one employee and such a great place!!

Great cfa experience. Happy employees and gave us a free milkshake that must have been a drive thru extra. 10/10 would come again Just note there is no inside seating, but there is a bathroom

Great spot for a quick bite on the way to or from the airport. The team here is amazing and the food is delicious, fresh and fast!

Chelsea J

Open 6am to midnight Monday thru Saturday! New double lane drive thru thru (NO DINE IN) Patio tables!

Katie Mayberry

Ordered online for pick up through the drive thru. They had orders ready and cars rolling out quickly, as one would expect for Chick-fil-A. The Cobb Salad was amazing and what I usually order from here. With the added nugs and usual toppings, this salad never disappoints. It’s usually 2 servings for me and it’s still good with refrigeration up to 24 hours later.

Mario Montoya

mannn where do I start? staff is amazing, met these 2 employees who were extremely polite and were having bright smiles the whole time when taking my order. Oscar had an amazing attitude and made sure I was taken care of the whole time!! Alonso handed me my order and even sparked a little conversation with me while I waited for my order! definitely will be returning to this location

The staff here is impressive, but I am disheartened to see employees working outside in 50-degree Fahrenheit weather without being permitted to wear beanies or heavy jackets. The wind was strong and the heaters were not working. Given the current health concerns, including pneumonia, I worry that employees may become ill due to insufficient attire, which appears to be a management decision to uphold the Chick-fil-A brand. We need to prioritize our employees' well-being.

This is a pretty standard chick-fil-a. The service is great as expected, and the food comes out fast and correct. There is usually a bit of a wait and the parking lot itself is hard to get into, but never had any issues outside of that.

Chick-fil-a always has good food. I was disappointed that this one had no inside dining. Drive through and walk up window were the only options. There wasn't even any out door dining. So basically no atmosphere at all accept vehicle exhaust and loud planes flying over.

In a rush with two grandchildren so we took the drive-thru we ordered a sandwich spicy, 3 shakes, and a 12 nuggets and large fries...there was 4 people trying to make the new shake, cars were backed up behind with there orders, I have a big truck, the fries were cold, the sandwich cold enough that the cheese wasn't even melted and the shakes weren't marked so we ended up mixing them up and because you couldn't tell the difference right away, we had them wrong...smh,,, no backlash for me..Lol its a typical fast food joint...not worth the cost.

Service and food were excellent, Jeff was so nice- however, this location is different from any other as there is no inside seating. You order outdoors and there’s only outdoor seating arrangements. Interesting concept, great if the weather is nice.

This place is great. I stop here for breakfast for my team every other saturday. They are fast, efficient, friendly, and food is fresh. However, they are very stingy with the Texas Pete sauce every single time. I order no less than 6 chicken burritos every time i go and every. single. time. I will have 5 or less Texas Pete sauces. Release the Pete!!

Frank Miller

They used a shoehorn to fit this place in the corner across from Love Field. The food and service was good as usual but you have no pass a driving test with tight turns and a narrow drive to use the drive through. Parking is very tight too with lots of traffic.

Jessica Wyatt

Chik fila is probably my favorite fast food restaurant, the food is always so good. The employees are usually friendly and I must say that they almost, always get my order right which is a plus. But at this particular one, I despise the drive through. They only have two lanes which that isn't so bad, it's the fact that it merges into one as you approach the pickup window after placing your order. It's nerve wrecking because not everybody know how to take turns driving around. They keep the second right lane closed which in my opinion, only delays everything. An accident/road rage could easily happen due to this arrangement.

Shari Felker

The order taker was everything I want from someone providing me with customer service. The peppermint shake is to die for! After a full day of traveling I was delighted to see the Chick-fil-A sign right outside the airport.

Roxzane

I've never seen a Chick Fila like this. It has no dine in, and it's just a drive thru or walk up. If you are going thru the drive thru, you can't and won't be able to park to walk up because the drive-thru cars will block you. The line went by quickly, and our food was good and hot. But the layout of it all is so weird.

Good food and timely service. Staff was very delightful for this early morning. No tables for dinning. Sitting on the curb to eat.

Slow service! Ordered using the app 20min ahead of time. It would have been faster to go through the drive through.

I'm from out of town, stopped by here twice in a couple of days, and both times they got the order wrong. I understand it's busy being right by the airport, but the real problem is the high-school kids playing around at the window and not taking the job seriously. I understand times have changed, and I just never saw at Chick-fil-A. No pics of food, just a plane flying oven the drive thru.

This location is an airport location. That being said, it just is less than the individual chains that are much better. This store doesn't accept the gift cards not the app to pay.

I asked for chicken strips 3 count but i got chicken nuggets…i just did not feel like going back

Door Dashed food from this place. We had just arrived to Texas and settled in to the hotel. Food came quickly but cold. Chick fil a did not give the dd driver the drink order and we did not receive a refund of the beverages. Super disappointed.

Kinda sad they don't have kids meals here. Also seemed short staffed and not everything is prepared fresh like at a normal Chick-fil-A, have items waiting under a heat lamp.line was out of the turnstiles and out into the concorse.

Debra Jackson

We came for lunch after an appointment at Childrens hospital and was surprised that there isn't a dine-in restaurant. Nothing indicated this in our search and was kind of bummed to have to eat in the car. Maybe call it an "express?" Or note no dine-in? The people waiting in the walk-up line also didn't realize no dining room and were as surprised as us. Knowing this is a drive- thru or walk- up only location, the layout of the parking lot and car line is terrible. It could have been better designed with that in mind. Cars blocking all of the parking makes it impossible to get in/out. Staff appeared very busy and short with customers. Not friendly, but it was the lunch rush and they were moving quickly with some big orders. Food was ok. Came out quickly and hot. Tasted good, fries filled only halfway. Prices are the same as any other chick fila but there are less amenities. I would have sat at an outdoor table but didn't see any of those either. Noticed bathrooms but did not use them. Not on par with what we expect from a chick fila.

+1

Ryan Nordgren

So it’s Chick-fil-A and you have a certain standard to meet. As far as the food goes, everything is as expected. As far as the customer service, very poor. Didn’t hear a single “my pleasure” during the visit. I understand it’s in an airport and subject to wide swings in busyness depending on arriving flights, but waiting more than 45 minutes for the opportunity to purchase food is too long. There was an open register and therefore an opportunity to staff for the rush. The menu is limited in this airport location, but standard popular menu items are available.

+2

Anar Gadirli

Folks, what do you expect from an airport Chick-fil-A??? The line was long, staff was friendly and courteous. It took longer than usual but I just lowered my expectations and it was fine.

I noticed my previous review was deleted so making sure it’s back. This is not a good service location. They did add the egg white grill after years of not having it. The food is good of course but the service here is the worst of any CFA restaurants. Not sure how they have a high rating, maybe deleted reviews???

This is the First time I’m dissatisfied with the service at a Chick Fil-A location. Ordered a kids meal and only after leaving we noticed that they didn’t include the toy. When I came back for it, I was only offered an ice cream substitute- which my kids didn’t want. No flexibility (cookies or something else) was offered, I received only apologies for an incomplete order that I paid for in full. Employees are not empowered to make customer friendly decisions.

This Chick Fila has no indoor seating or outside seating, stopped by on a rainy day for a mint shake and was told this Went next door to burger King to seat inside on a rainy day

This place has a limited menu and there are only outside places to eat. Not sure the purpose of it but they should brand it an "express" instead so people will know it's not a regular style restaurant.

The thing I don’t understand is why you will charge for a bigger salad bo to mix things up when other stores I go to don’t. That lack of consistency makes no sense. It makes it seem penny wise and dollar foolish. No other words for this other than totally ridiculous.

Since they changed the chicken, you can taste that it is different. Gross! The texture and flavor of the chicken is definitely different. I would have thought they had their own chicken farms by now. I used to go 3x a week, now maybe once every 2 months. Eat less chicken!

Feel like I wasted my time driving here. First, there is no indoor seating , so just eat in your car... second all I wanted was some soup as my throat hurts and was told that's the only thing they don't carry... I guess it's at least not as bad as those express versions with the cold burgers.

I like Chick-fil-A but I have had too many poor experiences to recommend this place. The food is the same as all others (if you get what you order) but the atmosphere and service is terrible. The music in the drive thru is so loud it is no wonder they never get my order right. But then it is too congested and such a clutter with cars and people it is miserable to try and get it corrected. I have paid for more food here to throw out (seriously-how hard is it to give me grilled not fried) that I can’t consciously go again.

Seemed to not listen to me while ordering. The runners seemed more invested in conversing with each other than taking care of customers. Missing food. Didn't care that they missed and rang up my order wrong having to pull around multiple times. No apologies very unsatisfied with whole experience!!!

Why order large fries when they’re only going to fill them half way. Come on Chick-fil-A I expect better than that

This is a cute little location (drive-through only). But the staff is very unknowledgeable! I ordered an "IceDream" cone. When they brought it to me, it was lopsided and dripping all over the edges. They handed it to me with one napkin, and when I took it from her hand, it was dripping all over my hands. She was a bit surprised when I asked for additional napkins. The young man who made it should practice a little more. When I got to my car, I took a few bites and noticed it was hollow inside! Chick-fil-A is known for its exceptional service and FRIENDLY team members, but this location falls short of these high standards. The young man who took my order corrected me when I ordered an ice Dream cone. He said, "You want ice cream," and I said, "Well, it's called an ice Dream cone." He said, "Okay, an ice cream cone," and I said, "Well, since you work here, you should really know that it's called ice Dream." (He laughed!) Then I showed him the menu, which refers to Ice Dream!

You can’t have bad Chick-Fil-A, right? BAM LADY BUG IN SALAD. I know this might happen very very rarely, but just wanted to bring this to light.

"One Deluxe sandwich, no tomato please." "Do you want the meal?" No thanks, just the sandwich." "Ok Deluxe, no tomato." "Yes" Doesn't look like "no tomato" to me. Not a typical CFA. A lot of staff just going through the motions here and you can't get around them because they don't allow the app at this location.

Ryan H

So annoyed that this is the 2nd time since they have reopened that I have made it all the way home with food to find out 0 of the 7 sauce packets requested and confirmed with cashier made it into our bags. Ruins the entire meal.

Cristian Pacheco

Got my food quickly. But when i checked the bag, didn’t have the condiments in the bag. I parked and went to the pick up window. Made eye contact with someone and just got ignored. Once someone finally came to the window, i mentioned they had forgotten the condiments and if I could please get them. Got a rude annoyed face gesture. And to top it off, i finally get to work and when i try my “sweet tea”, it was nothing but unsweet tea. Place looks good but service is lacking.

Arasja J

Someone in this place keeps the chicken I order to themselves and replace it with fries or 3 else that I haven’t ordered. This is the 4th time it happens and now the chicken on the Cobb salad is now missing. Please feed these children and make sure they don’t eat our food. Thanks :)

Tina Christian

Why in the world do you not at least have picnic tables. There is no dine in here. You're taking your loved ones to the airport. You wanna sit and have a quick meal together before they leave, will do it in your car I guess or go to any other place around here that has dine-in. So that's what we chose. They are expanding. But their expansion is just for a bigger drive-through only fast food restaurant. The girl said they used to have outdoor seating, BEFORE COVID. So bring it back!!!

They said they do not take military discounts or public servant discounts at this location...probably because it is across the street from the airport.

Don’t come here expecting to have a place to sit down and eat until 2025. It’s Texas summer and why bother opening a Chick-fil-A that doesn’t have a dine in area. This is very much like the one on Cockrell Hill, besides that one has outdoor seating which is slightly better than this one. Oh, you can’t use restroom until you make purchase as well.

Found plastic in my food, spoke with a manager named Jessica, wasn’t accommodating or understanding at all, basically brushed it off like if it was nothing. Location is run by a bunch of immature unprofessional teens. Good luck if you come here.

Drive through had forgotten my hash browns, then charged me for them when I came back to receive them again. Please do better. Please do better. This is theft.

Do not stop at this Chik-fil-A. They will mess up your order continuously and do nothing about it . Second time they don't give me my complete order, and after calling the store for a compensation they only apologized and said they could give me what I ordered if I drove being 20 min away. Horrible Customer Service.

No indoor dining. Would have been nice to know before I drove over here. Asked in the drive-thru if they would do fries extra crispy, and I was told yes. Pulled around to pick up my order, and the fries were pathetic (just barely cooked), which is exactly why I ordered them extra crispy. Pulled around and found a parking spot, and went up to the window. Was told that they don't do special orders. Rather than actually cook the fries the way they should have been cooked originally, they chose to give me a refund. Will definitely not be back to this Chick-fil-A!

I keep giving a chance, but I'm done. Gave them a 2nd and 3rd chance to redeem themselves but it's just a disappointment every single time here at this location. Also, the manager gets an attitude when you come back with the WRONG order.. Your name can be on the bag and yet still you end up with someone else's order.... manager gives you a corrected order with less chicken and mainly all lettuce in the salads that cost $10+. I only come to this location on my lunch break so I always order ahead ...but yet I wait upwards of 10 mins to receive my order. All to get back to work and find out that you have someone else's food.

Most people do not eat bacon or beef religiously I ordered my cob salad I had no idea I thought this place serves only chicken but no unfortunately I ate half of my salad I found on google it contains bacon bits I get disappointed.i will never ever come back to chick-Fil- A again.

Website says open at 5 am however they have put a sign that says 5:30am which is it 6am or 5:30 a waste of time update the site or stick with the time Wish I can give zero stars now after 5:30 am and they are still not open pitiful exactly 5:40 not opened

Rude employees who are short with words. Instead of saying "no," look for ways to offer solutions. There is a time to follow policy and a time to break the script. It was 10:31am and my wife who had just had our 1st baby kindly asked if they had any sort of breakfast left over. They straight up said they will not serve breakfast period after 10:30am. I can live with wrong orders (which have happened at this location), but talk with a smile or at least pretend like you're happy to be there. Worst customer service out of every Chick-fil-A I have ever been to in DFW. It wasn't just one person. It's multiple. And it's clear that there is a lack of leadership and work culture problem here. Signed, An Unraving Fan

Does Chick-fil-A not include sauce with nuggets anymore? Last 2 times I've ordered via app, the selected sauce has not been provided, nor has a team member asked what sauces to put in the bag. This is not acceptable.

I’ve had several customer experiences with Daniel he takes my order in the drive up never smiles it makes me feel like I’m bothering him. You can just tell he doesn’t wanna be bothered. As a customer this is not how I should feel. He acts as if I’m getting on his nerves even when he works the window. Everyone should be treated the same!

Placed an order online for faster process, yet took over 35 MINUTES. Young black lady in drive through said they didn’t get my order even AFTER confirming they did. My order WAS ready and she just laughed it off after not wasting my time. I thought it was called “fast food”, not “take your time” food.

Worst CFA by far! I live 3 min away from this location but just make the drive to nw highway. But today my brother brought me lunch and this is the SECOND time! I found hair in my food at this location!!

You guys need to do better!! The French fries look old paid for a large fry and it’s half filled up and no sauce in the bag!! What you Expect for someone to do eat $50 worth of dry food!!

Did not get my large drinks but charge me and wouldn't change them. Told me to just take my drinks. Gave me bbq after I asked 4x for honey roasted bbq sauce. Double charged me for a brownie but wouldn't refund me. Never coming to this chik FIL a again

Probably ones of the worst Chick fil A’s I’ve ever been to. Stopped here tonight after picking my husband up from the airport and ordered a market salad, with a large fry on the side and get all the way home to find that the “LARGE” fry is less than filled up and whoever fulfilled my order left out the dressing to the salad COMPLETELY. Now this wouldn’t be a major deal if I had salad dressing at home, but this time I did not. The KIDS that were working the delivery window almost gave us the wrong drink order when we pulled through and my husband had to correct them. So it’s so surprised they would botch the order all together. Next time I will make the effort to drive to a different chick fil a. This one sucks!

I order frosted dragonfruit lemonade and guy brought me something else. Explained I order several times already he then began laugh make comments in Spanish with guy running the register at the front I asked for refund because it wasn’t what I ordered and they made get out of vechile at drive thru to do refund. This place is worst location for chic fila worst customer service don’t go here.

Love that we paid for extra fries and asked for sauces. Nada.

Spare yourself the wait. Been waiting here for them to open for 5am but it’s 5:15 and still no sign of life. Not the first time this location has been horribly slow. What gives?! Terrible service and they simply don’t care.

Slowest chiclfila ever no way they need to have 2 lanes and can't manage

I was very disappointed with my order today. I ordered a spicy grilled Market Salad with a Dr.pepper. Instead received a grilled market salad went inside to correct the order and again received a spicy filet market salad, took a sip of the drink flat, At this point I just threw away the food. Not worth waiting in the cold. Also notice I wasn’t the only person whose orders was made wrong.

Bad location Won’t let you get lunch even if you’re willing to wait. So if you are the kind of individual who enjoys a nice chicken sandwhich and fries for breakfast avoid visiting this location at all cost! I think it’s extremely sad that only certain locations actually value and care about their customers !!! Thank you to this location for wasting my time and gas!!

Not only do they forget my deluxe sandwich they give me a medium amount of fries in my large fries box. The burger king beside them gives better portions compared to them

I just stopped at this location for a spicy chicken biscuit. After getting to my destination I saw how soaked my biscuit was on both sides but didn’t have an option to drive back there right away. I tried eating my sandwich only to take 2 bites and vomit from the amount of grease. I get its fried chicken but I’ve never had a biscuit that was so soaked in grease. I should’ve just took the loss of money and tossed it. I’m disappointed in this location. I normally go off Northwest but this was just convenient today. Next time I’ll drive the extra minutes and stick with the other location.

Avoid drive through, service sucks. I went last night on Thursday, October 26, 2023. I was in the second lane. They forgot my order. I only ordered a shake. They gave food to the four cars behind me and 6 cars in the first lane. I asked about my shake and the workers, all looked at each other confused. I think they gave my shake to another car. They made me park and serviced another five cars before I finally received my shake. This isn't the first time they messed up a single item order. A few weeks earlier. I only ordered a caramel crunch shake from there as well and I received a cookies and cream shake instead. YOU CANT EVEN ORDER THAT ON THE APP AT THAT LOCATION!? How in the hell did I get it?? I got a picture as proof. I went back and showed them the issue and a worker told me they would remake my shake. Well that news didn't reach anyone. Cause I had to explain the situation again at the pickup window.

Got some rubber pieces in the salad. Pretty shocked this could happen here. Anyway I will not return again. Pretty gross.

This place to start looking like a dumpster a lot of trash homeless hanging around with open the trash containers and eating trash while you order food. Not acceptable at all no hay día hoy de people working heart Don't Care.

This place is very unorganized they need training bad. I ask for fresh food plus the sandwich is wrong. The meat was only luke warm not hot. They say its the kitchen fault and they are very confusing to talk to too. After the second time trying to get my order correct it was still wrong I want let them make my order for the 3rd time seem like they were getting an attitude and I want let them make it the 3rd time I don't trust these people. They keep blaming the kitchen like I can correct the kitchen. I want be back. I just got my money back and left.

Three times I got a bad sandwich. First time the chicken had more breading than chicken, second time the sandwich was cold and the chicken was extremely thin, and the third time the buns were hard and not buttered. I really wished they would get their act together this location is the closest to my home but I rather travel further to the make sure I get a good sandwich.

This young girl was disrespectful and discriminative. There was 1 guy at the window and then she handed him an order. I walked up to let her know I was picking up an order, but didn’t get a chance to she just looked at me then walked away. I was the only one waiting besides a man she already helped. She ignored me the entire time. Another man walked up and she came to the window and asked him what’s his order. I looked at her like are you blatantly being smart?? I’ve been standing here the whole time waiting for her assistance. Then after she serviced him she asked me what was my order, I showed her the phone. As she was serving others, handing orders to them she came with my order but sat it down to the side of the outside counter as shown in the photo. She did not hand or call my order name as she did for everyone else, I had no idea that order was for me. I asked her “you couldn’t tell me this was my order?” And she starting laughing. Super racist or discriminative bc I have no idea why she was being rude towards me. I really wish I could’ve smacked her down.

I have never been to a Chick-fil-A with such bad service, they messed up my order and I had to spend all of my lunch time getting it fixed, I usually don’t write reviews but this is not the first time they mess up my order and they have forgotten to put sauce and utensils a couple times as well, won’t be going back there.

Ernesto Reyes

This is my second time coming and the ppl working seem annoyed that anyone’s there. The worst thing tho is my chicken sandwich was raw. I cut into it more for it to be even more raw. Almost had a convo with the chicken. Wanted a refund but would have to give them my info over the phone. Don’t feel comfortable doing that. Nor do I have time to go back. Overall they still got kinks to workout of their system.

KSCPERFECT

As others have stated there is nowhere to sit down, also as others have stated they will definitely mess up your order here. For $17 for a Chick-fil-A sandwich and a side salad my order should be correct. I slowly told the gentleman what sauce I needed and confirmed it three times with him, and he still forgot to put the sauce in the bag, my devices to spend a couple bucks and go somewhere else close by or go to a different location.

Love214life

The lady in the drive thru .no smile, no greeting. What you want and the food is just as bad. These were dry and tasted like old grease. The worse one I ever been too. The lady that handed me the food act like she was forced to say have a good day while she rolled her eyes ..This place needs some training or replacing employees badly

Elvis Q

The last 3 times I have been there they have screwed up in some form or fashion. Last time was charged 65.00 for 2 twenty counts of chicken minis. I asked for a receipt never got it got to work checked account they charged 65.00. No receipt had to check my account to see the 65.00 charge. I called they found the order and said so sorry we charged you a delivery charge of 15.00 but I picked up the order. So they refunded the 15.00. Today I go in and ask for a large drink with my meal, they bring out my order and a medium drink. I told the young man that’s not what I ordered I asked for a large drink he left and came back and asked me for .97 cents I told him I’m sorry not my mistake and told him to just cancel my order. He said ok and took my credit card and supposedly refunded my money. What happened to chick fil-a they had such great service now they can care less and it shows because there business has dropped quite a bit !!!

Chase Walker

The food at this location is always fresh, which I appreciate. However, the service consistently falls short of the high standards I’ve come to expect from Chick-fil-A. On several occasions, I’ve experienced careless mistakes like drink lids not being secured properly (resulting in spills in my car) and missing sauces despite clearly requesting them. There’s also been noticeable attitude from some team members, which is disappointing. I understand many of the employees may be young or new, but I don’t encounter these issues at other Chick-fil-A locations. I hope management can address the service quality to better align with the brand’s usual reputation.

Mark Sanchez

I ordered a spicy southwest salad from this location and found a fly as I was about to take my next bite. Called corporate and received a follow up email saying they would give me ONE free salad or meal. Unacceptable and unprofessional. Such a sad view from such a corporation with high standards.