We drive to this location from deep in aledo, the last time we were here this girl in drive thru had zero manors or communication skills. But tonight 9/6/23 @ 8:22pm the two girls that were working the drive thru and the front were extremely kind, professional and had excellent communication skills, that's the kind of people you need and want working at your store. Those are the kinds of people that keep you coming back again and again. Now from a longtime manager and project managers standpoint if you were smart I would make sure you keep those two girls working and hire more people like them, do some better hiring screening ya know. The names were damaly and Dylan, thise two girls are amazing! Superb costumer service, food was made the correct way which is extremely important. I will be back ONLY because of these two ladies order# 178 and Order# 3806 if that helps, great help like these two young ladies is hard to find and come across these days so I wanted to make sure they get credit for there great customer service. Jack in the box managers, hold onto these ladies, take care of these ladies, especially with the recent reviews I've read these two couod turn that around.

Great food, always hot and I have never had any issues with any order. This is my favorite fast food restaurant and the staff are very helpful and friendly. Due to staff shortages they have had the dining room closed. But thankfully the drive through is still open. My favorite for a late night craving!

I only went here so I could go to quick trip. I know it doesn't make sense. But I had a lot to do that day. I didn't know Whataburger was closer the other way. And I just wanted a burger. So I walked up the street where I was. And I was so happy when I got there. The staff was nice and they got my order correct the first time. The price was cheap enough and no one was in the lobby besides me. So I was happy, I hadn't had a meal all day. Then I went to quick trip and got extra food. Another story for another time.

I’ve bought a plain chicken sandwich 5 times from this Jack over the past 2 weeks and EVERY. SINGLE. TIME. it was hot, fresh, and juicy. (Unlike the one by my apartment which theirs tastes like it’s been sitting under the lamp since the last time the Cowboys won the Super Bowl. The young dude in the drive-thru even remembered me and delivered great/friendly customer service. 5/5 A+ 100% all that!

Food fresh and hot. Great customer service

Stop by to eat on our way to Lubbock. Staff was courteous and very profesional. It didn't feel like we were eating at a fast food restaurant, even brought the food to our table. Much appreciate it and well done 🙏

Idk how this place has anything but 5 stars, I come here early in the morning relatively often with my partner and our order is always fresh, correct, and the people are super nice!

Michael Huff

Almost always fast (except during late night drive-thru), friendly service.

Deb Priest

Very pleasant experience at the drive thru tonight! Too often I find the drive thru staff at most fast food restaurants to be clipped and short, sometimes not even speaking at all. But Krystal, who was manning the window was very polite, friendly, bubbly and a lot of fun! I just had to as her name and give her a review! WTG Krystal and Thanks!

Georg Smith

I know fast food is no old for health but these tacos make you forget about that :)

Matthieu

First time visitors and what an experience: the kindest staff gave us the most kind and warm welcome! They explained the food and options, gave us several samples to taste and gave our kids a great experience—especially our youngest! Welcoming, tasty and overall great. The best place to visit, and compliments to the people running the place! Thanks!

Tyler Danbom

I hate pulling around and waiting. I don't understand the rationale behind it. But that would be my only discontent with my experience. The woman who works the window at night is super polite. And food is always great. So. Full send.

Jason Bulloch

I feel something needs to be said about the last employee(s) working the latest shift at restaurants, especially if a pop rush comes along like right after a high school football game ends, and everyone has to grab some tacos for the trip home - win or lose. 1. Flash Mobs can definitely derail one’s closing duties especially the cleaning procedures, and 2. When has a last minute rush ever been easy? With everything put away, stored FIFO, properly dated and labeled. Then “BOOM!!” Here we come again to throw a wrench in the machine! Now if you’ve ever seen a skeletal crew or just one last person running the kitchen while the others are cleaning or whatnot, so totally organized in their cooking skills they look as though they’re conducting a delicious symphony of burgers, fries and those previously mentioned tacos, and STILL have the grace to smile and maintain a “customer first” service attitude all while exhibiting a generally pleasant overall demeanor at the latest of hours is quite the rarity these days. But I’ve certainly found the perfect candidate for any such award through recognition that may exist. Her name is Krystal, with a K, and she has enough good vibes to change anyone’s hard days night upon making her acquaintance at this particular drive-thru window. Such an awesome person, she makes you feel glad you came in to her domain, which incidentally is a domain of lightning fast multitasking and a lot of fun to watch. If anyone needs a raise or promotion it’s this phenomenal young lady taking this kitchen by the horns! You go girl!!

Biscuit Head

I stopped by here yesterday whenever it started raining for a quick bite and some shelter from the rain. Alexandra was my cashier and she was absolutely wonderful and made sure to get my order taken correctly. My food was out promptly and it was hot and fresh and exactly the way I ordered it. I would definitely recommend this Jack in the Box for anyone who is on this side of town. 5 stars

+1

Tristan was an amazing employee l. My burger was messed up but he made sure i felt welcomed. I hope Tristan has an amazing day

Tristan was an amazing employee l. My burger was messed up but he made sure i felt welcomed. I hope Tristan has an amazing day

Great location in West Ft worth. The staff was friendly and took my order accurately The food was fresh and hot. This location has indoor and outside seating

Great location in West Ft worth. The staff was friendly and took my order accurately The food was fresh and hot. This location has indoor and outside seating

Food was made quickly and fresh. Friendly cashier. Great service overall.

Refused to take 2 orders in the drive thru. When asked for an extra bag so we could split up our orders the guy asked why? I said because you wouldn't take my order separately and we are not going to the same house. At least we got everything that was ordered and it was very good.

Food was amazing as always. The girl that took our order spoke way to quiet and way too fast. I did feel bad for her though. She was running the drive thru and the register at the same time while another employee was talking on there cell phone..

The place is what it is, it's no 4 or 5 star dining place but it's adequate for getting some fast food. What gets me is the management...depends on the day of the week...they are either nice or just in a bad mood?? As well as some of the other staff too, I work in the food & beverage buisness for the past 42 years now and I have seen it all...even been a manager as well. And yes it can be stressful at times but one should always try and keep a positive attitude....even if it's near impossible.

Phillip Holt

My preferred jack. Very cool staff. Well prepared food.

David Smith

I went in a little bit worried, I had checked the reviews before I ordered and I didn't have the highest hopes, but I was pleasantly surprised. The food was great, and the employees (at least the ones I talked to) were polite and patient. My only gripe are the drinks, I believe it's because of the water, but the drinks tasted off, mine was okay and I drank it fine, but it tasted off. Other than that the place was amazing, definitely enjoyed.

The staff is courteous, but this restaurant has had inventory issues for 6-12 months. I decided to go ahead and eat the wilted salad (substituted for a different kind) I picked up last night. I don't know if I'll go back.

Staff was extremely friendly, however I was not the biggest fan of the food. It was okay. Not bad, but not great either. The lobby was also closed, and I didn’t see any signage indicating so, which was a tad bit of an inconvenience as I had to relieve myself quite urgently.

They are definitely understaffed. We waited in the drive through for over 15 minutes (at least 10 of those after having placed our order; we could see the time from their timer). Despite advertising a frozen hot chocolate shake on the restaurant window, they don't actually sell it, which is disappointing. The food tasted fine. Tiny tacos are perfect for tiny hands (kids). The picture advertised it as coming with avocado or guacamole (some kind of green dip), but ours didn't come with it.

At least my food was hot and fresh. Was given only 1 sauce dip. Asked for 4. Was charged for the other 3. Ridiculous. They had music playing in the lobby, and whatever they had playing in the back. I couldn't tell what either one was playing. Those young folks were yelling at each other a few times. Then as I was leaving, I saw one female employee eating food in the kitchen with the gloves on right in front of the register. Jesus christ where is the management???

spec d

Ordered ketchup for my fries, didn't get any. The fries were good as were the tacos

Jon Rister

Food was fine. Service was fine. I just went to the drive-through. The fries were warm and the food was hot.

Terrible Service. Very Slow through Drive Through during Dinner Rush, but only 2 x Cars in Drive-Thru 1 of which was Us. No Straws. No Napkins. No Condiments, No Receipt, & They messed up one of the two meals we ordered! So NOT a Good Job! :(

I have visited this location twice in the last 3 weeks and both times my order was wrong. Not sure why they like to not put the ham on sandwiches. I ordered 2 breakfast Jack's and neither of them had any ham one them. Only eggs and cheese. I called several times and no answer. I am limited in time and places to eat late as I work nights. I decided to give them another try and they left the ham off of my Supreme Croissant. I probably will not visit this location again.

I saw two girls and one guy about 130am on Monday. The girls were too busy on their phones to even ask if i needed any condiments with my meal. The guy, tattoos on his forearms and ears pierced, was very nice and attentive. I'd come back if he was there, but not the two women.

Sitting in line for almost an hour. There were only 4 cars in front of me. Ridiculous.

I don't recommend going to this location. Especially if night shift is on duty. The guy at the window was more concerned with the conversation he was having with his co-workers than taking care of his customers. Then he all but threw the straws at me when I asked for some and he disappeared without so much as a smile. Definitely won't be back.

**Updated 2/26/2024** I waited flin drive thru for 10 minutes to get cold fries and burgers that were prepared wrong. Not to mention the fries were cold...and we're missing my tacos. Had to back in and get my tacos, which were just siting on the counter...SMH I don't mind waiting in line but I expect the food to be hot at least...

We stopped by here after a fun day in downtown Fort Worth with our grandkids. We walked in and felt very unwelcome. All of the workers were standing at a table close to the door and when I walked up to the counter they stayed at the table. One was mopping and the others were just standing at that table. We finally ordered and one of the workers told another one to lock the door after a couple walked out. It was only 4:30 or close to 5:00 PM. We felt like we were imposing on them so we went outside to eat our food. When we were getting in our car to leave a family of 5 walked up to the restaurant and they tried the door and knocked even but they wouldn’t let them in. I won’t stop here ever again at this location.

This place has messed up on my last two orders. One of the stuffed jalapeño poppers was nothing but half of the breaded crust. Requested plain and dry Jack Jr. Only to receive fully dressed sandwich. Not the order takers fault. I saw them enter it plain and dry on the order board. Good luck and check your orders before pulling off.

CV HILL

4th time ordering the same Sourdough meal with NO Boss sauce. 3 times the sauce was added and twice I ordered Sprite and received Coke. Employees need to pay attention to orders. I only like 3 fast food places to eat and hate to not go to Jack anymore. Been dining there since 2004. Thank you.

Well if you are suppose to be open till 3. Don't pretend to not be there at 2:30am. \nWaste of time, and will never come back

Keisha started cussing at me. The service was bad she came at me saying (profanity removed) thinking she can talk to customers like this. plus she charged me double for one thing I ordered bad place …

Keisha started cussing at me. The service was bad she came at me saying (profanity removed) thinking she can talk to customers like this. plus she charged me double for one thing I ordered bad plac…

the staff are rude always. ordered a large curly fries and got trash. why can't they be professional. always one issue or the other here.

the staff are rude always. ordered a large curly fries and got trash. why can't they be professional. always one issue or the other here.

Tried to go inside, but the doors were locked. Knocked and was let in (I'm assuming because of the uniform I was wearing). I said that I needed to use the restroom. Upon entering, saw two employees…

I'm sitting in the drive and my turn comes to be greeted by the rudest person!!! I place my order and I'm asked what size not understand that the lady is asking about my fries and drink so she goes…

Just for the line. They are by far the slowest business for food it takes less Time for corn season to end then they take just to fill a water cup.

This place is a joke, STAY AWAY! management and workers here are a joke. Can't simply put a order correct and they are literally fighting with each other while you are there waiting for your food. …

Waited at the drive for like 15-20 mins. No one responded. I drove up tot the window and they were sitting on the countertops with there heads down sleeping. I sat at the window fort couple mins and watched to see if they would acknowledge the fact that I was at the window…. nope. They did NOT look up at all. I haven’t been going there cause this is. It the first time this happened. Other times i was told the At they were closed. But they don’t close till 3 am. Something needs to be done….

The line wait is always forever. I wait 30-45 minutes in the drive thru but it’s the only one near me. The foods good but I hate that they take so long in the drive thru just to get to the window and see all the employees goofing around. I got the entire wrong order once and didn’t even wanna bother try going back through.

This location is sooo slow it took them over 10 min to even open the drive thru window. Then she was kinda rude. All i got were 2 orders of the 3 cheese bacon ranch fries and in total it took me about 16 min to order and to get food.. It was redicilous. But i find this happens at most jack in the box's. Then forgot my extra ranch cups.

I love jack n the box food so i visit them often.. But this location i will not be visiting again. The service is horrible, i guess tjere isnt a manager after a certain time but at 10pm on Sunday it was just young adults who really were just there to collect a check. I recieved the wrong change, didnt get my complete order and the drive thru young lady could care less. About the overfilled drink with the lid not completly secured properly, as soon as i grabbed it from her hand it popped off. Still a fan of jack... Just not this location

I had to remind the cook after coming in from outside ,to Wash his hands before he touch the gloves. They don't fry your Burger patties, when you order. I asked for no lettuce/tomatoes. I returned the double jumbo jack w cheese but the new Burger came out the warmer/microwave. I was totally unsatisfied. Not a good Jack N the box operating under the management it's being handled by.

Employees have horrible attitudes. Went up to jack in the box one night with my family, and the guy immediately said when we pulled up "we not serving nobody short short handed right now". As we were pulling off we see them sitting outside and they couldn't serve anyone because they were to busy smoking Weed outside. Might wanna get on that Jack in the Box

Me & my friend went to have lunch at this location & the tables were all dirty in the lobby. We were limited 2 napkins. We both witnessed another customer that told the manager the tables were dirty & she was rude to him, then he asked for napkins & the manager ( a tall black woman) told him he couldn't have anymore, then at that sthey made his sandwich wrong. She started telling him cruel things & told him to leave. I thought that was very rude of her I didn't get her name but I remember what she looks like, I myself will never go to that location again.

Becareful after dark getting drinks here. Seems the drive through team here doesn't care and is messing with food items and drinks specifically. Got a coke and it ended up being diet and now my stomach hasn't stopped being upset for the last hour atleast. Idk what it is but if this happens again I'll make sure to sue if not file a complaint with the health department because this doesn't just happen from a regular to a diet soda and make me sick to my stomach especially not this long at all. This is also known as biological warfare or a terroristic act when consumables are tampered with. Buyers beware!

Do not go to this place!!! I live down the street and Its the closest location to me. 8 out of 10 times their system is down or they don’t have tacos because they are frozen. I understand unexpected things can happen but with this place it’s always the same. Food is cold and they always forget something. The other night the older drive through woman got a attitude because I asked why the system is always down and she shut the window in my face while the other employee laughed at it. If that’s how they treat the costumers imagined what goes on in the kitchen. It’s my fault for going back time after time hoping they changed. I will never go back they lost my business for good!

This was my second visit to this location. I must say both visits have certainly left much to be desired!! The first visit was in August 2018, I ordered fries and chicken nuggets for my Great Nephew at the time he was 13 months old and of course eating table food, just nothing hard. So when I touched the fries they were hit and fresh, but overcooked, when I called it to the young man's attention he snapped at me saying they're fresh, so obviously he was not listening to what I said. So I just said forget it. We ate and left. Now, today the young man who took my order definitely doesn't need to work with the public, he didn't greet me and he spoke so low and with not a drop of friendliness... I could go on and on about today's visit, I'm just tired and disappointed. Back in my day none of these behaviors were accepted, our manager would either send you home for the day or suspend you for 2-3 days to adjust your attitude. No one cares anymore!! Just sad, and people wonder why I hate going out in public, because the public doesn't care about it's self, anyone or anything.

Cashier was extremely rude. My husband got his burger without any condiments when he asked for mayo on it due to a tomato allergy. When he went to get it fixed the person didn't put on any gloves and gave us a dirty look. My brother's shake that he ordered was incorrect as well. Store cleanliness is atrocious. Bathroom floors are stickier than the dining area.

I had to wait for them to make my food, but somehow, the tacos were overcooked, and the stuffed jalapeños were cold and undercooked. The employees were just hanging out with no sense of urgency. The only good thing about this trip was the nice guy gave that me my food.

Waited at the drive-thru for over twenty minutes while employees peeked out at us, hiding in the back. When we finally got one to open the window (since the drive-thru order screen was turned off), she said they were closed, loooong before their scheduled closing time. When asked why they were closed before the scheduled time, Maroon Shirt shrugged and nodded. I asked if they felt like telling us this at all over the last almost half hour instead of avoiding us, Maroon Shirt shrugged again and said "okay". I was shocked by the disrespect. I asked "okay? Just okay?" Which got me another shrug and another "okay". My family and I normally love to eat here, and I usually give fast food chains the benefit of the doubt when "something bad happens" because I've been there, I've worked fast food, I know how it gets sometimes. I can handle getting the wrong burger when they are in a rush; no biggie. But blatant disrespectful behavior and hiding when they KNOW we see them? That's ridiculous and intolerable. Do better.

Just waited like 30 minutes for a Large curly fry, Jr Jumbo jack, and a chicken sandwich. Finally pull up the window and get my food and of course it’s all cold. I asked if they could at least re make the fries and they said to pull around. Never came out so I just left and left it like that. I really feel like I wasted my money and time for some Bull.

My husband and I were driving home from a concert (Lynard Skynyrd) when I spotted this Jack in the Box and told him to pull in. I LOVE, and I mean LOVE, Jack in the Box's food, and we don't have one in our city. I was expecting a treat but was unpleasantly surprised with the customer service at this establishment. I'll get back to that, but I'm going to speak on the food, the packaging of said food, and the appearance of the establishment first. The food was well-made, warm, and properly packaged. It was not haphazardly put into the to-go bag, nor was the order incorrect as it appeared on the receipt. However, I asked for a Breakfast Jack with no egg or cheese (I have severe allergies) and got a sausage Breakfast Jack with no egg or cheese. I would have taken it back for correction, but I didn't want to deal with the staff again. The establishment was clean on the outside. There was no litter, and the driveway appeared recently swept. The menu was not chipped, and the speaker was in good working order. Lastly, the final push picture at the drive-through window, which showcases some items that corporate wants you to add to your order, was interesting, uncracked, and current. Now, back to discussing the customer service. We will start with pulling up to the speaker. We asked for 2 Breakfast Jacks with no eggs or cheese and two sausage croissanwhiches without eggs or cheese. We then asked for 2 Diet Cokes. Our order was repeated as two sausage Breakfast Jacks with no eggs or cheese, two sausage croissanwhiches with no eggs or cheese, water, and a Diet Coke. We corrected them, and all seemed ok, so we headed to the drive-through window. When we got to the window, there was a picture plastered to it which had a molten chocolate cake depicted on it. I told my hubby to add 2 to the order. Then, the girl who took our order opened the window. After we asked how she was, but before she could tell us our total, my husband told her we would like to add something to our order. At that moment, the girl took a big step back, put her hands on her hips, and with a snarl, she said, "What!?!" like we had offended her warrior ancestors or something. We were taken aback but told her to please add the cakes. Then, to top it off, we didn't get what we wanted regarding the Breakfast Jacks. I love Jack in the Box, and I will continue to visit them. I, however, will not be coming to this one ever again. The food might have been good, but the staff was awful...

Order one sourdough jack through door dash and received an extremely over cooked patty that was tough and my bread wasn't toasted at all seemed very stale was literally disintegrating as I picked it up. Extremely disgusting and a waste of money. Never been so disappointed from this location.

I will never visit this Jack in the box again. On a previous visit they had left out part of my order. I went online and did the survey and a very nice rep contacted me and said to go back and they would rectify my order on them.So I went back and told the cashier my name and they were to replace my order. The manager gave me my order without apology and in a rude and condescending voice said," Check it and make sure it's right". Needless to say I was little off-put by her attitude. I then made another food order and the cashier gave me my bag but without the fries I ordered! I get my fries and upon leaving the manager again says in a sarcastic voice," Be sure to check your order and make sure it's all there". No I'm sorry,apology or even a,"Have a nice day". No wonder this place has a 3.2 rating.

Came at midnight got everything we wanted but unfortunately we wanted a Oreo shake and she said she had already cleaned it for the night 😞 when they don't close until 3 am like why are u cleaning it if u don't close for another 3 hours ??? And they forgot our tacos and mini chirros so we had to go back around and and wait because the doors were closed

I work overnights so lunch options are limited....ruined 2 lunch breaks! My husband went to this location to get my lunch around 12:45 waited in line till 1:06 when he was told they were closed...no lunch. Next night was in line at 12:15 waited for nearly 30 minutes before he was told after midnight its strictly uber eats & doordash orders only! Once again NO LUNCH for me. Why is this not posted about after midnight? & why do you not serve those who've been waiting in line long before you close? This is ridiculous & has but a bad taste in my mouth about any jack in the box. So unprofessional!

I waited in line for more than and hour. Just to be told to park in the front. This was the longest I've ever waited for fast food. One man as I pulled up to the window wouldn't even look away from his phone. I wont be coming back to this one it was ridiculous.

I sit in the drive through unable to move for 30 minutes cause the line was moving so slow, I finally order my food to be sitting at the window for another 15 minutes after paying. I when I got my food when I say everything was cold beside the nugget asked for a refund cause my food was cold and sit there another 10 minutes waiting on my receipt. The lady that was managing the shift was rude and was not any help

I was just at this location, I went to use the bathroom and some nasty employee and manager started literally BANGING on the door and YELLING. They thought I was in the bathroom with another individual doing “something” after getting kicked out of the building after trying to tell the staff that nobody was there but me with the door wide open they denied me service and I was told to leave. After watching them (employee and manager) go into the empty bathroom from the outside they realized that I was telling the truth. I got heated and went back in to yell at them for assuming nasty things of their customers. I knew better than to come to jack in the box. After they realized they messed up they tried to give me service and I was asked “do you still want to use our bathroom?” No apologies, nothing… I’m disappointed at this locations management. Please do better and hire people with good judgement.

I've been coming to this Jack in the box for quite a while now and I have never had any issues.. food is hot and tasty and service was 👍... hate to do this but now I've got to change my rating down to one because now it says I'm blocked from using the website to order anything which I have been doing for a while

I did not order today because I was refused service. I come to this location almost every single day and always order the same exact thing. Large mocha iced coffee(which is amazing, thank yall for that). Today I pull up and ask for that coffee, where the employee proceeded to argue and state that there was no such thing as a large. The employee then proceeded to have an extreme attitude, to which I returned the same attitude and energy. You get what you get. The employee then yelled back stating that they did not have a large in the boba tea(see that? They didn’t even have the order correct in the first place which a read back or asking for clarification would’ve been the first thing to do there). When I plainly stated that’s not what I ordered the employee than stated “Sir you have an attitude, it’s Christmas and you can go to a different store”. Don’t take it out on me because you didn’t tell your manager you wanted Christmas off. No one is forcing you to work there.

This jack in the box has a lot of issues! It is the closest Jack in the box to my house so it’s most convenient, most of the time I find myself going out of my way to go to a different Jack in the box so I don’t have the issues I have every time I go to this one. Today I came to this location and from start to finish everything was wrong with the whole situation. I would really like to speak personally with the management/ owner of this location to really explain what happened and I saw… being that I am a general manager of a restaurant and understand the day-to-day things that go on in the industry. If I found out my staff was doing and acting and saying the things I saw today! I would fire everyone! But at this point I think it might be the management that’s the issue.

Ordered from a delivery service. 3 separate drivers went there and could not bring me me food. At this point I'm don't with the brand. Congrats, you've pushed a customer out of a franchise brand. That's a big achievement. How is this location still open??

Normally I love this place. But last night 9/16/22 we stopped on our way home and had excellent service with a smile. Got lots of condiments, free water, extremely nice guy in the drive through window. No problem right? Except within an hour, I had fraudulent charges on my card from an Iherb for $130 bucks that was ordered twice. And another charge from Japan. Luckily my bank caught it and alerted me and there I was at 2am confirming which purchases were mine and which ones weren’t I could have lied and said the $50 charge at Jack in the box in white settlement wasn’t mine either, but I’m honest and I did confirm that charge was mine. Everyone please beware, hopefully me speaking up can help it not happening to someone else.

I worked fast food/retail for years and I have low expectations, but this place is consistently the worst customer service I ever receive anywhere. I admittedly have given this place two dozen chances bc its convenient but I'm done. I can't even single out one crew or another bc my order is simple and still wrong every single time, and that's if I even get all my food. God forbid someone up there learn how to say please, thank you, sorry, or even crack a simple smile. You could atleast pretend to care every once in a while.

The drive-thru window worker, TRISTEN, was so busy having a full on conversation on his phone and laughing so much about whatever he was distracted talking about that he didn't give us our straws and didn't even tell me how much my order was or ask for payment (I had to offer him my card), and then I watched him handle all of our food with NO GLOVES ON. He grabbed the curly fries we ordered with his bare thumb inside the container directly touching our curly fries while he placed them into the bag. Not to mention, we ordered large curly fries and the amount in the container was more about a medium size and had regular French fries mixed in to fill up the container more. The fries were room temperature, tasted stale, and seemed like they'd been sitting for awhile. When we were handed our food through the window by Tristen after he handled it all with no gloves on, I had to remind him we didn't get any straws. I then asked for ranch for the curly fries and he told me he couldn't give us any sauces without charging us an extra $0.90 per sauce. We weren't even given ketchup or napkins! So no sauce or ketchup unless we pay extra now? He just seemed like he didn't want to do his job or bother with us since he was too busy talking on his phone. Poor experience, poor customer service, and gross employee touching food with NO GLOVES. I highly recommend going to another restaurant nearby or a whole different Jack in the Box.

WORST CUSTOMER SERVICE AND FOOD QUALITY OF MY LIFE !!! I went on Christmas , it took and hour to get my food and it was cold and soggy , went back the next day to get it remade and the lady who calls herself " nique " was the rudest person I’ve ever encountered! She kept cutting me off , invalidating my experience and purposely picked a fight with me just to record me as I left the store , food was trash and employees are miserable DONT COME HERE

Wish I could give -5 stars. Employees were just in the back hiding so they didn’t have to serve me. Cars in the parking lot every light in the building on. This was 11:30 and they don’t close until 1. I drove to the front and looked in the window and saw them in the very back hiding. This isn’t the first time either. Been making up their own hours or hiding so they don’t have to work for atleast the past 5 years. Worst fast food place in all of Fort Worth. 👎🏼🖕🏼

I’ve never had bad food or service here but today really irritated me. I ordered 6 meals and the lady told me to wait at the #1 parking spot. I understood since it was big order. I waited 40 minutes and nobody came by with my food or anything, matter a fact the manager was chit chatting with her friend in the front. The lady who took my order was also rude. It’s absolutely ridiculous!. Rather go to a different location from now on.

I was so happy to find out that the drive thru was back to 24/7 but I had the worst experience ever here. I pull up to the drive thru trying to order my food and the shift manager Robert keeps asking for my drink when I am trying to order my combo first with mods because I am allergic. He keeps insisting on my drink only when I have not even stated what I want. Once I pull up to the window I ask if everything is okay and if he had a bad day, he states “well im busy trying to make food and take orders” I said to him that’s no reason to be rude to me, and he says if you don’t like it then contact my general manager tomorrow morning. I told him there’s no reason to yell I’m just trying to make sure my order is right and he then shuts the window on me after telling me to get out of here. I am very disappointed in my experience here especially with someone in management doing this, I was literally so patient because I too work in the service industry and was so excited to have Jack in the box late nights again and it was all ruined because he chose to take his frustration out on me. This makes me never want to come back again especially while Robert is there being the worst manager I have ever talked to.

On Sept 3rd at 1:30PM We went to get some Tacos and Onion rings. During the payment The lady making the tacos had them stacked up on her Very swollen hand and do some in the floor the fryer person picked them up and put them on the rack with them others. Arg!!!! No way I said to the cashier, I'm not eating those. Oh no worries those go too the window. I was like ??? What??? Then she said she won't take care of it. I don't believe she did. Later while we were eating they were all talking so loud about their personal lives. The cashier was saying her parents won't keep her kids bc her and her husband have taught them to not be respectful to them. ??? wth???? This is not the place for any of this. No wonder she thought it was ok to send the floored tacos out the window. They also keep a stock pile of fried and curly fries. They were served cold on that day and more recently. It was a mess back there. I've worked at Jack in the box before, It's not that disgusting. It's pretty easy to keep everything clean. Quit talking and get to wiping!! Don't drop more fries than what you need. That's a Big waste.

Says open but staff states they are closed. Check your signs

The menu prices are always wrong and it has been brought to their attention on more than one occasion. Manager Jeremiah (not sure he gave me the correct name) rude and unprofessional when asked to honor the price that was posted stated that he wouldn't do it. I asked for the corporate # he would not give it to me he said that I could pull up to the window and get it off there. You would think being a Manager he would come to the window to resolve the issue. No, I get one of his staff members and when I asked her which # need to call she points at the in correct #and slams the window in my face. I sit at the window for 6 minutes while she ignored my presents. I honked my horn she opened the window I asked for their store # she called out a# extremely fast and proceeded to slam the window in my face again. This location is the worst Jib I have ever visit. Personally the need all new staff and management. If you want to be treated rudely especially in the morning I suggest to go there. If you don't like your job get a new one and if your personality is not made for a customer service job don't apply.

They always close an hour earlier than the time that is set on Google Bad actitud and service

Apparently they want you to work around them, and not help you out. Go through the drive thru for food, forgot to order something. They tell me know. But then ask for me to pull around and wait because they aren’t ready to make the food I ordered. I tell them no, and they want to get an attitude. Then wants to stare you down after he gives you the food, and wants to fight. Then wants you to wait while he gets more employees to fight you. He needs to be fired.

Third time we've been here , and they tell us they don't serve breakfast after midnight... it says breakfast 24/7....? Then had to pull around and wait for another 20 min... at least.... then they catered to other upset guests before us.... cause they complained more then us...... great customer service!.... it sucks that this is the only Jack close to us.

I was the only person in drive thru. There was no one else in the lobby. I placed my order at the drive thru speaker at 7:10. A male worker took my order, when I pulled up to the speaker, a lady came and asked me if she could help me with anything. I told her, Um I just placed my order. She looked very confused....the male came to the window and asked for my order again. He stated that "it's very confusing." I asked what is going on" he said the guy that took my order is in the bathroom. So I repeated my order to him. 10 MINUTES LATER another guy came to the window and asked me what I wanted to order!!! How is that even possible that they had NO BUSINESS IN THE STORE AND NOT ONE PERSON THAT TOOK MY ORDER, KNEW MY ORDER?! THIS WAS BEYOND ridiculous and unacceptable. NO one pays attention to the customers. They are all in there doing absolutely NOTHING!!! Just terrible, there's always something wrong with this place and I always try to give it the benefit of the doubt. They need a whole new dam crew and put someone in there that actually knows what they are doing!!! 3 people in there and 3 different people came to the window and I still NEVER RECIEVED MY FOOD!!!

I got home after waiting on a long line just to get home to find out that one of my wife's burgers are missing I paid 6 bucks for a plain and dry ultimate cheese burger so after finding out that it was missing I went back up there just to wait in another long line only to be told that since I didn't have the food that they wouldn't fix the burger that was missing because they already "made" it and that they couldn't do anything to help. By the end of the night I waited over half an hour to have a messed up order and then to be told oh well not coming back here again and to make matters even better when I went to get the receipt back he didn't hand it back to me and dropped it.

Used the drive through and when I got to the speaker I was told to wait and I ended waiting for 10 minutes. Had cars line up behind me for seemingly no reason. People in front of me were also leaving because of the wait. I ask if anyone is there and get a “hold on” then a few minutes later finally someone speaks to me and I tell him I have an Uber order and they tell me it’s ready at the window. Get to the window and it’s not ready for another 5 minutes. Customer asked for extra sauce so I ask for it and dude looks me dead in the eyes and places one packet in my hand. Just go somewhere good.

Whoever was on the headset today 12/19 around 7-730pm needs an attitude adjustment . Pulled up to the window picking up a door dash order because they took to long to acknowledge me at the voice box and the person wanna yell "yall need to wait at the machine" . If your on headset why are you standing by the front door. If the inside of the store is closed that early why not just put a sign on the door 🤔 instead of just standing there shaking your head no. Had to come back around the drive through because the rude person slammed the window on me before giving me the drinks for the order.

My food has been sitting on the counter for 10 mins. There’s a huge line behind us. These people are incompetent.

They are slow. I waited in drive through for 20 minutes one took my order. I had to back out.

We went at 8pm and there was only one car ahead of us and nobody behind us. We ordered a bowl, 4 tacos and a Diet Coke. The coke was so flat, didn’t get to drink it and the food was ok at best. But the wait for this food is why we don’t come here. Hardly customers yet it took 30 minutes to get “fast food”. The lady took our payment and handed the drink and never came back until she had the food. Poor customer services. At least tell me why this food is taking forever, by the time one the food did come the line behind us was stacked up

We ordered food at the drive thru then proceeded to eat in the car… when I went inside to use the bathroom I realized it was locked so I asked for the girl to open the door. She told me they Don’t have public bathrooms I told her I’m a paying customer and I would like to use the bathroom. She told me her manager doesn’t let anyone use the bathroom. I had to explain to this teenager that “no public bathroom” means for people who are not customers..

Darenisha Wallace

Emani , you guys new is employee is very rude ! She makes me pay for a sauce for a four piece nuggets when I was informed my other employees that one sauce automatically comes with it .

Anthony Cruz

Worst experience ever it’s New Year’s Eve and the restaurant isn’t busy yet the guy at the drive thru is so high it’s taking forever to receive my food I missed celebrating midnight with my family!

Lizbeth Hernandez

They did not give me my tacos, I waited first 1 in a half hour to Order,then I went home and I looked for my tacos and I did not find my tacos. I went back and I waited for a whole hour😡🤬.

Adam Neal

I was going to go here for lunch but needed to go to the restroom first but the employees made a sign that said to go to QT to go to the restroom and that it was for employees only. I won't even go through the drive thru here. I'll go to McDonald's, KFC, or even as the employees sign wanted, go to QT for food over here.

SLOW ROUSH

They open at 7? They don’t like to open the doors till 9ish. Lazy. Update: 12/31/24 8am. Doors locked. 3-4 cars driven away, didn’t even wanna give the drive thru a chance lol

Aaron Tillery

30 to 40 cents higher on every menu item compared to other Jack in the Box's. They determine how many condiments you get, and terrible customer service in the drive thru. Waited behind 4 cars, and my food still wasn't ready when I got to the window, and was asked to pull around to the front. The manager or shift lead tried to make it right, kudos to you young man, BUT I WONT BE BACK TO THIS LOCATION EVER AGAIN!!

Olivia Flores

Omg no one is here and it's taking forever to get just a burger no one behind us in drive thru and was asked to pull around front. Look at photos no one is here fries were cold and guess not fresh

Jared

0 stars.. Avoid this location. This had been an issue for far too long and they don't care to fix it. Well here's the bacon and swiss burger from this location. They just slap it all together quick and easy... Except... It takes a good 5-10 minutes to come out to the window. ( Drive-thru ) not only that, but.. the drive thru cashier is rude and carries an unprofessional "accent". With rude, anger filled looks as she's handing my food to me.