Employees are very friendly and service was superb

Local subway 24/7. Nice night staff

I liked my experience just like any normal subway

Rahul makes the best sub 😎

Rafael was great!!! 10/10

The food was what I expected. The same good Subway quality made to order. There is no dine in area. The space in kinda tight, only room for 5 to 6 people at a time inside. The service was good. It's New York baby! It was convenient to the apartment, just a 5 minute walk.

Raul was very kind and quick making good business in the community. I like the atmosphere, welcome atmosphere.

This one worker was amazing. I called to ask if I can get extra tomatos and she said "OF COURSE!!!". After that she greeted me nicely, asked me to have a beatiful day. I get my sandwich, I get blessed with an extra of everything with a side of a cookie that I did not order. I am assuming she was the manager, because if not, she really knows how to finesse it.

Raul great customer service. Thanks

The store member is very friendly. They are very clean . Best subway in Queens .

Rafae was so accommodating and patient with my friends and I. Give this man a raise please 🙏🏼

Mahmud got the order I put in on the app perfect, admittedly it was a bit high-maintenance (extra this, less that etc.) but he served it with a smile in less wait time than was estimated.

The best subwa in queens .specially in night time.raul make the sandwich nice . Vwry clean . Mhst visit

I’ve gone to this subway a few times and I always leave because of bad service, but Rahul really was great. Awesome service and a great attitude!!

The Best Subway in Queens. Maintain the time nicely . Mudt vidit . Th re new management

Friendly staff and good portion :)

I usually come on my off days .. The store is very clean and they ate very friendly .. this is a 24 hours store whenever you go you will get fresh food from there ..

⭐⭐⭐⭐⭐ I absolutely love the Subway in Astoria! The menu is always fresh and full of options from classic subs and wraps to healthy salads and delicious cookies, there’s truly something for everyone. But what really sets this location apart is the amazing customer service from the management and staff. Every time I walk in, I’m greeted with a smile and treated like family. They always remember my usual order and often surprise me with little freebies, like a cookie or a drink, which makes my day. I’m especially impressed by how fast they are—on my lunch break, they had my sandwich ready in literally 120 seconds! The team here is efficient, friendly, and genuinely cares about their customers’ experience. Thank you so much to everyone at Subway Astoria for making each visit a pleasure. I wouldn’t go anywhere else! ​

Bikash was awesome, he did an excellent job making my food taste great!!

The workers are amazing and are the reason why my after work/late night dinner is a Subway sandwich. I do not understand why the average reviews are this low.

Very friendly and decent . Welcoming people . Everyone come to this store . Specially the night guy Rahhul . The guy is very friendly and welcoming ..

Kaif was extremely kind and food is always fresh def come

Excellent store and also all team members are kindness and helpful.

It’s always so good in here, Kaif is always so great and kind and doesn’t cheap out on the food !

Good service every time. Staff are all friendly.

It's a Subway! It's clean and the food is what one would expect. There's generally seating available when I'm here (weekdays around lunch). Eat fresh! 🥪 😊

Bikash was wonderful and has great customer service

I used to come this shop 3 days in a week . They are very clean and friendly specially the night guy ..

I’ve had Subway sandwiches at many places, but this location is hands down the best ever! The ingredients are always fresh, the staff is friendly and attentive, and the sandwiches are made just the way you want. The service is quick, and the environment is clean and welcoming. If you’re in the area, I highly recommend stopping by. You won’t be disappointed! Come and try it for yourself—you’ll see why this Subway stands out from the rest

Raul was an exceptional customer service provider.

Raul made my sandwich quickly and was really friendly

Very nice workers and great hours!!

The employers are good. They serve the customers professionally. Moreover, the store provides clean atmosphere as well as clean foods.

Bikash was so sweet, completely made my day. I was so exited to try out the new self checkout tech placed at this location. I suppose I’m still getting used to it because I mixed up my order somehow, but Bikash was quick to help me out and correct my error. That service was so well received that i had to leave this review before enjoying this subway sandwich. YEAH! -You heard that right I haven’t bite into my sandwich yet. I LOVE SUBWAY!!Def coming back to this location!

Perfect place to have a subway right after the bar! Food was phenomenal!! Cheesy Garlic steak!! Seemed like a safe neighborhood! Clean Fast Cute Service!

I really like this store .. very clean and friendly . Specially Abrar is very nice and polite guy ..

+2

The warm and delicious food, along with the clean overall area, made for a pleasant atmosphere. No offense, but it was a refreshing change. I’m definitely coming back here for my post-workout meal!

They are very clean and Friendly. The night guy was very friendly to me . Polite and humble . 100 percent good behavior . Fresh foood must this store .

+1

Kaif is the best, I hope the manager sees this review because I have been coming here for 5 years after the gym. I live in Astoria. Thank you guys for everything. 😎👍⭐️⭐️⭐️⭐️⭐️

Carolyn Achen

For $13 the burrito they made was legit the biggest burrito I’ve had! They were so nice and made the food right in front of us. 5 stars especially because their food looks way better than subway right next to them lol

Landan Jones

Have had bad experiences in the past at this location, but decided to give it another shot tonight and man am I happy I did! Took awhile to make, but there was one customer ahead, and it was well worth the wait!! Hot, fresh, attention to detail and clearly someone who knows how to make a sandwich. Kudos to the gentleman closing the store and working alone tonight 2/20!

Ok food bland

Clean and fresh

It's decent Subway. The only guy there is super busy and they don't have coke in the soda machine.

I ordered a tuna sandwich for pickup, and it was ready within minutes - warm and fresh, which I appreciated. However, they are quite skimpy on the ingredients - barely any tuna, definitely not as advertised, and just a few lonely olive slices 😭 It wasn’t bad, but not great either. A very basic tuna sandwich - honestly, you could make a better one at home. 🥪

Ian Symmonds

Astoria Subway was legit today. Haven't been there in probably a year at least and definitely not since the menu/staff upgrades but the food was great and the 3 staff there willingly put up with my stupid jokes and generally pessimism filled demeanor during our ordering so high marks for that. 8/10 overall

Weekend daytime worker doesn’t know how to cut the sandwich

B Tsuneo

I love you guys but bro’ yall didnt make it with love. I still ate it regardless but please dont me like that no’mo🫶

Stella Azul

The solo employee was whipping out sandwiches and had been alone all day. Who owns this shop? Where was the management? No one should be left alone all day. While the employee made a great sandwich the bread was horribly dry. Bad manager!!!! When your employees need help you hop in and get it done!

Very disappointed with the new staff that can't make quality sandwiches and nicklin dime you on every single little piece of lettuce that you put on your sandwich. It's quite remarkable how bad the quality is seeing how I've been coming here three times a week for a very long time. The fact that you have to bag for more than four cucumbers on a footlong sandwiches. Ridiculous and don't even get me started on the smattering of lettuce that they try to pass off as quality. Seems only one employee knows how to make a proper sandwich.

Amellia Whiteside

Tried to use a coupon, last time I went it it went perfect, today I ordered the same thing and he made me pay full price. Even though I told him it's the same sandwich that i got last time. He did not listen to me, and rung it up as a different sandwich than what I got. 6.99 to 15 dollars. Not satisfied. Not to mention the sandwich just looked thrown together.

Got a #3. Got food poisoning. P

Unprofessional make it very rude staff

Bad service

Bad service

Horrible customer service. Don't even toast your bread. Doesn't add all items in order. Absolutely rude. Stay clear of this Subway

Don’t ever come here they serve very little portions disgusting place.( avoid at all cost)

Don’t go there, I did order online yesterday, it horrible the person who made the sandwich was rude , he said there is no order in your name , and the order was in his hand , after he was rude and he make me very bad sandwich, I ask for extra lettuce nothing, I ask for red vinegar sauce he said we don’t have that it show in the app , and the sandwich was very thick nothing, little lettuce 🥬 little Tuna and small tomatoes and helf bread 🥖, don’t go there , they still your money, and the guys 1 st line is very rude person

Dont advertise you do 24 hour breakfast and then refuse the egg and cheese on your menu because its inconvenient. Terrible place with terrible service

The portions are becoming smaller and smaller. Customer service is very bad.

There's a guy working there who's very rude. He just stands there giving you a nasty look without asking what you'd like to order.

Worst sandwich shop ever . Very unhealthy cheap quality . Staff are very unclean they don’t change gloves . Use the same gloves everywhere. They should get 0 star .

Garbage human beings who refused to serve my pickup order because I had my service animal. Just avoid this business

Disgusting employee unprofessional. Never again. They do not answer the phone I called so many times just to have the phone hung up on me.

This place is not opened for 24hrs, the server locked the doors for more than 30 mins to just mop the floor.. and he is not opening the doors whatsoever.. w t f

Believe all the negative reviews. This is very bad, gave half of the amount, and is very bland.

It says open 24/7 but the guy refused to serve me at 4 am, after I walked all the time here

I dont understand why the guy in the line is not wearing a mask ? I was about to order something and I noticed that this guy is not following this important rule.

Worst service. Employee not friendly & co operative

The staff is rude, and the pricing is predatory. Refused to add jalapeños to my sandwich since I picked one of the options #8 on their own menu. Told me my single $9 foot long and large drink costed $18 because the card reader didn’t work so I needed to pay cash. Seriously? (And no receipt, of course)

I would give it 0 stars if I could!!! Went in to order pick up with my service dog and the Owner or whomever was at the counter, began to yell, no dogs in here! Told me to leave, Very rude!! I was gonna let it go. However, I turned around and went back in to show him her paperwork. Than all of a sudden he changed his tune! Oh yes the dog can come in.First of all do not assume and ask questions later. And on top of that gives me attitude! **CK THAT! I would never spend a dime at this Subway location. CYA!

The tables were dirty. The manager and the staff were rude, i was looking at them make the sandwich and he told me to go sit down. I ignored that request, we are not in a 1st grade classroom. The sandwich was empty!!! No meat!!! I think their religion makes them hate bacon so they purposefully don't add it. Something is not good here Then I tried to get a soda refill and then the guy yelled at me to pay. I have to call the corporate for this location because they are not acting right here.

I would defintenly recommend not eating here. I did a mobile order recently and I was eating a steak and cheese sub, and I wondered why it was so chewy. I opened it and there was a freaking hair in it, please. Folks, do not go in here. If you want subways, order from a different location or buy your own ingredients and make one of your own.

WARNING: IF YOU EAT HERE YOU HAVE A HIGH CHANCE OF GETTING SICK! Do not eat here, I ordered from here twice and noticed I got sick and wasn't sure if it was from their food until I walked in and noticed how dirty these people are. There was a guy working around 1AM, he goes to make my sandwich, grabs a glove but the gloves all fall on the dirty floor, he picks up that same glove, puts it on, then reaches inside the food, the sandwich, the vegetables, everything. I was wondering why I kept getting sick, after seeing that, I found out why and left. These people are DIRTY, AVOID THEM AT ALL COSTS. I am warning you all, DO NOT BUY FROM HERE. YOU WILL GET SICK

I walked in asking for one item and the worker was extremely disrespectful, making me repeat my order multiple times. When giving my change, she gave me less than said on the machine. Very bad service, very bad atmosphere. If I could give 0 stars I would.

I came for a sandwich and they did not give any meat, they almost gave me an empty bread! I told them and showed them how empty and they said too bad/ then they yelled at us and told us to leave and go eat somewhere else. Very rude employees and they try to charge for a drink refill. The place was dirty. Do not eat here read what everyone is saying is absolutely true they are very rude and they say nasty things to customers.

The employees yelled at us the customer and they told us we can't get refill The employees told us not to eat in their store!! They were rude and unprofessional to us. The sandwich was also empty didn't have any meat or anything Have to call the corporation on these employees.

workers were very rude, they messed up my sandwich and gave me completely wrong ingredients (it was a mobile order). When I told them my sandwich was wrong they tried to tell me it was correct when I ordered Turkey and they gave me chicken and bacon..? Then they yelled at me and kept telling me to throw away the wrong sandwich when I was already walking towards the trash can to throw it out. Horrible customer service and horrible experience. Will not be coming back.

Today !! The sandwich maker man. Refused to add extra toppings onto my sandwich because his boss told him to only put six pieces of olives. I even offered to pay extra. This place is the worst and dirtiest subway ever. All out to take your money. What happened to the customer is always right.

Customer service is hit or miss here depending on the person's mood that's serving you. Avoid Sundays, there's a racist guy with an attitude making derogatory and racist comments about whatever you're buying. Corporate should fire that unprofessional employee asap.

I thought Subway means eating fresh. This people they don’t change there gloves while making a sandwich touch anything like register , chips ,beverage ,giving hands with the delivery guys that’s so disgusting , I don’t want anybody to make me sandwich with the same gloves . (Come on people are dying because of Covid-19 ) i guess.. I need to find better place to get my sandwich .

DO NOT WASTE YOUR TIME THEY ARE NASTY PEOPLE MAKING YOUR FOOD THEY ARE FEEDING A DOG! I PAID $30 FOR CHICKEN SANDWHICH & SALAD THEY MISSED THINGS I ASKED FOR PLUS MADE THE WRONG BOWL THEN REFUSED TO REFUND ME! DO NOT GO HERE YOU WILL CURSE YOURSELF! SO UNPROFESSIONAL!!!!!!!!!!

I ordered "Double Protein" 3x from this place, and got nothing but 1 slice layer of meat. Can someone tell corporate they are cheating the customers out of a dollar and producing terrible service as a result. Atleast tell someone if you are going to screw them over. Can someone post the corporate number for direct complaints.

I always buy at this place, today 6/16/23 I went to buy a sandwich at 2:20AM and ordered what I always buy a regular meatball sandwich. and the man who served me charged me $13.45 for that sandwich, the most it costs with all taxes is $10 and a bit. To top it off, they didn't give me an invoice or anything. keep a lot of account in this place, they are stealing the employees.

Ordered online and when I came in the worker yelled and was extremely aggressive. This incident occurred 02/24/2024 around 9:10pm. I WOULD HIGHLY AVOID THIS PLACE.

I’ve ordered on the app a few times cause after working my overnight shift, it’s one of the only places close by I can eat. I order 15-20 minutes before I get there and it’s never ready. The guy working late night/early morning always says they’re closed for cleaning while he’s outside on the phone. Until he realizes I already ordered. THEN he starts to make it. This happens EVERY. TIME. This last time the store smelled like dirty armpits. He sloppily makes the sandwich, while still on the phone. I’d rather not eat than deal with this place or this guy again.

I had ordered a sweet chicken glaze sandwich with a bit of hot sauce but they made it unbearable to eat and more than half the fountain drinks were out of order. Go to a different on 2 blocks down, it’s worth the short trip

Certified un-fresh. The bread was so hard and dried out that it was inedible without peeling half of it off. Otherwise, I probably would have cracked a few teeth! Even then, it broke and crumbled everywhere just as stale bread would. Two thumbs down 👎

Ate a sandwich here yesterday which was the only meal I had, and I have been violently ill for 24 hours. Guy behind the counter was also trying to rip me off when I purchased the food. Paid via the app which included an up-charge for a bottle of iced tea. When I picked up the order he tried to give me a fountain soda and then argued with me that I needed to pay $2 cash for a bottle of iced tea. Never again.

I went to buy a few sandwiches today and the workers there spoke in their own language while making the food, not knowing that we could understand that they were talking about us. While paying, they were talking about whether we would give them a tip or not and when we did not, they started complaining. The service was terrible. They should learn to treat the customers with respect

Horrible. Used a Buy One get 50% off promo here, they gave half the amount of meat in each! Not only that, they was an olive pit in the sandwich.. see pics

We had two sandwiches take out and paid with card. But found out they charged 15% of tip on the receipt. So we went back there to ask why since we tapped our card and didn't touch anything and didn't see any tipping suggestion on the screen. 'Mondal' (not sure) if this is the guy's name who worked there, said it's not their problem, it's our problem with such a rude and horrible manner. Pointing in my wife's face yelling "it's your fault, you are wrong" when she was just trying to understand why it happened in the first place. She even suggested checking the camera so as not to be called a liar again and again by this man. He then informed her the cameras do not even work and she is wrong. I guess he's owner otherwise how can he be that rude?! This is one of the best and fastest ways to ruin SUBWAY's brand image if he plans to do it.

The person in charge refused to take my order, claiming he had too many online orders to handle. However, I was the only customer in the store at the time! His refusal of service was accompanied by rudeness towards me. I don’t believe this reflects the standards that Subway requires for its franchises!

I ordered online and used my coupon “buy one get one cold cut foot long”. As soon as I came in the store, I’ve noticed that the place had a funky/sour smell. Once I told them I’m here for pickup, they started yelling about why I ordered 2 cold cuts footlong and got mad because I asked for too much on my sandwich. I told them “I don’t go to subway that often and I’m just here because of the coupon.”. I’ve work in the food industry and their customer service is unacceptable. I ended up throwing the sandwich in the trash, I discovered the that cheese they use has mold on them. Easiest way to waste 15 dollars…

Employees are rude and disrespectful. They have no manners I don’t know where they come from.on top of that they put very little portions on your sandwich. The worse place I ever been too hands down. Went there twice and both times they were with a nasty attitude. STAY AWAY. I’m surprised this place hasn’t been shut down yet.

Does not make the sandwiches like they should. They don't put 2x cheese and very small amounts of meat. They are very unfriendly the many times I visited. Now I go to the 36th street one. Very friendly and always make the sandwiches exactly They way they should be. I suggest don't visit this location on Broadway in Astoria. Also never want to accept coupon, always also charge different prices very time I used to go. Adding for 5/03/2025 visit. Worst attention ever. Order the foot long nachos and it was the worse nachos I ever had. Total rippoff

R V

My family and I stopped in town to essentially visit the famous Goonies house and then decided to drop in for some quick sandwiches. It wasn’t busy and the only employee working was obviously not doing anything productive but from the get go her customer service skills lacked greatly. There was no greeting and we definitely didn’t feel welcomed to be there. There was no other customers in there and she didn’t look like she was cleaning up. She was short with her responses and she definitely made it known that we were an inconvenience. As we left my wife told her to have a “good night” and she proceeded to personally insult my wife. This person must have skipped the customer service portion of her training. Maybe the manager or the owner should conduct some retraining.

Maria Velasquez

Keygi (or however you spell the name) is EXTREMELY RUDE and has absolutely no customer service.We stopped by for some quick sandwiches and when ordering she had a visible issue with helping us. She personally insulted me for no reason in front of my husband and children. This insult came after I told her that I hoped she had a better day because of the short answers and visible attitude she was portraying while we were telling her our orders. When asked what sandwiches needed to be toasted I was letting her know that one of the sandwiches that she placed on her toasting mat did not need to be toasted, she said “I know, I was making room and arranging them”, when she clearly was not. I have never received such horrible service and disrespect. I would like for the manager or owner of this franchise to reach out to me.

Jacqueline Gollnick

I got here at 9:30am for an order that was supposed to be ready at 9:35am. Door was locked, no one was inside. The app doesn’t even allow you to cancel your order, just get directions or contact the store. What a joke.

Kenton Summers

Possibly the worst subway I've been to. I have tried to give them a few chances to improve. But the bread is always very dried out. They never have Italian herbs and cheese bread. If you order something toasted online they never toast it. Including things that should just automatically be toasted like chicken bacon ranch and meat ball sub. They are by far the slowest at making sandwiches of any subway I've been to as well.

Will Evans

IGNORED OUR ONLINE ORDER The worst subway and dare I say, worst business in town. We ordered our sandwich’s online and waited for OVER AN HOUR before calling and getting ignored by the staff. And on top of that won’t give us a refund. Never go to this subway

Anthony Scott

The employees ignored the online orders and were "cleaning" so they didn't even start until I showed up. There was nobody else in the store.

Mike Shapira

This is by far the worst Subway I have ever been to. Less than 50% of normal additions assortment , pretty much nothing to choose from. Soda machine is broken and almost no drinks in the fridge. No AC inside so pretty much impossible to be there. I don’t know how that location passes being part of otherwise good franchise. Avoid at all costs.

S

Horrendous. Worst Subway I've ever been to. 1. No A.C, stifling inside 2. Fountain drinks machine broken, and there's barely any options for drinks in the fridge. Not even an orange juice. 3. Missing a bunch of vegetables. 4. Food was stale. Questionable if passes a health inspection. Avoid.

Kevin Large

I ordered dinner for my wife and I. My wife's sandwich meatball sandwich came with mayo, lettuce, tomato, the extra meat i paid for was not there. My sandwich, again extra meat, was almost non existent. Pretty sure the sando artist just didn't want to grab the back up or just doesn't care. Either way, to bad! It seems like all locations just lost the quality of food for whatever reason. To bad cooperate doesn't step up and fix things. Just another subway to avoid! There are better places that have sandwiches that are worth your money...

vitol lock

Put in an online order. They called right before pickup and said they were out of everything including bread and to call back. Called back the next day and was told no refund and no subs by a very rude woman. $60 down the drain and they basically laughed at me on the phone.

Christina Q

Update Again. This place is a joke I went through the other day and not only I but two other customers walked out they don't the employee that they had there one female doesn't know anything about the rewards program and is not very friendly on communicating that basically told me it's up to me to put my information in there I'm trying to pull up a code that she needed to type in not that I needed to put information in there but okay then I heard that she's out of everything they are always out of product they don't have ham they don't have turkey or they don't have salami new owners okay again new owners and that is an issue evidently he's not on board so I will not go back to the Astoria Subway ever too many too much of negative happening there for me to take another chance they did have an employee she was wonderful I can't remember her name but she was friendly she knew the business she been there a long time and she's not there anymore they have this other person who doesn't know enough about the business evidently so kudos to you new owners of Subway and Astoria keep it up you'll lose more customers that's not the first time I've been in there they've been out of product and customers walked out then too Update on my past post which was not very favorable but recently I visited and I've got to say new owners again great personalities of employees there's still one that's been there a while and I love her to death she's great I'm sorry I can't remember her name at this moment but she's great was not working when I was in there but the girl that was was funny smiled and laughed a lot served me well and I will definitely give this a five star four-star rating welcome aboard new owners New Owner, this place is clean, staff is great while still learning themselves. Give it a shot and let the owner know what you think. My impression is that he listens and will work on suggestions or complaints within reason, of course. .

Kelly Bennett

These people had no bread at 12:00 lunchtime. The company has pulled away from all accountability because there's no phone number that is not automated and you can only file a complaint if you have a receipt number. This was the worst lunch ever, since it takes me fifteen minutes just to walk there, I stood in line for about ten minutes without being even greeted, they were right there so they saw me. I have already spent way too much energy, I will be spending money for postage to write a letter about my experience today. Did I mention the bathrooms were blocked off. Soo unhappy 😭

Jo Creyf

Dirty, worn-out place and our sandwiches looked similar. No cheddar on stock, no mayo on stock, the sandwich was doughy and ripped. We should have known when we walked in! We were the only customers there during what should have been mid-week lunch rush hour. This looks very much like a place that is run by people who don't invest in the business and just want to squeeze out as much as they can. I hope the employees are being treated okay but I saw cameras pointed at them (as well as cameras pointed at customers... which is okay), so that's not a good sign ☢️ Needless to say we're not coming back here until we see at least visible changes.

+4

Debra Johnson

RUDE, abrupt service! Felt like I was a bother! Wrapped my sandwich in what appears to be dirty paper! I will not eat it, nor will I return it! I WILL NEVER GO BACK to this location!