Natasha Diaz

Went here a couple times, the first time an employee touched the food with her bare hands and the second time the food was so dry and cold it was horrible (there were no customers so no excuse) I’m currently sitting in a long line at TacoBell right next door and honestly I love Wendy’s and would hope over there to their empty restaurant line, but because the food and service quality is so bad I would rather sit in line at Taco Bell . They need new management because normally Wendy’s is so good, but this one is horrible!! Get it together

Amber Boyce

I’ve not been to Wendy’s in about 15 years. My visit today was the worst visit I’ve ever had to any restaurant. They skipped over my order after 25 minutes. I go to the counter. It takes him 10 minutes to get it to me when I get it, it’s wrong. I asked for a single patty bacon. They gave me a double I asked for fresh Extra crispy fries. They gave me stale old ones. I take my fries up there and tell them they are supposed to be fresh. The man said he’s gonna get fresh ones. That’s why I discovered my burger has two patties. I take my burger up there he even said this is horrible service. The man behind the counter acknowledged it was horrible service. I told her I wanted a refund the lady that was frying said because I took one bite of the burger even though I waited over 40 minutes and still was not getting fresh fries they were trying to give me all fries that were sitting in the basket over the grease so they stole my money. They were rude. I couldn’t understand her. She’s speaking to me in Spanish. I don’t speak Spanish. I will never go to Wendy’s as long as I live, and if I have to pick at this place, I will.

Sheldon G.

Worst Wendy's I've ever been to. I have to turn around and go back because they messed something up more then any other fast food place in the area.

S Jackson

Terrible customer service, rude management. Beware, no refunds for mobile orders. Should be zero stars. Placed a mobile order today, October 22 and went to the drive-thru. I was told that they were not taking orders due to the system being down. I tried to explain I had a mobile order that had been placed 15 minutes prior… only to be met with silence. I pulled around to the drive-thru; staff coming back-and-forth seeing me and ignoring me. I proceeded to blow my horn yet I was still ignored. I had to park and go in the restaurant. Explained once again to the staff member who I spoke to at the drive-thru that I had a mobile order and he told me the system was down. I asked to cancel it as it could not be prepared. Three people were in line, shaking their heads as they had been waiting and waiting to have their orders completed. He finds my order in the system, which I was told was down however he was able to locate it. He grabs a manager and tells her he needs to issue a refund. She looks at my receipt and then at me and states that they give no refund for mobile orders. I tried to explain that from my understanding they were unable to fulfill the order as systems were down. He tells me he could complete the order. Wow, at the drive-thru I was told that the systems were down and they were not completing orders, but now I can get the items I ordered. Items I don’t want and can’t get a refund for.

Taryn Hobson

Why do you show you're open until 1am when your team starts closing at 12:20? I placed a mobile order, PAID. showed up and the speaker and a employee said they were closed. Despite the fact that it says they are open until 1am.. very misleading. Im lucky there was even a cancel button. Most apps don’t but that’s probably because they stay open until their closing time

Eliana Garcia

Dr. Pepper was watered down, asked for another one was still bad. They then told me to use the self serve and was still horrible. Even the other drinks were bad. My food was not fresh. Avoid this Wendy’s.

JP

9/5/2025 mobile order at 245pm. 10 items total and only 2 items were correct and those were cold. Only 1 customer in drive thru but took over 15 min to receive order. Had to go back inside to get correct items which also took awhile. They changed the lettuce from the single leaf to shredded and it's awful. The nuggets were not tender and they gave me 2 orders of spicy nuggets which I didn't notice till home and can't eat spicy. Very disappointed all around.

Charles Soukup

Came here paid for my food didn't receive my card back or recipe. Pulled off came back for the card. They responded with what card and claimed to not have it and gave me a recipe for my food. So I stepped out of my car and went inside. When I came inside they immediately handed over my card and sarcastically told me to have a good day knowing that I was unsatisfied with these actions. I'm watching my card now to see if anyone going to use it now. Check your managers they handled the situation poorly and made me feel like I was in the wrong.

Romel Rodriguez

Came to get food today at this location all I'm going to say is that if you're going to have someone working the drive through make sure that person pays attention. I literally had to place my order three times which tells me one of two things. Either the kid working the drive through doesn't care or isn't happy with his job

HoneY Redd

I went thru the drive thru and had placed my order and the pulled me up and then when we got our food it was wrong and I tried to call and no one picked up

Renee Torres

Customer service chick at drive thru was rude as hell... I got son of baconator and looks like a got a kids lil piece of hamburger and dried... fries were cold and soggy!! And yet they want a raise but can't even smile or day have a good day or serve your food hot and ready... practically jus threw my food at me as soon as I pulled up to the window!!! Smh.. sure miss the old days when these kids actually knew the value of work.. LAZY LAZY LAZY LAZY

J R

The customer service was satisfactory, however, the quality of the food was not up to par. The spicy nuggets were undercooked and contained an unusual substance. Nevertheless, these issues are not unexpected in a fast food establishment.