Yahya Gahbiche

The staff here is amazing—everyone always greets me warmly when I walk in and checks to see if I need anything. Big shoutout to Capone for consistently offering the best hospitality. The place is always clean, the food comes out quickly, and it tastes amazing.

Dayna

This location has been amazing for years. I was a resident at LU years ago when they opened and loved having Shake Shack below me. I've moved but I still come here for a quick and great chicken sandwich. Nice spot to pop off of congress and enjoy lunch. Super friendly staff here for as long as I've went. It was busy but the self serve kiosks made ordering through the line quick and easy. Location was clean as well, great visit as always.

Alex Lai

Shake Shack is the classic burger restaurant. Overall, this store is great. You will feel comfortable dining inside. People who served me is kind and friendly. I ordered Shake burger, fries and fried chicken this visit. $15 is a bit pricey for a burger place. However, you will enjoy your meal here.

Gemma Lee

Nice ambiance, absolutely delicious food! Get the fries with cheese and bacon. You won't regret it! Honestly, you can't go wrong with any of the food there. Over three years later and my fam and I still feel the same way about this Shake Shack! The girl who helped us was so kind and thoughtful. And super patient because it took me forever to decide which delicious mix I wanted! Again, I don't think you could go wrong.

+2

They contacted me and offered me a gift card to make things right and try it again. The food was much better the second go around and no one got sick. Thanks for fixing the issue.

Had it delivered and still hot and delicious! A great burger any you decide to choose from. Now the shakes are just out of this world! So delicious! Only complaint is the straw gets clogged often…

I have had nothing but good experiences at this location. Great service, cooks and food is always on time and delicious.

I love shake shack and couldn't wait to try this location. It is really nice inside and out. The architecture is cool and modern. First time trying the chicken sandwich. Juicy, full of flavor, not …

The last time I came here with my buddy we enjoyed it. The food was delicious, there weren't any service issues and the prices were reasonable. I would come back here again for their burger, fries …

Tim Liu music Youtuber

Shack burger was really tasty,onions also incredible but the portion could be bigger,bacon burger was ok but not recommended.

Ask Amy

🧠 Ask Amy Review: Shake Shack 🍔 Hands down one of the best Shake Shacks we’ve been to across Texas, Florida, and Michigan. 🔥 Food was hot, fresh, and delicious — the way it should be. 😋 Burgers hit, fries delivered, zero disappointment. 💰 Worth every penny and every calorie. 🚗 Parking (The Only Villain) 🚫 Parking is rough. Like, circle-the-block rough. 🅿️ Expect to park on a side street and walk it in. 😬 Leave and come back? Cute idea. Not happening. 🤍 Staff Shout-Out 😊 Workers were genuinely kind and welcoming. 🙌 Friendly, patient, and clearly cared about doing things right. 👏 Customer service made the experience even better. 💬 Ask Amy Says I’ll walk for good food and good people — no problem. ⭐⭐⭐⭐ Rating: 4/5 🍔 Great food 🤍 Great staff 🚶‍♀️ Questionable parking 🏆 Still a win

Caroline K

This is such a cool place! Its close to downtown and has stunning views! The food was pretty good but it looked pretty different from how it was advertised. The service wasnt really active, bevause you order on a screen. It took aboit 10 minutes to get 3 burgers, 2 fries, and 3 drinks. I really recommend going here

Deeply disappointed that they no longer have vegan ice cream or milkshakes. They were excellent, and honestly, the whole draw for me. Sure, I'm glad they have a vegan burger patty now, but the regula…

It's 1.5 stars for me, I'll round up to 2. Not a complete disaster, but I'm pretty sure after my 2 visits I'm done with this place. Don't mean to be a Shake Stack Pooper Scooper but it just doesn't r…

First, service while finishing my meal has always been great. The person checking on how I'm doing and offering to pick up any unneeded items has been friendly and engaging. However, you order food…

3.5 stars for Shake Shack is CRAZZZZZZZZZY. Shake Shack is the best "fast food" burger in the country. Certainly in Austin. The freshest ingredients, most flavorful patties, minimalistic and hu…

3.5 stars for Shake Shack is CRAZZZZZZZZZY. Shake Shack is the best "fast food" burger in the country. Certainly in Austin. The freshest ingredients, most flavorful patties, minimalistic and huge p…

the burgers are good, my son says the crispy chicken sandwich is the best he has had ... better than chick fil a . The service and speed here are awesomea The employees are really nice . \nThe only…

fries, chicken burger, and chicken nuggets were all overwhelmingly salty... and truly not good. I didn't finish more then10% of my meal before calling it a day.\n\nSo many other burger places with …

Like a normal Shake Shack, but they don't clean it. Also, the reception to your phone is terrible and they don't offer wifi.

Good burger and fries, great customer service. Several tables were dirty and needed to be cleaned. Plenty of parking available and nice area for walking or to watch a movie at the nearby Alamo draf…

The food was very good. I enjoyed my single well done burger with avocado a lot. The fries were excellent as well. I liked the fact that I could get my burger as I liked it. The black and white sha…

Went here later in the evening and split a burger, fries, and shake. All the food was good and hot. Most of their business is call ahead so we waited a bit longer. But worth it.

Went here later in the evening and split a burger, fries, and shake. All the food was good and hot. Most of their business is call ahead so we waited a bit longer. But worth it.

Went here later in the evening and split a burger, fries, and shake. All the food was good and hot. Most of their business is call ahead so we waited a bit longer. But worth it.

Went here later in the evening and split a burger, fries, and shake. All the food was good and hot. Most of their business is call ahead so we waited a bit longer. But worth it.

Went here later in the evening and split a burger, fries, and shake. All the food was good and hot. Most of their business is call ahead so we waited a bit longer. But worth it.

Rui Jia

Oh my gyat it’s so expensive 😭😭 but so tasty I’m fine with indulging & I’d come here more often if I had a 100k salary. But this was $40 so I’m taking myself back to in & out or McDonald’s😔 staff is amazing tho! My dumbahh left my keys in the bathroom and this super pretty girly working let me know and returned my keys to me. Thanks yall!!

Ed Fuentes

Had the Big Shack and some onion rings. Burger was fresh but nothing that was really memorable another than it's $10 for a basic burger. Onions rings were quite bland and to serve a tiny 6 piece portion for $5 seemed steep. Good in a pinch for a burger craving. Nothing going that would make me think about it again with other good food options in the area.

Pierre Filardi

Ordered a well done burger. I really dislike undercooked hamburgers. I’m not apologetic about that - that’s the way I want it and am not comfortable with undercooked hamburgers. Mine was below pink. See photo. Not the first time it’s happened. In terms of a “quality control” issue I bet they put out a percentage of pink or even red (raw) in the middle burgers that would make the manager cringe. I really wish when “well done” is ordered and stamped on the receipt that they would tell the kitchen to pay attention and not just cook it like any other order, even if they are busy! Especially at a premium price! I do really like their burgers and fries but as someone who doesn’t like undercooked hamburgers I will wait a bit till I want to order again. Unfortunately it was take out so I was home and could not ask for a redo.

Dave M

Today was my first time to visit a Shake Shack. I’ve heard very good things about their hamburgers and was excited to give it a try. A gentleman working the counter was very helpful guiding me through the kiosk to order a smashburger and an order of fries. After waiting what seemed like an unusually long time, my order was delivered to the table. The burger was small, but very tasty. The bun was very soft and delicious The lettuce was, as the picture shows, tiny and completely wilted I was unable to bite through it, as it slid off the burger in one chewy mess. I enjoyed the fries (warm, not hot) and thought the portion was fair for the $4 charge. Overall, I would like to give it a 3.5 star rating if that was possible.

It's been so long since I've had Shake Shack so we decided to give it a try again for dinner tonight. Not only have the prices increased over the years with inflation, but I swear the burgers have …

I remember the quality being better and Shake shack before. It's not that good anymore. The meal is alright. \nThe restaurant is spacious and clean and it offers a good view of downtown.

We think it was a good meal option meanwhile we were waiting for our flight. The restaurant has its own sitting area, which we considered as a plus compared with other eating alternatives at the fo…

The chicken nuggets were over cooked. The burger was alright. The bun lacked flavor. The service was quick and the place was clean .

Allie Paige

I usually love shake shack, ordered via lunch drop and the burger was rare/med-rare. Inedible for me. If you can’t take in a bulk order and cook everything properly then please don’t accept large orders. This left me without lunch all day at work.

Man... F' this place! $4.50 for onion rings = 4 onion rings! 4 ! I'm so sick and tired of being ripped off.

I just had to wait 30 min for 2 shakes after asking about them 3 times they finally came to my table

Way too high priced.... lower price...!!!!\nChicken fried tasted real odd.....u have to self serve...or feel guilty asking to be served...\nIll go elsewhere...for better taste and cheaper price

The fact that they ask you for a tip after they make you sit there and push all those f****** buttons to get a (profanity removed) hamburger. This place sucks

A guy was doing a livestream and the cashier was really disrespectful to him, he sounded like he was hating his job or something. At 07-25 around 5pm austin time

Edit!: Horrible! got rid of the dairy free shake for no reason! No reason to ever go back. The plant based shake is very good. The service was excellent, friendly and efficient. The fries got cold and kinda gross quick.