Dunkin' Donuts

I'm up early and I get my coffee and breakfast cheese sausage croissant in the morning I'm in and out and they are very quick.

The young woman who waited on us was very personable and there was a much better selection of donuts than we expected considering we got there a half hour before closing.

Always respectful and cheerful people.Never a problem anytime I go

This Dunkin and the one on the vestal parkway are the best. The workers are always nice, the drinks are made right, and they keep the line moving.

Customer service is outstanding. They greet me by name and know my order. I wouldn't go anywhere else

Staff very professional and friendly every time I go to Dunkin. Thank you for having the best coffee, donuts and staff. I have only one question that is where are the jelly munchkins?

Had the vanilla cold brew. Very good. Definitely recommend. Staff is always professional and go above and beyond. Thank you DD.

The drive thru is always backed up into the street, but with good reason. I don't drink coffee but my wife swears by theirs, and they always have a good donut selection too.

Stopped for a quick cup of coffee and I was so hungry. I didn't even know it was Donut Day. I did not have to be offered twice to get my breakfast that day. Thank you Dunkin. Love you coffee especially with a free donut!

The girls that work in the Kirkwood store are always so nice and my coffee and pumpkin muffins are my fav. Thank you

I go to this Dunkin every morning.. They know my order so I do not even have to say anything.. the manager is very hard working you see her all over the place.. actively helping her employees..

I love my dunkin donuts and every one that works there are the best. They are an amazing team of workers. I have never dealt with so many amazing and friendly works in one place. As I have with this Dunkin donuts.

It's nice when the employees are upbeat, n apologetic when it comes to waiting which I already know there's to be a wait,, DD is the best place for coffee drinks n sweets plus the avocado toast is where it's at,, so good

I love the new updated look, I'm not crazy about the bar and stools, I and many other people actually meet there to meet friends for coffee and you don't really have enough tables to do that anymore but It's Dunkin... What's not to love!

They listen very well to speciality drinks! However every time I order a xl black and ask for ice in it I have to remind them after they hand it to me. Otherwise it is a great place don't mind the wait they are always slammed so they are clearly doing something right!!!!

I ran over there from work to grab a vanilla bean ice coolatta it was completely amazing and the ladies that were there were super friendly and nice the place was fairly clean and they are cleaning up. I am not going to be a Dunkin donuts fan due to the experience Thank you Dunkin donuts ladies you both were Awesome

Always great service! Today the guy said jokingly "we can't be friends anymore since I have to cook those sandwiches for you!" Took me off guard and made me laugh. When got to window the girl at window was smiling and laughing. Great attitudes and made my day! I never have any issues at this Dunkin Donuts. Great food and service!,Keep up great service!!!

Opens Early!! Food is delicious.

So much better than the vestal ave dunks. They pretty much always get my coffee right and if they don’t they fix it without hesitation. At vestal the lady flat out refused to remake my iced coffee. Also has some cool stickers at the drive through window

Brenda Truex

Quick drive through good coffee and a morning donut.

Kayvon Akbarian

Visiting from out of state, and this has been hands-down the best Dunkin’ in the area. Service is always prompt, the iced coffee is consistently spot-on, and the staff are friendly and welcoming.

Amy Lee

My son often stops here on the walk home from west middle and they are so polite to him and whenever he brings mom home a treat out of his allowance it tastes wonderful.

Brad Ev

Ok. In Manhattan, Queens and Westchester, I’ve been to several Dunkin locations. This location is head and shoulders better than than any I’ve been in. Very clean. Very attentive staff. Much better donut and drink selection, than other Dunkin’s. And large facility. It looks like it was built from the ground up within a recent time. They also have a drive through and a self serve kiosk inside, as well as a cashier. Unlike any Dunkin I have ever been to. Highly recommend.

Erica B

The staff at this location work very very hard. They always treat people with kindness and the food and coffee stays on point. Take time to say thank you for all they do. STAFF MEMBERS YOU ARE APPRECIATED THANK YOU FOR STARTING MY MORNING OFF WITH 💕💕💕💕 LOVE!!! KEEP UP THE GOOD WORK.

Great coffee and food most of the time they just put normal sugar instead of sweetener and I couldn't drink my coffee

It's one of the only good ones around. Every time I go my order is right, the worst thing that's happened is they don't always stir the drinks well.

Well, this place always keep getting better and nicer. While drive thru can be busy during peak hours,it's still not that much of wait

Answers are what we have for other people's problems not mine. It's good just if they have donuts. Always out if old fashion donuts. Ugh

Coffee is always on point. Spot can get extremely busy and overwhelm staff at times, yet this always remain polite and courteous. Pumpkin cream cold brew ( I like mine with cream and sugar) is super delicious.

Best donuts and bagels. They have everything rightly priced and quality maintained. Food is easily available. Downside: i need some kind of topping while having a bagel and they have a variety of bagels but no topping (toppings as in sauces or salsa).

Staff courteous, however one must repeat unusual requests sometimes. Like mine for instance. Med-size hot tea. Two(2) tea bags. Six(6) Equal & about 4-5 creamers. With a spoon no less. Talk about particular. Well, once you're a regular & a known quantity - hey - they're all over u like flies. Just one fantastic bunch of people working @ the Main St. BGM franchise - if that's politically correct? Only here, only here.

The barista was super rude, it took 20 minutes in the drive thru, but our food and drinks were good

I absolutely hate the driving and parking situation there. I would go everyday if it wasn't such a brawl situation. People cut you right off when I was just parking, scared I was going to budge on front of them! Like calm down.

I love the service here at this location. The staff is always friendly and very helpful. It's always very clean and the wait is usually pretty quick. Going there early in the morning is the only time I would say you may encounter a bit of a wait because they get a lot of business from the people who are on their way to work. Which is understandable. Other than that....Love this place alot. Oh and the doughnuts are always fresh and hot stale tasting like some other places that you may visit

Maureen Ganley

The employees here are very customer service oriented. Fast service and always a good selection of donuts.

Jay Yelincic

Can't go wrong with a Coffee with a turbo

Rude people work in this Dunkin. Every single time I have ever gone in there the people working act annoyed for you being there. 3 stars because, hey, it's Dunkin. Good coffee.

The representative at the drive thru was rude and rushed us to take our order. The coffee we ordered was actually decent.

This store is always busy. I took a quick sip of my drink while waiting WAY too long for food. Manager screamed at me to fix my facemask. I was ALONE in front of store and way more than six feet from every worker. Meh

Good quick service. The biggest issue is the parking lot. Its hard to get out if you dont go through the drive through. The drive through during the morning rush causes traffic to pile up in the street as they wait to enter the parking lot. Their infrastructure is just awful.

The drive through was long. The wait inside was longer. There should be one person designated for the register.

Small but average Dunkin location. I've noticed it doesn't matter going in or drive-thru , the service is always slow here. Staff have been seen numerous times scrambling to complete orders.

helen collingwood

This particular place puts out good food but some of the staff need to be more public friendly, example, the woman at the window this morning looked like death warmed over no thank you no smile, nothing, it's best of you have a positive attitude.

I have received several coffee's that were cold at several different DD locations in the past 3 or 4 weeks. . Very dissapointing when you get one when you are on the go and dont have time to go back .

The food and drinks are amazing its just that everytime I go there I wait 20 mins for the drive thru and about 5-10 inside not a long line I dont know what taking them do long but ill def bump the stars up for the speed

I love dunkin and will never stop going, but this location in particular has very slow service like we were in the drive-through for about 15 minutes.

I honestly do not know why I order from here. I do my ordering on the on the go app, like 10 mins ahead and every time I get here it is never complete or sometimes even started. I understand they get busy but then I will get here and wait 5 mins before being acknowledged by a worker at the pick-up area then still, never without fail have to go to the register to inquire about my order. Other than that, most times the staff is very friendly.

The line for the drive-through is always leading out into the road and difficult to maneuver around. The staff is sometimes friendly, but they often get our order wrong - this last time they messed up our order, fixed it, but that was wrong too, so we had to go inside to clarify our original order which was frustrating. It is incredibly convenient for us - we wouldn't go out of our way to come here.

Firdous Khan

Too slow. Food was cold. Wasn’t even that busy.

I went there this morning the food that we got which was half of what we ordered and charged for was old it was not a good experience

I love dunkin' donuts hands down one of the best coffee shops I've ever been to but this location is ridiculous full of college or high school kids as staff are coffees on the back counter for 5 minutes and then rudely asked what are you waiting for

Very poor customer service. An employee gave me the wrong item and when I asked for the correct one she told me that I would have to pay again, though I hadn't eaten what she'd given me. It's not my fault that you gave me the wrong thing and I shouldn't have to pay for it.

The coffee is probably the best coffee anywhere not the cheapest the donuts and baked goods suck I live in Binghamton then I'd rather drive across town to the south side and going to Manny's for homemade donuts they are the bomb Dunkin Donuts Big Woods come in a truck from a commissary in Scranton PA usually by the time I get to Binghamton they're already getting stale

Took forever to get my order and to just pay. When I finally got my food there was a brown,slimy leafy on my plain cream cheese beagle. Also wasn’t toasted like asked.

The customer service is disgustingly rude with attitude. They got my order completely wrong as always. Never fails to disappoint. I recommend not ordering anything complex, waste of time.

I really didn't want to give them 1 star but you have to pick 1. DO NOT GO TO THE DUNKIN ON MAIN STREET IN BINGHAMTON! THEY MAKE THERE WORKER'S COME IN TO WORK SICK AND THEY THREATEN THERE EMPLOYEES TO COME TO WORK OR GET FIRED! NOW WOULD YOU WANT A SICK EMPLOYEE TO SERVE YOU? I know I don't! This is food service!

Over rated, xl coffee over 3 bux. Not open hollidays, people that work there are polite but at the end of the day more than 30 cents a donut is a rip off, this is just my review....

Slow service and after my 20 minute wait for one drink they gave me a watered down hot chocolate I will not be going back to this location

Horrible customer service. Managers are completely rude to customers and Co workers. I worked here and fired me because they like to change my schedule without telling me and fired me for not showing up on my day off. Horrible place to go.

Ordered a frozen coffee which is basically an iced coffee but blended. Got back an ice coffee. The sugar wasn’t mixed in and just sat at the bottom. Worst dunkin experience ever

Pretty slow inside, and the drive thru in the morning is just annoying. They need to improve the design, as it causes traffic problems on the street and intersection. Oh, and where's all the filling in the donut? Missing. They also refused to fulfill a drink that was ordered through the app (even though it was supposed to be ready upon arrival). They refused because no mask was being worn, even though that's no longer a mandate.

The lady at the drive thru tonight got my order wrong and when i asked to correct it she was extremely rude and nasty for no reason. I just told her she forgot a wrap and instead of fixing the problem gave me a huge attitude and continued to tell me I was wrong.

Very slow and rude staff. I use the to go order option and every single time my order is not ready. Then when I do finally get it it's not what I ordered. It's frustrating when it happens over and over again. I go back because they are the most convenient location for me. All they are is convenient.....

Waiting for half an hour for a simple order. Mismanagement and no accountantability. Employees are running around without any clue of how to provide customer

Slow SLOW Slow. Very slow. At times its quick. Usually I see 3 ppl working when there. Gets really backed up*** Update: 3rd time Ive been here in a row. Easily 20 minute wait. Mine was 35 when I gave up. They got to the point ppl were leaving their cars. Their response, "oh, our lobby is closed due to covid" (as ppl were leaving with their drinks) OK. Sure. How bout this. How bout giving a s*** about what you are doing. you were warned. When you are late for work, your fault. Advice to u is dont go here if a- youre in a hurry and b- theres no libe. They dont want your buisenes. Kirkwood Dunkin is the only worse restaurant Ive seen in all of my travels.

My wife and I Pulled up to the window to be cashed out and forgot to ask for an old fashioned donut at the speaker. The employee cashing us out rolled his eyes and sighed and took 2 steps grabbed a donut and handed it through the window and said “the next time you ask to do that they are going to say no and not do it for you at all.” I thought that was entirely rude and we inconvenienced him to add a donut to our order. I’ve worked for Dunkin’ Donuts a long time ago and we have always been taught to NEVER tell a customer NO. 211 Main St Binghamton NY, DO BETTER.

I've stopped going to this dunkin location. Drive thru "what do you want?" Me "medium coffee please" Window Me hey how are you today? Window "$2" Me "thank you have a great day" Window *cold dead stare" People have bad days but the coffee was also horrible. Tasted watered down that day and the whole interaction turned me off. If I'm paying $2 A day for coffee can it at least be a decent cup? Never again

Literally the worse customer service of all time the 2 girls were so rude and ratchet like if you hate your life don’t bring it onto me so me and my cousin’s boyfriend went to get some coffe and some donuts in drive thru as soon as we got there we were getting attitude by the lady in drive thru my cousin boyfriend said “can we get 30 seconds” because I was telling him what I wanted and she was getting annoyed telling us to hurry up and they messed up our order scammed us for our money I cussed them out in drive thru because of the disrespect we were giving from the two girls last night they said we needed to go back in the line after they messed up our order and literally on the receipt we paid for it too at first they didn’t even give us our receipt no she was trying to explain to us our life story for no reason we just wanted our food and go home we understand it’s fast food but don’t bring your anger on to us smh never going here ever again

They always mess up my order. Today I asked for an Angus Steak (with no cheese) on a Cinnamon Raisin bagel and a Turkey Sausage Egg and Cheese sandwich (with no cheese) on a flatbread. They gave me the Angus Steak on a flatbread and they would've put cheese in it if I didn't remind them as soon as I noticed. They also gave me the Turkey Sausage in an English Muffin and put cheese in it. I'm never coming back.

I have my friend get me coffee from here all the time and this morning we were not pleased. I'll start by saying that my sandwich and one out of my three coffees was made incorrectly, which isn't a big deal right ? Just ask them to remake it, WELLLLLL I would have except the two workers were fighting about how one person never helped and doesn't do anything. All while I wasn't being helped at all. It was very uncomfortable and unprofessional. So I took my wrong coffee and wrong sandwich and left. Do you see my problem?

Asked for almond milk in my latte and the drive thru girl said, "Come on really?!?!" super bitchy and was pissed when I asked for whipped cream on top. IT SHOWS WHIPPED CREAM IN THE PHOTO?!?! This place never gets orders right they're super rude and complain anytime you want to "customize" your order and not just order as is off the menu. I ABSOLUTELY HATE THIS D&D LOCATION! Tear it down and put something more useful here please Binghamton needs it and your workers obviously hate it as well.

NOT RECOMMENDED: [Failing with the times] I'm very Dunkin Disappointed at the decline of the dunkin product brand. When I first visited dunkin years ago you could smell the donuts cooking from outside the restaurant and there were all kinds of fresh donuts to choose from. They have eliminated the inhouse baking and streamlined their operations into something totally different from the DD creation I fell in love with. Many jobs have been eliminated and the D&D that remains is some vendor type coffe operation selling day olds because the fresh ones dont even exist anymore. So sorry that you passed without me realizing it... My D&D is long a thing of the past and I'm sad... This generation doesnt realize what they are missing because they dont realize what you once were. So sad and my rate for failing with the times...

With the price increase an the horrible new flavor coffee an the hard donuts I paid 6.26 for 6 they should not be hard thanks a bunch main street dunkin in Binghamton ny was a every day customer since dark roast coffee came out ty for the run! I'm running to my kitchen now.

The worst service ever with these new employees, they never get your order right. Then they give you attitude when you come to fix your order. McDonalds is right down the road and their coffee is way better....

This Dunkin’ Donuts was busy and scattered in their operations. In the drive thru, I moved to the second window. My boyfriend handed over his card and they charged his card somehow even though they didn’t know our order. She asked us if we ordered two caramel iced lattes. We said nope. She asked if we ordered two vanilla iced coffees. We confirmed that we did not. She began to look frustrated and said the orders are mixed up, never apologized, just demanded that I tell her the order again. As a lot of time had passed, I couldn’t remember my boyfriends order. So as he was re-telling me his order so I could repeat it to her, the employee began to raise her voice telling me that I need to speak up and say it for myself, not him, and proceeded to complain to me very condescendingly how busy they are and how she can’t hear with the mic and how many cars are behind me. At this point I lost my cool and told them that they are being very unprofessional and I couldn’t believe it. I never disrespected them or called them names. Just complained about the situation and how I shouldn’t have to be treated with disrespect because of how busy they are. She said that I am being rude and that she won’t serve me now and that I need to leave. I was so mad I drove off. However, my boyfriend reminded me that he already paid and they just took his money. So he decided he would go inside the store (he is a lot more patient than I am). He waited in the line for 15 minutes and then very politely asked for his food because he paid. The employee remembered that he was with me and started talking badly about me as soon as she saw him. He just said that he didn’t want any drama or issues just wanted what he ordered because he paid for it. She said “no you didn’t” and he ended up having to pull up his mobile bank statement to prove it. She finally gave him his order and she said (Very snotty) “you need to be careful because employees could mess with your food. Also you’re not allowed back here.” So that tells me right there that they could be tampering with peoples food in there (spitting, dropping on the floor, and god knows what else) Order from there at your own risk.

These people charged $7 for almond milk as they put it in as 6&8 which is the amount of caramel we wanted!!! So don't go here as I requested a refund and was going to give them the coffees back and they refused to do that!!! So fair warning the fact that they won't refund customers who request it is absolutely ridiculous and not what good customer service is!!! I will never come back to this location!!

This week 10/31 to 11/04 has been so slow at this Drive thru. I don't know what happened or changed but it’s much slower than usual. I clocked It yesterday and it took 35 minutes to get coffee (arrived 7:15 and got coffee at 7:47). I saw 3 cars pull out of the drive thru line bc it was taking too long. Every day this week has been the same. Who has 30 minutes for DD drive thru!? I can’t come here anymore because it takes too long.

If I could give this location zero stars I would! I’ve gone to this location multiple times, and each time they mess up my order. I always get the same thing. I order a Iced French vanilla swirl coffee, a blueberry muffin, and an everything bagel with cream cheese. The coffee was absolutely horrible! The bagel didn’t have any cream cheese, it was just a plain bagel! The second time I went they gave me a bagel with sausage, egg, and cheese. When I clearly ordered a bagel with JUST cream cheese! Then my muffins on multiple occasions was raw in the inside! I’m completely disgusted, by the service in this place! I will be calling the store to speak to the manager! This is money that was wasted on disgusting, incorrect orders!

Horrible customer service, rude staff, hanging around in the parking lot smoking and yelling/cursing at my husband after they were in the wrong and we were leaving. Dirty facility too, think they should spend the time they use to be rude to customers on picking up a mop or a broom once in a while and wiping down some tables. I love Dunkin but not this one and after this awful experience of customer service at its worst I will never return here again even if I am in the neighborhood. Im also going to share the details of that experience with everyone I know locally too, so that they can be aware of how this location treats people. The only reason this got 1 star is that the coffee I got (the only thing they got right with our order) was good.

Ramel Franta

Just went to dunkin this morning to get a bacon jam grilled cheese they 1st gave us the wrong item then after going back in to get what they had already messed up it was wrong yet again im sorry but egg dont go on a grilled cheese and maybe if you would pay attention to what someone says instead of rushing them yall would do a better job

Kayla Craven

food was very burnt, drinks were okay. just really unimpressed usually this is a great location.

Danielle Benninger

I was going through the drive through and asked for an additional cup. I asked the gentleman if I could get a water cup then and just dump it out because I mix the coffee with my protein shake and have done this plenty. The RUDDEST woman superseded the gentleman’s voice and yelled at me LITERALLY WE CANT UNLESS YOU BUY A LARGE DRINK. Mind you in my decade of going to Dunkin this has never been a problem. It sucks they’ll hire any person these days who haven’t learned how to communicate kindly.

Brian O

I found a long Black PUBE in my sandwich this morning. ALL PREPPERS SHOULD USE HAIR NETS. There is the 10" PUBE on the receipt

Khamren Chanthavong

Terrible Employees, they all have attitudes and all seem extremely miserable. One young lady took my order and had majority of my order wrong I ordered two drinks they gave and charged me for three, I also ordered a bagel with cream cheese and they gave me a bagel with no cream cheese. When I told the young lady at the window that part of my order was wrong she exceeded to tell me that it wasn’t wrong and tried to argue with me… very disrespectful and a awful dunkin to go to if I could give this 0 stars I would.

Kasen Maverick

They don't understand their own sequence system. Become flustered easily. Expect you as the customer to fix the sorting issue, in which case unacceptable. The food was acceptable as far as soothing the burn of disappointment from the letdown of expectations. (Lady's and gentlemen, the bar wasn't that high... It's probably a penny off the ground...) The quality of food you get isn't worth the price and hassle, at least from this particular location. The one in Endicott, however, was wonderful.

Gilbert Elliot

Employee's there are extremely rude and unwelcoming, the lady at the drive through yelled at me after they forgot my food. I now drive 10 mins further to another dunkin donuts just because of the great customer service. This one is on a main busy road so a lot of people have no choice but to put up with the bad behavior.

Harrison Husnay

I walked in to order two iced coffees, the women manager was yelling and swearing at a little girl employee for going to unlock the back door. Proceeded to yell at the girl that she’s “about to go home and doesn’t belong here”. I’m a sales manager, I never in my career have or would speak to one of my employees in this matter. The little girl ended up going to the bathroom and crying. Your employees deserve to be treated better. This was just unacceptable

Kayla Jones

They always have an extremely long wait, which is fine, they’re busy, whatever. But to wait that long and then have 2/3 of your order wrong is ABSOLUTELY RIDICULOUS! I told the girl at the window that my drink was wrong for her to close the window and walk away. After I pulled away I noticed another of my drinks was wrong too. The customer service is garbage as well as their ability to get 2 drinks right apparently. I paid $6 EACH for 2 drinks that I didn’t want. DO NOT RECOMMEND!

Janet MacCollam

Do not order take out through the app. It’s slow AF. It took a half hour this get a coffee with cream and sugar. They have no ability to triage. They forget about the people waiting for take out and focus on drive through and walk-ins. I watched 3 full circulations of the drive through before I got my coffee. I asked the girl when I would Get my coffee and she said “everyone’s been waiting 20 minutes,” which was not true. It was so condescending and rude! Anyway I was late to work. Ultimately this reflects on the management. Likely very poor managers at this place. They need to get it together and at least teach their staff to say “hey everyone sorry everything’s behind, we’re getting to it” or SOMETHING instead of mindlessly looking at us waiting for a half hour.

Robert

Waited 10 minutes for a medium coffee this morning, then a "regular" customer comes in and gets the same size coffee immediately. When brought to the managers attention she did not care and kept telling me it was because this other customer was a regular haha, what a joke.. yeah she might be a regular, but I have a schedule to keep. Maybe this place needs management training on customer service?