DQ Grill & Chill
Ice cream, burger · Calvert
About DQ Grill & Chill
En DQ Grill & Chill, te damos la bienvenida a un lugar donde la nostalgia y el sabor se unen. Disfruta de nuestras deliciosas hamburguesas y patatas fritas, y déjate tentar por nuestros icónicos helados y batidos cremosos. Un ambiente familiar y un servicio amable te esperan para crear momentos espe...
En DQ Grill & Chill, te damos la bienvenida a un lugar donde la nostalgia y el sabor se unen. Disfruta de nuestras deliciosas hamburguesas y patatas fritas, y déjate tentar por nuestros icónicos helados y batidos cremosos. Un ambiente familiar y un servicio amable te esperan para crear momentos especiales en cada visita.
What Customers Say About DQ Grill & Chill
Customer experiences are mixed. While some praise the fresh food and helpful staff, especially regarding allergy accommodations, many report issues with rude service, long wait times, uncleanliness, and inconsistent food quality. Several reviewers mentioned problems with the drive-thru.
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Tip: If you have allergies, the staff may go above and beyond to accommodate you. However, be prepared for potential issues with service speed and cleanliness.
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Frequently asked questions about DQ Grill & Chill
DQ Grill & Chill Calvert Reviews
We visited yesterday and the staff went above and beyond for my allergy kid! They asked if they could help us decide what to get and when I mentioned my son had an allergy they offered to take apart and sanitize the machine so he could have a blizzard. He was so excited to be able to try a blizzard. It made his day and mine too! He said it was the best ice cream ever! Thank you so much for your kindness and understanding!
I was trying to wash my hands after playing in the woods at LBL. Traffic was a real problem. At 40mph, the first set of rocks came out of my tires. The next 15 miles, i couldn't get over 50mph because of buck wheat Billy truck (toyota with a weed hanging out of it's front bumper like it was chewing on straw) kept on doing exactly the 45mph speed limit. This one particular rock was in my tire tread clicking away to the rhythm of a bluegrass tune, really fast. I digress, we needed to get to the Dairy Queen asap and order some of that delicious gravy, and fries to dip them in.( i look forward to this same way fat kids look at cake) We finally get to the luxurious Dairy Queen, heckers, yeah. My dreams are instantly crushed to see the lobby is temporarily closed, what a traumatic turn of events. With lbl dirt on my fingers and the devious rocks in my tire tread, we decided to use the drive-through and wash our hands at the majestic 5 star across the way. With hope restored in getting the gravy we, oh yeah, my wife is with me on this journey, we pulled up to the ordering station to deliver the good news. With great enthusiasm, a man asked me various questions to steer our conversation in the ways of convenient items that will be fresh and ready. Not gonna lie, I was getting excited, I ordered a 3 piece chicken basket with fries and gravy. As you probably know already, there is not a 3 piece chicken basket option, no worries folks, he talked me into a 6 piece. Being that I could have 3 tenders and so could my lady. Excellent negotiations on part of the gentleman speaking from the ordering box, the audio was crisp and clear, (he needs a raise) When it came time to handle drinks, we ordered a cotton candy blizzard. Never even seen one of these before. When the order was almost through, I requested extra gravy, because it's so dang good. We pull up to the window and receive the goods in record time, hot and fresh, the sir handling the blizzard even did a party trick before handing it over to me. He turned it upside down, and you know, he didn't even spill a drop, that's talented work right there. We had our dinner, mission 1 accomplished. It's time to wash the lbl dirt and enjoy this feast. That's when it all happened, I had clean hands and hot fries, 2 cups of gravy, I pulled the lid off of one container... seems a bit low on supply, and the cup even seems smaller. I take a chicken tender and attempt to dip it in. The gravy is too shallow to put an adequate amount on the crispy tender. I'm suddenly hit with despair, such a lonely feeling to have traveled so far with rocks in your tires and dirt in your hands, I couldn't belive it. I pulled a hot and golden fry from the banquet of the bundle. Still no way to secure the right amount of this precious gravy upon the fresh made fry. My heart sank to the bottom of my boots. My wife is getting impatient with me typing this review, so I better head on home and see if we can get these rocks out of my tires. I can only hope it goes better. I'll check in next week and see if I can properly dip the fries into the life source that is Dairy Queen gravy.
Love dairy queen food is excellent every time I highly recommend
3 of us traveling south. We stopped in for lunch and almost walked out straight away.. I'm guessing they had a lot of new staff or the manager was micro managing everything.. short story.. it took a little longer than expected to order. Not too bad on delivery but it was in uncoordinated and some confusion on what was ordered.. my chicken strips spent way too much time in the frier. A burger came out with the meat cold and toppings hot. My blizzard was nice but smaller than expected..
The food was out quick, the cashier was super helpful and our food tasted good. It was an overall good experience. They seemed to be short staffed, but everyone was working hard. The main issues were that it wasn't very clean. The bathrooms smelled bad and looked dirty and a lot of the tables were dirty.
So I’m curious, if the place is short handed and was not going to open until 4:00pm then why has four people entered and exited the back door three times in a half hour when the lobby is closed and maybe two to five vehicles in the drive thru in the same amount of time ? It’s now 4:10 lobby door still not open unlike what the piece of paper on the door indicated, poor elderly couple at the lobby door waiting and knocking no response!!! Finally the door open the girl hold the door open but when I get there the door is locked, soon after the crowd leave, they are so over worked they are back outside taking a break, meanwhile the men’s bathroom is out of soap, curious where the employees wash there hands, floor sticky from soda dropped on the floor I’m guessing from the day earlier because it was t in the 15 minutes I was present, yes you could say I’m a little crabby !!!
Guess napkins cost extra, didn't get my drink gave me the wrong sandwich, il spend my money elsewhere lol
Came by today and got a lg hot fudge milkshake and a small chocolate milkshake and a pup cup. We usually go to Benton and Draffenville Dairy Queen. Everytime we order this at those places its around $9.54. Calvert DQ total was $10.47. No big deal, few cents difference. We get up to window for our stuff. Employee is trying to take our money and talking on their cell phone and laughing with whoever. Very unprofessional. Then we get our stuff and the LG hot fudge milkshake ended up being just a chocolate shake. The pup cup was in a very small black condiments container instead of the clear plastic ones that Benton and Draffenville give us. If the employee wouldn't have been on their phone then maybe they would have gotten our order right.
Horrible. Pulled up at 8:28 suppose to close at 9:00 and told they had no food. Wouldn’t even sale ice cream.
First time we went they didn’t put the sauce we asked for in the bag thought we would try it again but this time was worse they didn’t have no sauce no ranch or buffalo was trying to order a coke and was told no coke ,sprite no sodas in general one of the girls who works there was on register eating fries
Worst DQ in Kentucky. Service is terrible. Wait time is ridiculous. Employees are rude. Had to wait in line, at the speaker mind you, for over 10 minutes, just for some rude girl to come on and tell me they couldn't make a blizzard. Not the first time its happened here but the last time we will go. Just shut the store down.
We understand that you didn’t have chicken because of the shipment. So we ordered two bacon cheeseburger meals. And I’ve had multiple people who ordered after us get their food. Unfortunately, this is right on par with all the other one star reviews.
Unfortunately two nights in a row the same worker, a girl with dark hair in a ponytail, in the drive thru was very rude, and the second night the ice cream wasn’t working. We came back the second night, thinking we just caught the girl on a bad day, but she was just as rude the second night. We felt like we were inconveniencing her just by being there.
I will not be coming back here I waited almost 30 minutes for my food I'm walking to the counter asking where was that cuz I want people came in after me got their food she asked if this bag was a mobile order they did not no that was my food sitting up there for about 30 minutes. I'm nice and I hate complaining but I'm not waiting another 30 minutes for my food I just won't be coming back and I'll be leaving to review for others to see
Went through the drive thru and it was busy so I didn’t mind the wait. When we ordered at the speaker the guy just kept saying “ANYTHING ELSE” after everything that was said. We ordered a cookie dough blizzard and miss stated and called it a blast and the guy said a what!! Like Jesus you don’t have to be rude it was a mistake. And at the window he was rude as well. Definitely not a good experience felt rushed.
We came through drive through and the mexican girl that waited on us was very rude and wouldn't even let us order without cutting us off. So we finished the rest of our order at the windows. She gave us our food and both biscuits and gravy meals were all over the bag. The 2 1 inch long chicken tenders that my 6 year old grandson ordered was thrower in the bottom of the bag covered in gravy. Her attitude sucked and I will not be back there again. The food and service was not worth what we had to pay for the sloppiest food ever. You need to give the girl an attitude adjustment! Very unprofessional!!!
Used to love going to Dairy Queen. But from now on we will not go back unless it’s for ice cream. The food has taken a terrible turn. This makes the fourth or fifth time that we have ordered food and received food made incorrectly or the quality is absolutely awful. One visit I had ordered onion.m rings with a chicken strip basket and didn’t receive the onion rings but was charged for them. They also didn’t have gravy which was understandable to me because it was later and getting close to closing time. This time I went to order for my family. W all got chicken strips except our youngest who got a cheeseburger only ketchup. Extra gravy with the baskets. When we got home and opened our food we had only pickles on the burger. Two milks instead of a milk and a sprite. The gravy at first glance looked like just milk. Upon further inspection we found that at the bottom of the container was the think buildup of what is supposed to be the gravy. Pictures attached so you can see what I’m talking about. When I called to let the employee know she said they made the gravy on the microwave rather than how they’re supposed to. I get it equipment breaks down but tell someone that when they’re ordering heavy. And a note that I am never the person to call and complain at a restaurant. People have bad days and make mistakes but this is just too consistent and food that I would never dream of serving someone. They need new management or new employees that will serve better food. Maybe they need to pay better. I don’t know but the quality in food has seriously declined. Up until the last few months I’ve never had a complaint when ordering from there.
Worst DQ I’ve ever been to. “General manager” is super unprofessional. Food is cold and gross and matches the trashy staff. Chili cheese dog was ice cold the cheese wouldn’t even melt, ended up throwing the other one away. Traveling to Florida from Illinois I figured the DQ would be better in a bigger town and state, absolutely 100% not.
Very disrespectful people. I will not be back at this place at all!!! The little teenybop kids are very rude.i brought my family in to eat dinner and have some ice cream. This kid was very rude. Another thing I had to make her recount the money and show her how to subtract. 20.00 -13.78= is 6.22 not 8.22
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About DQ Grill & Chill
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4388 US-62, Calvert City, KY 42029
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4388 US-62, Calvert City, KY 42029
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