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McDonald's
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McDonald's
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McDonald's

Burger · Cancún

www.mcdonalds.com.mx
TripAdvisor 3.0 (258) Facebook 2.1 (17)

About McDonald's

En McDonald's Cancún, te damos la bienvenida a un espacio donde disfrutar de los clásicos de siempre: nuestras hamburguesas y patatas fritas que te encantan. Con años de tradición, seguimos ofreciendo una opción rápida y sabrosa para compartir momentos especiales. ¡Visítanos y redescubre tus sabores...

En McDonald's Cancún, te damos la bienvenida a un espacio donde disfrutar de los clásicos de siempre: nuestras hamburguesas y patatas fritas que te encantan. Con años de tradición, seguimos ofreciendo una opción rápida y sabrosa para compartir momentos especiales. ¡Visítanos y redescubre tus sabores favoritos!

What Customers Say About McDonald's

McDonald's in Cancún generally receives positive feedback, especially for its friendly staff and familiar food. Many appreciate it as a quick and affordable option in La Isla Mall. Some customers have noted slow service and occasional cleanliness issues.

Popular Dishes

Big Mac (3) Coca-Cola (3) burgers (4) fries (3) apple pie Milkshake double cheeseburger

Best For

Tourists Quick Bite Families Casual

Tip: Enjoy the outside seating for live music by the fountain. Be aware that breakfast options may differ from those in the US, and lunch (burgers) starts at noon.

Features

🅿️ Parking 🚗 Delivery Accessible 🌅 Breakfast 🍽️ Lunch 🌙 Dinner Coffee
🎯 Casual 👥 Groups

Frequently asked questions about McDonald's

McDonald's offers burger cuisine.
McDonald's has regular opening hours. Check their profile for updated schedules.
McDonald's offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at McDonald's based on customer reviews are: Big Mac, Coca-Cola, burgers, fries, apple pie.
McDonald's is ideal for tourists, quick bites, families, casual dining.
McDonald's in Cancún generally receives positive feedback, especially for its friendly staff and familiar food. Many appreciate it as a quick and affordable option in La Isla Mall. Some customers have noted slow service and occasional cleanliness issues.
Enjoy the outside seating for live music by the fountain. Be aware that breakfast options may differ from those in the US, and lunch (burgers) starts at noon.
0
Reviews

McDonald's Cancún Reviews

0.0
4,345
5★
40%
4★
22%
3★
17%
2★
8%
1★
13%
J
Jose Mendoza Soto

Delicious food. The service was fast and friendly. Outside seating is great because there was live music by the fountain.

Y
Y C

I enjoyed this McDonald's. The burgers and fries were excellent. Much better then the ones in the NYC 🇺🇸 I feel like it's made with more love. My friends and I were very pleased. Mexico 🇲🇽 I love you.

E
Elí Azpeitia

The staff was amazing! Very friendly and fun, helped us with coupons and great service. Food is what you know you will get at McDonald's. Great for traveling fast food.

W
William Mabra

Been to this place many times. It is a great place when you need something fast and don't want any of the higher priced La Isla Mall places on the water. Also great if you just want a snack like an ice cream to walk around the mall.

Jose Mendoza Soto
Jose Mendoza Soto

Delicious food. The service was fast and friendly. Outside seating is great because there was live music by the fountain.

Y C
Y C

I enjoyed this McDonald's. The burgers and fries were excellent. Much better then the ones in the NYC 🇺🇸 I feel like it's made with more love. My friends and I were very pleased. Mexico 🇲🇽 I love you.

Elí Azpeitia
Elí Azpeitia

The staff was amazing! Very friendly and fun, helped us with coupons and great service. Food is what you know you will get at McDonald's. Great for traveling fast food.

William Mabra
William Mabra

Been to this place many times. It is a great place when you need something fast and don't want any of the higher priced La Isla Mall places on the water. Also great if you just want a snack like an ice cream to walk around the mall.

s
skysoccr

In the mall. Nice staff and food was hit, fries not over salted. A little tight inside so you may want to get good and sit outside.

skysoccr
skysoccr

In the mall. Nice staff and food was hit, fries not over salted. A little tight inside so you may want to get good and sit outside.

c
corneywallq

We really liked to how great the food was. Nothing to dislike about this place. We really enjoyed the Big Mac Burger with a Coca-Cola.

c
corneywallq

We really liked to how great the food was. Nothing to dislike about this place. We really enjoyed the Big Mac burger with a Coca-Cola.

c
corneywallq

We really liked to how great the food was. Nothing to dislike about this place. We really enjoyed the Big Mac burger with a Coca-Cola.

M
Mr T

Visited a little McDonalds store whilst visiting La Isla Shopping Mall. The choice was different from what they have in England, So we tasted something different to see how it was. Got to say, the Milkshake was beautiful and the Burgers that we ordered, were very very tasty and well worth the money that they cost. I would reccomend the Mexican Menu to anyone wanting a McDonalds whilst away on Holiday.

J
Jose Alban

This is the mall in cancun no issues shopping like I was in ny but with more cops because of the high end stores. Spent a day walking, shopping and eating.

J
JayWay

I wanted to try McDonald's in Mexico just to try the apple pie, very good and better than the US. Very clean and good service 👌🏾

K
K RV

We had lunch at McDonald’s. Service was a little slow. Food was OK.

Mr T
Mr T

Visited a little McDonalds store whilst visiting La Isla Shopping Mall. The choice was different from what they have in England, So we tasted something different to see how it was. Got to say, the Milkshake was beautiful and the Burgers that we ordered, were very very tasty and well worth the money that they cost. I would reccomend the Mexican Menu to anyone wanting a McDonalds whilst away on Holiday.

Jose Alban
Jose Alban

This is the mall in cancun no issues shopping like I was in ny but with more cops because of the high end stores. Spent a day walking, shopping and eating.

Jay Fen
Jay Fen

I wanted to try McDonald's in Mexico just to try the apple pie, very good and better than the US. Very clean and good service 👌🏾

K RV
K RV

We had lunch at McDonald’s. Service was a little slow. Food was OK.

D
David Smith

Everything was fine, especially when you're really hungry.

M
Mariusz Bak

As all McDonald's that was ok. Should be cleaner and staff faster but still was ok

David Smith
David Smith

Everything was fine, especially when you're really hungry.

Mariusz Bak
Mariusz Bak

As all McDonald's that was ok. Should be cleaner and staff faster but still was ok

T
T AA

Business hours in google say they open at 12 noon, but they open at 8am. They need to update. Also parking is tight and very tricky, so be careful if you park here and back up into the blvd. Food was ok but the cook was not wearing gloves. The milkshakes were yummy, better than the american mcdonald version.

D
Diana L

They have a small drive thru and parking lot. The food was good though. The Mcflurry was different than we're used to. This one was more like a regular soft serve topped with chocolate. My husband said the double cheeseburger was good.

A
Angela

Busy place! We were not given straws or lids which we were fine with but hard to take your drink to go if you wanted to. Drink size was much larger than in Canada and the nuggets darker in colour. Overall it tasted the same. No washrooms in the restaurant. You could pay with Mexican or American money

C
Cody Paseka

It tasted like home! The soda machine broke as we were next... and it would be nice if the doors were shut with the air conditioning on!

T AA
T AA

Business hours in google say they open at 12 noon, but they open at 8am. They need to update. Also parking is tight and very tricky, so be careful if you park here and back up into the blvd. Food was ok but the cook was not wearing gloves. The milkshakes were yummy, better than the american mcdonald version.

Diana L
Diana L

They have a small drive thru and parking lot. The food was good though. The Mcflurry was different than we're used to. This one was more like a regular soft serve topped with chocolate. My husband said the double cheeseburger was good.

Angela
Angela

Busy place! We were not given straws or lids which we were fine with but hard to take your drink to go if you wanted to. Drink size was much larger than in Canada and the nuggets darker in colour. Overall it tasted the same. No washrooms in the restaurant. You could pay with Mexican or American money

Cody Paseka
Cody Paseka

It tasted like home! The soda machine broke as we were next... and it would be nice if the doors were shut with the air conditioning on!

u
universalmarket

We dined at the McDonalds that is conveniently situated close to Cinepolis in the centre of Plaza Las Americas. The service and food were good and there is plenty of seating so you people don´t nee…

u
universalmarket

We dined at the McDonalds that is conveniently situated close to Cinepolis in the centre of Plaza Las Americas. The service and food were good and there is plenty of seating so you people don´t n…

u
universalmarket

We dined at the McDonalds that is conveniently situated close to Cinepolis in the centre of Plaza Las Americas. The service and food were good and there is plenty of seating so you people don´t n…

G
Globetrotter10079

This location does not serve biscuit sandwiches nor McGriddles for breakfast. Most of the breakfasts are Mexican. Lunch starts at noon so you can not get burgers until that time. I enjoy the stand…

G
Globetrotter10079

This location does not serve biscuit sandwiches nor McGriddles for breakfast. Most of the breakfasts are Mexican. Lunch starts at noon so you can not get burgers until that time. I enjoy the stand…

J
Jane L

Only paid this place a visit as my son wanted to eat here. Queue was out the door, which moved at a very very slow pace .. plenty of staff but not a clue what they were doing. We reached a till and …

J
Jane L

Only paid this place a visit as my son wanted to eat here. Queue was out the door, which moved at a very very slow pace .. plenty of staff but not a clue what they were doing. We reached a till an…

s
soraya touatas

What an incredible service ! No fries amd they don’t try to find any alternatives for the customers !!!!! Thé sale assistant said to all customers sorry no fries you need to buy only thé burger , many people left thé shop amd couldn’t understood why , they should display no fries on the desk or on the screen , not acceptable at all

E
Erick “Erick”

Arrived, placed order and took 17 minutes to get food. While we are waiting for our food, we notice all of the staff taking selfies at different places. Notice that no one is using gloves after handling their phone, etc. I thought maybe there is a reason for our food to be late? We waited more until one of us decided to say so, all these great photos but what about our food? They acted like nothing happened and grabbed a few food items and waited more time. So, after the 17 minutes after a second question? We ate the food… well, we ate at 6pm ish and by 10ish we all had food poisoning. Just avoid this place at all costs.

soraya touatas
soraya touatas

What an incredible service ! No fries amd they don’t try to find any alternatives for the customers !!!!! Thé sale assistant said to all customers sorry no fries you need to buy only thé burger , many people left thé shop amd couldn’t understood why , they should display no fries on the desk or on the screen , not acceptable at all

Erick “Erick”
Erick “Erick”

Arrived, placed order and took 17 minutes to get food. While we are waiting for our food, we notice all of the staff taking selfies at different places. Notice that no one is using gloves after handling their phone, etc. I thought maybe there is a reason for our food to be late? We waited more until one of us decided to say so, all these great photos but what about our food? They acted like nothing happened and grabbed a few food items and waited more time. So, after the 17 minutes after a second question? We ate the food… well, we ate at 6pm ish and by 10ish we all had food poisoning. Just avoid this place at all costs.

E
Elizabeth

Vanessa and her two female co workers were possibly the rudest people I’ve ever been served by, making fun of myself and my friend in Spanish unaware we spoke Spanish. Refusing to take our orders and laughing at us. Scoffing and generally unbelievably unpleasant. I will be rising this to the official company complaints page. If any manager sees this I hope you can do some HR/customer service training.

B
Ben Halking

Out of the 15 burgers offered, they has crossed 12 of them out, effectively being able to serve three special sandwiches. The two guys behind the counter appeared to rather be ANYWHERE else and seemed kind of amused they couldn’t even make a hamburger or cheeseburger. Going downhill FAST, absolute travesty!

A
Anastasiia Averianova

We had very bad experience, first of all we ordered online and they gave us wrong burger and forgot 1 of the drink, and next day we were passing through and decided to order but service was horrible, especially the worker Yael, when was our turn he started counting money without reply on our hello, excuse me, and not at rush at all. Very disappointed, it’s first time in my life I see this kind of horrible service at McDonald’s

Anastasiia Averianova
Anastasiia Averianova

We had very bad experience, first of all we ordered online and they gave us wrong burger and forgot 1 of the drink, and next day we were passing through and decided to order but service was horrible, especially the worker Yael, when was our turn he started counting money without reply on our hello, excuse me, and not at rush at all. Very disappointed, it’s first time in my life I see this kind of horrible service at McDonald’s

Ben Halking
Ben Halking

Out of the 15 burgers offered, they has crossed 12 of them out, effectively being able to serve three special sandwiches. The two guys behind the counter appeared to rather be ANYWHERE else and seemed kind of amused they couldn’t even make a hamburger or cheeseburger. Going downhill FAST, absolute travesty!

Elizabeth
Elizabeth

Vanessa and her two female co workers were possibly the rudest people I’ve ever been served by, making fun of myself and my friend in Spanish unaware we spoke Spanish. Refusing to take our orders and laughing at us. Scoffing and generally unbelievably unpleasant. I will be rising this to the official company complaints page. If any manager sees this I hope you can do some HR/customer service training.

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About McDonald's

How to get there

Cancún, LA 77500

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Highlights

💰
Moderate Price
Price level
👨‍🍳
burger
Cuisine type

Services

🥞 Breakfast
🍽️ Lunch
🍾 Dinner
Coffee
🍰 Desserts
🥡 Takeout
🚚 Delivery
🍴 Dine-in

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery

Restaurant Info

Status
Verified by owner
🕐 Hours Today
10:30AM-10PM
💰 Price Level
$$
📞 Phone
+52 800 300 3435
🌐 Website
www.mcdonalds.com.mx
📋 Menu
View Menu

Amenities

🅿️ Parking
Wheelchair Accessible
🚻 Restroom
💳 Credit Cards
📱 Mobile Payments
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The Neighborhood

Location

Cancún, LA 77500

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