souxiewoozie

Salsa with bubbles will make your tummy bubble for sure. Cashier didn’t want to take my $100 bill. Kept asking if I had a smaller bill, I did not. Then she was asking if I had a card, Apple Pay or another option- I said sorry I only had cash. Then the manager came over to ask “don’t you have a card?” Again sorry, I only have cash….. rolls their eyes, mumbled something and then handed me cash with no receipt, so I counted the cash and said “excuse me, I’m short $20” they said “no that’s right?” I said “can I see the receipt?” They rolled their eyes, gave out a loud sigh handed me the $20, no receipt. I just left it wasn’t that big a deal. But the salsa definitely was bad and we didn’t notice will after we had put it on our tacos. Ugh.

Dina Castle

For someone with gastrointestinal issues, Pollo Loco sounds like a good idea but depending on what issues you have the citrus and acidic toppings such as Pico de Gallo or even their lime drizzled chicken can cause issues. Also it's really hard to customize orders. From my experience workers will shut down the option or they'll take the order but not customize it at all. I ordered mashed potatoes without gravey due to my gastritis issue and unfortunately my order had gravey. So just a heads up, it's something to think about.

steven yniguez

As we ordered it took about 33 minutes to receive our dinner I guess we should have went through the drive through because they were more concerned about the cars being backed up

Violeta M

Went in to order, I thought it will be faster to get my meal since inside looked empty and I was on my lunch brake. Young workers taking forever to take an order, poor customer service, at the time of the worker getting my meal ready kept going in circles to get it ready. Took him like 15 min to end up getting the chicken from a keep warm container. Poor service. So disappointed of this place, need to train workers on getting orders and food fast to customers. Food tasted good, this review is just for their poor service Not the first time it happens

RICKYBOBBIE 213

This Pollo loco is very very filthy 🤮 if they don't clean the restrooms imagine the rest of the facility they probably don't even wash their hands either

Jose A Sanchez

Poor service... 2 tortillas four a 4pc meal, no napkins, didn't ask about chicken breast or leg and tigh, they just give you whatever they want...

Felipe Diaz (Phil)

I tried giving El Pollo Loco one more chance first you’re not able to talk to anyone you have to use a machine to order. Second purchase three Burritos, and they did not have rice, and little beans lots of salad and sauce. That is not same Burrito I purchase in other el pollo locos locations. Always the Downey location. Today Thursday 10-14-21 at 10:25am. I arrived at at this pollo loco in the City of Downey, and I had the worse experience. The sign on the door stated that they open at 10:30am. It was 10:45am. and still closed. At 11:15am. They decided to open the door everyone outside waiting were upset, I asked why open so late, the employee female stated we open at 11:00am. But you are still late. She stated that nothing was prepared. I still when to get soda, and the soda machine started to trough out soda on the side they forgot to put the tip. I had soda all over me, and no Manager. This establishment needs, Manager, better trained employees, and fallow the the policies at what times they really opens.

S.N N

Food is always wrong. Chicken is always burnt. This is probably the worst place to eat ever! They never give you what you ask for. I bought a loco salad with creamy cilantro dressing and they didn’t give it to me so when the food got delivered it was missing the large order of rice and the creamy cilantro and the chicken was not tasty because it was burnt.

Leigh Draper

This location is violating food safety practices as well as selling items without key ingredients. I ordered the double chicken nachos and they were given to me without queso. I also ordered the tropical mango tea and was given plain unsweetened tea (the mango tea is unsweetened as well, i was disappointed to find out later). When I brought them back (after I'd gotten all the way home!) they said they were out of queso so they just gave them to me like that with just shredded cheese without saying anything. I also have included a photo of one of the drink cups just sitting in a vat of salsa, which I assume they were using to make the portion cups. But this entire drink cup SOMEONE PUT THEIR HANDS ON DURING COVID TIMES is just floating in the salsa! They have their dining room closed so had I not gone in to get a refund for my nachos (which, they shorted me $2 on my refund as well!), no customer would've seen this flagrant health code violation. Your staff needs to be re-trained or fired! Will NEVER return to this location.

Yadira Martinez

I wish google would allow a Zeeo Stars for this location. I have lived in Downey for over 6 years and the customer service never improved. I hate myself for coming back. Unfortunately this is the closest location because it’s around the corner from my house. Today 8/5/2021, I placed and online order at 1:15pm because I know they take forever to fulfill orders I arrived at 1:38pm. Guess what?! My order was not ready. The drive thru was backed up and customers seemed upset. I waited until 1:48pm and nothing was coming out. Finally I asked one of the gentlemen that actually seemed to be doing his job ans he said they couldn’t fulfill my order because there wasn’t any Mac and cheese. I never received a call or email update to let me know the Mac and cheese was gone. They just decided not to work on my order. Luckily the worker was attentive and substituted my Mac and cheese for mashed potato. It’s ridiculous to wait 30 minutes for a mobile order. On top of all this nonsense, please see the picture below taken today at 1:40pm. The location was dirty and only one person seemed to care about customer service.