Taco Bell

Wow, I'm not sure I've ever been stuck in a drive thru line for so long in my life.. I can't speak on the quality of food yet since I'm still waiting..... This wait was is INSANE, it's been exactly 30 minutes already and there is still 4 cars in front of me!!! I've had to reverse out of line twice to let people out of line that were in front of me. I wish I could leave the line but I've already paid through the app and I'm stuck within the drive-through curbs now, I feel like I'm being held hostage. I've seen about six or seven people leave the line and we have roughly 12 or 13 cars in line right now. Do they only have 1 person in there? I know there was a couple employees standing outside smoking weed for at least 15 minutes (11pm-ish, Saturday 8/9/25). Maybe if they'd get back to work...I don't know, maybe they could move some cars through? I know, crazy concept 🤦🏼 Hospitality Syracuse, the franchise owner, needs to get their crap together. I look through this stores reviews and the owners are constantly telling people they want to make things right for them because of bad experiences, send them their email so they can fix their orders or whatever. Wouldn't it be easier to just fix your store instead of fixing everybody's messed up orders? Sounds like you need to spend more time at your store Hospitality Syracuse, find out what's broken and fix it. This is shameful. 51 minutes in line total... I won't be back...

I ordered a cantina burrito and have had ordered before but this time it seemed dry and I bit down on a 1/2 inch long bone. Wasn't excited about that.

I think im done coming here, every time i go i get the same order (just 2 cheesy gordita crunches) and almost everytime, they somehow manage to mess that up these last couple months. I paid $4 for this? The 2nd one looked pretty much the same. (This was about a week ago) i used to never have problems here which is the only reason ill give a 2 star but these last couple months at late night have been pretty bad (like 10pm-1am)

Honestly confused, service here seemed to be improving, but I have stopped here 2x in the past week and both times there has been issues with the order. I always order a cheesy gordita with no lettuce. When I was there 3 days ago it came out to us with lettuce so i had it adjusted while i was there. Tonight i checked to see that there was no lettuce before we left (which there wasnt) but when I got home this is what it looks like. Barely any beef inside at all. I'm honestly disappointed almost every time I go here.

Went to lunch no cheese on the taco's. Got the combo. Drink was mango fresca barely any flavor just water with some white pieces floating in it in a small cup. Strange

They missed two tacos on my order. Please check your bag before you leave. Tried to get refund but no answers for the phone call. So yay they got $5 from my pocket for free

Jamie Montgomery

I placed an online order Saturday night. I communicated the name of the order. Waited 1 hour and 45 minutes just to be told they only start the mobile orders when you tell them at the drive through speaker. Never ended up getting my food. It seemed there was a crew of about 4-5 people. One employee was just talking to all the customers/dashers inside waiting the entire time. Another employee was cleaning. I only saw 1 employee on table making the food. I’m confused as to why they close down there second table where they prepare the food. The other employees should be helping on table rather than standing around/cleaning up. I work for a fast food restaurant, someone needs to manage the crew for better success. Throughout the hour and 45 minutes I didn’t see a single car get through the drive thru

The same front door that's been broken for the last six months should have been my first reminder of why I stopped coming here.\n\n25 minutes in and no closer to getting food. The shift super/manag…

This is the absolute worst establishment I've ever step foot in. Waited over 1.5 hours for our food only never to receive it and did not receive a refund. This place is pathetic.

This is the absolute worst establishment I've ever step foot in. Waited over 1.5 hours for our food only never to receive it and did not receive a refund. This place is pathetic.

This is the absolute worst establishment I've ever step foot in. waited over 1.5 hours for our food only never to receive it and did not receive a refund. This place is pathetic.

Terrible. we waited in the lobby for OVER AN HOUR after we already PAID for our food and received nothing. Multiple employees refused to answer our questions about where our food was and only the man…

Terrible. we waited in the lobby for OVER AN HOUR after we already PAID for our food and received nothing. Multiple employees refused to answer our questions about where our food was and only the…

Terrible. we waited in the lobby for OVER AN HOUR after we already PAID for our food and received nothing. Multiple employees refused to answer our questions about where our food was and only the m…

I first fell in love with taco bell at this location 30 years ago. That's why it pains me to say that I can no longer patronize this location. The wait times have gone beyond unreasonable. I waite…

I first fell in love with taco bell at this location 30 years ago. That's why it pains me to say that I can no longer patronize this location. The wait times have gone beyond unreasonable. I waited…

I've been to a bunch of taco Bell's during my sixty-six years, but unless you're attempting to severely limit your calorie intake, avoid this one. I've ordered the Crunchwrap Supreme on three occas…

I ordered a vegan burrito and there was meat in it. I feel extremely sick now after years of not eating meat.

By far the worst Taco Bell I've ever been to \n\nI've given them dozens of chances over the years and maybe had 2 good experiences \n\n\nNot enough staff \nFoods a train wreck when it comes out, fo…

they are alway screwing up my order no matter how simple it is I'm never going back y'all need to fix your staff

Place needs to be shut down. Terrible service. Terrible quality. Don't waste your time or money here.

Place needs to be shut down. Terrible service. Terrible quality. Don't waste your time or money here.

It took them 50 minutes, while we were standing there waiting, for them to service our order. The staff laughed to each other at the 40 minutes mark when they realized their mistake. No service recovery was offered. When we opened the food up, we realize it had been poorly slapped together. Taco bell has not responded to the feedback provided through their means.

I’m currently still waiting for my order, just hit the hour mark for Taco Bell. This is ridiculous

This Taco Bell has only ever gotten my order right once over the couple dozen times I’ve been here since moving to Clifton Park. And that order they got right was only 2 drinks. I’ve ordered bean burritos as my girlfriend is a vegetarian and half of the time they end up giving her beef ones. Entire meals have been missing from our order. I’ve started having to check the bag before I even leave the parking lot because I have had to come back after getting home to get missing/incorrect orders fixed. The worst part is, this has become a very common trend with fast food places of orders being consistently wrong, but never like this Taco Bell where I have to make time to go back thru the drive thru or inside every time I visit because my order was wrong or missing food Update months later Still happens every time. This time we were given the complete wrong order so as always, I drove back to get the order fixed. Waited 30 minutes, never got the food. The staff in the back are making gun noises to other customers who walked through never getting their food. DoorDash orders are cancelling and walking out since the food was never even made. And we waited 30 minutes for our food to be remade only for it never to be remade. The manager came to issue a refund and denied it at first claiming to have remade it twice himself. We never received any food, and by the second remake wouldn’t it make sense to deliver it personally to ensure it made it to us? Eventually he gave us a refund while giving us a pissy look and being overall disrespectful. I’ve reported to corporate and in the event the franchisee or someone who cares sees this I would like a contact as this is a consistent pattern with this location, I understand mistakes happen, I understand tough days. We all have them. This doesn’t get excused as any of those as it’s a pattern here. If you want to review camera footage. April 19th 2025 between 6:20-7:15PM that is how long we were there

They said they pushed the delivers back to get caught up on the drive through line

Awful. Waited in the drive thru, received our food - but missing an entire box. Went inside and the “manager” yelled she put it in the bag. i had the bag, showed the other person - items were not in bag. Refused to make the box, slamming everything around, then initially refused to refund our money. Several people inside with similar issues. SO unprofessional and the place was filthy. Never again.

Drive through took 20 mins for 2 bean burritos. Was a short line but moved very very slowly.

Waiting for my gaming buddy to get on, hes had to wait an hour and still hasn't got his poor beefy burrito, your ruining game night with your poor understaffed service

If i could rate zero I would. I got a 5 layer burrito which are very good. (Usually) this was the most unappetizing thing I got. I took one bit and it was disgusting and I open it up and find this, onions beans, a pipe of Greece, and 1 diced tomatoe. That is disgusting. Do better taco bell, this location is terrible.

Sitting for an hr before even ordering is ridiculous I’d of left but cars behind me blocking me from leaving this place is always so slow it’s pathetic

Ever since Andrew Bocca was inconsiderately fired, this Taco Bell has been the worst in the area. Closing hours early, super slow service, mid grade food. It’s not 1AM get back in that kitchen and get it together! 😂

This is one of the worst and slowest Taco Bell’s in this area. The workers only care about the drive thru and the front counter always is neglected. If you have to order from the counter you are waiting for a long time to be acknowledged. This place is always understaffed and the drive thru has ridiculous wait times also. This is one of the busier restaurants in the area and the service is terrible. My suggestion would be to seriously have some upper management deal with this store asap because I know for sure they have to be losing money.

We ordered at 6:08 pm on the Taco Bell app and we waited inside for 40+ minutes got our food around 7:30. Inside the Taco bell smelled like pee. We got home and we were missing a Taco. This is not the first time either it happens every time we go to this Taco bell.

This place is horrible as a food delivery person.. the wait was over 35 minutes.. the entire parking lot was full without a single customer… all food delivery people WAITING DURING PRIME DINNER TIME FOR THEIR FOOD. The girl that was responsible for only greeting people and picking up the bag and putting it on the counter where the mobile delivery people can pick it up was playing with a receipt like a kite in the air. I actually had a step in read the names and ask the drivers who they are waiting for and if that bag belonged to them .. this store ruined at least 20 drivers night tonight.. I part of the store to DoorDash, but like every other app us drivers are charged with late deliveries, especially because this one was stacked!

its always an ordeal the two times a year we give this place a go. takes about 45 minutes to get the food, sometimes longer. just go anywhere else tbh

Ordered at 4:56 on a Sunday in the lobby. Only 2 people waiting. 30 minutes later still sitting here waiting for my order. Understaffed I get except there’s a woman in the lobby walking around wiping tables down. Get some gloves on and work on the downstairs orders. The best part is after this wait they don’t even say sorry for the wait. Absolutely terrible. Update: what’s on a beefy 5 layer burrito? Beans, Beef, Nacho cheese, Cheddar cheese and Sour Cream right? So how is it I got onions in mine? Could it be the manager with the spider man tattoo was too busy talking and not paying attention to what he was making on the line?

Whoever the owner of this Taco Bell, please close it. You are wasting everyone’s time. I have been in the drive thru more than 1 hour and 30 minutes still not in the windows. Please do not come to this store and for the owner, please close this store

Disgusting they never clean the bathroom I had to use the bathroom 2 days in a row and the same tissues are on the floor. Dirty toilet and mirrors disgusting

Really? This was one of many poorly doordashed items. What a joke.

if you want your order to made wrong and then they sit there and laugh they made it wrong then this is the place to go and then act like it’s not there fault no wonder they work fast food

Slowest Taco Bell ever. I’ve been in the drive thru for going on 40 mins and still haven’t even made it to the window

Waiting for over an hour and haven't even moved and the mobile app won't let me cancel my order either (update waited 2 hours just for them to closed and not answer me) worst taco bell ever

Went to this establishment today and had a issue with the food served, there was a physical bone in a chicken food item ordered and I called to mention it and every person I spoke to was very unprofessional, rude, and clearly not training properly how to answer a phone. Went to the store physically to confront this individual and the manager did not want to deal with me until I kept requesting their presence. Then more attitude and refunded my order . This place is trash recommend to stay away from this establishment!

Can we talk about the drive through? This has been an issue since I can remember in the early 2000s at this location. It is literally a trap. Once you commit you cannot leave. Not a big deal if things were quick but this place is extremely slow. You’re trapped there for an undetermined amount of time. This caused me to be 15 minutes back from a lunch break and miss an appointment. Then there’s the matter of them randomly not accepting credit cards…so at this point I’ve been trapped there for 25 minutes and can’t pay and also can’t leave. How the hell is this acceptable? There is tons of room for a remedy of widening that section of pavement. I keep hoping it has changed but I give up. The coupon will not save you this time

Waited 20 minutes no food so I said something. They said they didn’t have my order so I show them the charge on my card for it. They find the receipt it was already made and given to someone else. Another 10 minutes later we get our food then have to wait another 3 for the drinks. After sitting down guess what? Missing item. Gotta wait longer for that as well. Burrito had a couple tomato pieces in it, and hard taco shell scattered throughout it. How clean does that make you think this place is? Look I’ve worked fast food, I know it’s fast paced but numerous people walked in in less than an hour needing their order fixed.

The person my guess the manager was very rude, started swearing at me and told me to get out and that the lobby was closed because it was understaffed and the front doors were locked yet there was people in there eating their food. I will never go to this Taco bell again. The one in Glenville was a lot more nicer and friendly.

This is the worst TB in the area. If its not lines backed out, its the constant "our system is down". This is now to the point I dont go to this one

I ordered our food at 6:08pm it was supposed to be ready at 6:23pm, Drove there food wasn't ready. Waited a few more minutes then asked about the order they tried telling me they don't have the order even with the order number. I showed her the order and how taco bell had already took my money so she needs to figure it out she finally found the order said they would be making it soon. 15- mins or so went buy still no food. I had to ask about my order several times. I didn't get our food until 7:35pm. Then after all of that they forgot burritos, I had to drive back to get missing items. My food was ice cold and funny tasting. While we were waiting we noticed how dirty the whole place. The taco bell in Clifton Park, NY was very dirty and smelly. And the soda machine was out of the syrup for the soda we wanted. This is way to long to wait for food in the fast food service.

I did a mobile order about a week ago for my brother and I at the Clifton park NY branch . They were unable to give us 2 nachos/4 quesoritos/2 sodas. The only thing they did give me was our 3 tacos which looked nasty and our chicken quesadilla. They did not offer to give us something else. They told us they can’t give our money back either (about 35 dollars worth). I tried to contact them and got nothing in return.

If I could rate a zero I would. I pulled in at 12:11 and did not even get to place an order and was completely ignored and had to sit in their drive thru for over 35 mins to be told they were closed at 12:45... I am baffled by the rudeness this establishment is ok with... the fact I was ignored not even talked to is what really made me mad.

Cancel your online ordering and mobile apps. You don't have the proper setup for this type of over flow.

My daughter who is underage recently visited this store, she got her order to go..when she got home to eat her meal she noticed the cashier “Logan” had put his cell number in her bag, he is clearly alot older, this is disgusting behavior, especially few months after the manager was fired for trying to hook up with an underage girl. Daughter also said most the staff were high schoolers who were on phones and doing anything but working, only one doing it all was manager..disappointing:(

Place was a disaster. Kitchen area behind counter had moretold it would be 30 minutes for food.

I am done with this Taco Bell for now! I'm not sure who the manager is and how staffing is, but the service is just pathetic (at least it has been the last 3 times I have attempted to eat here). Yesterday, June 25 at lunch time I attempted to go to the drive through which was full. So I went inside. There was one customer waiting for his order and no one else. In the 7 minutes I stood at the register, not one employee acknowledged me. As I stood there waiting a couldn't help but notice the dirty floors where the employees were kicking things out of their way as they made food and slowly serviced the drive through customers only. I saw several people working for the first few minutes then 2 more came in from outside (not sure if they just arrived or were on a smoke break). The drive through person and other employees looked at me numerous times, but said nothing. By the time I left there were 5 other people behind be in line but not one employee came to the register. So I left only to see even a longer line at the drive through going out the parking lot. Worst experience for a fast food restaurant in years!

The wait time was insane for 5 spicy potatoe tacos, 30 mins ! There is no service. I watched the "cooks" cook, when I say I have never seen anybody move this slow in a kitchen in am not exaggerating! It was painful. I ended up being late for work because of it. The people in the kitchen were literally wandering around no joke. I politely asked for a eta on my food after 20 mins and all I got was a "idk" I work in a much more busy restaurant here in cp and I was embarrassed for them. Smh

After waiting 40 minutes with no option to get out of line I was shorted on what I ordered. They gave me the proper items and I headed home. When I opened the wrappers the food was laughable. Whoever made this food should be ashamed of themselves. I tried several times to call with no answer. Avoid this location its getting worse and worse. The items in the pictures are a Soft taco and a bean burrito.

Don’t waste your time restaurant is CONSTANTLY closed early and that they have “better things to do” won’t turn DoorDash or Uber Eats off so they just waste your time has happened SEVERAL TIMES over the past few months. This has been an issue with dozens of people. This restaurant is full of lazy people who don’t want to work.

Absolutely horrible service every time. Went thru drive through- whole meal missing. Go inside to get missing items, leave. Get home items are completely wrong. Did not get what I paid for so I called the store and spoke with manager Cody who was extremely inconsiderate and unapologetic. Will never be back.

Worst taco Bell ever! I used the kiosk-they still got the order wrong! I still get charged, I still paid and what do I get? Half my order wrong. These people don't even deserve minimum wage. I'm never coming here again. I'd rather starve. I wish I could give NO STARS. THIS PLACE SHOULD BE OUT OF BUSINESS. Photo of one of my soft tacos supreme. Does that look appetizing? No it doesn't!

THE ABSOLUTE WORSE TACO BELL EVER!! I have lived in Clifton Park for 4 years and eaten alteast 10 times in this location.. I wish I could rate 0!! Never have i placed a negative review for any establishment. But after Soooo many failed and really really poor meals. I just had to.. this is the ONLY way I have to express my utter dissatisfaction with this terrible franchise location. Always missing items, terrible cold, stale and mediocre made food . Just absolutely terrible.. If you don't like sour cream, cheese, beans, warm and quality food! This is the spot!!

Without fail, every single order I have placed for delivery from this Taco Bell has been incorrect ranging from missing at least 1 item to entire meals (Its been several orders...). They rarely seem to check for customizations to your order such as swapping out sauces. Utensils and hot sauce packets frequently not added. Longest drive through line I have ever sat on. I am typically not a complainer but this store in particular quite frankly sucks. I say it with love because I want to see change and not have to drive further away for the same food.

Past few times I've been here the drive though staff has been extremely rude. Laughing talking with coworkers into the mic while I'm trying to order. I used to really like this Taco Bell now I go out of my way to not order here.

I walked into the restaurant and it was a mess. food stained on the table looks like it’s been there for hours. one of the employee was acting like a fool and screaming and arguing with another employee in front of the guests. the service there was terrible. i waiting 20-30 mins for my food. non of it was warm. it was all cold.

Waited in line for 20+ minutes to be told they were closed at 11:15pm. Had to back out of the drive through lane with 6+ other cars while people in front of us waited for food. Do they close at 1am like Google says or when ever they like?

Chronically understaffed. Staff can barely look up from their stations just to give you a pick up order thats already ready. Hard to believe the owners can't put a few more people on payroll.

"fast food" is a joke. Been in the drive through for 40 minutes. Once you are in the drive through lane you are pretty much stuck, no way to change your mind and leave. I just want a grilled cheese taco. There were like 6 cars ahead of me. Why does that take 40+ minutes? I'm next in line, but I'm guessing I'll be here another 10-15 minutes before I'm at the window, plus another 10-15 minutes before I actually get my taco.

They forgot half our order, I called and they said "oh well too bad, we don't have anything to do with it if you order through the app". This location is HORRIBLE do not come here. Literally go to any other fast food option over this place. Also, I'm allergic to dairy and ordered my meal DAIRY FREE, I confirmed at the window that my meal was made dairy free and guess what? When I got it home it was FULL OF CHEESE. this location is the worst and they could have cared less when I called, even when I spoke to the "manger".

Mine was a drive-thru purchase in which, the person working the drive-thru window had zero personality. When I said thank you, she just stared at me when I said I appreciate you she stared at me when she handed me my bag of food, she said, nothing forgot and to give me my receipt and just stared at me until I drove away. No your welcome, here you go, no smile, no here's your card back no have a nice day.Nothing! As far as the food it was fine except one of the tacos wasn't wrapped very well and half of the toppings ended up in the bag, so to say the least, it wasn't a good experience in my quick drive thru visit with Taco Bell today.

Extremely negative experience. Placed an online order for in store pick up. In store was closed and not clearly marked, so I was forced to use drive-thru. I waited about 5-10 minutes to get to the speaker to provide mobile order information. I was told at the speaker that they had my order and I was okay to pull forward. After waiting 15-20 minutes and arriving at the window, the first (polite) staff member informed me they did not have my drink, so it was switched and I was told food would be out shortly, great. After waiting another 10-15 minutes I was told they did not have the new cheesy street chalupas I ordered due to the previous staff forgetting to take it out to thaw. I understood it wasn’t their fault and I was told I could change the order, so I asked for black bean chalupas instead. I was only given 3 when I had paid for 4 orders of street chalupas so I asked for a 4th black bean chalupa. At this point a second staff member got involved (the problem), rude heavy set white guy with a goatee (didn’t get his name), began making false accusations saying that I had made staff uncomfortable, when they were simply uncomfortable for being the one to tell me they basically had none of my items I paid for. I tried to explain the situation and they continued to argue and yell at me. A third staff member (polite) got involved and I informed him I did not want to cause any trouble, I only wanted the 4th chalupa to swap for my original order. The first and third staff members were very professional and were trying to do their best in an unfortunate situation. But I will not return to this store so long as the second staff member still works there. He was incredibly unprofessional and turned a bad visit into a miserable visit.

This is the most disrespectfull fast food place I have ever experienced. Clifton Park , NY taco bell is the Worst customer service, especially the women in the drive thru- on10-13-25 .. do better taco bell.

this is the second time that have messed up my order for some reason they love to add guacamole to everything and when i call and say somthing they act dumb founded as if they don’t know how to make a taco it’s not rocket science so if you want your food right and good service i highly suggest going to mcdonald’s down the road

Update: this location is still god-awful. Honestly, I blame myself for going back. I have had to go back for missing food three times. Today was the third time, and I explained to them that I would like my food made and a refund because it’s ridiculous that I have to drive back to get my food. I was told I could either get the food or a refund. That’s ridiculous. I have to pay for gas and waste my time to drive back because they just can’t do their job correctly. Extreme incompetence This location used to be great. Recently it has TANKED. I swear sometimes they are just doing it to screw with you too. They’ve messed up all of my orders lately. I’ve had to go back after getting home to get the correct food, and they don’t ever offer more than remaking your food despite making you drive all the way back to the restaurant! My most recent experience: I ordered two of the exact same thing. One came made correctly, but one came with just cheese and sauce (I asked for no cheese)… it came with no meat. This makes no sense. Who makes this and thinks this is correct!? It’s sauce and cheese in a tortilla! I asked them to make the same thing x2! How do you make the first one right and then mess up the second? I swear they do it on purpose. They also are sloppy and make it so sauce is coming out everywhere and makes the tortilla all soggy. Someone else wrote that they are incompetent. I would agree and add careless.

Took over 20+ minutes. When we did get our food it was tepid and my bean burrito was weirdly hard and dried out. You'd think if you had to wait that long it would at fresh and hot. Nope.

I hate to give any restaurant/fast food business no credit but believe me this one deserves it. I literally stood in line at about 8 pm for 30ish minutes and never gave my order. I went to McDonald's and had my food in 5 minutes.

Not sure what they are doing wrong but I’ve never had the grilled cheese steak burrito be smaller than the soft shell taco.. maybe if it had been warm it would have expanded out to proper size?

Seems like this is a common complaint but I just spent half an hour in the drive thru before begging the people to let me out. In that half hour, I moved up two spots because other people also decided to cut their losses. I didn’t even make it to the order screen and there were only five-ish cars in front of me the entire time. Do not waste time here. There is a zero percent chance you will get food.

We waited 1 hour to get our food. This is absolutely outrageous and we ordered a head of time.

I ordered 2 beefy 5 layer burritos and 2 soft taco supreme’s what I got was not that. Both the 5 layers were more flour tortilla then anything it had me beans no nacho cheese and almost no meat. Worse food I’ve ever gotten from Taco Bell only on of the soft tacos was actually a supreme. I’d give it a zero star rating if I could. I’m going to also edit this and say that the reply’s from “management” are pathetic. Lesson learned tell everyone to stay away from this place.

Terrible service! We sat at the drive thru for a long time. Finally someone asked if we ordered through the app. When we said no, it went silent. Finally drive around to the window where the person told us, "sorry we can't take orders because no one here knows how!" Apparently no one was even wearing the ear pieces to hear people at the drive thru... so had we not driven up to the next window we would've been waiting a lot longer without ever receiving food.

I came to Taco Bell tonight, first time in a long time. I have been sitting in the drive thru for 20 minutes and no one has moved and the problem is I am stuck now. This is the worse Taco Bell, my advice DON'T COME TO THIS ONE!! I finally got my food after an hour, food was cold and they couldn't give me the right change they ran out of certain coins. This is a disgrace

Spent $40 to get home and open up tacos with only lettuce. The beefy 5 layer was more of a 5 layer of a wrap. Either this location forgets to put food in the bag, or they just skip on making the food 👍

Food hits about 60% of the time. Other times it’s incorrect or is just made horribly. The worst part of the “experience” is that there isn’t one half the time with the way they close 30 minutes early. Absolutely ridiculous, do better as a corporation Taco Bell

The same front door that's been broken for the last six months should have been my first reminder of why I stopped coming here. 25 minutes in and no closer to getting food. The shift super/manager just explained to the kids that ordered when I did, that there's only two people working the line. Well, there's at least 6 people behind the counter, surely you could use a couple of them for something. The drink machine is backed up and soda is pouring onto the counter. That's just nasty. Pretty sure the diet soda was hooked up to the regular line, too. It tastes pretty weird. Hell, I should have looked at my order because they're notorious for not getting that much right. But honestly, right now, i don't even care.

Was in town and drove home to b spa after I Ordered $30 worth of food. I get home and everything is just inedible, or wrong, or missing ingredients. I ordered 3 DLTs with only meat and cheese and it’s piled high with lettuce (for my kid that won’t eat lettuce) so we have to disassemble that one. I ordered a cheesy double beef burrito with no rice, and somehow they forgot to put the BEEF. Fries were cold as soon as I got the bag. I call and she says all she can do is give me a cash refund which means I’d have to drive back down the highway at least 30 min there 30 min back on 4th of July weekend and waste my gas to get there. All she can do is refund or remake which means over an hour of my time to have this done. I definitely don’t recommend stopping here if you aren’t planning on dining in to correct all the mistakes they’ll make (the manager blamed the trainees but it seems like management needs to train better to me) The manager was pretty rude and not even apologetic or helpful at all just “well we are training new people” I tried to ask about other solutions and she just seemed like she wanted off the phone and accused me of being rude, I said “I’m not being rude I’m just stating facts” I promise I wasn’t being rude , I was upset that she’s trying to tell me I have to spend another hour of my time to get this fixed plus driving in traffic. And then after I ask about corporate or something she just says “we have someone but they’re not here” I ask if I can leave me Info and all she said was “I’ll let him know” then after telling me I was being rude (which once again I wasn’t I was just annoyed) she just told me she was hanging up. Didn’t even get my contact info to give the manager like we had just talked about.

We placed an order at 10:55 p.m. We waited in the Drive-Thru stuck in line until 12:08am. A male employee got on the speaker a couple times stating that he was the only one working the food and there was only one other person with him to please be patient that he'd get to us as soon as possible. When we got to the window, there was three employees leaning on a counter talking and laughing. The guy was in the back with another employee or someone. So they had plenty of employees working. We knocked on the window and said, Hey, we've been waiting here for over an hour and 10 minutes. The two ladies near the window had attitudes and were laughing about it. They said they didn't see an order for us even though I showed the app order for their store. One of the ladies then went back to the guy in the back complaining and they made one item out of seven things we ordered and gave it to us. Of course with attitude. I tried several times to cancel my order prior to that and after that and it would not let me. I put in a complaint to Taco Bell, so let's see what happens. I expect a full refund ASAP! I will be calling the store to speak to a manager tomorrow. It was absolutely ridiculous dealing with them. Oh and while we are waiting in the Drive-Thru line, at least 20 cars came and went so they lost a ton of business.

Always….. not even exaggerating, there is missing more than 1 item. They probably owe us over 100-150 dollars over the last year. Every time we reach out, they never reach back out. Instead they give us 3 dollars towards the $16 dollars worth of missing items. Again, EVERY TIME! Still waiting on a reply back, maybe 5th times the charm! Where are you Taco Bell! I have the receipts!

Apparently, after waiting in line for 15 minutes, I’m told I have to have a mobile order or a DoorDash order and they can’t take new orders at the drive through. It’s 9pm. They’re open until 1am from my understanding? I’m told to back up and leave if I don’t have a mobile order. I just tell them yeah, I can’t, because someone is behind me… She says sorry, yeah, you’re gonna have to wait to drive through. Waste of an hour since I can’t leave the facility. You may as well have an exit lane for these scenarios, especially when they have 3 people in front of me and it takes them an hour to make tacos that are usually cold regardless. Thank you for your time. Don’t go to this location at late hours at least. Won’t be trying any earlier, though, left a bad taste in my mouth and I normally never leave reviews. I am on a time limit for work, so having to be up early, wasn’t expecting to have to hop over to another fast food location.

I live locally. I consistently visit this Taco Bell. Every single time I order, weather it’s inside or drive thru, something is forgotten or completely inedible. If something is wrong with your order, don’t bother going inside and letting them know. If they’re not busy, they still won’t acknowledge your standing at the counter or even walked in. Trust me when I tell you your time and money should go to any taco-bell BUT this one.

Put a mobile order in and was told there'll be over an hour wait and we'd be better off canceling our order. I don't blame the staff for this. This is obviously a management issue. Couldn't even cancel the mobile order due to the restaurant already accepting it. And the customer service hours only available 8:00 to 4:00 :00 Monday to Friday. So now I got to wait till Monday to have to call inorder to get a refund. It's literally a dice drill every time I come here whether or not the line will be backed up to the point you won't get your food before it's closed or your order will just be so incredibly wrong. There was no point even going. This is the absolute last time I'm going to the Clifton park location. If I want taco bell I'll just drive to one further away if at all. Which sucks because I really like the food when it's even possible to get it.

Emily Donnelly

What is happening to this location? Lobby was closed for some reason so I was forced to order in the drive-thru. Ordered my food at the drive-thru and ended up waiting 40 minutes for my food with 3 cars ahead of me. Once I got to the window I could see the staff inside standing around and yelling at each other. I honestly was surprised my food even came out after what I witnessed. I used to love this location, but I think this is my last trip there until I hear things are changed for the better. Yikes.

IN BASS WE TRUST

Waited in the drive-thru for over a half an hour. Food is ice cold, my quesadilla WAS NOT EVEN COOKED and they shoved in a bag.. it literally felt like it came out of a fridge and was a mess…. That plate of mess is what I emptied from the quesadilla package. barely any meat on the taco. Waste of $30. Just close the restaurant if you can’t handle late night service. What a joke!!

Emily McLaughlin

i don’t understand what they’re doing inside because EVERY order takes over an hour to even be available for pick up. i ordered ONE pack of cinnabon bites and i’ve been waiting for over an hour and a half for them. happens every single time no matter what. also, seems like the owner continues to comment back on these 1 star reviews yet nothing changes after MONTHS. they are aware.

Angela Mari

Waited 1 hour and 10 minutes for food! No apology from the staff, couldn’t pull out of line either. When we got to the window there were two workers standing there for the 20 minutes we were at the window (the additional time we waited was in line) there doing nothing (see pic). A gentleman came up to the window asking us what was going on he then saw the girl in the window knocked and asked what was going on all she said is they were understaffed again no apology.if they’re so understaffed why are these two staff members standing here and not helping? The gentleman then asked if we were leaving I said no I already paid. After waiting they came out and said they had no cinnamon twists left and offered us Cinnabons. I said yes. The lady behind us started screaming and yelling obscenities out her window because of the wait and blowing on her horn, we had 3 small children in the car witnessing this. They still did nothing. When they handed us our bag the Cinnabons were missing they argued they weren’t and took the bag back and said they were in there my husband said he saw them put it in. Again, no apology for the wait even though I responded to Their request for my bag back saying this is ridiculous guys we’ve been waiting an hour and 10 mins and you want to argue about Cinnabons as though I want to wait longer. Food is subpar and not even worth the wait and it was $45 for two meals, 4 soft tacos and 2 cinnamon twists. That price is insane! Who do you people have running this place? How is this acceptable?

ella levack

We placed an order hoping to go through the drive thru with no issues however it took over 45 minutes to even move one car. We tried to go inside at 5pm with at least 5 others and the doors were locked and they weren’t letting anyone in and giving everyone dirty looks. On top of that the order was wrong and staff was rude.

Beaker38

Waited an hour in the drive thru as I couldn't find a way to cancel the order on the app. Walked in the dining area after 20 minutes in the drive thru and saw 3 employees, two were staring at the wall for 5 minutes and one was on their phone. Please fire everyone that works here and hire people that actually work. Based on the reviews this is a normal occurrence. I will never come back to this location. If I could give 0 stars I would

Nathan West

This is the most incompetent fast food establishment that I have ever been to. Over the past 3-6 months, I haven’t had an experience that was anything like fast food; hell, it’s slower than an actual restaurant. The service is absolutely negligent of the customers queries, orders, and presence in the lobby and in the drive thru; complaints about customers to each other are audible from the kitchen and it’s ridiculous. I come in for FAST-FOOD, and come out an hour to an hour-half later with subpar quality, missing items entirely, and workers complaining constantly about customers. This establishment needs improved management that can sufficiently handle the needs of a suburban neighborhood that is ever so slightly growing.

Laura France

Came out after a hockey game hoping to get in and out to relax at home. I write this while sitting in the drive thru - for TWO HOURS. 15-20 minutes at a clip where no one moves and watching people walk in and out of the dining room to find out what's taking so long. Couldn't even cancel the mobile order because of how difficult it is to do so in the app. Likely won't return.

Greg Jordan

Always an issue with staffing here. The Latham location as well. I am so frustrated at the amount of times I’ve waited for extended periods of time to be told you are out of almost everything, tonight however was exceptional! I used to be an assistant manager for TacoBell under the YUM brand. I would never dream of apology to people for “it being just me and the manager and it’s been a horrible night” “please take it easy on us” is what the two vehicles ahead of me were told. Then they closed and told me their computer err went down and they were contacting IT. When I tried to call because I doubt this. There was no answer, but also no busy signal. I’ve tried to call locations before to settle issues and encountered a busy signal. Why not tonight? And why did we close after leaving me trapped I. Your drive thru for over 20 minutes and literally leaving me no other option to go anywhere including home, to eat. Thanks your manager couldn’t even be a good enough manager to be accountable. This company is clearly gone to shit.

Lindsey Hume

This location should be shut down. The staff is beyond rude and classless. Drive to Malta if you're looking for Taco Bell. The drive thru was broken and instead of putting a sign up they had people screaming at each other and burning out to back up. Had to go inside to order and waited over 40 mins for food, they didn't know how to cancel the order so we couldn't leave. And they didn't take cash. There was absolutely nothing positive about this experience for a simple lunch. Customers were screaming at each other while waiting for food. We ended up being able to cancel our order after 45 mins and drove to Malta where we had no issues.

Jeff Kaplan

I had an in store pick up order and when i arrived the doors were locked and i was told i had to wait on the drive thru line which was about 20 cars deep! I wasn’t going to do that. That’s the whole point of an in store pick up. This is the worst run fast food location ive ever been to. I paid $20 and got no food.

D Deem

Here are two $6 cheesy Gordita crunches purchased from this establishment. I’ll never go again what a rip off

christa kelley

I placed a mobile order before heading to the drive-thru this afternoon. The employee said that the ordering system just went down and to have a good day. I tried to let her know that I had a mobile order and I was ignored. I said hello, excuse me, I have a mobile order. She immediately responds with"excuse you, don't take that tone with me!!!" After a few seconds of arguing, she took my name and told me to pull ahead. After i got my order, I pulled into a parking spot to check my food and she was walking out to her car. She screams "Can i help you?!?! I'm off the clock!!!" I was literally just sitting in my car. This is unacceptable and uncalled for. I understand having a bad day, but to scream and argue with customers over nothing is ridiculous!!!

Adam Sultan

3 peices of meet on a tortilla for the chalupas nothing else on it. Steak grilled cheese burrito had beans rice and nacho cheese nothing else on it. Made delivery driver wait over 30+ mins at restaurant by far worst food location in Cliftonpark

Robert “Bob” Anthony

Easily the WORST taco bell experience of my life. I've been doing TB since 1972! These people have zero clue and are just wondering around aimlessly. Obviously there's is no leadership, and frankly, this franchisee should lose this store!

Lexi henry

I went there tonight as ordered a full combo meal and not one thing was right. I ordered 3 Doritos tacos supreme and got 3 Doritos tacos with like nothing on them. This place is sad and getting way worse. No tomatoes no sour cream barely any lettuce or cheese. All the tacos looked like they were squeezed and broken. I also ordered a freeze and paid for it and they didn’t have it so I paid for something I didn’t get. Very disappointed.