Dunkin'

Ordered an iced matcha with cold foam and it was awful watered down, barely any matcha, and super bland. On top of that, the drive-thru service was rude and unwelcoming. It’s always the same experience with this location very disappointing.

Very slow drive-through, seemed understaffed. Hash browns burnt, bacon egg cheese sandwich was room temp and not good. I noticed a long line of unhappy people inside as well. Not the way to start your day. I’ll continue going to Donutland or McD’s instead which are in the same parking lot.

Sanali Jayawardena

Ordered an iced matcha with cold foam and it was awful watered down, barely any matcha, and super bland. On top of that, the drive-thru service was rude and unwelcoming. It’s always the same experience with this location very disappointing.

Mike Tellez

Very slow drive-through, seemed understaffed. Hash browns burnt, bacon egg cheese sandwich was room temp and not good. I noticed a long line of unhappy people inside as well. Not the way to start your day. I’ll continue going to Donutland or McD’s instead which are in the same parking lot.

Went up there ordered two drinks waited there for at least 5 minutes drinks were already done but no one came to the window the girl with the long hair just looked at us and kept passing by they guy with the wrist band also looked at us and also didn’t give us attention none of them had gloves on as we look at our drinks sitting there we see that they hate half full… Dunkin’ y’all need to do better or train y’all employees better

While the drive through isn't as slow as some they require you take a receipt. Their coffee also started making me sick. I stopped going here.

This location is an insult to Dunkins. Iced coffee was so bitter and tasted like it was left near some chemicals. As soon as it was handed to me...I just knew it was going to be gross.

Donuts are really low quality and dry, plus the prices aren't very good. Take your business to Donutland 50 feet away, much better quality.

If you order something without meat, I don’t expect to see a worker pulling meat off an order that’s already ready with meat on it. As a vegetarian, that is against the idea of having something vegetarian. Please consider that and make the change. Had to walk out

Drinks tasted/smelled rotten. The sandwiches were made poorly. I live down the street and I’m not coming back for sure

I picked up a mobile order at this Dunkin location around 10:10 AM and had a disappointing experience with one of the employees. She had a curly ponytail, glasses, and a noticeably rude attitude that made the interaction unnecessarily uncomfortable. I’m not sure why someone with such a poor approach to customer service is working at the front counter. I wasn’t rude, didn’t ask for anything extra just picking up an order and was met with complete unprofessionalism. This isn’t the kind of energy customers should be met with, especially from a brand like Dunkin. Definitely made me think twice about coming back to this location.

Place is a dump. Had the same order two days in a row, and they messed it up both times.

I had another disappointing experience at this Dunkin’ Donuts on Thursday morning around 6:00-6:05 AM. The woman taking my order was incredibly rude and seemed like she didn’t want to be there. Her tone was unfriendly, starting with a “What do you want?” when taking my order. When I asked for a black coffee, she responded with a pause and then, “What in it?”—even though black coffee should be self-explanatory. When I clarified “nothing,” she continued with a dismissive “What else.” I almost drove off because of how uninviting her attitude was. This is the second time I’ve encountered this particular employee being rude. It’s disappointing, especially since the Asian woman who works there is always so nice and sweet. The contrast in customer service is noticeable, and it’s frustrating to not know what kind of service you’ll receive.

We ordered 2 hot chocolates and it was as if they washed a container that had hot chocolate, with hot water. Literally no milk, no sugar and a sandy feel when we took a sip. The staff was very attentive so no complaints about that.

The one in Euless was bad enough… This location is as bad! I went to the car service a few months ago and ordered a latte that was pure ice. Went this morning and those two young man have no idea what they are doing. I totally think a boss and more experienced worker should be there, of course, Sunday morning will be busy. But one of them just seemed annoyed to be there! The other one was so slow. That’s a huge company: DO BETTER!!! I work labor! I can’t do customer service! If you can’t either: find another job. Amazon is hiring! You just can’t have a huge company that’s basically fast food waiting for 30 minutes. Maybe if these places paid more decently that would not happen!

Horrible experience! Very rude and unprofessional. I waited about 20 mins on an order that had been placed through their mobile app ahead of time. They had me pull up and wait. They told me that someone would bring My food out shortly and that never happened. I went inside and insisted on a refund and they couldn’t care less. The manger didn’t even show his face. I will never return to this location again.

This Dunkin never fails to mess up my order every time i come. They are slow and inefficient. I always order on the app and ask for my cream cheese on the side, they end up putting it on the bagel for me and smothering it in cream cheese which is the last thing i want. I asked for an everything bagel today and got a plain one. I’d like to go to a place that knows what they’re doing.

Tj Fraticelli

This location is an insult to Dunkins. Iced coffee was so bitter and tasted like it was left near some chemicals. As soon as it was handed to me...I just knew it was going to be gross.

Sawyer G

Drinks tasted/smelled rotten. The sandwiches were made poorly. I live down the street and I’m not coming back for sure

Jessica Farmer

Horrible experience! Very rude and unprofessional. I waited about 20 mins on an order that had been placed through their mobile app ahead of time. They had me pull up and wait. They told me that someone would bring My food out shortly and that never happened. I went inside and insisted on a refund and they couldn’t care less. The manger didn’t even show his face. I will never return to this location again.

Alaysia Anderson

Went up there ordered two drinks waited there for at least 5 minutes drinks were already done but no one came to the window the girl with the long hair just looked at us and kept passing by they guy with the wrist band also looked at us and also didn’t give us attention none of them had gloves on as we look at our drinks sitting there we see that they hate half full… Dunkin’ y’all need to do better or train y’all employees better

Isabella

This Dunkin never fails to mess up my order every time i come. They are slow and inefficient. I always order on the app and ask for my cream cheese on the side, they end up putting it on the bagel for me and smothering it in cream cheese which is the last thing i want. I asked for an everything bagel today and got a plain one. I’d like to go to a place that knows what they’re doing.

Michael Kraft

Donuts are really low quality and dry, plus the prices aren't very good. Take your business to Donutland 50 feet away, much better quality.

Ally R

The one in Euless was bad enough… This location is as bad! I went to the car service a few months ago and ordered a latte that was pure ice. Went this morning and those two young man have no idea what they are doing. I totally think a boss and more experienced worker should be there, of course, Sunday morning will be busy. But one of them just seemed annoyed to be there! The other one was so slow. That’s a huge company: DO BETTER!!! I work labor! I can’t do customer service! If you can’t either: find another job. Amazon is hiring! You just can’t have a huge company that’s basically fast food waiting for 30 minutes. Maybe if these places paid more decently that would not happen!

ajeba99

While the drive through isn't as slow as some they require you take a receipt. Their coffee also started making me sick. I stopped going here.

Matt Milewski

If you order something without meat, I don’t expect to see a worker pulling meat off an order that’s already ready with meat on it. As a vegetarian, that is against the idea of having something vegetarian. Please consider that and make the change. Had to walk out

N “Tash” M

I picked up a mobile order at this Dunkin location around 10:10 AM and had a disappointing experience with one of the employees. She had a curly ponytail, glasses, and a noticeably rude attitude that made the interaction unnecessarily uncomfortable. I’m not sure why someone with such a poor approach to customer service is working at the front counter. I wasn’t rude, didn’t ask for anything extra just picking up an order and was met with complete unprofessionalism. This isn’t the kind of energy customers should be met with, especially from a brand like Dunkin. Definitely made me think twice about coming back to this location.

Prima Dahlia

Extremely slow service and bad service. I waited 25 minutes for a pickup only to be they hadn't even started on the order. Please communicate with your customers and delivery drivers!

Thirumalai Parthasarathi

We ordered 2 hot chocolates and it was as if they washed a container that had hot chocolate, with hot water. Literally no milk, no sugar and a sandy feel when we took a sip. The staff was very attentive so no complaints about that.

Jonas Gutierrez

I had another disappointing experience at this Dunkin’ Donuts on Thursday morning around 6:00-6:05 AM. The woman taking my order was incredibly rude and seemed like she didn’t want to be there. Her tone was unfriendly, starting with a “What do you want?” when taking my order. When I asked for a black coffee, she responded with a pause and then, “What in it?”—even though black coffee should be self-explanatory. When I clarified “nothing,” she continued with a dismissive “What else.” I almost drove off because of how uninviting her attitude was. This is the second time I’ve encountered this particular employee being rude. It’s disappointing, especially since the Asian woman who works there is always so nice and sweet. The contrast in customer service is noticeable, and it’s frustrating to not know what kind of service you’ll receive.