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Columbus

McDonald's

★★★ 3.3 · 128 reseñas

At McDonald's, we're proud to be a Columbus staple, serving up classic burgers and fries that bring people together. We've been a part of this community for years, and it shows in our welcoming atmosphere. Our customers rave about our speedy service and friendly staff, who are al...

McDonald's

Burger · Columbus

3.3 · 3,694 reviews Google
www.mcdonalds.com
Yelp 1.5 (103) TripAdvisor 1.7 (7) Uber Eats 4.4 (11,400)

About McDonald's

At McDonald's, we're proud to be a Columbus staple, serving up classic burgers and fries that bring people together. We've been a part of this community for years, and it shows in our welcoming atmosphere. Our customers rave about our speedy service and friendly staff, who are always happy to help w...

At McDonald's, we're proud to be a Columbus staple, serving up classic burgers and fries that bring people together. We've been a part of this community for years, and it shows in our welcoming atmosphere. Our customers rave about our speedy service and friendly staff, who are always happy to help with a smile. You'll find us at 381 E Main St, where we're busy cooking up breakfast favorites like the Egg McMuffin, alongside our signature sandwiches and sides. Whether you're grabbing a quick bite on-the-go or meeting friends for a meal, we're here to satisfy your cravings and make your day just a little brighter.

What Customers Say About McDonald's

Reviews are mixed. Some customers praise the fast service, clean environment, and friendly staff, especially in the mornings. Common complaints include incorrect orders, long wait times (especially in the drive-thru), and rude staff.

Popular Dishes

chicken nuggets fries burgers double cheeseburger mcchicken Big Mac sausage muffin pancakes

Best For

Quick Bite Solo Dining

Tip: Use the mobile app and drive-thru for a potentially faster experience. Ordering from inside may be better during high demand.

Features

📶 WiFi 🅿️ Parking 🚗 Delivery Accessible 🌅 Breakfast 🍽️ Lunch 🌙 Dinner Coffee
🎯 Casual 👥 Groups

What to see nearby

Lazarus House
A 380m

Lazarus House

edificio

View details
Main Library
A 480m

Main Library

sitio histórico

View details
Topiary Park
A 489m

Topiary Park

parque

View details
Knights of Columbus Building (Columbus, Ohio)
Heritage
A 555m

Knights of Columbus Building (Columbus, Ohio)

edificio

View details
Kelton House Museum and Garden
A 602m

Kelton House Museum and Garden

museo

View details
Westminster Presbyterian Church
Heritage
A 604m

Westminster Presbyterian Church

iglesia

View details

Data from Wikidata

Explore the area around McDonald's

McDonald's is located in Columbus, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.

Historical Heritage

  • Knights of Columbus Building (Columbus, Ohio) (A 555m) Lugar inscrito en el Registro Nacional de Lugares Históricos
  • Westminster Presbyterian Church (A 604m) — church building in Ohio, United States of America Lugar inscrito en el Registro Nacional de Lugares Históricos
  • Trinity German Evangelical Lutheran Church (A 686m) — church building in Ohio, United States of America Lugar inscrito en el Registro Nacional de Lugares Históricos

Museums

  • Kelton House Museum and Garden (A 602m) — museum focusing on daily life, customs, and decorative arts in 19th-century Columbus, Ohio, and to the Underground Railr

Parks & Gardens

  • Topiary Park (A 489m) — park in Columbus, Ohio that replicates a George Seurat painting
  • Frank Fetch Memorial Park (A 616m) — park in Franklin County, Ohio, United States of America
  • Ohio Police and Fire Memorial Park (A 718m) — Memorial and park in Columbus, Ohio, U.S.

Other Points of Interest

  • Lazarus House (A 380m) — historic house in Columbus, Ohio
  • Main Library (A 480m) — Columbus, Ohio's main lending library
  • Encova Building (A 733m) — skyscraper in Columbus, Ohio

Data from Wikidata

Frequently asked questions about McDonald's

McDonald's is located at 381 E Main St, Columbus, OH 43215, Columbus.
Near McDonald's you can find points of interest such as Lazarus House, Main Library, Topiary Park, Knights of Columbus Building (Columbus, Ohio).
McDonald's offers burger cuisine.
McDonald's has regular opening hours. Check their profile for updated schedules.
McDonald's offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at McDonald's based on customer reviews are: chicken nuggets, fries, burgers, double cheeseburger, mcchicken.
McDonald's is ideal for quick bites, solo dining.
Reviews are mixed. Some customers praise the fast service, clean environment, and friendly staff, especially in the mornings. Common complaints include incorrect orders, long wait times (especially in the drive-thru), and rude staff.
Use the mobile app and drive-thru for a potentially faster experience. Ordering from inside may be better during high demand.
3,694
Reviews
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Web Story

McDonald's

McDonald's Columbus Reviews

3.3
3,694
5★
32%
4★
19%
3★
17%
2★
9%
1★
23%
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Safe Place

Great place, lot of room and all the food was served hot. The dinning are is clean and large, table fit any size. Plenty of power plugs for laptops and charging

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James F

McDonald's is the best breakfast place to start your day out with acid reflux. All of the breakfast options from the burrito to the hash brown, it is all delicious, I could probably eat McDonald's breakfast everyday and be happy. I would obviously gain a substantial amount of weight. But it MIGHT be worth it. The service was prompt and the staff was pleasant.

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Renee

I tried the NEW Grimace Birthday meal! It was so good. The grape milkshake was delicious!! The worker had no idea what I was ordering, tho. Maybe some better communication within the workers. But overall, the drive thur was fast, the food was amazing, and the staff was friendly!

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Cassandra Gallo

When I pulled up both of the drive-thru lines were completely full almost hanging out the driveway, but I got to the order window fairly quickly, paid and got my food which was fresh and hot in a matter of 2 to 3 minutes. Service was excellent.

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Bobby Lynch

They usually have a line at the drive thru on my visits. But they do a GREAT job of getting the orders done, and the car line moves fast !!!

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Daniel Wooster

Best sausage egg and cheese I ever had at mic d’s

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Ellie Hamm

Despite being in the middle of a straight up rush, there was this lady who still gave top notch service. I don't know her name but she was working the front on Wednesday 4/3 at 2:50-ish. She was cool.

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Daniel Hernández

Good as always food and people good as well

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Thomas Browning

Was really close to Columbus State Community College, which made it very convenient, was in n out quickly, and back to class in no time. The people there were great and I would recommend to other people. Have a great day.

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Brett Counts

I don't usually do this for McDonald's tell u what I when inside n order these poor kids try make a dollar only minimum wage that person waiting on all of us was vary sweet I don't know her name has long hair color girl she definitely need a pay raise r step up to be a manager usual I go other McDonald's they are grumpy

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Golden Ape Society

I ordered a big Mac with no cheese no pickle add tomato. They got it correct the first time. They were quick and it was fresh.

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Ricky Bowyer

They servers food fast and fresh even with a bigger crowd. Good spot.

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J Shelldog

Always on point. App ordering is unmatched. Great deals and always awesome food.

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Ric Comana

Once again love ordering through the mobile app. Especially when earning enough points to get free food. Very quick through the drive-thru.

Frazier Baker
Frazier Baker

This McDonalds always provides consistent and good service. Very convenient location near Grant Hospital, too.

zaim
zaim

The food here was slow,andexpiredd.And the workers were very aggressive.I still liked the food.5 star no drama.

William Lester
William Lester

Morning traffic in the kill, have to come to the speed of three minutes to deal with sausage muffin + hot coffee king of the bomb combination! 🥞 pancake fluffiness ten years as one day, the syrup drizzled down instantly awakened dopamine ~ collector's cup players ecstasy: limited edition design value online, cell phone order can also grip the package wool! The store is spacious and bright, self-service ordering machine to avoid the crowds, the parking lot is spacious enough to play drift ~ although the lunch and dinner is slightly bland, but rushed to $ 5 breakfast package cost-effective, hit the workers to lock up this line of cars! PS: children's meal attached toys to make the granddaughter smiles, grandparents of the source of happiness certified! 🚗💨

Andres Guio
Andres Guio

I’m not from Columbus so I thought the area was not looking safe since there were questionable folks inside the place but nothing weird happened, I’m just not use to that I guess. Good experience overall and food was like you would expect which it is exactly what I wanted.

Mz Lisa Putsitdwn4real
Mz Lisa Putsitdwn4real

The service was quick, the drive-thru had a lot of cars, but it was fast. I did a mobile order. Me & granddaughter had breakfast, 🥞,🥤hash browns, mc griddle. I love McDonald's pancakes been a fan for years. I probably eat them less than 3 times a year. 😏Everything was good. The customer service was nice. 🌺🌺🌺🌺🌺🌺

Sam Kip
Sam Kip

Excellent services but Order from inside on high demand, please open the doors. I see many people walking from the hotels, many from their apartment, many with no vehicles, some driving vehicles taller than 9 feet, many 3rd party drivers who have to wait on the long line to get to the window for a pick up.

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Larry L.

Their food is so good not bit problem their honest hard workers their staff friendly and helpful I've been there before they deserve their respect fries are always good their great for community

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Larry L.

Their food is so good not bit problem their honest hard workers their staff friendly and helpful I've been there before they deserve their respect fries are always good their great for community

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Manos-Altay B.

Very good food with delicious chicken nuggets but the burger could disappear it was so small, I also got some for my brother but he said it was disgusting so I fed it to my cat. The service was AGH…

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matthew o.

Efficient, Organized, fast and friendly at 5am! I only saw one woman working but she was on point. The pop machine was messed so I got seltzer water not sprite. Dollar menu items were fresh. Reeesu…

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Edwin D

Very comfortable and clean. Every one was nice and I was thinking about working here. I live right on Rich Street. Five minutes away.

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Edwin D

Very comfortable and clean. Every one was nice and I was thinking about working here. I live right on Rich Street. Five minutes away.

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David Hatcher

The food was as expected. I do love some McDonald's. Service was better than average. The children climbing on the tables and yelling while granny sat on her butt across the room and screamed at them while entertaining I could have done without.

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Kyla Edmunds

The man behind the counter was so helpful and kind. Made the stop nice and easy.

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David Titus

Very quick drive thru in the morning rush hour.

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Me Me

Excellent service and a warm atmosphere. Highly recommend!

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Leonard Farley

The food was fresh each time I went

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Abigail

It’s a McDonalds. Sometimes there are some questionable individuals hanging out there, but it’s not bad otherwise. Food is usually hot and fresh and they’re pretty fast.

Ben Collier
Ben Collier

A significant percentage of the staff seems to have limited English. Even when both lines aren't backed up to the entrance, they really like to have you pull forward or into a waiting spot for anything that takes more than 2-3 seconds to be ready to hand out the window.

Miguel Hernandez
Miguel Hernandez

08/26/2024 - I revisited this McDonald’s for the collector’s cups. Thankfully they had and ordered the respective combos to get two cups. I decided to enter the dining area. Spacious interior with the option to order via a team member or kiosk. Nice complimentary decor. Friendly service. Parking available walking distance to the restaurant. Decent prices. Yesterday(05/30/22) was my first time revisiting this fast food McDonald’s in a long time. Fast drive thru. Nice and friendly service. Nice landscaping. My favorite breakfast sandwich is the sausage McMuffin w/egg. I usually get the combo along with a hot beverage. Decent prizes. Parking available surrounding the restaurant.

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Les R.

I recommend mobile app and drive thru at this location. Safe yourself the frustration and don't go inside. \n\nFood is mediocre at best for even McDonald's. double cheeseburger, and coffee and a …

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daija yarber

Always a wait when I visit. Just 1 time I'd like to come and not have to pull over for 5-10minutes. Today I tried the glazed tenders and they were good.

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Leo Caroline

McDonald's is just McDonald's. Just go in and buy some quick food! It can't be that hot. It can't be that delicious! It can just fill your stomach. I only like breakfast…Except for the breakfast... I don't like the others. They look burnt. Hard.

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Rachel Niese

This McDonald's location is not the best. Their food is almost always barely warm and feels like it has been sitting out for a while. If you go during day time hours you have a slightly better chance of getting fresher food, but it's still hit or miss. It's also better service during the day, but again it's hit or miss. Evening and night service is pretty poor. I have never been inside so I can't speak for cleanliness, etc. I usually avoid this location now if I can.

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IamXerion

Food was good, but lady in drive thru was rude

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Kat Baker

It is McDonald’s, this location seems to have homeless people hanging inside and outside of the place. They have messed up my order a few times now .

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Maya BeBlest

Fries are cold and saltless. But for the friendly staff and cool atmosphere I'll give it a solid 3.

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Adel Hijazi

I eat here all the time. It’s a hit or miss. Normally service is pretty fast and they’re polite. 50% of the time the fries are under filled by a lot. I go there enough to know it’s deliberate. Sometimes they fill it more. They also try to save money on McFlurry toppings. They just coat the top of the icecream with Oreo crumbs but don’t blend it.

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CML Maintenance

Some of the employees are really, really good. Some aren't. The music is so loud. It doesn't need to be like that. If they need to play the music so loud, then they should call out order numbers on a microphone, but they don't. Most of the time, I have to wait 20 or 25 minutes for my order. Do they expect you to stand there waiting all that time? So with the music so loud, and the order taking so long, you could be in for a long wait. Wish I could be more positive.

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Tim Norfleet

Location is convenient. Check the accuracy of your order before leaving as errors are far too common.

Anna Siders
Anna Siders

Most times I have been here, they pull me to a wait spot if I order a frappe. Yesterday there were at least 6 cars in front of me, the line wasn't moving very fast which I would think would give enough time to make a frappe. Got my food at the window and asked to pull to a place to wait for my Frappe...an additional 5 to 10 minutes.

Michele A
Michele A

Usually service is really good. Today I don’t know if it was due to the timing of the visit (just after 2pm) My order was incorrect twice first I was given my order without the French Fries when I brought it to the attention of the employee I was met with an annoyed attitude. When I got back to the office I found the deluxe chicken sandwich I paid for was missing the deluxe part as it was just chicken. It is quite disappointing and frustrating to pay for something and have no recourse when you don’t get what you paid for.

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Liberty P.

Love the fries but the nuggets are bad it tastes like plastic sometimes the burgers they have is good the sauces I like from here is sweet n sour bbq ranch and ketchup those sauces are very good

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Andrew Riederer

Service was slow through the drive through, even though there were only two customers ahead of me. I ordered the new slushies ... When I received them, they were almost all liquid and very little ice. Went inside and the woman working at the counter saw them in my hand and offered to have them remade without me even needing to say anything. When remade, they were as expected. Leaving the restaurant, I was followed by a young man who was behaving strangely. He was following me very closely but just behind my left hip, saying "What are you doing with those slushies? I want some slushies. Where do you think you're going with those?" (Etc.). He eventually backed off with no confrontation, and went back into the restaurant, but it was an odd encounter.

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Hollyhills Pro.cleaningllc

Waited over 20 mins for pies to be made and then they forgot about me

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Rade B.

Been gettin coffee daily for the last week here with hopes of change. Asked for sugar n creme each time, never got it. Now i gotta find a new one along my route.

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Dominic

Service was terrible yelling and screaming food is good but again service was terrible

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makaila moss

No pickles I wanted xtra pickles got none made me sad usually this McDonald’s does me well but today I received NO PICKLES. Still ate it tho

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randall thomas

Didn't get all my food every time I go they forget something

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Gary Tate

Went through the drive thru at my usual time as I work at the hospital nearby. 4:50 AM on Wednesday, April 23rd 2025. The guy on the drive thru tried to claim they weren't open 24/7 and couldn't take my order. Yet the ladies who usually are at the window every other day of the week will take my order without issue. Disappointing. People are lazy. Edit: "Closed" again today. May 16th, 2025 at 4:45 AM. Edit 2: "Closed" again today despite me ordering at the same time several times before work last week. 4:45 AM on May 19th, 2025.

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Jess

The ick makes the food bad. Recently put up a massive new American flag, which looks and feels like a creepy, icky virtue signaling for far right ideology considering McD’s participation in the recent election. Putting up that big of a flag now indicates support of these policies. Being in downtown Columbus, I thought maybe this location was owned by a freedom-loving franchisee but apparently not & the flag just turns me off hard.

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lily thomas

we got a mcflurry and we got a mini when we asked for normal and it wasn’t even freaking blended. the lady at the second window made no eye contact and said nothing. very disrespectful. 10/10 don’t reccomend. go to the other one plz

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2REK 2-REK (2REK)

Twice I've ordered from there and food is cold

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Swavay Bang

Haven't been is so long but my children wanted a frappe so I wanted ice cream guess what they was down 😂

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Jaime Coronado

Food and service were great, we are from out of state just visiting for a graduation, the bathroom floors and the dining floors were all wet as if they were just moped , had wet floor signs but the floor was wet with something else, seemed like someone dropped the oil from the fries and mopped the whole restaurant with it. Very slippery and unsafe . Needless to say I’d never come back . I mean , really I’ll never come back.

Chance Phillips
Chance Phillips

Waited in line for 30 mins. First, no one responded on the intercom for 10 mins. I just drove ahead without talking to them but the rest of the line didnt move for almost another 10 mins. Not to mention they have never ever gotten my order entirely correct

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Dominik F.

Just came in asked for a coke no ice, they messed it up and were force to get me a new drink and then gave me a Diet Coke. I'm slightly allergic to diet cokes, my mother is deathly. This happens agai…

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Dominik F.

Just came in asked for a coke no ice, they messed it up and were force to get me a new drink and then gave me a diet coke. I'm slightly allergic to diet cokes, my mother is deathly. This happen…

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Dominik F.

Just came in asked for a coke no ice, they messed it up and were force to get me a new drink and then gave me a diet coke. I'm slightly allergic to diet cokes, my mother is deathly. This happens ag…

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Ellie E.

We ordered a simple order which consisted of a large and medium fry, a cheeseburger, and a 10 piece. Instead we got a 10 piece and a large fry. So obviously we went back around to ask for the rest wi…

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Ellie E.

We ordered a simple order which consisted of a large and medium fry, a cheeseburger, and a 10 piece. Instead we got a 10 piece and a large fry. So obviously we went back around to ask for the rest …

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Darck M.

If I could rate TS a 0 I WOULD! It is obvious management does not train their employees well enough... service is absolutely horrible, to the FCKN point it will RUIN your day. Bad food, they always…

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Mike G.

A 12 minute drive thru wait for one old dried out Egg and Cheese Biscuit and a small cup of coffee with cream makes this place earn every star I gave them.

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Mike G.

A 12 minute drive thru wait for one old dried out Egg and Cheese Biscuit and a small cup of coffee with cream makes this place earn every star I gave them.

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Katie M.

NOT opened as advertised. No service three mornings this week. Located around the corner from a hospital...a line of cars each morning, with everyone having to figure out that although there is st…

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Pauline K.

You guys are lucky my patience didn't run out because I waited 20 minutes for meals only to find out that some of it was missing. Before giving it to the consumer, check the packaging. less trouble!

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Djengui S.

Went to this store after I bought my mcchicken I ask for a sauce it was a fuxking lady over there who didn't wanna give a sauce of sweet & sour she said that I had to buy that too this my first tim…

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Isabella L.

absolutely worst mcdonalds I've ever been to. I waited for 25 minutes to pull up to the order kiosk. I am currently sitting at the order kiosk and i've been waiting for now 10 minutes for them to…

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Michael A.

First the good:\n\nBig Mac and chicken nuggets always good.\n\nNow the bad:\n\nStaff is rude. They are short and unfriendly. The girl on the speaker wasn't loud enough for me to hear and when I ask…

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Melissa P

Concert let out my son is literally across street at the Greyhound Station from McDonalds waiting for bus in the cold it’s 39 degree outside. He try to purchase something hot drink and food. They …

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Melissa P

Concert let out my son is literally across street at the Greyhound Station from McDonalds waiting for bus in the cold it’s 39 degree outside. He try to purchase something hot drink and food. The…

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michelefN3346AN

One of the worst. Everytime we go there order is never correct. Gail needs to get better crew. Nasty attitude you'll wait for your order at least 10 to 15 minutes in the Drive-Thru then they'll t…

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michelefN3346AN

One of the worst. Everytime we go there order is never correct. Gail needs to get better crew. Nasty attitude you'll wait for your order at least 10 to 15 minutes in the Drive-Thru then they'll…

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315jeffa

I have never received a correct order the times I have been there in the last 2 years. This time I was going to eat in the parking lot ,opened the bag and I had one sandwich out of the two I paid f…

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315jeffa

I have never received a correct order the times I have been there in the last 2 years. This time I was going to eat in the parking lot ,opened the bag and I had one sandwich out of the two I paid f…

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melissanL956PW

Worst ever went through drive through. They handed my order to someone else so made me pull over to side . they left me sitting the man came out to give me my food informed me they forgot about me …

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Alison Schieltz

This location is the worst. Super slow service times, and my order is always wrong...and kinda sad.

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Jermaine Richardson

Customer service here is horrible. Didn’t give me a receipt after I got my order, and I ordered 2 pies with my meal, in which I received one. And the one I did get has a dead spider on it…

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Antonio Robertson

How I Get A Raw Hamburger 😡😡😡😡 Made me sick. I would never it here again. They need to close this mcdonald's.

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K S

I used Uber eats. My burger was raw. My McFlurry and my nuggets were missing yet they still gave me sauce for them. It’s consistently a problem with this location. Not worth it to go here.

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Derek Spaeth

Says open 24 hours but If you go there around 3-4am be ready to sit at the drive thru and get no response or be turned away entirely with reasons like their "system being down" or some other major issue. If you need to close every day for cleaning or napping or whatever that is fine but don't say you are open 24 hours when that doesnt seem to be the case.

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Elisha Hocking

Foods decently well. Employees under rated and the best you have. Atmosphere is complete trash. Lost in the pits. Wasn't gonna post none until I saw the sign on bonus. 😂

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Mubariz Sono

Is close why show here open 24 hours

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Tiffany Rowley

Disgusting establishment.we had to clean our own table as every table was gross n floors were disgusting

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Geraldine Maldonado

The customer service at this location was extremely disappointing. The cashier was in the back, laughing and chatting, completely ignoring the fact that I was waiting at the front. When she finally decided to come out, I attempted to speak with her in English, but she seemed unable to understand and responded to me in a rude, dismissive tone in Spanish. As if that wasn't enough, there were three other customers visibly upset because they had received the wrong orders, and they were also dealing with her unprofessional behavior. To top it all off, the store was filthy, with trash scattered around and no clean place to sit. The atmosphere was uncomfortable, as the store was overcrowded with homeless individuals, making it feel unsafe and unpleasant. This was by far one of the worst retail experiences I've had, and I definitely won’t be returning to this location.

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dudeman guyfriend

The employees are rude or just completely ignored you, only one of them seemed to speak English well. The food took forever and I had to remind them that I was still waiting for it, the fries are what I wanted and they were completely soggy and cold when I finally received them. I asked them for fresh fries, over and over again, the one girl who spoke English was so overwhelmed she just kept saying ok while taking others orders, finally I found the manager and got them to make "new fresh fries" where they took the currently cooking fries and served them to me before they were completely finished because the manager was hurrying them. Clusterfahk. Never will buy food here again, I might consider stopping for a $1 Coke, as that was the only thing that was actually good and they gave me a free refill.

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Charlotte A Rabideau

Advertising open 24 hrs, i just came in and they said they are closed @ 3am May 3rd,, you all suck,, I drove miles out of my way.. but yet cars still going through the line.. you are disgusting.. Came again this morning @ 9:30 am,, so many bad workers working inside.. don't know how to give out orders correctly, Can not speak English. And brought people from Canada this morning @ 4am,, and you advertise 24 hours open.. remove that.. it's false... lies.. lazy workers.. Mcdonalds is losing lots of Money because you want serve all people all hours only certain customers.. maybe people vacationing Don't have the McDonald's app..

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Nathan Reid

I never write reviews but had to here. Went to the drive through got a happy meal cheeseburger plain, 10 piece with ranch and a number 1. There was no one ahead of me and about 5pm so when i got to the second window and they asked me to pull forward i thought ok probably getting ready before dinner rush at least stuff will be fresh. They brought the food out and i looked in the bag and seen it was missing my fry with my number 1 combo meal. Told the guy that brought the food he took my bag and said ok. Waited a little then when he came back. Thought ok everything must be ok he just needed to get a fry but that was my mistake. They took out the chicken nuggets left the ranch i ordered with them but gave me the fries. I brush it off o well could be worse then as i start to eat i notice fries are cold and the happy mean plain cheeseburger had pickles on it. So my son wouldnt eat it. Mind you i worked in the food industry for 8 years before i changed what i did for a living and would hate when people complained. This is insane to me though and thought other people should know.

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SisterMomGranny

Wow! Unbelievable! SMDH! I don't think anyone speak English at this McDonald's, so I'm trying to give them the benefit of the doubt. But, I'd like to let everyone know of my horrible experience at this particular McDonald's. Around 7:15a, I made a $22 order on the app for curbside pickup - which means they'll bring it to you. After waiting for a significant amount of time, no one came out with the food. So I called. This place do not answer calls. You have to leave a message. I sent my teenage grandbaby inside to get it, along with a screenshot of the paid order for the curbside number. She then called me to tell me that everyone is in the back, no one is coming up front to greet the customers inside. I went inside and this is true. They're literally coming to the front to give (partial) orders to customers. Something was always missing. They did this twice within 15 minutes. They didn't manually take any orders while I was there. With that being said, I looked at a few bags sitting on a back counter and I see my curbside number. I yelled and pointed at my bag, signaling the number in a hand gesture. Shockingly, it's been sitting there all along. Getting cold. The smoothies that my GrandBabies wanted were melting. SMDH. Mind you, I was late taking them to school. The app wouldn't allow me to cancel. That's what I wanted to do. To make matters worse, I was missing a couple of items. There was no way I was going back. Yeah, $22 is a lot. But, I'll bypass this place from now on and go to another.

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Renée Jackson

The customer service was not good. I sat at the drive thru speaker for 5 minutes. No one else was in line. No one spoke through the speaker to take my order. I pulled around to the 1st window and the cashier says, she didn't know why they wasn't taking orders. I pulled around to the 2nd window, advised I sat at the speaker for 5 minutes and no one spoke through the speaker. I also advised I had a pick up mobile order. The cashier says they had other orders to put together, Mind you I stated I was they only car in the drive thru at the time..... The cashier told me I had to go back through the drive thru to pick up my order. At this present time there were several cars in the drive thru now. So basically she told me to get back in line. Smh. I decided to walk in to pick up my order. Spoke with manager, advised that was crazy of how she told I had to go back through the drive thru. The manager did apologize but her excuse of the reason why the cashier told me that was because they were the only two people working that night. There were more people working in there when I went inside to pick up my order. I was really disappointed at this location because I never had a issue before.

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SheIs TheHustle

Not 24 hours when the website shows it. Workers are there but will tell you the store is closed. Don’t ask for cookies when open because they never have them.

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Jivonne Young

They don't move as they use to ...food was fresh and hot though.

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Caitlinn Anderson

placed a mobile order and pre paid and got there and they said nobody is there to make the food so i cant get my order. had a whole line of people and nobody got their order. sad and trashy, cant even be smart enough to properly work at a fast food spot. dont go here

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No'riah Davenport

Rude person at the speaker rushing me to order better be glad I’m pregnant or I would’ve done something.

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Stephanie Bell

Been at this store 2x toaday, bathroom iz dirty smell and no paper product i the handi abled .Service ia bismal STORE BOUGHT COOKIES TI MAKE UP MCDS COOKIES .THE TABLES ARE ALWAYS DIRTY ..NEVER GET MY POINT EARNED FROM PURCHASES

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Victoria Austin

They always mess up our order. They consistently leave out some part of our order. The first time we went they had given away our order to someone else. When we went back up to the window (we noticed half of our food was missing), the girls just laughed and kept talking to each other. Eventually they gave us the right food but left out our extra sauce that we had paid for in the app when placing the order. We didnt want to have to go up a THIRD time, so we just gave up and left. We went here twice thinking the first time they messed up our order was just a one-time mistake, but no, they are consistent. The second time we went they left out our extra sauces yet again. The workers were just as unprofessional as before. Tired of wasting my money. Never going to this location ever again.

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Jasmine Silva

I used the McDonald’s app to order and went through the drive thru around 12:35PM, during my lunch break. Upon giving my code, I was told to pull forward. There was one other car in the drive thru. The food was not ready so I was asked to pull up and park. I waited, parked for 10 minutes. An employee tried to give me the wrong order 3 different times during this time. I showed him my code and he went back inside. After another 5 minutes I drove back around and said I had been waiting and I was coming back through to make sure they didn’t forget about me. I was told to pull back through. I waited another 10 minutes; no one came to give me the food I had paid for on the app. At this time it was 1:06, and I was now late for work. I parked and went inside to request a refund. The manager took an additional 7 minutes ignoring me, and came to me with a bag of food which I declined. She spent another 7 minutes avoiding the refund. I did not get my refund until 1:20, after ordering at 12:35! Absolutely the worst service I’ve ever experienced, even with the low expectations McDonald’s has continues to set for decades. I called the corporate number as well, and never received a call back, unsurprisingly.

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Josh Michaels

My experience here was terrible i waited a long time for my food with no line. When i got to the window i checked to see if i got the 3 hash browns i ordered and it was not there when i told the girl at the window she proceeded to tell me that i didn’t order three. Going back and forth for several minutes i just bought another one because it was not worth my time. Once i got home i realized I didn’t even get my steak egg and cheese bagel that i ordered and paid for…. Terrible service and terrible results I understand being underpaid but damn so am i. I don’t expect a five star experience just give me what i ordered.

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Nathan & Jennifer Thomas

Don't advertise you are 24 hours if you aren't. We found a McDonald's open 24 hours it literally said online "open now" get to window and a lady says "sorry we are not open" I say "are you not a 24 hour McDonald's and she ignores and does not respond. Not something broke or something happened and we had to close for now, just sorry, we, the 24 hour McDonald's, are not open. Not that it matters but it's 1:45 in the morning and we just left the hospital with a kid who hasn't been able to eat for over 12 hours. Sorry, McDonald's, I AM NOT loving it.

B
Be Mercado

Tables are dirty. Fries were cold.. been sitting in the fries station a while and packed. Lots of homeless people.

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Rea Henry

If Google had negative stars then I would give -⅔ of 0 and I mean it. Service was horrible have were Spanish and rude barely understanding what I was saying. I asked for fresh fish they gave me fish from five days ago re dipped. Told them how I felt she stared as if I was talking a language she didn't understand ooops she proved didn't that's a problem when I'm in united states speaking English which we were taught this is absurd. Just horrible then she said twenty five cent for ice prove she understood just wanted to act like she didn't what is this becoming 3rd world country just sad

M
Megan Stanley

I work down the street from this McDonalds and so I get coffee here weekly and food monthly for the last 3 years. I will no longer be going to this facility. What should be a 10 minute wait 9/10 times ends up being over 30 minutes. GO TO ANY OTHER MCDNALDS DO NOT GO TO THIS LOCATION.

P
Peter North

One of the worst mcds locations. Very slow drive thru cold wrong food and unhappy faces await you at this mcds.

M
Margaret Cellar

Not open 24 hours. Or at least they refuse to serve you even though they're in there. They came on the speaker and said they're not taking orders and I said "did something happen or are you not open 24/7?" And they said "I dont know I just know we're not taking orders right now"

L
L M

This says it's a 24 hour restaurant!!! I drove 20 minutes out for them to tell me they are ONLY TAKING DOORDASH.... make it make since! We got no food and wasted gas! TAKE OFF OPEN 24 HRS IF IT ISN'T SERVING PPL!!

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Samantha Siefker

Women's restroom is horribly dirty! Not a single employee understands English. 12:30 on a Tuesday during lunch rush and a staff member decides to mop the floor with a sopping wet mop asking patrons to lift their feet for her to mop! Bathroom stall door lock almost wouldn’t unlock, toilet paper laying on the floor, water poring out from under sink! Men’s restroom piss everywhere!

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Steph Joann

10/14/25 The women that was at the front window clearly doesn’t like her job and was vary rude had a whole attitude!!

C
Chris Burch

Ordered through the app. Went through the drive thru. I stopped at the first window and they just waved me on. I had to ask for my receipt. I pull up to the next window and they parked me. They brought out my order. I went home and checked the bag. They didn't give me my full order. I was missing a Double QPC with bacon. I went back with my order and the receipt I had to ask for. I went inside. I had to wait for the crew person to help customers in front of me. I showed him the receipt I had to ask for. He went back to the grill to get the missing item. He didn't even apologize for their mistake. While he was back there a manager came up to help a crew person to get their meal. He asked me what was wrong I told him and that a crew person was helping me out. He didn't even apologize either. They need to learn better customer service there and double check if the order is correct before they hand it to the customer. They also need to learn to hand receipts out unless the customer says they don't want one.

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pdunn74

Paid for sit down service and got there only to be told you can't come in. All employees were rude and disrespectful. Manager refused to refund our money. Not one of the employees understood English. Employee shook our food all over containers. The only good thing about my breakfast this morning was the hash browns was not deep fried to death.

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Alex rios

Waited at the speaker for 5 mins, nothing. Cashier was chatting it up with someone at the window. Might be overthinking but seemed like he was laughing as I pulled off. McAwful

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Mallory Weinmann

I ordered a double quarter pounder and the patties were completely raw inside!!!! Totally disgusted.

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Candice Spry

Every time we rode through uber there’s an issue with our food either they forgot something or given us something. That’s not ours.

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Ben Churchill

I paid $4.89 for a breakfast sandwich and never got it. I had to leave because I waited 10 minutes and they never gave it to me; I had to get to work. I will never come back to this location again. Wish I could give 0 stars. Wish I got my $4.89 back. Hopefully they gave the sandwich to a hungry person but it's more likely threw it in the trash and kept my money.

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Dani

I just went to the drive through and ordered a mini oreo blizzard and a small coffee This is supposed to be a blizzard where they whip up the cream with the cookies I'm so disappointed. I rarely do fast food.And I was looking forward to this blizzard The only thing they did is put vanilla ice cream in a paper cup.And topped it with some cookie crumbs SO disappointing.

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Mo Kane

Worst mc Donalds location I’ve ever been to. They always have me cold fries and never stir your coffee. Don’t matter if you ask for 1000 sugar or 3 sugar they will not stir it plus the employees lazy

Kyara Brown
Kyara Brown

Service is horrible here, the employees talk to each other the whole time and barely acknowledge customers. I just went to pick up 2 chicken nugget happy meals and when the window employee handed my food to me, she was talking using profanity with her peers. I told her that I have kids in my car & would not like for them to hear those words. She said she apologized & slammed the window. Also, we did not receive French fries in the two happy meals. I come to this location because it is convenient for my family, we live close. I wish there was a different location I could visit that’s as close as this one.

John B
John B

Zero. Midnight. A d then are open until 1am. Employee cars in the lot. 6 cars on drive thru but no employees apparently inside working. Cars waiting and giving up. Mobile app says open. Poor girl order, WALKED there and could not get her food. Open or closed at 12, dont care. But if you are not helping customers, then set mobiiecapps to closed, turn off lights, and turn off drivethru menu boards. Or be open and feed your customers. Please and thanks.

tinazia Johnson
tinazia Johnson

Got a medium fry, a double cheeseburger. Caught the stomach flu the next day. Someone on the team is not taking the proper precautions to serve. Be careful eating here pls! God bless

BossMann DLO
BossMann DLO

Disliked truly how the janitor was extremely disrespectful down to following me into the bathroom just to ensure he's " kicking me out properly" because they open 24hrs but want people out at 830, "specific people" I'm sure people can tell when McDonald's closes . Had to sit in the snow storm for 50 minutes afterwards waiting on bus.

shilo roe
shilo roe

The whole crew in back needs fired an done away with for real some of the worst service I've ever received and the lady in the red jacket at the window needs her attitude fixed for sure idk what her problem is but she need to go back home get her bed an get up on the other side for an she's been like this every time I've came through it'd be different if it were once but it's a consistent thing you best make sure to get everything when you first place ur order because she's not goin to do anything but hand you your food. The only one half way decent about it was dude at the front counter...

Kayla Reyes
Kayla Reyes

I went around the drive-through and ordered an egg McMuffin and a sweet tea. When I received my sweet tea about an inch from the top of the cup. I walked inside to get it topped off because for an almost 2 dollar tea. I’d like it to be filled. As I wait in the lobby for about 10-15 minutes or so I handed him my cup and he comes back to tell me “thank you for supporting Donald Trump“ I don’t know what this was supposed to mean because I’m sure everyone doesn’t like Donald Trump and this is McDonald’s and I’m just hungry, but I hope the man who was working the counter Has a better day. And thank you for filling my tea.

Marie
Marie

Went here during breakfast August 7th around 10am and ordered a plain English muffin nothing on it but cheese and a iced coffee and a hash brown i paid for it and they only gave me my coffee and told me to pull to number 1 and wait, i waited for about 10 minutes then went in and only 1 register was opened it was a line of people waiting for their orders, the employee was talking in Spanish to a customer that had already paid but failed to pay attention to the customers that had small orders and had to wait more than 10 minutes. I received my bag with only the hash brown and i had drive back around to the window at the drive thru and ASK for what i paid for, even still then nobody apologized or even held themselves accountable for making people wait just for something so small. These employees are so rude and work slow, not even just that it was strands of hair in the pouch with my hashbrowns. PLEASE DO NOT GO HERE! these employees pick and choose who they want to serve with respect and it’s disgusting multiple times where i’ve been yelled at while trying to order and interrupted in the midst of me trying to order. the workers are mostly latino’s it seems as if they prioritize the customers who are the same race instead of equally prioritizing everyone who is a paying customer.

Sandee Huffman
Sandee Huffman

I will never go back. I got 4 chicken stripes and 6 nuggets. I asked for 4 sweet and sour sauces. Got none but I checked before leaving the window so again I asked for 4 I was told I could have only 2. To me that is not good customer service. In addition my daughter didn't even get her nuggets she got french fries and apples and the apples only had 2 and a 1/2 slices.

Joshua Anderson
Joshua Anderson

Do better is all I can honestly say..... ordered a large fry and got a medium and your girls in the back booth need to stop talking so munch and do there job there is no reason why I should have had to repeat my self 3 different time and then again when I got to the windows I'm by no means a quite person so what's really going on here...... like I would ever in my right mind get a medium sweet tea...... you workers do nit deserve a job at this point........

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About McDonald's

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381 E Main St, Columbus, OH 43215

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Highlights

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Many Reviews
3694 reviews
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Budget Friendly
Price level
👨‍🍳
burger
Cuisine type

Services

🥞 Breakfast
🍽️ Lunch
🍾 Dinner
Coffee
🍰 Desserts
🥡 Takeout
🚚 Delivery
🍴 Dine-in
🚗 Curbside Pickup

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery
🚗 Curbside Pickup

Restaurant Info

Status
Verified by owner
🕐 Hours Today
Open 24 hours
Rating
3.3/5
💬 Reviews
3,694
💰 Price Level
$
📞 Phone
+1 614-464-4626
🌐 Website
www.mcdonalds.com
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Amenities

📶 Free WiFi
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Wheelchair Accessible
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381 E Main St, Columbus, OH 43215

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