Papa Murphy's

Christopher Jones

It's my preferred choice when going to Papa's. Friendly staff who do a good job. My only demerit is that they aren't properly staffed so when it gets busy it can take a while. But it's worth waiting for, keep up the good work y'all!

The place was like a ghost town. One worker and no one inside of the place. I went on Sunday and I figure there be a line. That was a surprise. Food was good but no customer service. I didn't get greated with a smile.

My review 3 years ago was 5 stars delicious pizza great staff clean store quick service . Unfortunately my recent visit 2 stars if that. Placed my order online and went to pick up my order . Pizzas not even close to what I remember . Missing items on pizza dry just disappointing.

I started going to this location in mid 2021 but am going to find another store. About 6-8 weeks ago there was a significant change in staff. My pizza at that time was murdered. The dough was tough and it just didn’t taste right. I waited and returned tonight hoping that staff have experience now. I think there are new new staff and again I am disappointed. The order was wrong and I had to have it corrected. The girl was beyond dispassionate and clearly didn’t want to be there. I might return in a couple of months but for now I will visit another location.

Ughh I don’t want to be to harsh because I use to really enjoy coming here… I haven’t been in about a year, and the last few times the food portions are no where near as before. Maybe it’s the “new management” I ordered a salad the last couple times and this time I got a Caesar salad. There’s where’s a barley chicken or Parmesan cheese .. and only a little lettuce. Smh. I use to the love the salads here. I have started eating the salad as it was suppose to be my dinner but now it’s just a light snack 😭

Navaeh Dior

Ughh I don’t want to be to harsh because I use to really enjoy coming here… I haven’t been in about a year, and the last few times the food portions are no where near as before. Maybe it’s the “new management” I ordered a salad the last couple times and this time I got a Caesar salad. There’s where’s a barley chicken or Parmesan cheese .. and only a little lettuce. Smh. I use to the love the salads here. I have started eating the salad as it was suppose to be my dinner but now it’s just a light snack 😭

Heather Wylder

I started going to this location in mid 2021 but am going to find another store. About 6-8 weeks ago there was a significant change in staff. My pizza at that time was murdered. The dough was tough and it just didn’t taste right. I waited and returned tonight hoping that staff have experience now. I think there are new new staff and again I am disappointed. The order was wrong and I had to have it corrected. The girl was beyond dispassionate and clearly didn’t want to be there. I might return in a couple of months but for now I will visit another location.

Nikki Rongey

My review 3 years ago was 5 stars delicious pizza great staff clean store quick service . Unfortunately my recent visit 2 stars if that. Placed my order online and went to pick up my order . Pizzas not even close to what I remember . Missing items on pizza dry just disappointing.

No hair nets or anything prepping food ordered two crustless pizza bowls. It took 95 minutes some how and the place was dead. Watching theses 3 young mean mare them was a struggle they moved so slow.

Waiting too long the computer didn’t work. I had to pay cash. The 3 teenage girls were new. Didn’t know how to operate. Customers were very angry. The pizza was not the same. The crust was very thin and the veg were not fresh.

Went for a walk thinking that our pizza would be done by the time we got back... When we got back, we found the pizza had not been started and the three employees instead were talking and laughing engaged in no work at all. They immediately 'jumped into action', working furiously as though somehow we wouldn't have noticed that they had done nothing to prepare our food. The only girl in the place (two males were behind the counter as well) as quickly as I imagine is humanly possibly threw together the worst looking pizza I've seen in a long time. Minimal toppings, slow service, no obvious changing of gloves worn by employees... And we had to wait for her to through together our pizza after having given them enough time to complete it to begin with. If I was the franchisee here, or the manager... I'd make some staffing changes. This lax approach in a restaurant invariably hints at other operational issues (ie cleanliness, food safety etc...). The most indellible impression made? I just paid 15 dollars for a pizza that took 45sec to make. I'll save that money in the future. If you are the owner, and you care... This took place between 6:30 and 7pm 03/30/18.

This particular Papa Murphy’s store has the worst menu. No prices and tiny writing above the registers making it difficult to read. I won’t even get started on the social distances in the lobby. J won’t be spending my money there because if the manager doesn’t feel it’s necessary to invest in legible menus than I will go some place else for pizza.

Worst customer service!! Messed our orders up numerous times and an employee actually had the audacity to blame me for their mess up's. Um im sorry that no onions or thin crust are too complicated for you!! Absurd this kid literally accused me of trying to swindle them out of pizza! I ended up walking out and not getting my order replaced. Not worth it!! The nerve! Im a small business owner myself and would never treat a customer with such disrespect. Save yourself the greif and choose another location.

Closes at 9pm (Saturday). Called at 8:00, 8:15, 8:22 and 8:30 attempting place an order but the phone rang non-stop, so I drive there to see what's going on. As I walk up, I see the schedule near the door matches the closing time listed online. I go in and ask the worker if they're still open, to which he replies that he just shut down the registers. I ask "aren't y'all supposed to be open until 9? I called and y'all just let the phone ring." He gave some excuse about a lady's order being wrong and that the POS system goes down when that issue happens. Mind you, my 1st call was at 8 pm, and on top of that your shutting down 20 minutes early??? Wasn't going to leave a review but that's just bad business.

I took my elderly mother here today (6/17/23) around 5:00 PM and was surprised by the complete lack of any service whatsoever. When we entered there were no other customers and a boy working the front gives me a look and says nothing. While we wait for any acknowledgment my mother asks the boy a question and he claims that he does not know the answer, and that perhaps his coworker behind him does. However, he never asks his coworker and she never acknowledges us. We continue to wait for any service for a few minutes before I convince my mother that this establishment is not worth our money and we leave. I highly recommend against going here. I believe automated machines would offer significantly better service compared to these mute employees.

Made a phone order and was told 30 minutes. Arrived on time and was put at the end of the queue because they didnt put the order in. When incquiring about phone orders they insisted that walk ins were a priority over phone and online orders. So what's the point in making an order ahead of time? Absolutely no point. They did nothing to make it right no discounts no expedited process no coupons or anything. Very unprofessional and unorganized. When we ordered a month ago and walked in they made online orders before us and made us sit there waiting for over 30 minutes. This location needs management and organization. I've ordered from many other Papa Murphy's and none are as unprofessional as this location. Stay away if you don't have a time to be on their leisure clock.

Not sure if the entire crew was new or if they started celebrating the holidays while on shift. It just looks like a 3yr old could have done a better job.

The service has gone downhill! You call, place in your order and you are told how long of a wait till its ready. I go in to pick up the pizza and it's was not even done. Waited pretty much 30 to 40 minutes before it was finally ready. Three times already. Not planning on going back.

Roaches!!! Last time I went they had a "new ownership" sign. My last order didn't have sauce on the pizza at all. Welp, gave it another chance and definitely shouldn't have. Called in advanced but they didn't have my phone order. Whatever, no biggie i guess, but after watching multiple upset customers come and go with a "(x)ish" quote and TikTok customer service i found a dead roach on the floor. NOT those EG Waterbugs, a legit roach. Asked for a refund and the chick seemed offended after immediately giving a Karen the managers number. This used to be a good location but avoid it now.

Leithen

Not sure if the entire crew was new or if they started celebrating the holidays while on shift. It just looks like a 3yr old could have done a better job.

Drunk Joe

Roaches!!! Last time I went they had a "new ownership" sign. My last order didn't have sauce on the pizza at all. Welp, gave it another chance and definitely shouldn't have. Called in advanced but they didn't have my phone order. Whatever, no biggie i guess, but after watching multiple upset customers come and go with a "(x)ish" quote and TikTok customer service i found a dead roach on the floor. NOT those EG Waterbugs, a legit roach. Asked for a refund and the chick seemed offended after immediately giving a Karen the managers number. This used to be a good location but avoid it now.

ReMY RoSe ReD

Closes at 9pm (Saturday). Called at 8:00, 8:15, 8:22 and 8:30 attempting place an order but the phone rang non-stop, so I drive there to see what's going on. As I walk up, I see the schedule near the door matches the closing time listed online. I go in and ask the worker if they're still open, to which he replies that he just shut down the registers. I ask "aren't y'all supposed to be open until 9? I called and y'all just let the phone ring." He gave some excuse about a lady's order being wrong and that the POS system goes down when that issue happens. Mind you, my 1st call was at 8 pm, and on top of that your shutting down 20 minutes early??? Wasn't going to leave a review but that's just bad business.

Jonah Espineda

Made a phone order and was told 30 minutes. Arrived on time and was put at the end of the queue because they didnt put the order in. When incquiring about phone orders they insisted that walk ins were a priority over phone and online orders. So what's the point in making an order ahead of time? Absolutely no point. They did nothing to make it right no discounts no expedited process no coupons or anything. Very unprofessional and unorganized. When we ordered a month ago and walked in they made online orders before us and made us sit there waiting for over 30 minutes. This location needs management and organization. I've ordered from many other Papa Murphy's and none are as unprofessional as this location. Stay away if you don't have a time to be on their leisure clock.

Jared Minoletti

No hair nets or anything prepping food ordered two crustless pizza bowls. It took 95 minutes some how and the place was dead. Watching theses 3 young mean mare them was a struggle they moved so slow.

Aracely Villa

The service has gone downhill! You call, place in your order and you are told how long of a wait till its ready. I go in to pick up the pizza and it's was not even done. Waited pretty much 30 to 40 minutes before it was finally ready. Three times already. Not planning on going back.

Karima Aslami

Waiting too long the computer didn’t work. I had to pay cash. The 3 teenage girls were new. Didn’t know how to operate. Customers were very angry. The pizza was not the same. The crust was very thin and the veg were not fresh.

Corbin Vuori

I took my elderly mother here today (6/17/23) around 5:00 PM and was surprised by the complete lack of any service whatsoever. When we entered there were no other customers and a boy working the front gives me a look and says nothing. While we wait for any acknowledgment my mother asks the boy a question and he claims that he does not know the answer, and that perhaps his coworker behind him does. However, he never asks his coworker and she never acknowledges us. We continue to wait for any service for a few minutes before I convince my mother that this establishment is not worth our money and we leave. I highly recommend against going here. I believe automated machines would offer significantly better service compared to these mute employees.

Bernadette Smith

This particular Papa Murphy’s store has the worst menu. No prices and tiny writing above the registers making it difficult to read. I won’t even get started on the social distances in the lobby. J won’t be spending my money there because if the manager doesn’t feel it’s necessary to invest in legible menus than I will go some place else for pizza.

Dbla C

Went for a walk thinking that our pizza would be done by the time we got back... When we got back, we found the pizza had not been started and the three employees instead were talking and laughing engaged in no work at all. They immediately 'jumped into action', working furiously as though somehow we wouldn't have noticed that they had done nothing to prepare our food. The only girl in the place (two males were behind the counter as well) as quickly as I imagine is humanly possibly threw together the worst looking pizza I've seen in a long time. Minimal toppings, slow service, no obvious changing of gloves worn by employees... And we had to wait for her to through together our pizza after having given them enough time to complete it to begin with. If I was the franchisee here, or the manager... I'd make some staffing changes. This lax approach in a restaurant invariably hints at other operational issues (ie cleanliness, food safety etc...). The most indellible impression made? I just paid 15 dollars for a pizza that took 45sec to make. I'll save that money in the future. If you are the owner, and you care... This took place between 6:30 and 7pm 03/30/18.

Vanessa Rosales

Worst customer service!! Messed our orders up numerous times and an employee actually had the audacity to blame me for their mess up's. Um im sorry that no onions or thin crust are too complicated for you!! Absurd this kid literally accused me of trying to swindle them out of pizza! I ended up walking out and not getting my order replaced. Not worth it!! The nerve! Im a small business owner myself and would never treat a customer with such disrespect. Save yourself the greif and choose another location.