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Subway

Sandwich · Farmers Branch

3.0 · 232 reviews Google
restaurants.subway.com

About Subway

Located in Farmers Branch, we're a casual Subway offering build-your-own sandwiches and salads. We provide a variety of options, including health-conscious choices and comfort food. Enjoy your meal with dine-in service, takeout, or delivery. For your convenience, we also offer curbside pickup. We ar...

Located in Farmers Branch, we're a casual Subway offering build-your-own sandwiches and salads. We provide a variety of options, including health-conscious choices and comfort food. Enjoy your meal with dine-in service, takeout, or delivery. For your convenience, we also offer curbside pickup. We are committed to accessibility, providing a wheelchair accessible entrance, parking lot, restroom, and seating. We're open daily from 9AM to 10PM, serving lunch and welcoming solo diners. Our current rating is 3.0/5 based on 232 reviews.

What Customers Say About Subway

This Subway receives mixed reviews. While some customers praise specific employees like Estrella and Fernando for excellent service and a welcoming atmosphere, many others report rude staff, slow service, and inconsistent food quality. Several reviewers mention issues with mobile orders and long wait times.

Best For

Quick Bite

Tip: If ordering online, be prepared for potential delays and double-check your order before leaving.

Features

🅿️ Parking 🚗 Delivery Accessible 🌅 Breakfast 🍽️ Lunch 🌙 Dinner 🥗 Vegetarian 🌱 Vegan
🎯 Casual 🤫 Quiet 👥 Groups

What to see nearby

Rawhide Park
A 315m

Rawhide Park

parque

View details
Oran Good Park
A 610m

Oran Good Park

parque

View details
Watterworth Park
A 938m

Watterworth Park

parque

View details

Data from Wikidata

Explore the area around Subway

Subway is located in Farmers Branch, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.

Parks & Gardens

  • Rawhide Park (A 315m) — park in the United States of America
  • Oran Good Park (A 610m) — park in the United States of America
  • Watterworth Park (A 938m) — park in Dallas County, Dallas–Fort Worth metroplex, United States of America

Data from Wikidata

Frequently asked questions about Subway

Subway is located at 12895 Josey Ln #104, Farmers Branch, TX 75234, Farmers Branch.
Near Subway you can find points of interest such as Rawhide Park, Oran Good Park, Watterworth Park.
Subway offers sandwich cuisine.
Subway has regular opening hours. Check their profile for updated schedules.
Subway offers the following services: dine-in, takeaway, delivery.
Subway is ideal for quick bites.
This Subway receives mixed reviews. While some customers praise specific employees like Estrella and Fernando for excellent service and a welcoming atmosphere, many others report rude staff, slow service, and inconsistent food quality. Several reviewers mention issues with mobile orders and long wait times.
If ordering online, be prepared for potential delays and double-check your order before leaving.
232
Reviews

Subway Farmers Branch Reviews

3.0
232
5★
38%
4★
9%
3★
10%
2★
4%
1★
38%
Reviews (40)
a
ale

I love subway there’s no other that can replace this one it’s the best you’ll ever have. To all those haters in the reviews I hate you, Its like if you made this up and your just trying to make people not go there. YOU HAVE TO COME HERE.And the people who take your order are so sweet.I LOVE THIS LOCATION 😍😍

ale
ale

I love subway there’s no other that can replace this one it’s the best you’ll ever have. To all those haters in the reviews I hate you, Its like if you made this up and your just trying to make people not go there. YOU HAVE TO COME HERE.And the people who take your order are so sweet.I LOVE THIS LOCATION 😍😍

Y
Yolo Hernandez

I'm impressed with Estrella's incredible energy and the way she makes the food taste even better. She creates a very welcoming atmosphere. I had to go up to the register to ask for her name so that I could give her the recognition she deserves for her outstanding service! Thank you for making lunch such a wonderful time!

B
Breezy Dickson

Went here as their power had just came back on and the worker Fernando was super helpful with explaining the situation , to how long the wait would be to get the machines back up and running and served us great service with a smile, definitely recommend this location and I will be back, thankyou subway

Breezy Dickson
Breezy Dickson

Went here as their power had just came back on and the worker Fernando was super helpful with explaining the situation , to how long the wait would be to get the machines back up and running and served us great service with a smile, definitely recommend this location and I will be back, thankyou subway

Yolo Hernandez
Yolo Hernandez

I'm impressed with Estrella's incredible energy and the way she makes the food taste even better. She creates a very welcoming atmosphere. I had to go up to the register to ask for her name so that I could give her the recognition she deserves for her outstanding service! Thank you for making lunch such a wonderful time!

R
Robert Cothran

Sandwiches always good. Service was a little slow. There were only 2 people on the line during lunch rush. It took about 20 minutes to get my meal.

K
Katelyn Mitchell

I was the only customer and they were clearly very annoyed by my presence. He didn’t greet me or even ask what I would like he just stared at me like “what?”. I asked for spinach and he put about 5 leaves on it. When I checked out he all but threw my receipt at me. There were about 3 drink options on the soda machine and no tea out. Did still give a 10% tip because I understand everyone has bad days and maybe the management is the reason for the poor hospitality, but really being treated that way as a paying customer is very disheartening and disrespectful when I was nothing but kind and patient.

L
Laura LN

gave it 2 stars because is larger than other subways places and usually I can get my order through in good time but I dislike so much that the drink area is always missing something and is usually what I want. Today they had the refreshing drink containers empty empty... I mean they didn't even bother to make any. Before it use to be the tea and now they offered refresh drinks but is a 1st come 1st serve kind of deal. Don't promote something if you won't bother to make any. Main reason I went was for the refresh drink. They are either about to run out, last time I was able to fill my cup but forget getting a refill, or just don't bother to make any. It wasn't even busy.

Katelyn Mitchell
Katelyn Mitchell

I was the only customer and they were clearly very annoyed by my presence. He didn’t greet me or even ask what I would like he just stared at me like “what?”. I asked for spinach and he put about 5 leaves on it. When I checked out he all but threw my receipt at me. There were about 3 drink options on the soda machine and no tea out. Did still give a 10% tip because I understand everyone has bad days and maybe the management is the reason for the poor hospitality, but really being treated that way as a paying customer is very disheartening and disrespectful when I was nothing but kind and patient.

Laura LN
Laura LN

gave it 2 stars because is larger than other subways places and usually I can get my order through in good time but I dislike so much that the drink area is always missing something and is usually what I want. Today they had the refreshing drink containers empty empty... I mean they didn't even bother to make any. Before it use to be the tea and now they offered refresh drinks but is a 1st come 1st serve kind of deal. Don't promote something if you won't bother to make any. Main reason I went was for the refresh drink. They are either about to run out, last time I was able to fill my cup but forget getting a refill, or just don't bother to make any. It wasn't even busy.

Aris Hke
Aris Hke

Subway has always been my favorite place to eat out. But, not this subway. The people are very rude. They make me wait when it's ordered online and don't follow the instructions written on the app when I place the order.Also, I came to this store and showed them that I have coupon to get a foot long. I asked them if they accept the coupon and they said yes. So I ordered 2 foot long sandwiches as I had a buy one get one free footlong coupon. When the time came for payment, they said the couple doesn't work and it applies to only one footlong. I had to pay full price. I explained that you first said that coupon works and now you are saying it doesn't work even if the coupon hasn't expired. I used the same coupon at other store the next day and it worked. I hate this store because they are rude to me every time.

E
Erika sterling

Ordered a turkey sandwich it's was nasty and then they put a big slab of turkey meat on it I would never go back to that location. I didn't even eat we just need of throwing it away

J
Jalecia Farmer

I was in this store waiting for over 30 minutes and never received my order due to the lady working alone did not speak any English. I ordered online showed her the receipt and that it came out of my account she couldn’t find the receipt and would not fix my order because she didn’t understand. This is very unprofessional and if a person isn’t billingual they should not be working alone in a restaurant.

Erika sterling
Erika sterling

Ordered a turkey sandwich it's was nasty and then they put a big slab of turkey meat on it I would never go back to that location. I didn't even eat we just need of throwing it away

Jalecia Farmer
Jalecia Farmer

I was in this store waiting for over 30 minutes and never received my order due to the lady working alone did not speak any English. I ordered online showed her the receipt and that it came out of my account she couldn’t find the receipt and would not fix my order because she didn’t understand. This is very unprofessional and if a person isn’t billingual they should not be working alone in a restaurant.

i
irvin santa

07-28-2025 we went t to eat. The young Hispanic register guy said the systems are down he's taking cash only. I'm 99 percent sure he is pocketing the money. He didn't ring up the order and he estimated my sandwich to be $9.50 with estomated tax. We tried to sit and eat about 8:45 they close at 10 pm but he said the lobby is closed. So we ate in the car and he walked in to the lobby and unsurprisingly his pants were sagging down to his knees SMH. Hopefully the owner checks this. Thank you

M
Monica Griego

Taking a bite a long nasty HAIR came out. I tried calling and no luck. Just disgusted by lack of sanitation.

T
Tod Gibbs

Tis store is run poorly. They don’t even open until 9am, yet serve Bfast. They no longer have sweet tea, staff are rude and the sandwiches are so inconsistent. I do not recommend.

d
dev poudel

Subject: Concern about Service and Food Quality I recently visited your establishment for the first time and was disappointed with both the service and the quality of the food. The customer service felt unfriendly, and there was a noticeable lack of hospitality. I ordered a veggie sandwich but noticed that the lettuce was stale, with visible discoloration (red edges). When I politely asked for it to be changed, I was told that’s the only lettuce available. If fresh ingredients aren’t available, stale ones shouldn’t be served, as this raises concerns about health and food safety. A veggie sandwich without fresh lettuce hardly feels like a complete meal, and this experience has left me questioning the standards. I hope you can take this feedback into consideration to ensure a better experience for future customers. Thank you

A
Andrew Godefroy

Showed up 5 minutes after my pickup order time and sandwich had not even been started yet. Long line, only one person making sandwiches, AC barely working.

k
kwanita smith

This is by far the worst subway I've ever been to when the women are there. I was not at all shocked when I came to do a review and saw all the bad reviews. When the two guys are there it's a pleasant visit more so than the two women. I HATE coming in and seeing them working. I went there today having placed an online order and the lady with the grey hair first wouldn't acknowledge me even though I was the only person in the restaurant. Told me that my order isn't until 11:30 and it was 11:21. No one was in the restaurant so why couldn't she just make my sandwiches? THEN argued with me about black olives. I specified online that I wanted extra olives on the sandwiches since my daughter can't eat the other veggies and she told me no there are only 6 olives to a foot long which is ridiculous if that's true. A foot long is a larger sandwich and I should've been able to get how many FREE toppings as I wanted considering I'm a customer who comes there a lot. She is ALWAYS unpleasant and then the other lady just sits back making bread like she doesn't see it happening. I plan to contact corporate because this location is still bad even though I was happy to see the guys in there once they reopened. I thought there was a new crew then here comes the rude lady again. She talks stuff about you in another language to the other lady as if you don't know it's about you given how she glares angrily at you. I won't be back and it sucks because my daughter loves subway especially when she is under the weather which she was today. Imagine coming home to a dry sandwich because the lady didn't want to put anything on it but 5 pieces of meat and very little lettuce. Be warned that she is not a nice person. The two older ladies that people are complaining about PLEASE believe them. They're so rude and could care less. I can think of other places to spend my money. Management needs to take action or they need to finally just retire if they aren't happy serving people. I'm glad so many people were honest about this place.

A
Alejandra Staley

Horrible service! Horrible !! El señor según trabajador solo te molesta y no quiere o no le gusta limpiar. No volveré. Don’t plan on coming back. Don’t recommend for people with children the worker treats you like trash. Which is what he is too lazy to do. Because he basically said you’re here at 9:30pm and I don’t want to clean after your kids. Was going to tip him but he didn’t deserve it and we left because of his little comment. The disrespect. And nerve of some people. If yall don’t like cleaning get a non cleaning job. You’re paid to serve the people who pay your paycheck. No customers no income. But y’all’s lost $$ isn’t my loss. We went to Whataburger instead. #dueces

J
John Deshazer

I did a mobile order that told me food should be done by 12:15. Cool. Got there almost right at 12:15 and my food was not ready. I had to wait an extra 30 minutes because the old lady behind the counter didn't even look at me, putting me past my allowed lunch break time and had to leave as soon as they handed me the sandwiches. Then when I got back to my office, I find out that they made the sandwiches completely backwards. Wrong meat, wrong veggies. Then refused to pick up the phone for 30 continuous minutes when I tried to call them and find some solution to the problem. Wasted my time. Wasted my lunch. Wasted my money.

L
L Thomas

Go elsewhere. LOTS of issues at this store. 1) the dining area is filthy. Dirty tables, dirty floors. Food particles and drink stains on tables and floors. Paper on floor. 2) one of the front doors is locked. No sign directing people to other door. Frustrated customers tried to access thus door several times while I say eating. I pointed them to the other door. 3) drink machine with no ice (none). Coke products are all flat. 4) women's restroom is not working. Miffed a lady customer. 5) tried emailing the Mgr at email on receipt but received a non-deliverable email message. 6) staff ignores you until you get their attention. Borderlines on being rude. 7) had to remind staff to put bacon on my club sandwich.

E
Edgar Ramirez

Hispanic lady has terrible attitude and charged me for things I didn’t order. Told her to void it and all she said “sorry”. She seemed angry that a client came in.

A
Angel Nanfang

Unfortunately I have to give a star to leave this review, but HORRIBLE experience!! When I got there, I told the lady I wasn't ready yet and then she asked me what bread I wanted. I said again, sorry, I am not ready yet. She walked over to the bread warmer and proceeded to tell me what kind of bread they have. Frustrated now, I just picked one. She went to the counter and started cutting it open then asks, what cheese do you want? Now I'm pissed. I was not even in the store for 2 whole minutes at this point. I picked a random sandwich on the board and then told her I wanted the philly. She puts everything on the sandwich, right next to the trash shoot, and then half of the steak falls straight into the trash. She tried to catch it and PICKED UP THE SMALL BIT THAT DIDN'T FALL IN AND SLAPPED IT RIGHT BACK ON THE SANDWICH!!!! I'm about to lose it at this point. I said, you see that half of the food fell into the trash and you put the nasty part back on? She full blown ignores me. Then asks, do you want it toasted? Then starts talking in Spanish to her coworker who just watched the entire thing happen. I was dumbfounded and felt like I had to be dreaming. No acknowledgement of what just happened and no replacement of the missing meat. My sandwich was literally sold to me with 6 inches of meat on a 12 inch sub. And I paid for it!! Never will I EVER go back here. TRASH!! Hire better employees

S
Shalondria Love

Pulled up about 5:30 lady sitting in the lobby at the table like she was off work get out the car she walking out with her purse n coat she realized I wasn't her ride she went back in store I followed behind she sat back down at the table im thinking someone was come from the back to take my order r maybe she would say something she got up as I started walking out the door she never said anything. Date is 12-13-2025 the lady had a afro burgundy looking. Wasn't happy at all i would give customer service a -0

Edgar Ramirez
Edgar Ramirez

Hispanic lady has terrible attitude and charged me for things I didn’t order. Told her to void it and all she said “sorry”. She seemed angry that a client came in.

Shalondria Love
Shalondria Love

Pulled up about 5:30 lady sitting in the lobby at the table like she was off work get out the car she walking out with her purse n coat she realized I wasn't her ride she went back in store I followed behind she sat back down at the table im thinking someone was come from the back to take my order r maybe she would say something she got up as I started walking out the door she never said anything. Date is 12-13-2025 the lady had a afro burgundy looking. Wasn't happy at all i would give customer service a -0

Angel Nanfang
Angel Nanfang

Unfortunately I have to give a star to leave this review, but HORRIBLE experience!! When I got there, I told the lady I wasn't ready yet and then she asked me what bread I wanted. I said again, sorry, I am not ready yet. She walked over to the bread warmer and proceeded to tell me what kind of bread they have. Frustrated now, I just picked one. She went to the counter and started cutting it open then asks, what cheese do you want? Now I'm pissed. I was not even in the store for 2 whole minutes at this point. I picked a random sandwich on the board and then told her I wanted the philly. She puts everything on the sandwich, right next to the trash shoot, and then half of the steak falls straight into the trash. She tried to catch it and PICKED UP THE SMALL BIT THAT DIDN'T FALL IN AND SLAPPED IT RIGHT BACK ON THE SANDWICH!!!! I'm about to lose it at this point. I said, you see that half of the food fell into the trash and you put the nasty part back on? She full blown ignores me. Then asks, do you want it toasted? Then starts talking in Spanish to her coworker who just watched the entire thing happen. I was dumbfounded and felt like I had to be dreaming. No acknowledgement of what just happened and no replacement of the missing meat. My sandwich was literally sold to me with 6 inches of meat on a 12 inch sub. And I paid for it!! Never will I EVER go back here. TRASH!! Hire better employees

Andrew Godefroy
Andrew Godefroy

Showed up 5 minutes after my pickup order time and sandwich had not even been started yet. Long line, only one person making sandwiches, AC barely working.

Tod Gibbs
Tod Gibbs

Tis store is run poorly. They don’t even open until 9am, yet serve Bfast. They no longer have sweet tea, staff are rude and the sandwiches are so inconsistent. I do not recommend.

irvin santa
irvin santa

07-28-2025 we went t to eat. The young Hispanic register guy said the systems are down he's taking cash only. I'm 99 percent sure he is pocketing the money. He didn't ring up the order and he estimated my sandwich to be $9.50 with estomated tax. We tried to sit and eat about 8:45 they close at 10 pm but he said the lobby is closed. So we ate in the car and he walked in to the lobby and unsurprisingly his pants were sagging down to his knees SMH. Hopefully the owner checks this. Thank you

Alejandra Staley
Alejandra Staley

Horrible service! Horrible !! El señor según trabajador solo te molesta y no quiere o no le gusta limpiar. No volveré. Don’t plan on coming back. Don’t recommend for people with children the worker treats you like trash. Which is what he is too lazy to do. Because he basically said you’re here at 9:30pm and I don’t want to clean after your kids. Was going to tip him but he didn’t deserve it and we left because of his little comment. The disrespect. And nerve of some people. If yall don’t like cleaning get a non cleaning job. You’re paid to serve the people who pay your paycheck. No customers no income. But y’all’s lost $$ isn’t my loss. We went to Whataburger instead. #dueces

dev poudel
dev poudel

Subject: Concern about Service and Food Quality I recently visited your establishment for the first time and was disappointed with both the service and the quality of the food. The customer service felt unfriendly, and there was a noticeable lack of hospitality. I ordered a veggie sandwich but noticed that the lettuce was stale, with visible discoloration (red edges). When I politely asked for it to be changed, I was told that’s the only lettuce available. If fresh ingredients aren’t available, stale ones shouldn’t be served, as this raises concerns about health and food safety. A veggie sandwich without fresh lettuce hardly feels like a complete meal, and this experience has left me questioning the standards. I hope you can take this feedback into consideration to ensure a better experience for future customers. Thank you

Jack Groves
Jack Groves

The staff is incompetent and totally unable to resolve an error correctly! When a mistake is made the customer shouldn't have to wait on everyone in line to have it re-made. As of this point I won't be going to ANY Subway store in the future if this isn't fixed.

Angel Aguilar
Angel Aguilar

Stay Away from this subway.... the three ladies that work there are super rude and not helpful at all.. seems like they hate their job it was my second time in this location hoping for a better experience and I was wrong. I am a Latino and was raised to respect your elders, so I did but these ladies were too rude. Not going back will take my business to another location.

John Deshazer
John Deshazer

I did a mobile order that told me food should be done by 12:15. Cool. Got there almost right at 12:15 and my food was not ready. I had to wait an extra 30 minutes because the old lady behind the counter didn't even look at me, putting me past my allowed lunch break time and had to leave as soon as they handed me the sandwiches. Then when I got back to my office, I find out that they made the sandwiches completely backwards. Wrong meat, wrong veggies. Then refused to pick up the phone for 30 continuous minutes when I tried to call them and find some solution to the problem. Wasted my time. Wasted my lunch. Wasted my money.

kwanita smith
kwanita smith

This is by far the worst subway I've ever been to when the women are there. I was not at all shocked when I came to do a review and saw all the bad reviews. When the two guys are there it's a pleasant visit more so than the two women. I HATE coming in and seeing them working. I went there today having placed an online order and the lady with the grey hair first wouldn't acknowledge me even though I was the only person in the restaurant. Told me that my order isn't until 11:30 and it was 11:21. No one was in the restaurant so why couldn't she just make my sandwiches? THEN argued with me about black olives. I specified online that I wanted extra olives on the sandwiches since my daughter can't eat the other veggies and she told me no there are only 6 olives to a foot long which is ridiculous if that's true. A foot long is a larger sandwich and I should've been able to get how many FREE toppings as I wanted considering I'm a customer who comes there a lot. She is ALWAYS unpleasant and then the other lady just sits back making bread like she doesn't see it happening. I plan to contact corporate because this location is still bad even though I was happy to see the guys in there once they reopened. I thought there was a new crew then here comes the rude lady again. She talks stuff about you in another language to the other lady as if you don't know it's about you given how she glares angrily at you. I won't be back and it sucks because my daughter loves subway especially when she is under the weather which she was today. Imagine coming home to a dry sandwich because the lady didn't want to put anything on it but 5 pieces of meat and very little lettuce. Be warned that she is not a nice person. The two older ladies that people are complaining about PLEASE believe them. They're so rude and could care less. I can think of other places to spend my money. Management needs to take action or they need to finally just retire if they aren't happy serving people. I'm glad so many people were honest about this place.

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About Subway

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12895 Josey Ln #104, Farmers Branch, TX 75234

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Highlights

💬
Many Reviews
232 reviews
💰
Budget Friendly
Price level
👨‍🍳
sandwich
Cuisine type

Services

🥞 Breakfast
🍽️ Lunch
🍾 Dinner
🍰 Desserts
🥗 Vegetarian Options
🌱 Vegan Options
🥡 Takeout
🚚 Delivery
🍴 Dine-in
🚗 Curbside Pickup

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery
🚗 Curbside Pickup

Restaurant Info

Status
Verified by owner
🕐 Hours Today
9AM-10PM
Rating
3.0/5
💬 Reviews
232
💰 Price Level
$
📞 Phone
+1 972-484-4922
🌐 Website
restaurants.subway.com

Amenities

🅿️ Parking
Wheelchair Accessible
🚻 Restroom
💳 Credit Cards
📱 Mobile Payments
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Location

12895 Josey Ln #104, Farmers Branch, TX 75234

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Rawhide Park

park in the United States of America

A 315m
Oran Good Park

park in the United States of America

A 610m
Watterworth Park

park in Dallas County, Dallas–Fort Worth metroplex, United States of America

A 938m
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