travis woenker

Can't understand the lady that works the drive through constantly messes up orders and then complains that it was your mistake not hers. I honestly just drive to the other side of town if I want Subway anymore.

Worsr experience of my life. Ordered food on the app and was given a pickup time of 550. Once I arrive was told they are running behind and to wait in the parking lot and they would bring it out to me. After waiting 25 mins I called them at which point they brought out my food. Hot sandwich was cold would not recommend this location at all.

I’ve visited this location multiple times, and unfortunately one specific staff member’s behavior has consistently been unprofessional. After asking for her name, I was told it is Maria. She speaks harshly to customers, raises her voice, and creates an uncomfortable environment. Regardless of personal issues or having a bad day, customers should not be treated with hostility. The food has been good overall, but the service and atmosphere are affected by this repeated behavior. I have also contacted corporate regarding this issue, as I believe it is important for it to be addressed. I hope management looks into improving customer service at this store.

Literally the worst subway!!!! The girl with blue eyes and face full of Botox was sooo rudeee! She didn’t even wanna take our order because she was “busy” she rolled her eyes when she had to take our order. She was very extremely rude and didn’t even do my sub how I asked. She didn’t even understand full English, her attitude was horrible! Needs new staff asap

They are open until 9pm, but when my husband arrived before 7pm, the doors were locked, forcing him to go through the drive through. The service is always so slow as well.

Not only do they act like they don't want to work there their entire company has gift cards out with balances that you can't ever use because their card reader says it's invalid and when you call the back of the number on the card to check the balance it tells you that you have money but yet you can't ever use it and their home office won't answer a single call so you can't even complain about getting your money back

Don't plan on coming here and having a decent time. Short staffed (only one person, a total violation), and the staff member was rude and short with customers. Would not come back to this location.

Noor Chassib

Today, 01/08/2026, I ordered a regular tuna sandwich for my daughter and found a worm crawling on the wrapper when she opened it to eat. This is completely unacceptable and very concerning for food safety. This shows poor hygiene and lack of proper inspection. I expect management to investigate this seriously and take action to prevent this from happening again.

Hannah

I eat Subway almost everyday and it's honestly astonishing at how this location manages to make a sandwich gross. I'd never rate anything one star from trying something once – this was my third attempt at hoping they'd just make me a normal sandwich here. Trust me when I say, do NOT come to this location. There's a Subway right down the road (36150 Ford Rd, Westland) and I promise it's worth an extra few minutes to have a sandwich that doesn't leave you unsatisfied and nauseous.

Kristen Sonberger

I would rate the atmosphere, but I can't because they won't let anyone in the building. They always say they never have enough staff, so you have to use the drive-thru. When you are "allowed" inside, it is because you have an online order to pickup. The last 3 times I had an online order to pickup, I had to knock on the locked door and argue through glass with an employee that I had to be let in because I was picking up an order. When I was finally let in, I was told that something wasn't available for my order, or I found out that my order was made completely wrong. Today was the last straw. I will no longer be ordering from this Subway. I ordered through the app, was told through the app that my order was ready, so I went to pick it up. I got there, and my order was not ready; In fact, they hadn't even started making it because they were out of mayo. How is a sub shop out of mayo at 2:00 in the afternoon on a Saturday? I said it was okay to use mustard to substitute, but instead of immediately making my sub, they kept making other people's orders that came in way after mine. At that point I was pissed and asked for a refund. I had used app rewards, and neither employee had any idea if my rewards would be returned to the app with my refund. What an awesome place. I think it either 1) needs new ownership/management or 2) needs to be shut down. It's awful.

Ava Tank

Terrible service. slow workers. 2 younger kids took over 30 minutes to make 2 subs in drive thru line. We were the only people there.

Robert Zajac

I tried to get in after opening and the door was closed and said because of insufficient help only the drive-through was open so I went to the drive-through. I was immediately told hold on for a minute I waited 10 or 15 minutes no response so I left.

a

Awful long hair in my food 🤢🤮rude service forgetting cookies in my order subs not toasted this place is never good 3 times now why any other subway is always good this one always problems

Alex White

I can't even express with words my disappointment with the service and experience. So to start straight off the bat felt like both of the employees there had no idea how to make the sandwiches they are selling. Never felt like this at a subway. will not go back to this location again would rather drive 3 hours than to go here again

April Mason

Why can’t people make food right. I asked for lettuce. Green peppers and mild banana peppers. And there’s red onions in my lettuce. Called the store spoke w a woman Tahara and she first said they didn’t make my food. Um yes yes you did. Then said no manager was there. Then refused to remake my food even tho I have an onion allergy.

Chelsea Cruse

Zero stars if possible. Hair found in sandwich, absolutely disgusting. Sorry for the gross images but this is after it was spit out.

Pamela Spears-Bradford

Usually the my order is on point. But on 06/05.2021, I ordered a roasted chicken sandwich and they didn't COOK THE CHICKEN! On top of that, my sandwich was suppose to have the following, extra onions, jalapeno peppers, chipotle dressing tomatoes, provolone cheese and spinach on flat bread. I got a raw not roasted chicken with lettuce, spinach, cucumbers slices, green pepper slices, tomatoes slice, no sauce at all on flat bread! The biggest problem with Subway, you can not call them to make sure they understand the order! Below is an example of what the chicken is suppose to look like! The next photo is the sandwich with RAW chicken breast! I have spent 35+ years in customer service!, when a person has been working in that type of service, they notice the poor service much sooner than others! This is very poor service! NOT ACCEPTABLE!

Lexi Lou

The staff don't know what they are doing and are so slow. I had 3 people in front of me and waited almost 30 to start my order. They didn't even know how to roll the pita. All of the bins were empty. Every time I asked for something they had to go in the back and get a bag to fill the bins.