Dunkin'

Wook Chung

Very unfortunate that I have to give one of my favorite chains from the East Coast 2 stars. The donuts are great, and the place is clean. But the staff is completely mis-managed and unprofessional. It takes them 20 minutes to prepare a bagel sandwich in relatively light traffic because the stand preparing the order work really slow or are confused about something. I'll return because this is the only DD in the Bay Area but the place could be run so much better...

Carl O'Neil

Love Dunkin' dark roast ice coffee. This is a nice looking location. Workers are a joke! Guy who served us was obviously high, "manager" busy talking with his buddy.. Order all kinds of screwed up! Won't be coming back to this location.

Sherl Shirley

Had their breakfast sandwich with sausage, it was on a crasant hard as a rock, ice cold the egg tasted old!! Disappointing!

Angela Stucker

The donuts are great, with their food, I'm happy. Bring me back to the Chicago place I ate at, but now in San Mateo I wish I could say better reviews he has another food is great but I did order something I never received, it might be because I had two children running around but I thought that's what dunkin' donuts was about?... Family oriented place... He never put in the donut holes that we ordered.. When we have finally arrived home we noticed that! Bummer! Will still try again next week because their food is good. Let's hope communication goes well next time!

Stef Tita

Meh from decor, food, drink and service. The place is clean but bare. The staff is either on there phone or waking up. The chai latte was hot and flavorless - I was given hot milk. The turkey sandwich was okay, but the English muffin was soft and flavorless. The hash browns were fine. Honestly, it’s doesn’t compare to an east coast Dunkin

Danny “Fets” V

They were so slow and they wouldn't say who's order was ready. Very thankful my maple bar didn't have any more frosting on it after she put it in the bag upside-down.

looks good

I ordered Americano and bagels. There is no bagels and the employees only made iced coffee. I asked for refund and the employee doesn’t speak English. They asked me to email manager, and the manager is rude. They argue their employee speaks adequate English. And ask me to come again for a refund. I will not come again because it is too far away, but let me give one star for you.

Bryce MacDonald

They literally cannot make a Chai Latte at this location, I don't know what else to say. I've ordered multiple times and it comes back as a cup of milk every time, they don't add any spice. I feel like I'm going insane but they literally don't know how to make a Chai Latte here, extremely incompetent location

Nick Robin

This location sucks, the staff get my order wrong every time. I guess they are trying to drive you to order through app because it’s the only way I can get it right. I’m not sure if this is an absentee owner situation or what but I couldn’t imagine a worse customer experience. I only keep returning cause I live across the street so unfortunately it’s just the most convenient.

Elias Charon

Whoever owns this location is extremely cheap and could care less about their customers and staff. Opening at 6am is sad for a coffee spot, however forcing a solo staff member to open and then deal with the overwhelming number of orders coming in alone, creating insane wait times, all falls on the owner. It shouldn’t take a rocket scientist to profit correctly off donuts, yet here I am telling you that your business is garbage because of how you run it. Sell your franchise to someone who actually cares. This is the ONLY Dunkin in a few mile radius and the owner is still destroying their own business and productivity. Cheap, lazy, gross HAPPENED AGAIN, DOORS CHAINED LOCKED AT 6:15AM WHEN YOU OPEN AT 6AM AND TOOK MY MONEY at 6:01 am from your app. THE OWNER OF THIS FRANCHISE IS THE WORST