This is not my favorite fast food, but it is my son's. He loves their spicy chicken sandwich combo with fries. I get the blackened tenders with potatoes. Sometimes you let the kiddo win when it comes to eating fast food. I can't complain...my meat is good, but I'm not a fan of fast food.

I had a small issue, I only want to talk about how the manager Alaya kindly fixed the issue I had 2 days before. She listened to me, explained what happened and fixed it. I will continue to buy food here. She is a great manager. Also all the food is amazing.

This popeyes has the best customer service, chicken was fresh the front counter lady was super nice! They were really helpful when it came to deciding on what i was going to choose of the menu and they gave me the best option !

T Rell (Trell AHP)

First time I've had fresh piping hot fries in a while. We all know they frys beats everybody's when they fresh. Burger was on point too! Hot and fresh

rashad dremali

This place genuinely may be one of the best Popeyes restaurants I’ve been to in recent memory. The atmosphere is welcoming & they ensured that our order was precise & most importantly, fresh. To the point that they switched out my biscuits for fresh ones when the pies took a little longer to prepare. Oriana handled our order & did so to perfection & Liz made sure we were taken care of & that everything was as fresh as it could be. Kevyn did everything he could to go the extra mile for our visit & left no stone unturned. All of them were genuinely helpful & made our order & our day a bit better. Thank yall!

Rey Camacho

Second time I come here at this Popeyes location. Oriana and the staff are very friendly and the service is great! I definitely will keep coming here in the near future. Oriana, keep up the great job and thank you and the staff.

christian villa

I love coming and dining in here. The food is always fresh and fast. Place is always clean as well. Oriana helped me today with excellent service. She greeted me with a smile and gave me my order without any problems whatsoever.

Nancy Lopez

Stopped to order fries, very fresh and hot. Some of the best fries, specially when they’re made to order.

I used the app to order ahead. When I arrived 10 minutes later, my order hadn't been started yet. To the credit of the employee who looked after me, though, he immediately prepared and served me. The only reason I took off a star is that I ordered all white meat for the three-piece dinner but got 2 pieces of dark meat.

Popeyes is my favorite chicken place, but this particular location let me down. The chicken tasted old. I asked for no gravy on my potatoes and it was applied anyway. The customer service was good.

Worst service every time, but the food is good.

We were getting dinner a bit early that day. The food was just okay. I felt like the chicken had been cooked earlier and was not as fresh as I would have liked. We got both regular and spicy chicken. They just put it all together instead of separating them, like they used to do. The red beans and rice were not like normal. I wish they still had the cajun rice instead. We've had issues on and off with this location. We've had many issues trying to use the online or mobile ordering especially at this location. I love Popeye's but the locations around us are not very good.

Went to the drive thru for a chicken sandwich combo. There were a few cars in front of me but I didn't expect to be there too long. The service was extremely slow and I felt like it was too long for a sandwich and some fries. I will say that the food was extremely fresh and hot. This was my first time having the sandwich that everyone went crazy over and made it feel like it was something life changing. It was good but greasy and I don't see myself ordering another one. However, the fries were some of the best I have ever had.

A tad pricey imo, but I'm an old geezer. 3.79 + tx for sm redbeans&rice! Pappadxs gives you 6x this for a side for 6 bucks.

Asked for spicy chicken sandwich. It’s tasted okay but they barely put any sauce.

The specific location puts a bad name on Popeyes. Everything was overcooked tasted funny and just didn’t look right either.

The good: Best fried chicken, hands down. Their chicken sandwich has a way superior taste than Chikfila. Even though it has less 'deluxe' options (like you can't add lettuce, cheese or any of that jazz. If they did add that though, there would be no more reason to go to Chikfila ever again). The red beans and rice never disappoint. Who doesn't like red beans and rice? I wouldn't want to be friends with that person. The bad: Popeyes has possibly the worst, most disgusting coleslaw known to man. Popeyes, please stop making this abomination. COLESLAW ISN'T SUPPOSED TO BE STRINGY AND GOOPY. Get it together, Popeyes! Anyway, if you order literally anything else except the coleslaw I think you'll be fine.

Kevin Kluttz

This stores hours are posted online and at there store as 11pm. I placed my order online at 10:15pm, the app allowed the order to go thru, but when I arrived at the store10 minutes later to pick up my order they where out of most everything I had ordered. The person at the windows was very kind and apologetic for the situation. And she did her best to make up for it by offering me a choice of anything that was left. We came to an agreement that worked for me, but all restaurants that don't intend to honor there menu for the full hours of business posted should change there hours of operation to a more honest schedule.

Q Sutton

It's hard to understand these people. I was told to pull to the front but I went inside to get my order. The lady came out and didn't even know what vehicle I drove. So I ask her what did she have and since I didn't understand what she said I said no that isn't my order. The whole time it was because she just went to the back in and sat it down. Didn't bother to repack my order or anything. Plus I saw mashed potatoes and gravy in the bag which was another reason I assumed it wasn't my order. I ordered two meals both with FRIES. How to you get someone saying mashed potatoes instead of fries. No one apologized or gave anything complimentary. Everybody in there seemed unorganized and slow paced. No one communicating with the customers the right way so if you are standing there waiting it will be 10 minutes before they look at you and say anything.

Unfortunatelly personal is not the right to keepnup this particular restairant. They were short in most items. All displays were chicken is ready to serve were empty. It lok like personal do not perform their duties to have food prepares and ready to serve. Please replace them or push them to work to offer great service. Very bad experience making my stop at this particular location. I was traveling to Austin. I travel many places. Very dissapointed this time

Our order was not rung up right. When my husband got home, half our order was missing, and we had things on our order, and in the bag, we did not order. Tried to call. No one answered. Update. My husband went back today, and they gave him the missing parts. The reply of the owner below is a terrible reply. So generic of a response.

I usually come to this Popeyes at least once a week. I have noticed in the last month or so not only has the food quality gone downhill, but also the cleanliness of the restaurant. 3 tables were filthy, as was the restroom, and no condiments or napkin. The employees I dealt with barely spoke English. Probably won't be back!

Everything was good....but they forgot my favorite large side dish( large rice and beans!)..so my meal wasn't the same and incomplete!! And my chicken looked discolored and old..and i live 15 minutes away so i didn't want to drive back because my kids food was fine and they where hungry..😒..Plus tjey didn't have white gravy.. I didn't want to post this but on the receipt there is no phone number to call the directly..so i googled it and got the number but no1 picked up it rang 3 times then hung up automatically!! I don't want to get anyone in trouble because everyone makes mistakes..but they must correct their mistakes Thank u ..

This restaurant inside was nasty the soda machines were not working the staff and employees have horrible attitudes the chicken is always I do not like this Popeyes. There was also a long line of people waiting for their food they were also customers bringing back food I would never go back.

I just ordered a number 2 combo, the new 5 buffalo tender combo and a chicken sandwich. They charged me for the sandwich and didn’t give it to me nor did they give me my requested BBQ sauce. I want a refund for that sandwich please. Order #4, Popeyes #1037 authorization 051398, June 02:27 Edit: Jan 6, 2021 What the heck is this? I asked for the 6 strip box and they give me this?

Hi, I have to add to the horrible experience at this Popeyes. There was no line, but the greeting was not your average morning or Popeyes greet. I tried to repeat my order multiple times and the person finally understood. When we pulled up just gave the total and didn't ask if we wanted condiments or anything else. We ordered a flavored lemonade said they were out. Food was at least warm, and what we ordered. The horrible service made us worried.

+1

Jay Johnson

I order somewhat frequently through Doordash or takeout. There has never been a single time I was given condiments that I ordered, I've been there at least half a dozen times in the last 3 months. I've now had two missed items in Doordash orders... The three times I've been inside I have been actively ignored/been treated almost like an inconvenience. Served with a frown and a cold shoulder. I really appreciate the freshness and quality of the food itself. But the service and inaccuracy have officially exceeded a "few small mistakes".

Ordered a Classic Chicken Sandwich, "plain and dry" in the drive thru. When I got home, I realized they gave it to me with mayo and pickles. I sent my son to return it, and they argued with him that I didn't tell them plain and dry, and refused to remake it.

I just bought the 10 pieces fried chicken. Before I buy I told cashier that I want a fresh chicken. And I can wait. The cashier ask to a cooker. The cooker said will not cook anymore chicken until sale all the chicken in counter. He also said the chicken are fresh. So I bought the chicken. Store to home is about 7 minutes driving distance. When I gat home I open the box and first bite. The chicken was not fresh (old)and greasy. I decided not to bother so trashed everything. But mentally bothering me so much. So, Now I am drinking beer with eating just potato chips and writing this review. I am really wondering what kind mentality employees (cashier, cooker) have. The chicken was not eatable and it was trash. Do they ever got a training or that's how they trained. Frankly speaking, the popeye chicken has good taste. Why this cook mass up the brand reputation. Bad bad bad and very bad. I wish I can upload the receipt of purchase and picture that I took after I put in trash can. But I don't how to upload. If anyone knows how. Please let me know. What are wasting time. I am sure the store manager will read this posting. Train your employees properly. Stop sale trash food. BAD BAD BAD BAD BAD BAD BAD BAD

How hard is it to get an order right? I ordered two blackened spicy chicken sandwiches online. One of them was prepared right, but I don’t know what the other sandwich was. The chicken patty was floating in mayo, the chicken was cold and dry. It feels like this restaurant is run under no supervision. Ow don’t get me started on their service.

If I could give 0 stars I would the manager was very unprofessional 04/24/24 between 10pm and 11pm she kept handing out the wrong orders and would not give us her name very unprofessional and lazy work ethic and cussing at customers is not being very communicative and yelling at her staff Juan for wanting to try and get the correct order out to make it right. We had to go through Juan just to get her name which is Lorena. Could corporate please take this to appropriate matters and remove her poor behavior and work ethic also wanting to silence us through drive thru head set and huff around.

This Popeyes has literally never gotten my order right in a year and a half over a dozen visits. They always forget the sauce even if they ring it up right and charge me extra. I’d really like to try the new spicy Mayo but they won’t let me. They give me the wrong breading often. Not fun biting into a tender expecting classic and getting spicy. They’ve also forgotten extra sides that we’ve paid for multiple times. I’ve started going to the one in Richardson that isn’t on Google.

Waited for 25 mins to get my order and the employees never cared for the customers. Bad bad bad

RUDEST staff ever!!!! I go here very often for my husband (closest location to home) it never fails the staff are always on their phones and even the manager has ZERO customer service. When the customer in front of me had an issue the manager just looked at her and did not respond at all. Then when it was my turn and I had an issue with my order she told me that she was not fixing it and to just take my order and go. I will be driving further from now on to another location I have officially had enough.

This customer service is awful waited over an hour for my order in the Drive-Thru then I saw my order going out to someone else when I said something the cashier was not helpful at all she had an attitude and said well they ordered the exact same thing her mother was also in the drive to she saw that there was a problem came up to my car. It's a wonder I didn't call the police. We'll never go back to this place she should be fired manager was no help at all didn't seem to care

This Popeyes has the worst chicken and it will make u not appreciate Popeyes chicken if this is the only one you've had. Firstly this is the closest location to me so it was more convenient to shop here but I've had to stop because the chicken is always stale, almost spoil and the oil is old from being constantly reused. The chicken is never fresh and I've tried more than once hoping for a better experience but was always disappointed and have to throw out the food, so now I only buy from the Popeyes on Coit Rd which is almost an hour from me I will never shop at this location again for anything. (I usually purchase ghost pepper wings.)

July 25, 2024. I spent $39 to buy a family meal and when we received the food and got home all the chicken was dried out and burnt. The biscuits were burnt at the bottom and they did not even get the order right when I try to call Several times July 27, 2024 all day long trying to get in touch with them while I’m at work and they keep the phone off the hook so you cannot call in. This was terrible service people work too hard for their money to be getting burnt dried out food , which is unexcused usable I will never eat here again!!!!!!

Not happy with the experience at this Popeyes today. Order 2 #8 and 1 #7, did not get a receipt for my order, was not given proper change, when asked for dipping sauce was told it cost $.27 each, asked for a drink carry and they did not offer any. Called to speak with the manager about my concerns and phone just rang and then automated message that number was not working. For wanting that wonderful experience of that chicken sandwich, NOT THE WAY TO START! And there bags are not sturdy!

The worst drive through experience ever. The new chicken sandwich has created a problem for this store, they clearly need help. It took 12 minutes before I made it to the speaker to place my order. While waiting 2 vehicles in line drove away. Once at the speaker the person on the other end spoke English so terribly that I could not get my order placed, I drove away. Of the 5 cars in line when I arrived more drove away than completed a transaction. Hey! Your business needs competent help, lots of it and immediately!

Simply the most incompetent staff. Honestly just go to a different Popeyes. Went to the drive through and my food cost 11.14. I gave the lady 14 cents first and I was going to give her the cash but she closed the window (first warning). She opened it and I have her a $20 and a $1 expecting $20 back. I watch her take the money and not look at it (warning 2). I get my food and all for my change and get a confused look. I mean of course ma'am, you didn't even look at what I gave you. The supervisor and her and she doesn't know. Like how do you handle money, put it in the register and not know how much you even got? Needless to say I'll just take the extra drive and spare the headache working with these people...

Order was very very wrong. Unfortunately, I did not check before leaving the drive thru which is my fault. Line was painfully slow as well. 4 cars were on front of me, and it rook 15 minutes. While, the sign states you can carry out, that is not accurate as the doors were locked. I prefer to carry out to ensure the order is accurate. In this case, it was not. Ordered and paid for a 4 piece, nuggets and a spicy sandwich. In the bag was, a 2 piece and regular sandwich.

Incredibly unfortunate service. Every time i’ve ordered here there has been something wrong or done poorly. The prices are far far too high for the lack of quality. The drive through speaker is very bad and it makes talking to employees feel like an argument. Im sure the employees and the managers arent fully to blame, it’s probably corporate who underfunds and under supports its franchises. Just a failure over all.

I had ordered 12 wings and legs and then they gave just give me 6 wings and legs. I often have the problem in here. I dont know how they work. So bad

I normally don't leave reviews, but this particular location was very bad. The lady at the drive through windows was rude, my sweet tea was not sweet and had no ice (so I had to drink it at room temperature), and the fries were luke warm like they had been sitting out for a while outside of the heat lamps. Also, I ordered a large fry, and instead of putting them in the normal large box, they put some inside of the small bag and the rest of the fries were thrown inside of the takeout bag. The only reason I gave the food 2 stars is because the ghost pepper chicken sandwich was delicious and warm, but that was probably only due to the fact that it was placed inside of the bag that is lined with foil. This review is location specific because I have not had this bad of an experience at any of the other locations I have visited.

This restaurant on belt line is terrible. This restaurant needs to be closed down. There are serving old chicken, cold fries and it is ridiculous. The way the end they barely speak English.I will be calling better business bureau. At least serve fresh food if customers are spending money. This is the worst Popeyes I’ve eaten it.

I visited this location yesterday, and unfortunately, I had a very disappointing experience. I had to wait over 10 minutes to pick up my online order, and it wasn’t even a busy time—it was a weekday, and the staff was simply standing around packing other pickup orders. After waiting, a staff member named Don finally asked me what I needed. I explained that I was there to pick up my online order, and I provided my name. He then asked if I had my phone, which I had left in the car. I asked him why I would need my phone for a mobile pickup order, and he seemed to get mad, using rude and unprofessional language. I went back to my car, retrieved my phone, and returned to show him the order. He then asked me to confirm the order, but there was no option to do so on my phone. When I asked him to help me find the "confirm order" option, he was unable to provide any assistance. I spoke to the manager about the situation, as I found the service to be extremely frustrating and unprofessional. It seems like the staff could benefit from better training to handle mobile pickup orders and to communicate more effectively with customers. Thank you for your attention to this matter.

I came through the drive and repeated my order multiple times. I went though and they got my order wrong, when I repeated what I wanted at the window they then said I was wrong and I kept asking for tenders, and only two meals. They then still gave me the wrong order and when I went inside to just replace the order, they rolled their eyes at me and was so rude because I came back and asked for what I wanted

Why have an order online feature and then not have the lobby open to pick up?? It’s 6:06 pm as I’m writing this. And when you try to call the store they phones says it’s and international call. I can only imagine what Uber eats drivers go thru just trying to pick up for other people. And they are rude here.

I went to this location near my job in garland for my boss. My debit card was never given back, the chicken was old and I never received a receipt. They'll keep your debit card on purpose. I went back to get my debit card and the attendant in the drive thru reached and pulled my card from a clear cup full of customers debit cards. When I was waiting outside for 30 minutes for my boss's food, other people started showing up with complaints.

This store does not value teachers time or money, even though they are surrounded by multiple schools and I know they revive a lot of business from then. I was first made to wait 15 minutes for my meal, which was then wrong with the wrong sauces. Of course, coming on a lunch break to bring food back to work, you do not realize until you open the bag. To my surprise, NO RECEIPT. I try calling the store 20 plus times, they do not answer. Will not return until I get my meal refunded. I will stop by later in hopes they make this right.

Wow, just wow! I won't say this place is the worst managed business I've ever seen. But it's in the top 3. Walk in and stand at the counter and count how many employees see you but don't acknowledge you. 5 for me. If it was one, I might conclude it's not a good employee. Here it's a reflection of terrible management. Nobody seems to care. To top it off, the chicken was not fresh as if it had been sitting out too long.

The lady at the window Viridiana was extremely rude I asked for honey and hot sauce and she shut the window in my face while I was talking to try and rush me out the line she was very rude I won’t be coming back

Drive thru is too much slow, every customer need 10 min per order, I arrive 6:40 and there are only 3 cars, my turn came at 7:05 and I get the order @ 7:15 Please cancel drive thru or make it faster, because customer time.

This Popeyes is ghetto! I placed an order on the app and when we pulled up to get our food the cashier said the kitchen was closed when the sign clearly stated that they don't close until 11pm. Therefore, they were unable to fulfill our order after we had paid. @Popeyes, please retrain your employees on customer service because we don't want an establishment in our neighborhood where we spend our earned money to get mediocre customer service or bad chicken! We had to drive to Richardson to get good customer service and hot food.

I ordered spicy chicken sandwiches with extra sauce and got sandwiches with no sauce at all. Very disappointing

I placed an order at this location, but when I arrived, the manager insisted they didn’t have it and claimed it was at a different location. I showed them proof that this was the correct location, but they still refused to help unless they had a “ticket.” The manager was especially rude and dismissive, and the overall customer service was unacceptable. They don’t have good communication and respect.

Order was completely wrong I asked for a active number to contact and the manger on night shift thought she was being funny by giving me a number that doesn’t work bringing other people food out while mine sits on the table I asked for the order to be remade and nothing was correct. I then asked again for a higher ups information to contract them and she smiles and doesn’t say anything when I have a day off this will be my first stop to speak to someone that can actually help and correct the company’s staffs wrongs the gentleman in the black hoodie was very helpful ima manger myself please check the cameras time 7:20pm day 3/6/2025 camera speaks for itself im not yelling or anything why is a manger laughing in my face and walking away…. I get it’s later in the day probably had a long day but we all do. I hope they’ll make it right on their end. Truly disappointing

This place is the worst! When we were ordering we said dine in (but I didn’t know) so any ways the cashier asked what drink I wanted but then gave me an empty cup. And when my grandma got her wings there was hardly any sauce on it. Also hardly any of the tables were clean there were crumbs and drink stains and there was some random guy outside that was measuring the windows and he gave me and my grandparents a ugly face and the restrooms had no heat.

I was actually stunned by the end of my drive thru experience. I asked what were the specials? The worker conveyed that there was an 8.00 special(1 piece of chicken and a side along with a drink. I ended up buying a combo for my kid at 12+ dollars. I picked it up and drove around seeing an add for a 6 dollar meal. Went back to the drive thru and called them on this special and tried to order the cheaper special for me. I end up at the window and the worker became rude and I asked for the manager. No manager avail. and employee then dismissed me by closing the window and walking away. I parked and went inside and ordered the cheaper special to go. Different worker and added 15 to my trip. Fries horrible and coleslaw not very good. Meal not even worth the cheaper price or all the trouble for the second meal. I will contact management and follow up. I wouldn't go there again. Sorry Popeyes, one less customer to be rude to.

Never go to this Popeyes location. Disgrace to the franchise. Night time says “open until 10pm” but after sunset there’s no one there. It’s very sketchy at night. Police patrolling the area

If i could rate this location a zero i absolutely would. Went to the drive-thru and ordered the family tender meal. The total was $51. Well we got around the speaker and saw the same meal, 4 pcs less with drinks for $25. Got to the window and asked if we could change the order since we just saw the sign on the other window. U would think i asked this lady to pick up and heavy box and cursed her out because the ugly look and service i got from there on was absolutely disgusting. She was moaning and groaning and i guess she told her coworkers because they all started giving my family and me ugly looks. If i didn’t know any better, I’d think they were planning to harm my family and me. I was really stunned to be treated this way. Well as were pulling off, i was checking the bag and low and behold they forgot some of the food so now I’m mad because now i have to go in. I go in and tell them they didn’t put something in the bag. Again the lady is groaning so i asked her if she was having a good day. She just looked at me so i asked her again if she was having a bad day and she said yes and i said because i feel like I’m bothering u. She just looked at me so i ordered something else and she was furious at this point and told me it would take 3 minutes. I said even better and she walked off. Another lady instantly brought me what i ordered and i said oh wow that was a fast 3 minutes. Popeyes won’t get my money any more. Definitely not this place which by the way was nasty on the inside anyways. They need to just shut this place down because those people have no business working in there.

This food sucks I had to wait 20 minutes in line(I was the first in line)they really had me out here waiting for food I never received

Worst experience going to this Popeyes. There was a short black guy with a gray hoodie at the drive thru with an attitude right from the start. Nobody else was in the drive lane. He told me he didn’t have the correct chicken strips and only the blackened. Once I said I’ll wait for them he got frustrated and said it will be 8 minutes and to park in the front. I waited in the front for 20 minutes. After I went inside he said they are making my sandwich and it will be two seconds. After 10 more minutes of waiting he said “oh they forgot” and it took another 5 minutes. I would recommend that employee go to HR because he brings a negative attitude to the customers even after making them wait 30 minutes.

Manager has an attitude there's a fruity drive thru guy that thinks he runs the place attitude is trash they tend to turn off the lights off so it makes it seem like its not open if you dont want to work dont work in a fast food place.

The service at this restaurant has always been very poor. The food isn't delivered as you order, and the managers have a poor image and an unhelpful and unprofessional attitude.

Ordered using app. Pulled to side to wait for order. Manager delivered old chicken that was no longer even hot, but it was overcooked/burnt … almost as if it was under the window light for an extremely long time. Popcorn shrimp was hard. I paid for strawberry frozen lemonade at a price of $3.59, only option given to accommodate the machine being down was a small drink, value $2.59. No apologies. Attitude when I requested to wait for fresher chicken. I left very disappointed. I have never received this type of service from any Popeyes.

Ordered a three piece spicy meal and 5 tender meal with a large mashed potato and we got two boxes with regular tenders, one box had three tenders the other five. I didn’t get a receipt

Reviews totally speak for themselves went there at 9 o’clock stood in line waited for somebody to take my order. Nobody took my order pulled up to the window and there was a car waiting. Wait about 20 minutes. They finally got their food and then when they left, I thought the guy was gonna come back to the window and take my order and did not. He continued cleaning the floors y’all close at 11. Why is he cleaning the floors at 9:15?

I gave this location so many chances. But, the service never got any better. The cashier WILL ignore you and everyone else in line. Glad the location got a face lift, but they need an even bigger upgrade

Ordered 36 classic BONELESS wings, received less than 36 spicy bone in wings.

The chicken sucks sometimes it's uncooked sometimes it's overcooked and then every time I mostly come they always out of stuff 2024 now this is how I got my wings 😭 you pay for what you see on TV but that's not what you get. Is there anybody that wants to boycott Popeyes let me know! Because we shouldn't get our food like that. Look at it . not what I paid for

+2

I just went today and they forgot to put in all the sides from each meal and gave us the wrong sauce. I should of known better since the store is already 3 stars.

Horrible place, I called to complain but not once did they pick up, I want to speak to the manager. My fries had 2 pieces of hair very disgusting.

Got there at 10:15pm after checking online that they close at 11pm. Drive thru has a sign stating speaker is broken and to order inside. All doors are locked but the open sign is on and lit. I check the hours which state they close at 11pm, and even call to ask if they’re open, but the phone number is either disconnected or was turned off. There were employees inside, I’m not sure if they weren’t staffed enough for the 11pm closing time but there should be a sign posted stating so.

THIRD TIME IS NOT THE CHARM. I usually don't write bad reviews, everyone haS bad days but thus is the 3rd time my order has been MESSED up. Come on. Clearly ordered no pickles and no Mayo..even clearly on the receipt. The lack of attention is real ( considering people have allergies to foods and even wiping it off would not help).

Back again at this location after so long, nothing has changed, maybe different employees but same problems, I pull on drive thru and for my sides I ask for french fries and instead I got one and one coleslaw, I whent back and returned the coleslaw for my fries, and ordered a new order, at these point I had told the employee that I wanted some signature sauce, it i can have three like it says only menu so she said to remind her when she gives me my order and I did and akl she gave me was hot sauce packs, I said I want the new signature sauce she insisted it was this one I said to her why it says did on the online order and I was looking at a screen they had at the restaurant so Im not sure why she doesn't know what signature sauce looks like, so she said we have so many you have to let me know at the beginning and I said to her you told me to remind you when you hand me my order, anyways so she looks mad and I was not happy at all, all I got was two BBQ small dipping sauce and a few hot sauce that I could you get it by my self from behind me. STILL VERY BAD SERVICE HERE.

FECAL PEICES IN MY SHRIMP!!! THAT STUFF IS SUPPOSE TO BE TAKEN OUT IN SEAFOOD! Shrimp was WAY over-battered and fried to where I could not taste any shrimp. So I decided to open them all up to see what I was eating and this is what I found! The service is always horrible with workers who usually mess up orders and are not polite. I am not sure as to why I keep going to this place and keep giving them more tries. Very disappointed today.

Last time I visited this place four years ago Surprised the menu is worse. Items are too expensive quality of food is very low. I am very disappointed with this Popeyes food.

I came to this location on my lunch break and it took me extremely longer than usual. L Mind you I had an online order and It was ready when I got there . The worker with a headset on was having a lengthy conversation with another person even when she noticed I was in the restaurant. I do want to acknowledge the line cook in the back for noticing me and giving me a warm smile like she Wish she could have helped me but there was a reason she couldn’t . I wouldn’t come to this location again

This is the 2nd time in the last two weeks that I have attempted to order through the drive thru and was told didn’t have enough chicken to fill my order and they already cleaned the kitchen. It’s 9:30pm and it shows drive thru is open until 11pm. Your establishment is sold out of chicken an hour and a half before closing? The person on the intercom also laughed. Nothing funny about it. I love Popeyes but the location at 1436 Belt-line Rd in Richardson is straight trash. Your customer service is horrible. Train your people please and stop being lazy. If you don’t want to work go home. Just go home.

I dropped by around 10:20 am ish on Saturday, The door was locked. Get back to the car and pulled up to drive through and was told. They are not open for another 30 minutes. I head over to Golden Chicken. 3 days later, i return around 4:00 pm ish this time. The door was locked again, after knocking and waited for few minutes, an employee come out and open the door. We ordered our food at the counter and the employee was struggling to punch in our order. Another employee stepped up to help, we then saw on the menu *buy 6 wings and get 6 wings for free". We told the employees that we change our mind and want that deal. The employee response with "we don't have that" with very bad attitude. We then ask them to change our order, we just want 12 pieces wings instead of family combo we ordered earlier. This should not be an issue since we haven't paid for it yet. Again, the bad attitude from the employee and the struggle to work that cash register shines. About 10 minutes ish later, we got our food and attempted to walk out but the door was locked again. An employee had to unlock the door to let us out. The chicken we ordered was tasteless. Someone might had forgotten to put seasoning in those chicken wings.

like this is disgusting. im highly upset they gave me a drink that literally felt like just been sitting but since i was rushing to work i did not fully check but omg thats so wrong to give me a drink in a dirty cup and HAIR IN IT!!

terrible service, they close at 11 and we came at 9:30 bc we ordered online and nobody wanted answer. i had to wait at least 20 minutes to get someones attention then after we got their attention they said they didn’t have any food

Worst SERVICE EVER@ POPEYES - chicken in Garland/ TX on Beltline / N. Shiloh Rd. Apparently the drive Thru closes@8:45 at this location not 10 PM like the sign on the window say ...I had to pull up to the window and knock on the window for help. The lady came to the window, opened it up and looked at me like I was interrupting her dinner... apparently I was because in her other greasy hand was the chicken she was eating. I was like, WHAT THA...? What you want! Was how she greeted me. I asked, "are you all open?"She was annoyed with me question, I guess because it was 9pm and they had a whole hour left to be frying chicken. Anyways, she continued being rude, charged me$18 for 2-2 PC. Meals. The drinks tasted like water with Sprite in it and my SPICY 2PC White was overcooked 2 PC chicken trimmings. That employee was out of line, rude, she took my money and she's lazy. POPEYES YOUR PRODUCT IS GOOD. YOU SHOULD BE MORE SELECTIVE OF WHO YOU LET WORK AT YOUR ESTABLISHMENT. NO CAP. I GIVE THIS EXPERIENCE A 👎🏾

The drive thru speaker didn’t work. The cashier didn’t give me the correct order. The food was lacking.

Was at this store last night asked for a box of all white chicken, asked twice if they could give me all white 8 piece. Paid $20 and some change for it and it was a mixed box, after I triple asked for all white ….. I want the diff back for my money or I want what I paid for. This is ridiculous. I got 2 wings, 2 breast tow thigh two legs, we are Not going to eat the legs never. Please do the right thing. Ty.

I guess 10:00 o clock is the new 11 since non one can come in or order drive thru wouldn’t recommend

I just ordered online, but they gave me the wrong ordered, even missing my dipping sauce

Service Horrible by Victoria On January 21, after a 4-hour drive into town, I visited your Garland, TX location and placed a drive-thru order totaling approximately $36. My order included: • 8-piece chicken (half & half) • Mashed potatoes • One large macaroni & cheese ( I paid additional for this large side) When I arrived home, I discovered my order was missing both side items. I only received the chicken, biscuits, and sauces. I attempted to call the store multiple times with no answer, and due to exhaustion, I sent my daughter back to the location to resolve the issue. When I spoke with the employee (Victoria), she stated she “personally served” my order and refused to acknowledge the mistake, even after requesting and receiving photo evidence showing the missing items. Her tone was dismissive and unprofessional, and no resolution was offered. I am not requesting free food — only what I already paid for or an appropriate refund for the missing items. I expect better attention to order accuracy and customer service. Please advise how this matter will be resolved. -Leah

+4

Sooo I tried to use the T-Mobile Tuesday deal and I did it incorrectly. I got to the window and the lady had my food hanging out the window. I said o ok. I wanted add to my order because I messed up. The lady just stood there looking at me look at her. So I go inside and ask for my money back. The manager asked why, I said because I was trying to add to my order and the lady at the window just looked at me. I will get my order somewhere else. She said o because she doesn't speak or understand English. Why would that be a good business move for a business? Why would you put someone in drive thru that doesn't speak or understand English? She can not fully do her job if the customer has a question. That's embarrassing for her. We both just looking at each other. She kept the food and said I had to get my money back on line because I ordered on line. I did not get my money back. They gave me points... Why if I didn't pay in points? Now you're forcing me to go back to a problem that was incorrectly handled.

We had to wait for over 5 minutes in the drive through but we were THE ONLY PEOPLE THERE. The lobby is closed, too, so we were the only customers and still had to wait. They wouldnt even take the order. Then, they put everything in the bag upside down, so the food spilled everywhere. Go to a different restaurant because the workers here obviously couldn't care less.

Date/Time: December 21, 2025 at approximately 4:00 PM I waited over five minutes at the intercom for an order pickup before anyone responded. When an employee finally answered, they said “hold on” in an unprofessional tone, then left me waiting another five minutes. I was on my lunch break and asked if I could pull forward since there was no line. When I reached the window, two employees were standing there, but I was told my order wasn’t ready and to pull up anyway. The employees then began speaking Spanish while addressing me, even though I was speaking English. One employee rolled her eyes while handing me my food. The entire interaction was unprofessional and unacceptable for a simple order pickup.

I will never ever spend money at another Popeyes ever!! The food was old and stale when I had to wait for it. Then when I bit into it I called 10 times to let them know and they didn’t answer the phone so I had to drive 30 minutes back to the location on to find out she didn’t give me a receipt and then the manager that originally took my order send a young guy to the counter to say he was the manager 🤣🤣 after she made the mess someone else has to clean it up Texas Popeyes are the worst they don’t care about customers they just care about a paycheck.

They need to reevaluate their employees work seriously. I have ordered from this place multiple time because it’s so close to my work and every time they send the food like they’re doing you a favor. It’s always messy and the latest time they sent me drunk without straws. And sauce with a hole in it leaking. ALWAYS MESSY. And the food always literally cold. Don’t take my word for it look at all the reviews.

When I walked over from the Dollar Tree the employee was hanging out the windows playing on her phone. I had to walk back outside to get her to take my order. I had planned to dine in, but I was told they were closing. It was only 10:05 pm. When I googled their closing time, it was 11 pm.The customer service was HORRIBLE. I will include pictures of my receipt and a Google search of the closing time. This is why this location has a 2.8 score. Also, they had boxed all the chicken up I guess they didn't want to share their chicken with me.Lol!!This experience was RIDICULOUS AND NEED IMMEDIATE ATTENTION POPEYES

I’m beyond mad. I stopped by after work to use a coupon I had gotten in the mail. Not only did I wait 20 min for them to greet me in the drive thru but the woman had an attitude the whole time. I ordered the 14 piece big family only to drive all the way home to Forney to have 6 piece of chicken. I tried contacting the location and the phone is disconnected.

My family and I went to this Popeyes tonight and order a 10 piece family meal they did not put 5 biscuits in and they were very rude and they closed the window on us. They were very rude and left out our 5 biscuits with our family meal and the chicken was not Fresh

I’m absolutely done giving these people second chances they either mess up the order or completely ignore the door dash orders as a whole. HOW IS THIS PLACE EVEN RUNNING WITHOUT PROPER MANAGEMENT OR SUPERVISORS. This is not a one time thing they close at 11 but these people refuse to work & stop taking or receiving orders online absolutely ridiculous. Management atrocious & workers are not far from it. CANNOT WAIT for someone who actually can do something about these people at this particular location.

Thomas Manfrede

I don’t understand how every single Popeyes location is so terrible. I travel for work and used to love Popeyes. But every single location I go to is the worst experience. Long wait, no food, wrong order, saying they have no food after I’ve paid.

Susie Narvaez

Part of my order was missing. I called and phone just rang and rang. No one answered. Looking at the reviews the people who work here are always giving incomplete orders. Are they dumb? Never coming to this location

Chris Brown

I had a coupon and was told this location doesnt take coupons. They are "over their limit." I know 4 year olds with more clever lies. Stopped immediately to make this review, crazy.

Oscar Else

Okay this has got to be the most ridiculous service I’ve ever experienced… all I ordered was a side of rice and beans to go and you got 3 ladies working this morning shift today with not a single other customer entering drive through or in the store while I was there waiting for my to-go order. You got one of these ladies hunched over the medal kitchen counter on her phone doing whatever and it took over 10 minutes for the person who took my order (Eunice) to scoop and bag a side of rice and beans that takes no more than 2 minutes to do..I checked the reviews on this Popeyes location and sure enough other people had similar issues with how this staff runs the store (I’m not surprised). I’m not calling up a store manager or anything honestly I’ll head to a chikfila from now on instead. Here’s a picture attached for reference if the company needs proof..

Elevated Dreams

If I could give 0 stars to this location I would! Corporate needs to investigate and terminate management at this place. Ordered over $40 worth of food, was assured that everything was in the bag and sealed. Drove a hour home to find out literally I got someone else’s order of 4 piece chicken with one side. I had ordered over 10 pcs of chicken and over 3 different sides. When I called they told me there’s nothing they can do and then hung up. Had to repeatedly call back to even get a name of manager and which he probably lied and gave me a fake name as he refused to give his manager id or code to identify him. I’ve been eating Popeyes for over 20 years and never had a worse experience. If corporate doesn’t replace management and fix this , will personally make sure this location goes bankrupt and shuts down so that they can learn the hard way. And to the manager Roberto if that’s his real name, your attitude explains why you haven’t succeeded in life.

Tim Jallow

Did an online order by the time I got home and opened up the bag they did not include any of the sauces on the receipt. They gave us a regular chicken sandwich instead of a spicy chicken sandwich, which was on the receipt as well. Never going back there again

Natasha Richardson

Ugh, I just had the worst meal ever and I'm still cringing about it! 🤢 The macaroni and cheese was basically just a block of unmelted cheese on top of the pasta, talk about a disappointment. And don't even get me started on the rice and beans, which had enough juice to fill a small swimming pool. I'm so bummed because I was really looking forward to a tasty dinner, but it was just horrible overall.

Edith Zamarripa

I stopped by today and ordered a family meal. The staff informed me they didn’t have the sides I requested, which I appreciated—they gave me the option to substitute, and I agreed. But when I got home and unpacked the food, I realized I was given only 10 pieces instead of the 16 I paid for, and most of them were just wings. I felt completely shortchanged, both in quantity and quality. I chose this location because it was on my way home, and I live 15 minutes away—otherwise, I would’ve gone back to address the issue in person. Unfortunately, this experience left me really disappointed. I won’t be returning to this establishmen

Austin Nichols

Ordered delivery from this location. Wrong flavor wings, wrong sandwich toppings. Called to ask for a corrected order; they let the phone ring for 5 minutes, then hung up. Called again; phone rang for 5 minutes, then they pushed us to a busy tone. Bad food, bad service, bad people.

Kyle Mccalop

This place is absolute trash. Its like the owner hates money. They will literally take their time on a drive thru order just so you waste your time for no reason. The employees here are trash and dont care if you get your food, as long as they can hang out amd eat for discounted prices and paid hours. Its crazy to work in fast food and close early every night. Go to Golden Chick on I-30 near the Bobtown exit if you can, since theyll actually take care of they're customers. KFC is also a valid option if the struggle is that real. Please save your time and money, since this locations employees clearly don't care about doing their jobs or even the bare minimum.

Joseph Johnson

Negative 5 .So it took almost 15 minutes until the chick would take our order in the Drive-Thru. I got two pickle glazed chicken sandwiches and all I got was a spicy chicken sandwich dry and a chicken sandwich with one pickle. Not only that but they were cold. And also they didn't have any desserts.

Cherie Omobogie

Wish I would have taken pics before my grandchildren started eating ages 3,5,5 and 7. After them asking for more chicken and it was gone. I then realized the size of the strips. Will definitely not be returning and the sad part is a mgr was helping to gather my order. I would have been embarrassed to send out this order but guess who doesn't have pride in there store or even the company. I will skip next time and just go to Caines 5mins away. Do better Popeyes.