Food was 👍 great. Thou restroom could use a check up here n there at times, as the restroom that I used did not flush at all. No soap in the dispenser to wash your hands.

One of the cleaner ones that I've been too so that's always good. Salsa bar is kept clean for the most part. Only complaint is that there have been missing items(tortillas, utensils) in my order once or twice.

I placed a mobile order through the app. Over all it was great. Those $5 pollo bowls are no joke they film you up on a serious note. Great char on the chicken too really good

So ive gone to this place multiple times but ive had issues the last three times I went. First time they closed early, second time they forgot my dressing up ordered and last time I had a 5 dollar of…

On this time, I was disappointed by their drive through customer service. I had order a salad and requested three small container of their creamy celontro sauce. Instead I received one creamy celontro and three pico de Gallo. When I checked my order and I didn't get what i requested, the attendant gave me attitude. She made me wait in the drive through line for what I requested. All I wanted was 3 more creamy celontro tubs. By the I got home, my salad was warm and my hot food was cold.

Food is hot. Customer service is good. But this location is always out of something when ordering at night time. Store needs to get more inventory. Check your orders as they usually get them wrong.

Need to work on the quality and portion size of their birds. Also, overcooked and very dry. It was not to long ago, El Pollo Loco took pride in the quality of their chickens. Management - get it together! Need to match good quality with the new high price points in today's market place.

The food was great, the workers were friendly and accommodating. The store was freezing cold and filthy. The soda machine was stopped up, the Salsa bar filled with food, the floors had huge black spots, all the tables were dirty. Generally filthy.

The staff is rude and if your not hispanic they will ignore you. I stood at the counter for 5 minutes waiting for the lady to acknowledge me and she purposely ignored me until a cashier who spoke English walked up then she told her to help me. I speak Spanish so if she had just done her job and asked me what I needed I could have told her what they missed in my order. Won't be back....

I placed the order based on the coupon I had after the lady took the coupon and my credit card she handed back sing the coupon was expired before she process my credit card I heard her say in Spanish to a co-worker it was expired but she never asked me if I wanted to change my order. I understand the coupon was expired by a day but most El Pollo loco's will honor it as matter fact they usually don't even take it they just asked for the coupon number. And

The food is good. However, the customer service could be improved. I don't understand why some of the employees have an attitude when I request chips rather than microwaved tortillas....when they're supposed to be included with the meal? It is quite literally advertised in their $5 promotion. Jesus, man. It's like I'm panhandling to the employees for some chips.

Place that sells chicken… runs out of chicken past 9:20pm. But they offer seafood… the buildings lights are off when they should be on. Double shrimp looks like a regular order of shrimps, skimpy portions.

Not the greatest when they pretend not to see you at the drive thru to avoid taking your order but the food is great.

Veronica Gutierrez

I was supper hungry cause I hadn’t ate anything since the morning due to personal reasons. I was craving a double chicken tostada from my local Pollo Loco. Since I live 5-7 minutes walking distance I decided to walk to pick up my order. When I get home I was upset because double chicken, where? And where’s the avocado? Disappointed!!

Ileana Gonzalez

The staff was very nice and greeted us once we were inside ready to order. There was no line when we ordered. So there was no much waiting time. However when we got home to our order the 8pieces chicken was very salty and overly brunt. When eating the chicken skin felt like chewing on plastic. Overall, I’m not so sure that I would return but the customer service was good.

+2

Place has improved since my last visit. Place looks clean and associate at the register was polite. My only complaint now is that they are under staffed. Place gets really busy including their driv…

We were hoping to be treated like any customer with great service what we got was the worst possible service. cashier araceli seemed annoyed with customers we were hoping to dine in but tables and floor where not properly cleaned also when asked for condiments it really annoyed me that you basically have to beg the employees for such items managers please take this under consideration.....

Went to get a burrito and I received this disrespectful mess. Thanks El Pollo Loco!

I normally enjoy eating at the Pollo Loco's restaurants. I like their chicken and their services are usually friendly. It's unfortunate though that my last visit here left a bad impression. I ordered 2 chipotle chicken avocado burritos and although the service was fine, the burritos were not. The chicken inside were so dried and stringy that they tasted like jerky. I've been enjoying this burrito at every Pollo Locos that I've visited accept this location. I don't see myself coming back for more at this location any time soon if any at all.

You call this a burrito ? Came by my lunch at 11 AM on 7/18/22

The drink was the worst I’ve ever had. Got strawberry lemonade and I sipped it and wanted to spit it back out immediately. It was extremely salty and sweet and thick. Straight syrup. The pollo bowl and the extra tacos were good.

I whait 7 minutes in the drive throug and there was no body in front of me bad service I don't recomend this place takes forever to take your order and was at 11 am imagined be in there at 12 terrible service 😑

This is by far the worst pollo Loco I’ve ever encountered. I’ve been there at least 6 times and every time , I wanted to give them the benefit of the doubt but the wait is every time ridiculously long . On one occasion I was told they were not doing individual meals that they were only family packages , other times the salsa tastes like is no longer good, staff is not at all friendly and you will never get utensils or napkins. Needs new management, no doubt .

I've came to this location many times (Drive Through Usually), today decided to Dine In and couldn't help to notice all tables were dirty.. crumbs on them, benches stained, and after I finished eating I see a dead roach by my foot..., C'mon.. Food here has usually been good in my experience that's why I'm not leaving 1 star lol. Oh and most of the beverages were out... only Hi-C was available.. apparently the machine was broken according to employees. I will update my review..

For this review I gave my stars based on the drive thru service. This was my first drive thru experience at this location. The Drive thru employee gave us an attitude because we asked for more avocado salsa. I ordered a family meal and she was only giving us two. Like Seriously? On top of that when I get home the chicken is burned and dry. If I lived closer I would of gone back to return it. El Pollo Loco is one of my go to restaurants, but this location is a no no no! The dinning area is always in bad shape, like no one has cleaned it all day. The salsa stand is always low on everything. I have told myself too many times I won't return to this location, but when I do it's always the only option. I only took the time to do this review because this is not the first time I eat here and the chicken is not what I get from other El Pollo Loco locations.

Came to get food you guys said you close at 9 but on your website says at 10pm not sure what’s going on . Please update your hours so I don’t waste my time. also u have no mix chicken so now I’m leave with 30 pieces of leg n thigh.

Krissy Gonzalez

Yadira was at the drive thru. As I ordered my food, she added more stuff to the order. I asked her to remove stuff f4om the order. She gave me attitude. She should not be at the drive thru with that attitude. Please replace her. I always come here. Unfortunately I dont want to return.

Sharon Barraza

We go here for my son,the service stinks with certain employees I'm not trying to get anyone fired but management needs to shake the carpet the inside stinks. The drive thru is slower than a snail. Half the time the chicken restaurant doesn't have chicken ready they tell you only after being boxed in by several cars it will be a 25 to 30 min wait. There are a handful of top notch workers. You pull up and pray you get them.

DIANA NEWCOMB

What is happening to the quality of food at the Huntington Park location on Slauson??? The chicken was burnt on the Pollo Bowl, chicken tostada and the chicken tacos😡 Plus the cilantro sauce was so watered down, it was white instead of the green color it’s suppose to be. I didn’t notice, because I went through the driven thru. My order on my previous visit also had watered down cilantro sauce and it was also white, so I gave this location another try. Nope, I guess not!

El Pollo Loco - Formal Complaint Regarding Management\nLocation: 2501 E Slauson Ave, Huntington Park, CA 90255\n\nI am submitting this as a formal complaint regarding the conduct and professionalism …

The place doesn't have many customers and the employees don't seem to enjoy their work. This is my second bad experience, and I won't be back.

Horrible service. Lady was not helpful and didn't get my order right(drive through) even worse inside since you have to use a qiosk don't get the quesadillas (80% tortilla) barely any cheese for be…

Customer service is a big thing for me and I didn't have a good experience when visiting this establishment to pick up a mobile order. Restaurant appeared to be clean when I arrived inside, however…

Customer service is a big thing for me and I didn't have a good experience when visiting this establishment to pick up a mobile order. Restaurant appeared to be clean when I arrived inside, however…

if you want to get a dried brunt chicken jerky, go there before 12:00PM.\nyou will get yesterday left over dried chicken jerky if you go there morning.\nthey must stop selling yesterday left over…

Don't come here the workers are so rude and bad service. They make you feel like an animal .killed my appetite

This Pollo Loco is the the worst of the worst!!! I always have an issue when coming here. They never have chicken breast or Mac. This last time I went I had to wait over 15 minutes because they o…

This Pollo Loco is the the worst of the worst!!! I always have an issue when coming here. They never have chicken breast or Mac. This last time I went I had to wait over 15 minutes because they onl…

Horrible customer service! waited for 30 minutes for my order but hey that's what you get for paying them $20.00 an hour! They act like they hate the job and make faces like they ate crap! While th…

Waited for salsa didn't get anything. The girl said after she finish with two order she will get it for me 30 minutes later nothing. I wish I would've known that they didn't have sauce i would've g…

waited for salsa didn't get anything. The girl said after she finish with two order she will get it for me 30 minutes later nothing. I wish I would've known that they didn't have sauce i would've g…

This place was embarrassing. Ordered fine and got our drinks. Every single table was dirty, there was a chicken bone just chillin on the floor. The girl who was cashiering some how miss heard my mo…

This place was embarrassing. Ordered fine and got our drinks. Every single table was dirty, there was a chicken bone just chillin on the floor. The girl who was cashiering some how miss heard my mo…

The food was fast and mediocre as expected but good all mighty, you will receive better customer service in prison. If they forget a fork, it's your fault, if there's no sauce in the bag, that's al…

This place is clean at the moment to order the food you have to let them know the you don't want the largest sizes and they busyness It's mayor drive tru so they pay better attention to it

bad food bad food water leaks Bad food bad food no flags flying outside no pets allowed sign smoke detector in bathroom chirping bad food bad cashiers food bad

bad food bad food water leaks Bad food bad food no flags flying outside no pets allowed sign smoke detector in bathroom chirping bad food bad cashiers food bad

bad food bad food water leaks Bad food bad food no flags flying outside no pets allowed sign smoke detector in bathroom chirping bad food bad cashiers food bad

bad food bad food water leaks Bad food bad food no flags flying outside no pets allowed sign smoke detector in bathroom chirping bad food bad cashiers food bad

I tried going here for my lunch break to buy my co-workers and myself lunch as their hours of operation online show that they are open from 9:30 AM to 10PM. Although, when I arrived on 5/7/21 a little past 10AM a young guy working the drive through said that they were closed and when I asked when they open I was as told “we are open open until 10:30 AM” this doesn’t make any sense either the establishment is open or closed I didn’t know there was anything in between. As a result I was unable to buy myself and my co-workers lunch and we had to keep working on an empty stomach which was very disappointing. Please update your hours of operation as the current ones do not reflect the actual hours and can waste people’s time, please advise.

This place is the worse. Dont get me wrong, I like pollo loco. But it feel like I'm gambling when I come eat here. 3 times already they have told me they do not have leg and thigh and I would only be able to get mixed and would have to wait 30 mins. I mean, come on it's the middle of the day. How the heck is there no food to sell. This has happened 3 times already and it was like there were closing within the next 2 hours. If they know the leg and thigh is the best seller, why not make prepare more leg s thigh? I really do think they would do better under new management.

They are really lucky they get one star. If you don't ask they don't give you knapkins. And forget about ordering separate orders at the drive thru if a female is not working the drive thru. Forget about the condiments in this area too might as well. The local Mickey Ds and Carl's is literally the same way.

I enjoy pollo loco but they always mess up my orders, like there hasn’t been a time when they do them right. I repeat myself “no beans” then I ask if they got that I wanted “no beans” they confirm and yet I get home and my food has beans. I know I should probably check there before I go but that’s why I’m asking for reassurance about getting “no beans” luckily I’m not allergic to beans, imagine if I was?

Dirty place. Franchise owner is at fault for not training staff or this establishment is understaffed. Either way there are dirty tables, many of the fountain drinks dont work or are only gas. Trays not bused and no napkins. My order to eat in was given ina bag and not a tray. Just because the area may not be rich does not mean you can have a disgusting restaurant. I should have gone to Norms across the street. The workers were doing their best but their training or lack of is the manager and franchisee's fault. Seems El Pollo loco better get their head straight or their arrogance will see them go dowm like Subway. Clean up your act and your restaurant.

So where do I start. I ordered off ubereats I ordered a tostada salad which comes with a side of chips and salsa. I asked for pico de gallo got guac. Next I ordered two orders of churros got no churros. I asked for one Fanta and one sprite. Got two sprites. I ordered a 3 piece for only two pieces a leg and thigh. This also comes with a side of chips and salsa. I only got salsa no chips why give me salsa if you don’t give me chips. Workers here don’t know how to work. Really dissatisfied and disappointed

This location is outdated. Good luck finding parking during regular business hours not SUV friendly. The drive-thru is a nightmare that runs around the alley. The chicken is always burned and dry. If you have no other place to go and you have a 2-hour lunch I recommend it for this area

They close at 10pm but the bathrooms are currently closed … trash. Left without spending money because how dare you.

This place needs to shutdown ASAP! Their service went from bad to worse! . I ended throwing away my tostada salad bc it tasted so old my husband even gagged when he tried it. I literally have to go out of my way to the one in South Gate and who ever is running Huntington park needs to get demoted. No excuse. Anyone can get really sick . Huntington park Pollo loco has some serious issues!

According to a girl that works here if she feels " lazy to cut limos or prepare whatever", she will say " we are out of that". I was dropping her off (uber). She didn't know I was local and I was a customer here, but now that explains why they're always never have most things. Poor management.

Just sent my husband for 12 PC family meal. 1st mistake they took his order wrong. They charged him a 2 PC meal instead. When receiving the order instead of fixing the order for him and charging him a difference, they had him order all over.. and they still didn't get it right.. again ordering a "12 pc with rice and mash potatoes + gravy" .. they gave him Rice , beans, and corn. To top if of.. rice was hard, no mash potatoes.. and instead of all corn tortilla we got some corn and some flower. Never again guys!!!

Ordered the double chicken salad they forgot the avocado the fork and Tico & your sour cream that I paid for that extra to enjoy the moment withe one of the best salad s just bad service. You did a new Mgr and crew.

My food was served cold,the guy at the drive thru asked what kind of drink about 5 times,as if one time wasn't enough. My soda was overfilled and spilled all inside my car, they also forgot to give me one of my side orders. Won't be visiting this location late night.

I should have read all the comments before going here. DO NOT EAT HERE. DONT EVEN WASTE YOUR TIME IN THE DRIVE THRU. The burrito was barely a burrito it was more like a giant taco with everything popping out. It was falling apart. The guacamole was very salty and two piece chicken looked like it was yesterdays.

This place is horrible. Refried tacos no sign on the front for the new kiosks,cash no cash. Plus Makes things slower as well. I see people struggling trying to order. Need to find another location fast!

I have tried to give this place the benefit of the doubt but this is getting ridiculous. I have come here on 4 different occasions in the morning. (I work nights and get out of work at about 7am) The website and store has 9:30am listed as an open time, however, they are never open at 9:30am. They always open at 10am or will have a hand written note stating they will open at 10:30am. The employees here have no care for punctuality, or the time of others. I really enjoy the food here at El Pollo Loco but maybe it's time to look at other rotisserie restaurants.

Bad service! I went during lunch hour which is understandable it gets very busy. The drive thru was not moving at all so I decided to get off hoping the line was gonna move quicker and it was 10x worse. They had no one at the cashier register taking orders, I waited 20 minutes and no one bothered to take walk-in orders. The employees did not care if they had people waiting inside the lobby. Never going to that location again!

This place makes their own hours. I showed up at 10:30 and they told me they weren’t open until “Noonish” I guess nobody wants to work. Hours stated they open from 9:30 am. Totally not reliable.

This is the worst Pollo Loco Ive ever been to, the drive-thru line takes 15-20 minutes to receive your order, one cashier is rude, and the worst is they keep burning my chicken after I specifically say the word juicy. It happened at least three times in the last month, so I had to post this comment. Management needs to do something about it. I have never been so upset or had to post anything negative but this Pollo Loco just deserved it.

Placed an order for pick up online and for more than 50 minutes the order was not prepared. The soda machine does not work there are no cupholders this store's management is more concerned with getting the drive thru moving that she was at taking care of walk in customers and those who placed orders online. Also they gave an attitude when they messed up the order and were asked to fix it . They slammed some stuff around did everything in a spiteful manner. My family loves pollo loco but we will absolutely never go here again. By the way, I understand that with the pandemic things are out of whack but theres no excuse for a dining room which is not even open for dining to have dirty floors and grimy walls. Its really sad to see poor management allow what was a good place to go seem so trashy.

Really bad service. Takes a very long time for them to give you the food. I placed an order online and order was not ready on time. It took them around 45 more minutes to give me the food. Service was horrible. Tried speaking to one of the employees and was completely ignored. Very rude and frustrating.

Horrible service, most of the workers have a bad attitude. Waited for a long time because they never called my order. Worker claimed they were screaming out my number. I was literally right in front of the counter. Never heard them call my number once. Don’t go here, not worth it just go to a different one. I’m talking about the one on Slauson in Huntington Park.

I've given the we guys a lot of chances. I'd say one time at 11am I got really good fresh burritos..otherwise they've run out of chicken, I've gone there early and they clearly are feeding me yesterday's Chipotle chicken, and they just have a not so friendly attitude. I'm not saying all polos are like this. Just this location. buyer beware.

Went inside to order as the drive thru line was very long. Inside there was 3 people in line waiting to order and others already waiting for their orders. I waited for 20 min and no one was taking orders. I finally asked a staff member if anyone was available to take our orders and she answered NO very rudely.From what I saw all the staff was making the drive thru a priority and ignoring the front counter. I waited 10 more minutes and finally walked out as they still didn’t even take the orders of the other people that were there before me and others still waiting for their food. When I visit fast food places I don’t expect much but by far this has been one of the worst experiences.

If you want to wait atleast 45 mins to order and get your food this is the place. Plan ahead before coming here. Maybe even get the day off the next day if you can. Came a year later and now they sell expire Cole slaw. Avoid if you don't want food poisoning

First time going here. I went through the drive through for lunch. I ordered a chicken and avocado burrito with a medium diet. Cost me 12.99, which does not bother me. What does bother me is my chicken burrito had 5 small pieces of chicken in it, and it was basically raw, very chewy. I had one bite of it and pulled the other 4 pieces out, So my 10.00 burrito even with the chicken was mostly beans cheese and avo.No napkins provided, which I would think is just common courtesy since it’s a drive through. Never going to go there again!!! Pretty disgusting. Drive through date 6/9 at 1pm.

This place, lacks of service . I'm picking up orders for uber eats and the girl in her 20's giving out the orders is not giving out complete orders... people check your orders before you come out of this place. Go to the one on Pacific and Santa ana st., they have good customer service there, not here.

Paid for two sets of "Tacos al Carbon" & a pollo bowl. It was mostly tortillas, beans & rice, extremely skimpy on the chicken. Also didn't get no utensils after requesting them. Bad service!

The worst el pollo loco i have ever been to. No one should EVER come here. Save your time, be at peace, dont come here. Horrible customer service. You take years off your life by coming here.

Very disappointed Place is dirty Bunch of guys in the back laughing and having a good time, when I asked for avocado sauce they said there was none cause they hadn’t made it (it’s currently 4:32 pm) I only saw like 6 customers in a 30 Min span Not busy at all.

+2

I asked for a chicken avocado quesadilla and some chips and guac. When i go to lunch and eat my quesadilla this is what i got!! Such a disrespect wasted my money on this!!

They won’t honor my military discount and they were so rude in denying it claiming that it’s not possible although every pollo loco I go I get the discount ps I have my valid military id with me The manager name was Delilah

Food prices have increased ridiculously, and they cut the self serve sauces🤦🏻‍♂️ they don't even have lemon anymore.🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

The signs says they close everything at 10pm I tried knocking and no response Drive through is closed as well and within the 5 mins i was writing this review at least 5 cars past by to try to get food

I spent over $70 on a family meal, they had no flour tortillas, no serrano chiles and when i got home i realized they gave me no salsas at all. Pinto beans were dry and they gave me no cutlery and or napkins. I spent alot of money and didn't enjoy my food with no salsa. Smh.

Worst Pollo Loco, I've ever visited food is minimal i think the staff takes all the good chicken home and it to looks almost unadible. Staff treats you like if they are giving the food away for free

Its always the same story this women cook (glasses) always gets my order wrong and when i tell them they get mad , everytime i go she says something under her breath instead of doing that focus so you can finally get my order correctly no wonder your working at fast food cant do a simple order

Today I went thru drive thru and Aislinn was the cashier which was rude and not polite.

Food was not fresh even though they said it was a wait for the chicken 20 minute wait for some nasty drie chicken

This restaurant has the worst employees. They’re rude. They cut you off when ordering through the drivethru they rush you very rudely. Once you get to the window, they have attitudes and worst of all they mess up your food. I ordered 3 meals and they got the sides on the wrong meals. It’s bad because I had to touch my coworkers food to switch their sides. The manager is no help either. Charging 35¢ extra for each small container of salsa. They need more training in customer service, and satisfaction. Instead of trying to get rid of the people fast. Also, this is the third time I go and they don’t have wings and breast. It seems like they only sell legs and thighs.

Really disappointed of this place after waiting 1hr and 30 minutes on the drive true to get my food I get it all burn 😡😡😡 I will never come back here 👎

Went before 7pm Thursday May 15th Employee had a bad attitude at the speaker, she didn't even bother to give me napkins nor my receipt and got upset when I asked for sauce

Worst EPL in the area. They are very stingy with their portions (not the 1st time this happened). You won't get your money's worth here. I ordered a pollo bowl which was only filled about 1/4 of the way. Very little beans and rice and only 4 little pieces of chicken. They employees look like they don't want to be there. The place needs cleaning most of the time. I love Pollo Loco, I could eat it every day but not at this place. They just lost a customer.

This location was great until the changed manager. It's the worst serviced restaurant I've ever been to. The staff seems miserable the person up front with neck full of hickeys doesn't help all the people that can't use their dumb kiosks which holds up the line.

I don’t know what their issue is with drive thru, but you can wait over 30minutes for this. Save yourself time and go go to the maywood location

Worst place ever, they open till 10:30 even though the store hours on the door say 9:30 and the manager doesn't bother telling you that, they just see you at the door waiting and they laugh, last time i eat at this dirty ass pollo loco.

Discrimination, based off the color of my skin, Caucasian. I was the first customer of the day and received my order after two other customers came in after me that are Latino that happened to be my coworkers. These ladies that work at this location would not give me I contact and ignored me when my food was sitting on the counter they blatantly let it sit there. Terrible customer service that needs to be re-educated. The only reason I'm saying this is that me being Caucasian and living in a predominantly Hispanic community I know the difference between racism and this was absolutely evident.

The restaurant was very dirty. There was trash everywhere, the tables were not clean and the restaurant had an odd smell. I had to wait about an hour for my order. Horrible experience.

+1

I order a chicken burrito and a family meal and unfortunately they’re not caring about the quality of their food. Found this burnt piece and chicken wasn’t what I was expecting seems more on the dry side. I don’t know if they’re just rushing things or what exactly is going on.

Brandon Smith

El Pollo Loco – Formal Complaint Regarding Management Location: 2501 E Slauson Ave, Huntington Park, CA 90255 I am submitting this as a formal complaint regarding the conduct and professionalism of the management and staff at the above location. I ordered a Meal for Two and politely asked if I could substitute the leg for a breast or additional thighs. I clearly stated I was willing to pay extra. The manager refused, despite another employee confirming that fresh thighs were available. I was instead given old legs and thighs. The meal includes two salads. I selected creamy cilantro dressing for both. I was told I could only have one and had to politely insist to receive the second dressing that already comes with the meal. Even requesting basic utensils such as a fork and spoon was met with unnecessary attitude. Throughout the interaction, I remained calm, respectful, and courteous. The manager’s tone and behavior were dismissive and unprofessional. The overall experience made me feel unwelcome as a customer. I have visited many El Pollo Loco locations and have never experienced this level of poor service. Management sets the standard, and this location failed to meet basic expectations of customer care. I respectfully request that corporate review this location’s management practices and provide additional training on professionalism and customer service.

Summer Kim

This place is big "NO NO". My company ordered 2 16 pc family meals and 6 individual meals. When I went to pick up the order, they were missing 2 16pc family meal and gave it to me. Clerk asked me "What are you waiting for?", I said, "I am missing 2 16 pcs of chicken. The clerk replied nothing. The clerk asked other workers and gave me the chickens and I was offered No napkins, 6 utensils, no paper plate. So I asked for napkins and 20 paper plates and 20 utensils together. Then I asked if anything is still missing but the clerk said NO. I came back. Guess what? No Salsa, 2 salads still missing. So I called the store, but hung up. How do you do business here? We are not going back here. But still going to other El Pollo Loco.

Mema

Horrible service. Lady was not helpful and didn’t get my order right(drive through) even worse inside since you have to use a qiosk 🙄🙄🙄don’t get the quesadillas (80% tortilla) barely any cheese for being a QUESADILLA‼️‼️sauce packets are nastey Negative -10 stars ⭐️

Fernando Garibay

Save yourself some time and go to a different location. This place is always out of stock of different items, forgets salsa and is typically very low quality. They have signs up for deals that are no longer available. This can be stemming from either the management or the franchise owner, but I won’t be going back.

Wito T

Do they count chicken pieces for their new quesadillas? They are nothing but cabbage and avocado. corporate, is this your doing? What if I don't want cabbage? Are you going to have them place a scoop of chicken then hand it to me for 12 dollars? I hope that my review impacts your stock market. 😑

w Reeves

I try time and time again to give this place a chance and I keep getting disappointed I will go months even years not going hoping they improve or change! The green salsas were practically empty! Only the green ones so it seems on purpose, ordered three different burritos none were marked correctly but that didn’t mattered they were awful they weren’t what we ordered! Ordered drive thru how am I supposed to try to fix this?

Anahi Gutierrez

Dear Management, please speak to your scheduled shift of today's date and time check your camaras. The dining room is super dirty latterly all tables dirty and floor with black spots as you enter the restaurant. The dining room needs immediate attention doesn't matter how busy the place can get. We are in a pandemic we're everything needs to be sanitized specially in a food place. Us the customers need to feel comfortable dining in or visiting this particular place.

+2

Dogelon Mars

Mashed patoatoes were very good, mac and cheese as well but wow they burned the chicken so much it was hard as a rock, i have dogs i gave them a piece they even had a hard time chewing it. 2 pieces of chicken had to be thrown away it was very brittle and hard, the chicken has gotten way small honestly in 2 to 3 bites i can finish one i would stay away from this pollo loco and not waste your money this is the 3rd time this has happened. (In my picture you can see the 2 pieces of burned chicken they even look like beef jerky. i used my index finger to show how tiny the pieces of chicken are they have gotten way smaller its because of inflation they charge us more and give us less)

Miguel Ramos

5th bad experience at this particular location & definitely last. Ordered on app, order wasn’t ready until 40mins later AND had to pick in drive thru, wait longer since going inside was closed AGAIN. I get to window to learn they’re out of 2 items I ordered & they replacement they offered me was uncooked & with hair!! These burn chips were the only “edible” thing. Never again!! Don’t go here!

Joe P

Very disappointed in how I got serviced today. I’ve spent more than $200 a month on this particular location and never had I ask for more in return. But today a manager called Yadira made my order and give me nothing but a cold tortilla, onion and chicken. On street tacos that cost me 11$ for 4. Yadira is a very bad in given value to there customers. me and particular, I feel Discriminated after she provided more value to others. I ask for nothing but a Exchange for the same Value I spent on the tacos and nothing more. I didn’t ask for my money back I only ask for better food Quality . Yadira did not give me anything and decide to trash the tacos stole my money and said there is no Refunds on online orders which Nowhere does it say I have to call online support for anything, I am disgusted , I feel embarrassed and disappointed. More then anything Discriminated after trying to feed my wife and kid off of street tacos. I know it’s just tacos but nobody should go through this specially to one of your community members that go’s here a lot. I hope nobody Goes through this heartbreaking experience I had at this Location at Huntington Park. Please use my experience and go somewhere else. Trust me. DO NOT GO HERE!!! You will be disappointed. Yadira thank you for your Awful experience. Underneath you will see two different types of value photos.

ely

Waited in line to be attended ten minutes later. Then i did not receive my one item over ten minutes later after bigger orders were placed after me. Management needs to get it together in securing a good team work flow. The team at that hour did not help each other out. There was only was person in the front trying to take orders and hand them out.

Victor Altamirano

The chicken was dry. They chicken leg still had feathers. It definitely did not taste like el pollo loco. Chicken was very dry a burnt taste.The mash potato and the Mac n Cheese was horrible like it had been sitting there. I will never buy from there again!!

Antonio Hernandez

Ordered a chicken avocado burrito and it was cold the chicken was dry and in some places still red inside. It tasted more like a dry cabbage burrito..Just over all a terrible experience. Threw $8 in the trash

Jas P

I occasionally come to this pollo loco for take out and the service was good but lately the night staff has been very sloppy. Two weeks ago I ordered the spicy chipotle burrito and to my surprise, the burrito only came with beans, rice and chicken. I thought, maybe they were rushing since they forgot to add the rest of the toppings and it was around the closing time. However, last night (10/06/18)I came back to this location, around 7pm. The place was still open, I ordered the chicken avocado burrito and ONCE AGAIN!!!!! To my surprise I got served ONLY CHICKEN, RICE AND BEANS!!!!! How can you miss the avocado?! It's in the damn name!!! Lesson learned, I'm never coming back to this location again! If you stop by for take out and order a burrito, stop and check that you're not getting cheated!