Jorge Acevedo

Store was not busy and staff never answered the red button on the stall. I waited 10-15 and I had to literally call the store to try to get service

Carli Garrison

This place looked like it’s been bombed. The drive thru is open but all the screens are destroyed and the building looks like it should be condemned. Do not go here! I turned around and went to the Rim.

Colter Luckie

I was in line for 30 minutes I was waiting to say my order but no one said anything on the intercom there was one person at the drive thru at the window and they was just talking for 30 minutes. I love Sonic but this location sucks. To the owners you need to have a meeting with them it wasn't busy at all the time I came was 3:30 but I will not be coming to this location ever again and I will make sure my family doesn't ether.

nicole Sliepcevic

Went today and waited 23 minutes for them to make 2 shakes!!!!!!!! We had to push the button to call to the employees 3 different times. Both shakes came out dripping wet with ice cream all over the cups. A shitty experience

Chelsea Thompson

Customer service needs to be checked BIG TIME! But honestly, after looking at the other reviews -it’s not just a customer service issue.. it’s just pure bad management and lack of training. No “sorry for the wait” nothing, also because the slush machine was down they just decided to not give me a drink and charge me for it anyways -had to ask for drink replacement myself, no they didn’t offer. Just all bad.

Zach Faust

The absolute worst fast food experience you’ll ever have. Honestly so bad, you should go just to have this experience once in your life. You’ll never forget it. You most likely won’t even leave with any food/drinks. You’ll wait at the drive thru for 15-20 minutes for anyone to address you. Don’t bother ordering on the app, it doesn’t help. Once you do get ahold of someone inside, they’ll be rude, not give you the correct order, and just be unpleasant. It’s a miracle this place is still open because I have never had a worse experience anywhere in my life.

James Graeber

I'm a big fan of Sonic, and this location used to be quite good. However, the quality of food and customer service here has become atrocious. The shakes taste tart or even sour more than half of the time. The food doesn't taste fresh, and my order is often wrong. Overall I don't think this location is worth the trouble.

Steve

If I could give a 0 star review, I would. We pulled up through the drive through, ordered a hot fudge shake and caramel shake. They were out of caramel, so we did hot fudge instead. We pull up for our order and they change both shakes to chocolate. We asked where are the hot fudge shakes. After 10 minutes, he comes back and says the hot fudge isn’t warmed up, that would take 35-40 minutes. No one at this location has any clue how to provide customer service, please do yourself a favor and choose another location. We asked for our money back.

John Neighbors

Waited 30 minutes for 3 drinks, paid for on the app. Never got our drinks. They argued with us about it and said they would refund us, rather than simply making our drinks. Sonic has no quality control. 😩

Jen Orth

I think this will be my last visit to this particular Sonic for some time. They’re always extremely understaffed and I’m having to wait a minimum of 15 minutes every time I place an order, regardless if pre-paid or not, drive-thru or carhop. I was told today that they are currently not taking any orders, on a Sunday afternoon. But I’m stuck since I ordered ahead online. They aren’t responding to anyone in the drive thru window. I placed the order at 2:12pm, it’s now after 2:40pm, nearly 30 minutes, I’m still waiting. If you like Sonic, I recommend visiting a different location than this one. Management - please do a better job of staffing this location. You’re losing a lot of great business. And you’re putting much undue stress on your staff. I did also contact the phone number you provide on all reviews to escalate. I was informed this feedback will be going to the local franchise owner as well as corporate. Update at 3pm: Sadly, we ended up getting all cheeseless or mostly cheeseless mozzarella sticks too. I'm sure likely due to either freezing the mozzarella sticks or incorrect cooking temperatures. My reason for leaving this review is to correct the staffing issue at this Sonic. The ask of the local franchise owner is to either better staff or look at shutting down this location.

Rene Garza

I have been a loyal customer of this Sonic for a long time and have always had good experiences. Since I work nearby, I visit almost weekly and always leave a tip on my online orders. That’s why today’s experience was so disappointing—it was by far the slowest service I’ve ever encountered. After waiting in the drive-thru line much longer than usual, I finally reached the window, only to be ignored for another eight minutes. The employee at the window appeared frustrated, focused on the terminal as if something was wrong. Meanwhile, the cars behind me were stuck at the order speaker, causing a backup. When he finally acknowledged me, he seemed irritated and simply asked, “Did you have a mobile or something?” I responded, “Yes, I’m Rene, here to pick up my order.” Without another word, he shut the window. A few minutes later, he reopened it and told me my order had already been picked up. Confused, I asked, “What? That’s impossible—I’m Rene.” He repeated that someone had already taken the order. When I insisted that was not the case, his response was dismissive: “There’s nothing I can do. It’s been picked up.” At that point, I recited my entire order to him, and he confirmed it matched what had supposedly already been taken. I asked if he could simply remake the order I had paid for, but instead, he told me to come inside. Once inside, I reiterated that I had not received my food, yet he showed no concern and made no effort to help. When he asked for my receipt, I attempted to pull it up on my phone, but I wasn’t getting service. I then asked if they had Wi-Fi so I could access it, but he flatly said, “No,” and once again stated that there was nothing he could do. At this point, I asked for his name, which he refused to provide. Instead, he called his manager. The employee—a Spanish-speaking man with a neck tattoo—was instructed by his manager to give me a corporate number. What I received, however, seemed more like a personal cell phone number, and no one answered. So, I called Sonic’s actual corporate office and explained the situation. Unlike the employee, they were understanding and immediately refunded my money—it hit my account within minutes. What frustrated me most wasn’t just the mix-up, but the complete lack of customer service, empathy, or accountability. The employee had the power to resolve the situation but chose not to. His dismissive and arrogant attitude only escalated things, and he even told me outright that he didn’t care before instructing me to leave. At the end of the day, under his watch, someone walked away with the order I paid for. Whether it was an intentional act by a carhop or someone in the drive-thru listening in and falsely claiming it, the situation was unacceptable. I’ve spent a lot of money at this location over the years, and the staff has always been friendly and helpful—which is why I always tipped. But after this experience, neither I nor anyone from my workplace will be returning. I’ve attached my receipt as proof that I was not lying—you simply wronged the wrong customer.

Rosie Coronado

Worst corn dogs I have ever seen and tasted - honestly I didn’t even want to try it but I was really hungry. The first corn dog I got was so dry, withered and old, the weiner was sticking out at the tip - and it was black. I should’ve taken a pic but the waitress took it. She was very nice and even gave me an extra corn dog but unfortunately I will not be getting anything other than a diet cherry lemonade - EVER again. Too many gross items that I have received in the last two years. Sonic you need to do better.