Rebecca Clements

The lack of vegan options is outstanding. What’s also WILD is that they don’t take phone orders anymore. You HAVE to go online and enter a bunch of info. A sad digital future is here. Please Panera add vegan options and take phone orders.

CF

I put a 2 star because I work down the street from this location and I have always ordered online and out of maybe the 8x I have ordered online, 6-7x my order has been wrong. Where as items were missing or items were not added. Out of all those mistakes I only recieve apologies, and only once did they comp a meal for the next time I ordered. But this time I requested no olives in my greek salad, there were olives. I requested chips with my soup and salad, there were no chips. I ordered grilled cheese with a roll, there was no roll. I took pictures showing what was missing and what was not removed from the order as requested. Well today,, because I had to go back after sitting down only to find missing items and having to go back to get those items, I only had 7m to eat my lunch on my lunch break. I wrote this review in hopes someone from there (Panera Bread-Grossmont) actually listens and that employees are mindful that all orders online are correct. I keep asking for that request and still results are the same. Here a pictures of my order that is missing and not removing olives.

Gross. I've never been to Panera before but I had a gift card. I looked at their site and the mac and cheese with bacon looked good. Instead of a full bowl as pictured it was a small scoop in a mostly empty bowl. They give you rock hard room temperature bread. The whole place looks and feels like a rundown Hometown Buffet. On top of that I'm pretty sure they over charged me. Maybe other locations are different but avoid this one.

Worst customer service ever! The young girl at the front counter working the register, had the poorest attitude. Seemed like everything was a chore for her. I overheard her being completely rude to older people in line and was also beyond rude to myself. Give someone else the opportunity to make money and kick her to the curb.

Erik P

Arrived at this Panera bread and every table was filthy, the entire restaurant was in need of a cleaning. Sixty dollars for two half sandwiches, tiny bowl of soup and a Mac and cheese was ridiculous! For what you get you pay way too much!!! Had to go back up to order pickup several times for missing items or wrong orders. Highly recommend avoiding this place! Panera bread has become grossly over priced for what you get!

Nick Tally

Very dirty and doesn’t respect repeat customers. Update another 80 bucks and they shorted me again and look at this so called cup of soup they gave me. I am taking a stand this is ridiculous. I feel like every time I spend 80 bucks you owe owe me a cookie

Ethan Apostle

Absolutely awful experience. We arrived as a family of five with grandparents — first time here. Half the tables were filthy and hadn’t been wiped. Fine, things happen. But the young woman with glasses at the till was unbelievably rude and condescending. Taking an order for seven people seemed like a personal inconvenience to her, and she made sure we knew it. To top it off, she couldn’t even count properly — needed help doing basic math when we paid in cash. And somehow still expected a tip? I’d sooner tip a self-checkout machine than reward that kind of attitude. Disgraceful service. Avoid this place.

alameer fantooza

I had a very disappointing experience at Panera Bread in La Mesa. The customer service was terrible. A girl named Kaylla yelled at me just because I didn’t understand her question when I asked for a box for my leftover soup and salad. She asked me “whole or half,” which didn’t make sense in this situation, and when I didn’t get it right away, she raised her voice and gave me an attitude. When I asked for a bag, she just pointed and told me to grab it myself. Before that, when my daughter asked for a cup, Kaylla slammed it down on the counter instead of handing it politely. That’s not the way to treat customers. On top of that, the food was cold — the bread was hard and the salad didn’t even look fresh. This is not the kind of service or quality you expect from Panera. Very unprofessional and disappointing. I won’t be coming back to this location.

Betty Cortes

It’s really sad to come in a place we love and have to deal with such a bad restaurant. Cero care cero Cleanliness ! The ceiling if falling :/ hope they pay attention to this place

+6

AM

Just don't do it. Every time I've been here, the service is so, so slow. Will you take you half an hour to order something to go. On top of that, the place is not clean and that is just what we can see as customers, so can't even imagine what the rest looks like. Very poorly run. Most recent example, we came today and there was ONE person working the registers at LUNCH (while also having to run loafs of bread through the slicer and other non-register tasks) - we sat in the same spot in line for 10 minutes with 5 people ahead of us. There is a lot of elderly clientele at this location so it takes even longer (this is not a bad thing by any means, just stating the facts as it should be taken to account by the person running this business). Panera should KNOW this and have more than one person at the register at their busiest hour! This is on par with every other experience I have had here. I was with someone ordering food or would have left if it was just me. On top of that, the tables and seats/booth benches were absolutely filthy. Crumbs and gross streaky stuff at every single table except for one, which we grabbed, and even that was not clean. Again - this is what they show to the public, so imagine how it is managed behind the scenes.

Guillermo Gonzalez

Had to pull a 16 inch long black hair from my mouth after my third bite on the sandwich. I shave my head every other day, so I can guarantee it wasn’t mine. I called the manager over and what appears to be an assistant showed up. Young white female slightly thick. Never said her name. Immediately said she was sorry and offered a refund. I declined and expressed my disappointment and demanded she took this incident back to training and her team. She didn’t like to hear that and tried to cut me off then gave me attitude. Now I’m offended. Not coming back again.

Ms. B.

So disappointing. I pay plenty of money for I thought was good food. I am done with this place. I ordered double meat and I did not receive. I also ordered the cookies (12 mini) hard as a rock. Never again.

Matt Rogers

These were $10 whole sandwiches from Panera Bread that we ordered today. Mine was missing most of the meat and toppings. Overpriced, poorly made, and disappointing. I'll stick to Jersey Mike's down the road in the future. I strongly recommend avoiding this place.