I love coming to whataburger I feand also I love the worker Jouse #awesome and the honey bbq sandwich with Texas toast is off the chain

S Stubbs

Food is a bit better than your average fast food place. Service was awesome with an extremely personable young man. My only let down was the chocolate malt...Not very malty tasting at all and sadly they use a strange chocolate so wasn't a yeah that's a good chocolate experience for my picky chocolate lover taste buds.

Liza Simpson

Visited on a Monday night 7ish. It was not busy. Cashier was super nice and very attentive. I ordered the Patty Melt combo with strawberry milkshake. The burger was warm, not HOT and the fries tasted warm from heat lamp. So, it was not a good time to visit. If you visit at lunch time, everything is hot which is what I expected especially for the price but it was a miss this time.

3rd visit on this location and it has been a hit or miss situation for both service and food quality but atleast the place and bathroom is always clean.

3rd visit on this location and it has been a hit or miss situation for both service and food quality but atleast the place and bathroom is always clean.

3rd visit on this location and it has been a hit or miss situation for both service and food quality but atleast the place and bathroom is always clean.

3rd visit on this location and it has been a hit or miss situation for both service and food quality but atleast the place and bathroom is always clean.

Great food. Great service. Stop smashing the burgers, only reason that I gave them only 4 stars.

Great food. Great service. Stop smashing the burgers, only reason that I gave them only 4 stars.

Eddie J

If I buy a Large fry I expect a large amount,not a small fry amount... Crosby Whataburger is still a letdown even after all this time smh,do better.

____ ____

The deliver questioned my order with disgust. It was a breakfast burger sub jalapeño cheddar biscuit...

Erik Balerio

Every time I go to this whataburger. I never get a full carton of fries. It doesn’t matter what size I order! And all the fast food restaurants are skimping on the beef.

The drive thru is becoming slower and slower. 1 car ordering in front of me. Took 10 minutes between getting in line and making my order. It took over 15 more minutes to actually pay and get my food. The food is fine but like all others has gotten smaller since they opened as well.

Michael Weida

Service is normally really slow here. I get that lunchtime is busy, but they should also be staffed for the lunch rush. Last time I ordered via the Whataburger app and, said I would be there between 11:55a-12:05p. After arriving at 12:02p and checking in to spot #2 (directly in front of the store)....I waited. and waited....and then waited some more. Finally at 12:15 I went inside, to find my cold hamburger and fries and partially melted milkshake waiting on the shelf. The employee at the front counter stammered and blamed the back-of-house staff for clearing the status of my order, or something like that. I think I'll try another restaurant next time for lunch.

Slow and will mess up your order if it "special order" ! Always check your order before you leave! They should fire everyone there and hire a whole new crew for morning, lunch and evening shifts.

Horrible service. They messed up my service and literally 2 minutes later they wouldn't fix it because I threw out my receipt. I will never go back again and will have people boycott that place

Horrible service. They messed up my service and literally 2 minutes later they wouldn't fix it because I threw out my receipt. I will never go back again and will have people boycott that place

Re: La Porte, TX location on Main. \nOrdered through door dash and was missing a kids meal. Door dash said they were told everything was there. Called the store and snarky manager said I'd have to co…

This location is (profanity removed). Took them 3 times to make a whatachicken sandwich the correct way. Then the lettuce was wilted, and the tomatoes just fell apart as if they were rotten. This i…

terrible customer service, first time ordering from app n didn't tell them a second time i had a pickup order at the second window, accidentally gave me a drink and i said wait this isn't mine, lad…

terrible customer service, first time ordering from app n didn't tell them a second time i had a pickup order at the second window, accidentally gave me a drink and i said wait this isn't mine, lad…

Onion rings, while hot, were mushy inside and greasy. Was happy to find they had chocolate malts but when they don't taste like chocolate or malt...what's the point.\nThank you whataburger for maki…

Everyone knows Whataburger takes longer than McDonalds but this location is atrocious. After 25 minutes I finally had to leave, I call back and this manager is condescending and just flat out rude. She had no business dealing with the public at all, she blamed it on being understaffed but that’s not true at all, they cleared the entire drive thru line and I was still waiting on my food. Not one utter of the words I’m sorry or apologize, it’s well if you had….placing blame back on the customer. I shut that convo down at that point. You aren’t going to insult me at that point. They need to find a new mgr

Website left no method to order salad dressing. Salad with out a dressing is NOT a usual order and should be specified no dressing. Then the workers hung up on me twice. The workers and website should have asked. I don't work at whataburger and should not have to be trained on placing an order. The workers are awful and rude and the website is awful. Should have to specify a dressing before completion and workers should be nice. I deserve a refund.

K9law_ Operator

Got my order wrong and charged wrong for the past 2 weeks. Also adds different wording when ordering, never been asked all the way. Said yes but quickly no, they still charged my for what I ordered but got it wrong

Albany Fought

Went and spent 40 dollars for my family to eat ordered SWEET TEA with all 3 meals. Received my tea UNSWEETENED. Kindly told the window cashier that it was unsweetened he went to “change” it brought back unsweetened tea again. Then proceeds to take all 3 drink and POUR SUGAR into the drink leaving a slush of sugar at the bottom of 2 large drink and my daughters CHILDS drink. All while the manager is standing right there. Great job whataburger. Ended up leaving without any drinks only food. And no comment or address from the manager that was standing again RIGHT THERE!

Raul De la Garza

Had 1 person on register, waited 15 minutes to order because they had a long line, was in there more than an hour on a togo order because they lost my ticket, and I only knew that because when I stood up to check on the order the girl that took my order says its not ready after about 30 minutes of waiting. I sit back down and 2 minutes later she asks for my receipt because she thinks the kitchen lost my ticket. At this point they had slowed down but still took 5+ minutes to make my order, and the lady i assume was running the shift comes over with my food, half apologizes and leaves, not offering condiments as is their normal routine. I quickly check the food because the bag was small, all the fries had fallen in the bag since it was hastily made. When i made my way back to the car i realized they didn't give me a gravy for the biscuits and gravy I ordered but since they kept my receipt i had no way of knowing if maybe they charged me for just a biscuit. I go back to order a side of gravy since i was trying to leave and not make a fuss, except it takes them more than 10 minutes because while the girl that first took my order realized that I was still waiting for something, the manager makes an off remark that she already gave me my order so i explained I had been missing my gravy and I ordered another side of it. Well she tells the cashier that first took my order that "see he's just waiting for gravy" and walks off, assumingly to grab said gravy. No. She forgot and when im still there 5 minutes later exclaims at the cashier that she told her to get me the gravy before. (She didnt actually tell her that once) The 2nd cashier that took my gravy order comes over and hands me 2 ramekins of gravy, one that I ordered the 2nd time but the first one should have been bigger since it came in a side meal. At that point i just left and despite living 5 minutes away, got home to half cold food. I'm very patient and I didn't cause a fuss, but that shift was terribly executed, I could visible see about 8 people in their kitchen alone when I arrived and were busy plus 2 people in the front but only one cashier running the line. The manager/shift i assume was in charge had to apologize to plenty of people before my order because the kitchen kept losing tickets or messing them up so I wasnt too surprised when that happened to mine. I don't know if they need more people or what, but I can definitely tell you they need a better leader, because while she kept up an okay attitude she didn't know how to properly manage her staff, talk to customers or the situations. The floors were also visibly dirty and once it slowed lots of the staff were sent home but the place remained dirty. The burger was also completely squished down since it had been improperly packed, and of course cold. Also I ordered 2 Jalapeño biscuits, one alone and one with gravy, but instead they gave me an egg sandwhich with the biscuits rather than what I wanted. Honestly what was the point of grabbing the receipt if it wasn't going to be read. I did go back after sitting down to eat and seeing the state of my food and ask to speak to the manager, a woman named Abbie. She had not been the one I had seen previously. I explained I just wanted my entire order remade because it was cold, wrong, and squished. She asks for my receipt and i explained they took my receipt when they lost my ticket. She writes down my order and goes to give it to the kitchen. Now is when I hear the shift? From earlier who i assume is working the kitchen, because the manager Abbie tells her about my situation. Now someone has to clearly explain to her that she speaks very loudly and that sound travels when you don't have a door heading to the kitchen, because she asks Abbie was what was wrong she loudly exclaims that the food wasn't cold she has made it like right away. Then Abbie explains about the biscuit and she does admit that was her mistake, but the whole interaction was very immature and frankly disrespectful especially since she could be heard.

Larry Cordero

Terrible customer service, I had 1 of those receipt coupons that give you a free Whataburger with the purchase of a medium drink and a medium fries, well evidently the coupon is not valid without a code, but the Deer Park location said I didn't need one, that the manager can override it. The Fuqua location took care of me as they always do. I am a La Porte citizen but I will be driving to either Deer Park or Fuqua location from here on out. Very nice people at my new locations. Thanks Debra!

Maree Greenidge

Extremely poor service. Drive-thru was packed, so I went inside—big mistake. Waited 25 minutes with others before anyone helped us. Only one new employee was up front, trying his best but completely ignored by the rest of the staff. Clear lack of management and customer service. When was finally serviced, I did not receive apology for having to wait so long(simply being ignored). Cherry on top all that wait and my order was still wrong! Don’t even confront them about it because there was another line of customers that were again ignored like I was just waiting to be served ……

catfish 774

Visit 021 1/12/2024 Simple order. Me:" sausage, egg biscuit, no cheese 2 packs grape jelly, that's all thank you". Window clerk" would you like cheese with that and double eggs? Me: no thank you." Window clerk: "so that's a sausage, egg and cheese biscuit with no eggs and hash browns" Me: No. "Sausage egg-biscuit no cheese, no hash browns, two packages of jelly, that's all." Me: "and please don't burn the egg thank you." Paid for food departed drive through 0638. Get to job to find strawberry jelly (i'm allergic to strawberries) and a well burnt egg. It really isn't very hard to cook an egg correctly. I would hope that the management would train your employees to cook the eggs correctly. But this isn't the first time I've got a burn egg and it probably won't be the last time I get a burnt egg, because you're the only game in town on my way to work. Maybe I should just go back to the taco truck where they don't get orders incorrect, and they don't try to upsell me. ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ 2 Saturdays in a row 630am. Both days ordered double whataburger no tomatoes no lettuce no cheese with extra onions and sliced jalapenos. Get to work and it is a regular whataburger with cheese. Saved receipt today and went back for a refund. Still had to go hungry cause can't eat cheese. No I shouldn't have to inspect my order before leaving that's your job whataburger.

Kaitlyn Gonzales

I order a avocado bacon burger. Let me show you what these ppl gave me. That little glob of avocado is all that was on the entire burger. Do better bro. Oh and I got a meal for my kiddo and paid for cheese, they didn’t give him any (yeah he ate some of it anyway but he didn’t want to he said it tasted funny)