Service was great, friendly staff. Food just definitely doesn't look like the billboard ads 🥲🤭

I always drive through, there Chicken Sandwiches in my opinion are pretty good.

Everything was really good. Food was delicious.

Had a great experience today! Staff on the lunch crew today was happy and a pleasure to speak to... Even with the lunch rush. Not sure if it's a new staff or a different shift than normal but great job JITB crew!!!

Very pleased with the service here! I even spilled my drink walking back to my car (I am pregnant and therefore, I tend to lose balance when my feet swell up) The kind young man in the front replaced it without blinking.

When I arrived at Jack in the Box late at night, I was feeling pretty hungry and tired. However, the girl who helped me was an absolute delight - she was so kind, cheerful, and helpful that she completely turned my mood around. I really appreciated her generous assistance and positive attitude, especially at such a late hour. It's amazing how a small act of kindness can make such a big difference, and she truly made my night better.

I've rediscovered the jumbo jack i guess because lately it's been mighty tasty. and the service has improved tremendously. for about 5 years, every single time i stopped by, my order was wrong and I needed to go back because something was always missing. now it's much better and the food tastes better as well

This the new bbq chicken club sandwich. All i gotta say is that it smacked.

The young lady Robin helped us, she was so friendly, consistently smiling and her mannerisms were on par. Even though they were super busy we didn't wait long at all. The food was fresh and hot and correct. We had a great experience.

Food is good and hot. There are times of the day especially at night where it does get packed and it takes a while in the drive thru. Which if you're on a hurry might not be the best place to go. But other then that I always go there and early of course.

This rating is more about the service than the food. Everyone knows what the food is like here. Servers were friendly and kind. That's a rare thing in today's world. Managers, give your employees props for doing a job well done.

With fast food places changing recipies to improve sales, I'm so glad the taste of the Jack in the Box tacos has NEVER changed. Brings back childhood memories 😀. Thank you Jack!

The food there is made almost fresh

Dameon “Red” C

When I have only 2 bucks this place is a life saver!

Constance Reed

Mariah has the best customer service here out of everyday amazing person

SLF 089

Shout-out to Tyler and everyone working the nightshift in the drive thru! I'm a delivery driver and they always are super helpful and get the orders right every time! Thankyou!

lincolnadmirer

The lobby was fairly clean. There was a man occupying a table that wasn't eating. He may have been homeless. There are often some homeless people nearby.

Set You

Came here at 11:20pm almost midnight on Wednesday June 19th, 2024 in the late night amd they had over 15 cars in the drive way and I was in and out of the line and in 10min Amazing! Great staff, working hard and filling orders fast! They all need a raise for this kind of late night rush or some compensation for their hard work. I left and the line had more cars and they got them thru the drive thru fast too, i wad parked and watching while I ate my hot food! Good job everyone! I had to leave a review!

k G

Employees here are very kind and work hard. Fast workers as well, I do door dash and they are super quick. They offered me a grilled cheese since I’m vegetarian. Trying for the first time. Excellent service and tables are not dirty.

+2

Walter Martin

Drive thru. Ordered breakfast. I really like the new breakfast taco. All so far have come out steaming hot. They are very good when hot. The sauce is needed for favor. Order the first one without sauce, and it was bland. I not a hot sauce guy as I order my regular taco without sauce.

Chad Fuller

This location got my order perfectly, promptly, and seven accommodated 2 orders I needed to place on 2 different payment methods. Definitely an enjoyable experience.

We took a chance and ordered cheeseburgers and onion rings to go. We were very pleasantly surprised, especially with the onion rings. The burgers were good, but rings were excellent. Made with REAL o…

We took a chance and ordered cheeseburgers and onion rings to go. We were very pleasantly surprised, especially with the onion rings. The burgers were good, but rings were excellent. Made with REAL…

Drive thru take forever

I don't like fast food much but, my husband and son are hooked on the mini tacos with guacamole not bad tho I just don't like the powder cheese they put on them

I love this place. I go all the time. They messed up my order once and fixed the issue. The only thing is I wish they wouldn't run out of salsa all the time. My breakfast burrito 🌯 be on hit with it.😂

Jack in the box has great fast food but,The drive thru is very slow we waited about 20 mins .Whenever I come to get food to eat with my husband the drive thru has a big line of cars waiting to get food.Also one day me and husband and my daughter when to get food because we were going to go to LA. And we went to the drive thru we order our food then we got our food. We got on the road and my daughter wanted her food and my husband. So I went in the bag to get the food But my husband didn't get his burger. So we had to turn back and to tell the supervisor to do better next time!

Good service and one of the few places you can get a diet Dr Pepper and grilled cheese. But much more expensive for a drink than McDonald's. Drinks are about the only thing I order from fast food because I'm vegetarian.

I usually come here because other places have gotten so bad that it makes this place look good, even though this place is just average. However, this place tends to get my order correct mostly all the time and the taste is consistent with other Jack In The Boxes, so it gets a thumbs up and an "I'll be back" recommendation.

Nice clean fast didn't have. To wait too long for my food. The only reason why they don't get 5 stars is because I felt I had to repeat my order mire than 3 times and I wasn't too happy about it.

There's just about always a line and a wait here. Once you get to order, the staff are friendly and the services is rather quick. The food is well, Jack in the Box. There's no surprises but the food is consistent. I haven't had any issues with the packaging or "condition" of the food. They don't just throw it around or over stuff the bags...and they are generous with the sauce.

Decent Jack In the Box. I don't think they've ever messed up my order. Sometimes the line can get really long here, but they aren't too slow.

Great service for lunch

TREBLE84

Very clean and great customer service from before 🤠 A+

Reesecity20

I stop by this spot every now and then, even though it’s been a minute since my last visit. Came in for dine-in/to-go this time, and everything was smooth. No attitude, no hassle — the staff was chill and handled everything professionally. Store was clean and well kept, which I always appreciate. When I got home, the kids had zero complaints about the food, so that’s already a win. Overall, solid experience. I’d definitely swing back through whenever the craving hits.

THOMAS GAVAGNINI

Solid Jack in the box location. Pretty good. What you would expect from a good Jack in the box. They have a cool soft drink machine that makes crazy flavors and such at this location. Drive thru always open 24hrs.

+1

Clarinda Regina Ann Perkins

It's always something when my hubby go here...he wanted Regular fries....and they gave him curly fries

The drive thru workers had no life to them , the food was tasting like it was reheated from a few days ago & was over priced as IDK ...

I love their food the only problem is if you go to the drive-thru you must check your items to make sure you got everything you ordered . My friend and I placed our order of food and some churros that they had suggested,we got everything but the churros and they did not give me a receipt. We had ordered quite a bit of food so it was kind of difficult to check especially because we were in a hurry for our appointment

I come here often, you usually get great customer service at the drive through, but in occasions some are rude. But my food is always good so the gamble is worth it!

They had an associate in the drive thru taking order a la In N Out or Chick Fil A, good thinking. Got the new bagel breakfast sandwiches, meh...My wife's tacos were tired and greasy.

Marinara sauce missing from the cheese sticks 😢

It's alright, it does take them a second to get your food out but when they do its nice and hot. Their customer service is average, they do get to you eventually and are helpful. Also I noticed they started taking orders on an iPad looking thing like Chik-Fil-A and/or In-N-Out which is nice and all but they need bigger signs because they are way too small to read.

I usually don’t complain, I am really upset that we ordered combos but did not get the fries or drink , the employees at the drive through did not pay attention of our order !

Sometimes they get it right, and when they do the food is cold or the fries are old. They they have an attitude cause you don't wanna pay for and eat old cold food from last night. When they recook the order magically it looks better, but remember that they have an attitude so your food is sloppy. But fresh.

The food was good here but the staff can be unfriendly depending on the time and day. There is one manager though that is very friendly every time I visit this place. If it wasn't for her, I would have left a 1 star review. The other managers are not that great and the staff is undertrained. In my opinion, staff and managers should be retrained to listen to customers. Final verdict: Good food, quick service, but undertrained staff and managers for the most part. I cannot recommend you not go here but I wouldn't go out of my way either.

Stove Marino

Didn't greet me yet asked if I need anything. So I didn't feel welcomed. Yet food was good.

My husband and my family we come here quite a bit good service and they are quick. It's good because it's in front of Walmart. We go there shopping afterwards.

Debt card machine not working cash only excepted always something at this location and had to pay for ranch when meal should have came with one and any extra I understand the charge. Wish the old manager was still there he was awesome

Went to the drive through and they had me wait before I pulled up to the window so the timer on their little clock was not going over I waited for 10 minutes for my order and then they had me pull up to park in the front no napkins no sauce no straws and I ask for it before they had me park

So we went last night with the kids in the drive threw we ordered 2 meals and 2 value fries apparently 4 pieces chicken nuggets when it was supposed to be 5 ...10 pieces chicken nuggets and two values fries and somehow. They messed that up it seem they are messing up our orders alot now

I hate this JnBox. Very slow, takes their time. Usually makes mistakes on food orders in drive thru and it's not rare to get a unpleasant, rude worker. Management is not good. All around horrible location. We don't even patronize this location any longer

I'm a loyal customer to Jack n the box. Stopped there this morning & ordered my food like I always do. My curly fries were cold & stale. I was very disappointed because they're usually fresh & hot. Will have to find somewhere else to go now to get my food served the way that I like.

They do have quick service, but they are very rude. The worker taking my order through the drive through was rude and wasn't getting my order right, and at the window I was handed a drink and then it was snatched from me because they realized it wasn't my order. I know that it wasn't mine, but are they seriously are going to take it away from me and probably give it to someone else especially during this time, I don't think that's right.

Not sure if understaffed but 30 mins wait for drive thru is crazy . I was already in with nowhere to turn out so I had to wait. Simple order tacos and an order of fries. Wondered when the tacos came without cheese........guess I gotta check the food completely before leaving

Ugh if we buy a kids meal can it not be so HOT we had to allow the fries to cool down for more than 10min before our 2yr old could consumer her food. I like fresh but not so darn HOT to where it will burn a childs taste buds

Ordered food on the app only to still wait about 30 min in the drive thru, food was good but luke warm. Line was almost to the entrance driveway for the whole lot. Should offer curbside too if you can’t handle a long drive thru line so you can get the food out faster for those that use the app. Also, app doesn’t offer Coke Zero, only diet.

This particular Box was slow to greet customers when approaching the order area, the front guy was unfriendly, lacking confidence & knowledge of the food menu. It took 13 - 16 minutes for each of the 5 orders in front of me and mine took 17 minutes from the time I ordered. My food was not hot not and barely warm with half of my ultimate breakfast sandwich ingredients in the bag. My soda didn't have enough ice in the cup to keep it cold til I got home where I sat down to eat and I only live 2.3 miles fro this particular Box. Maybe I should only give them 1 star but when I was leaving one of the employees came from behind the counter opened the door for me and said she was sorry for the bad service her team provided. Sincerely, Buck James

SLYD DISTRICT

Ordered 20 tacos and watched others receive their tacos and combos and they arrived after me. 15 minutes waiting while watching this is ridiculous 😑

Lawrence Lopez

They claim to have their systems down early in the morning just so they wont have to cook anything. Also ordered the big box of popcorn chicken and they skimp out on the popcorn chicken. They put more fries than chicken

I got my chicken sandwich with one bun only, not 2 buns. this is a first time I got my order wrong from that place.

I got my chicken sandwich with one bun only, not 2 buns. this is a first time I got my order wrong from that place.

I got my chicken sandwich with one bun only, not 2 buns. this is a first time I got my order wrong from that place.

My burger was ripped apart and my cheese wasn't melted and my fries were cold and this experience was bad today

My burger was ripped apart and my cheese wasn't melted and my fries were cold and this experience was bad today

My burger was ripped apart and my cheese wasn't melted and my fries were cold and this experience was bad today

My burger was ripped apart and my cheese wasn't melted and my fries were cold and this experience was bad today

The most horrific experience as I was eating my taco there was something hard as I took it out my mouth it was a nail!! I called plenty of times everyone hung up.This Jack in the box is disgusting!

Horrendous customer service from the manager!!! Ordered my food in the drive thru on 8/6/24 at 3:16am and was only 2 cars behind. I was trapped there while he/she/they/them argued with a customer u…

Horrendous customer service from the manager!!! Ordered my food in the drive thru on 8/6/24 at 3:16am and was only 2 cars behind. I was trapped there while he/she/they/them argued with a customer u…

I walked all the way in 114° heat to the Jack in the box on valley Central Way and I in Lancaster California when I made it the doors was locked until further notice the dining room doors it was ve…

First off let me start my fries was cold my burger was broken too many different pieces and look like they just threw it together it wasn't warm I would have had a better chance of getting better f…

First off let me start my fries was cold my burger was broken too many different pieces and look like they just threw it together it wasn't warm I would have had a better chance of getting better f…

Forgot my sauce on multiple occasions, and has used old food to serve, bad service, dirty store

Forgot my sauce on multiple occasions, and has used old food to serve, bad service, dirty store

I ordered it through Uber eats and when I receive my food there wasn't no silverware hot sauce or napkins. I know this isn't how you guys do customer service.

Ordered a jumbo jack, got home and it had NO MEAT in the damn thing. How can you forget the burger???!! WTF??! Then called the manager to let him know he needs to check his staff. RIDICULOUS!

Terrible customer service I'd give zero stars or negative if I could, they li.it Howard coupons ypu can use at drive thru, even though they closed the lobby, I wanted to add an extra frie to my order and they wanted me to go thru the drive thru again, took my money else where

You guys have to pay for sauce and i don’t know why. And it looks like your workers are in a rush almost forgetting my drink and forgot the straws. And your food is nasty and old, it gave one of my friends food poisoning

A lady was ordering and being a difficult customer while ordering. Couldn't make her mind up and then couldn't figure out how to pay for it. The problem was that I stood there for a period of time before I looked at the time. From that point it took 11 minutes 32 seconds before I decided to leave. The manager refused to open another register and clearly didn't know how to perform customer se4vice

Slow messed up my order. They ..so rude I wish I can give them a know star never going back. Again the buns are so dry and it is slopy they don't close the lids rite. So it spilled all over my new gucci shirt

Mi experience in this restaurant is so bad, is because I went to the drive thru. And order food. They didn't put all the food, and I pay for it. I went back to make mi claim.and they treat me so mind. Definitely I don't recommend this place, and put attention when you going to the drive thru to have you order complete. Before you leave.

Service was terrible.... Had to drive back and get out to get my.order right , their apology was a medium fry... this doesn't make terribly managed corporate companies get away with it... Either get it right the first time or you get customers like me to rant about how some teenage girl can't get two tacos in a stupid bag ...

Im 78 years old and I went thru drive thru all for a man named Marco to disrespect me. A lady took my order incorrectly and then I got to window and a guy in a gray shirt named tag looked like it said Mark was rude to me. I wish I had corporates number because now I have to get someone to contact BBB and health Dept during covid pandemic. Mark you need to learn some manners your customers help you keep your job during the pandemic yet your rude and insulting and antagonizing.

Cold jalapeno poppers and when you ask for jalapenos on your burger they seem to ignore you. Sadly this wasn't the first time I experienced this.... Seems like they care more about clocking out rather than being attentive to orders.

This is the worst I have been treated at a fast food spot. There manager Maria Victorio is a disrespectful person. Her crew was messing up on order left and right. I had a large order and she forgot my tacos and nuggets. I call and let the manager know Maria Victorio and she said hold on. She came back saying that she looked at the camara and said they forgot only the tacos. And pretty much I am a liar. I felt like grand thief nugget. She assured me I am a liar but I could have them. I said oh hell no!! You have no customer service skills. You straight called me a nugget thief. Do you have a boss?? I am the boss. My jawdrop of shock how such a disrespectful person can work for Jack. I said let me have corp number and she gave it to me and said now you don't get your tacos or nuggets.and hung up on me. BEWARE!!!!! THIS IS NOT A NORMAL JACK IN THE BOX

Just left Jack-in-the-Box bought some jalapeño poppers the worst experience ever what is this

Paid for hamburger in breakfast sandwich, gave me pork patty Deserves no stars. Employees difficulty in understanding English Or none at all, little more than basic robots. I watched this restaurant go from. A 10 to a Zero. It's a little disappointing. And managers website is just a confusing mess , fake ; not designed for real people just to look good for reviews

I refuse to eat here. My family and I used to eat here for decades until we all wound up with food poisoning. Our Burgers- one was cold and raw the other burnt to a crisp. Our curly fries burnt to a crisp and cold. Our milkshakes run year than milk and not frozen at all. This trip resulted not only in food poisoning, but in a corporate management and corporate quality assurance review of the store and every Jack in the Box in the Antelope Valley. To make matters worse we waited 15 minutes for our order. During that time the kid who took our order carried on a conversation with his buddy at the counter. During his conversation he ignored our order, yet he slipped his friend several food items without paying. Needless to say this employee was terminated. Jack in the Box lost their vision and foresight, when it comes to delivering a top-quality meal. Now a burger taste like rancid grease and butter. I take no Delight in eating here, or writing these kind of reviews. I take you to unless delight and getting food poisoning from a Jack In The Box...

We just went through the drive through ordered our breakfast, when we arrived at the window we wanted to add some curly fries and the chick , rolled her eyes like she hated her job !! Rude employees should not be tolerated we left immediately!! Dont make excuses for this !

Still serving old food. I even told the manager that they always give me old nasty food. She was like sorry. Then gave me old nasty food to go. This location has been selling old nasty food for years. Please fix this issue Jack... Never have I ever not been served overcooked old burnt food at this location. The strange thing they only burn half the items in my last order. So maybe things are looking up lol. And your soda is off your fountains are dirty and soda taste contaminated. By far the worst Jack in the Box location on Earth. As Bevis and Buthead would say, You Suck.

Everytime i go to jack in the box they have to mess up something. They gave me water instead of my soda drink. Other times i’ve had to go back because something from my order is missing. Wish i could have a fine experience but it seems like i can not. 👎🏽

Night time employees are rude. Accused me of lying and then hung up the phone in my face. Completely unprofessional. They should definitely consider different employees

This place need to improve their cooking 7piece stuffed jalapeno burnt wow

I ordered the triple cheeseburger meal. I used the buttermilk dipping sauce for the fries. After consuming the meal and arriving home, I began having sharp pains in my abdomen. I went to the bathroom twice and then I experienced nausea. I proceeded to throw up three times. Once I did this I no longer had the pain. This was the only food I ate.

VERY RUDE MANAGEMENT! Went through the drive through, ordered tacos and burgers and the food was cold. The cheese on my burgers wasn't melted and my tacos had no cheese or sauce on them. When I requested a refund the manager Jessica didn't want to hear what I was saying and kept trying to close the window as I was talking. She was being rude and said she doesn't make the food. Another worker came over and slammed the window shut. The manager didn't even bother coming back to the window and had a regular employee give me the refund.

Went there and ordered 4 Jr bacon 10 tacos and 2 combos large with curly fries. As I arrived home there were no curly fries and all the drinks were small. Asked for ranch and napkins and that wasn't in the bag either. I drove back to get to show them the receipt and that I was charged correctly for the order I made (the large) my food was cold they refused to replace the sandwich and had very bad attitude for their mistake. Get it together jack.

Every night after work I try to come here to order and their system is either always down or updating and/or they will put cones up close the drive thru and say closed 4-5 am. Either the open 24 hours needs to be updated online or the employees like to get paid for doing nothing.

For a 24hr Jack in the Box, nearly Everytime I come to pick up my order, they say in the drive thru, "oh I'm sorry our system is down I can't take any orders". Between 4am - 5am. Coincidence I think not. How is your system down daily? I'd prolly get that fixed.

Really irritating when I’m trying to place an order the drive thru attendant is laughing constantly and repeatedly asking me to repeat myself. By the end of the order I didn’t even want it anymore. Also please update your menu pricing if you guys are charging for every single thing. You have grilled chicken salads listed but if chosen I have to pay extra why not just have the actual price listed?

Missing items check you're order before leaving the drive thru bad experience with their staff don't come to this jacks go to another one this would be my second time missing items 😢 can they atleast check the cameras so they can see I was not lying about my order

Everytime I come my order is wrong then I get treated like I’m being difficult. lol ordered a large only to get a large order of fry crumbs, wrong drinks, and food not made with the extras I paid for then was told I can’t receive. Refund because it takes too long. My #13 grilled chicken wasn’t made complete and had bbq sauce added on it which is something I did not order and both my son and I received cold left over crumbs for our fries. I need a full refund. Not to mention you never answer or return phone calls

We just when there. We tried to place an order at the drive thru, we waited for several minutes and no one took my order. I drove to the window to ask if they where open, and saw that one employee was sitting at the counter, we heard them laughing and she tried to hide by putting her feet up on the counter, I was able to see everything . I think they forgot that there is a screen at the wall where I could see everything thru the window. You have to check this employes please. There was an other car leaving before me.

I've been calling no answer it's ok we spend our hard earned cash to get our order wrong. That's the American dream right next time you get my order wrong I'll make sure to tip you.

Shorted my order of 1 medium French fry. Drive thru asked me to park out front and wait which added to the traffic jam near the drive thro entrance. Didn't include napkins or any sauce for my jalapeño poppers. The 1 order of fries I did get were cold. So many issues from my first visit... $28 bucks of disappointment! Will never visit again. Avoid this place!

TheCrafty Nerd

Spent over 100.oo on a delivery order, paid 7.99 delivery fees 2 times, did not get my shakes or soft drinks, thats the first thing I noticed, Called restaurant, she said to make a 3rd order so I can get my drinks.. pay another 7.99 and she will throw in a 🍪 for the inconvenience.. not lying.

Gilda Olsen

About a week ago I requested a refund as the Server/Driver delivered 1/2 of my order. I have not heard back from the company/manager. It could have been a mistake, but I have not been compensated for by the company. This is a disservice.

Kat M

Shocked from the rudeness from the young male taking my order at the drive thru, “Luis Alonso” on receipt has no customer service skills whatsoever. I won’t be coming back to this location.

Max

I don't know what it is about this place or about the people that they hire. But they always get your food wrong. And then when you go back to tell them that they got it wrong, they either start yelling at you, or they just straight up, ignore you. it's always been an issue with these people. I don't understand why, and honestly, it's such a headache like I didn't order this. Can you please get me what I ordered.. I get that. People need to make a living, but at the same time give the people what they want. You can't be in a job where you have to give people what they want, and then just not give them what they want. That's not how it works. That's not what you're supposed to do. What you're supposed to do is give people what they ordered and what they paid for. But you did none of the above. Why do you guys keep hiring people like this?

Chad Gittens

Unfortunately, this establishment is unable to honor their posted hours. They are supposed to be open from 5am to 4am. However, they stop accepting orders at 3:30am. If the restaurant is not in service at 3:30am, why not change the posted hours. Instead of going somewhere open, I chose this restaurant only to be turned away, angry and hungry. For all you late night munchie lovers, I suggest finding a more accommodating establishment for your next midnight snack attack. I know I will.