I went to this location and got the wrong food. I went back to return it and just expected to get something to match the price since it was breakfast and they weren’t serving it anymore. The manger was super nice about it and told me to choose anything. He was very accommodating. I got something to match the price and he asked me “that’s it!” And offered me a slushee. I ended up getting a meal. I only payed $2.15 and ended up getting a $7 meal. This is my favorite location. Always so polite and I love how they say my pleasure I feel like I’m at chick fil a.

Did a curbside and yall have the nicest guy bringing out food.

One of the better Mc Donald's I've been to. I had prompt service and everything tasted good. I wish every Mc Donald's was this efficient and clean!

I want to recognize the kindness of the manager on shift. I believe his name was Mr. Keith. I could be wrong though. Not only did he help correct an issue we had, he did it with kindness. It is so refreshing to do business with such an upstanding gentleman. If you see this sir, thank you again for your help and understanding.

Our League City Heat Baseball team organized a fundraiser here and the staff was great. Made it a fun experience for the kids.

Had an excellent experience at this McDonald’s. The restaurant is clean and the service was prompt. The general manager Keith Boone helped us with our order today and went above and beyond to ensure that we had a memorable visit. In addition to him, the staff was extremely courteous. We won’t hesitate to visit this location! Thank y’all for the awesome service!

I didn't see Kanye west here.. :(

A perfect mocha frappe every morning before work. So freaking good!

This location on League City parkway has a very positive and welcoming atmosphere. The dining area is always clean, the lighting is pleasant, the design of the dining room is comfortable and has easy accessibility and flow. The manager, hiring manager and all staff are exceptionally respectful, positive, prompt and provide you with excellent customer service. The bathroom is always clean and comfortable. The parking lot is well maintained and it is located in an upscale location with beautiful parks and lakes with walking paths outside the parking lot so you can walk off their yummy and exceptionally delicious food. The staff is always polite and insures exceptional customer service.

Sebastian Michaelis

Absolutely loved it, curbside was superb. Staff was great , timely, respectful and courteous. The food was splendid.

Larry Hiwiller

Had a chance to grab a quick bite. I used the drive-thru and wanted to express how delightful the lady at the window was. Typically, the service is curt and distant but she was pleasant and appreciative. It was a delightful change. Unfortunately, I did not think fast enough to get her name.

C B

One is never enough! 😋

Mike Donnelly

Consistent hot fries! Everytime I order food here its piping hot and does not feel like it's been sitting under a heat lamp. Good Job team!

Mercedes

Food is always fresh. Workers are nice. And the lobby is clean. We haven’t ever had a bad experience here.

Fresh food was good. No long wait time it all. Was in and out quick and eating my food within 5 min of pulling up to the drive through window. The employees were nice and had smiles on there faces which I always find is a plus as well. Nothing more buzz kill then dealing with a Debbie downer when ur trying to be in a positive mood amd just order ur food.

This location is pretty consistent with service speed and food quality. They could be friendlier in the drive thru. I'm not saying we have to become great friends but anything kinder than a speed reading robot that mumbles would be nice. Although, sometimes we enjoy decoding what they're saying.

It's "fastfood" - if you're satisfied with the quality of burger McDonald's offers then your decision of picking up food here should be a good choice. Only thing that can come to mind that may have been an inconvenience would be the drive through line and the one off chance you are greeted with a server on their bad day - part of life. Overall, it's a nice choice of quick foods.

Okay location. Drive thru has a tendency to get too long, the way it wraps around the building makes it hard to get around, even if you're not in line. They tend to get overwhelmed when there's a line as it takes longer than expected to get though the line. Food quality is consistent. I have had a few order mixups, either getting the wrong drinks or food. Otherwise, it's alright.

Although my order wasn’t all correct and wasn’t dine in as requested The manager in the morning is hands down the best manager I have ever witnessed at a McDonalds He is very professional and motivated And I he is the reason why this McDonalds continues to get our business This man is amazing!!

It was great! This is the first McDonald's where I was able to place an order myself automatically at a station. The order came out quickly. The only problem I had was the tomatoes on my salad were not good. The other food orders were fine and service was great.

Always quick and efficient in the past. However, this particular visit, they rang up the wrong item in the drive-thru. I told the guy who took my money and he told the person making it over the walkie-talkie. When I got up to the second window, I reminded them again. They asked me to pull up to the 3rd window to wait. Even after all the reminders, they gave me the wrong thing. All of my past experiences here have been great so I gave them 4 stars.

C. Adams

The food was hot, made correctly, and the employees polite. That is all I expect from a fast food restaurant. I would definitely go back again.

Denise Causey

Although I despise the ordering kiosk, I used it today. My order was correct and tasty. My food came quickly. The dining area was quiet except for the chatter of the employees.

Much much improvement!! Needs to clean the entire property, I DO NOT GO IN RESTAURANT!! Drive thru fast and now get it rite👍. So far.. staff now aware of online ordering and app👍..keep trying Bacliff Store!! 11-14-23 Months DO NOT HAVE ICE CREAM.

McDonald's is either a hit or miss and this Location was okay. I stopped to eat with my friend and the dine-in ordering experience wasn't the best. I think the kid who was on front counter should pay a little more attention and try to wait until someone atleast finishes the order itself because I said "10" and was cut off and asked "10 what?? Huh??" And I looked at him and said "I'm trying to tell you" and said "10 piece nugget meal large fry but medium drink" he said "ok 10 piece with medium fry large drink" I said my order slowly to him and had to correct him because he was trying to tell me my total before I finished. The good news is he asked for sauces so you'll get sauces. By the time I got my sprite the I think? manager in the grey shirt was standing there quietly and caught me off guard. I feel like some of these workers get the short end of the stick. Treat them nicely and you'll get it back in kind guys. Train a little better that's all I suggest. Also Drive-thru I was listening in and I understand Spanish so they definitely try to keep orders correct as much as possible.

Wasn’t impressed with this place. Every table was dirty. My double quarter pounder looked like it came off the kids menu it was so small. I’d give zero starts for service if I could, seeing as you don’t interact with any off the staff and have to order the food off of a computer screen yourself.

Gave me the wrong food. This happens often in the morning. The ladies at the window are very friendly. Always service with a smile. The drive thru breakfast service takes too long even if there's only one car during the very early 5-6:30 am times. If you are trying to stop for a quick cup of coffee before work skip this location.

David Childress

The food was decently priced but the portions were tiny. Also, the food was ready very fast but it was barely warm.

Evidently this location has never heard of the “ Hack” menu and had no idea about a “double Big Mac” so in a fun little F-U…decided to put 2 Pattie’s together on the top layer of my big Mac and two buns together at the bottom. At least they can find warm bodies to man the store but dang!

Tiniest fish sandwich I've ever seen.

Mobile order. 1 mcdouble 10 nuggets and a drink. After sitting 20 minutes I get the alert "thanks for you order come again " but no food. Call in someone says sorry and hangs up. Food comes out within a minute. Drink was already watered down, no straw, burger was wrong, nuggets cold,and no sauce or napkins. Only 2 stars because they are usually good.

Coffee was horrible, the kiosk prints the receipt you need under the hearing aid box and is impossible to see when it pops out. The manager tells me after looking all over the kiosk for the receipt exit hole "here it is" and waves it in my face, on in a snooppy tone. I told her I couldn't see where it popped out at. She tells me I don't have to get mad. Mad.. ? That's how you are going to talk to me after you ignored me at the kiosk and helped out another ethnic person closer to your ancestry then I? Come on man. You ignored us from the time we walked in. I can't complete my order without the receipt. What the heck is ARCH debit cards? I probably could have completed the order without your assistance if you didn't use acronyms on the kiosk which aren't common when describing debit cards. Also, move your electronic hand sanitizer from the kiosk area... It automatically squirted all over me when I got close to it. Also the leather seating is gross. It's decaying and falling apart.

Don't order curbside. I placed a curbside order thinking it might slow down their drive through with 40 nuggets. I then waited... And waited... 15 minutes later I went in to ask and they were just starting it. In the mean time I watch cars pouring through the drive though. Next time I'll just block the drive though

Friday night crew is horrible. Ordered online and waited 20 minutes to find out my order for my family was forgotten/ canceled then say it was given to me. Went in to find out what was going on with the crew. English was the second language do there was a barrier to deal with. They finally give me my order to get home and find out that they left out a happy meal. Thanks McDonald's south shore...

So, this location on 45 south in League city, is where I usually go because it's closest to where I live. And that is the only reason. There are a few employees that are nice and welcoming. But, for the most part, this isn't the most customer oriented location. And that includes the management. I very rarely get my order made correctly and they never answer the phone to address any issues I have with my order. The food is okay. It's rarely fresh or prepared how I order it. All they really seem to care about is getting the customers through the line as quickly as possible.

If you’re going to hire kids. Teach them how properly engage in customer service. I get that it’s fast food but a Little decency and respect goes a long way. Came back to edit my review to let you guys know y’all suck for not having chocolate shakes is the first time I’ve ever gone to a McDonald’s and been told that I couldn’t get a chocolate shake here you only supply strawberry and vanilla, which is one of the most oddball things I’ve ever heard so this is just one more reason for me to stay away from this McDonald’s you people are getting worse and worse I guess I’ll just just take my business to Chick-fil-A.

Went through drive thru after getting off work for some vanilla ice coffee. They were horrible all milky couldn't even taste the coffee. Went back next day they replaced them and are still gross taste like.nothing but watery coffee. I paid extra for extra vanilla and cream but seems as if their not making then w the extra. Won't buy coffee here anymore. Gave this location another try tonight had a mcdouble and it was extremely salty!!! Nasty!!!

I usually love Mc ribs and I was craving them but today was a sad day for my mcribs. Part of the love I have for your mcribs is the sauce. I could not find it,there was hardly nothing there. So this was not my mcribs at all. I'm not sure what sandwich they are offering but If they don't put my sauce in there consider me one less customer.

Very poor service. I ordered off of the app breakfast at 10:30 for pick up at 11:00 and when I got there they told me that they do not serve breakfast at this time. I asked for any kind of assistance and they just grab my phone and keep telling me that they only have lunch. I was very calm and they did nothing to help me at all. Very very disappointed. Never coming back to this McDonalds, also letting all my nearby contacts know about this, they had similar stories of cold food and bad service. Thanks McDonalds!

Been trying to give this place more chances than it deserves. Orders are almost always wrong and today they made me park and wait for the food for over thirty minutes just to forget that I placed an order. This place is hot garbage.

Today at noon I ordered a filet o fish meal. The fish was hard as a rock and the coating was a deep brown color. Either the fish was fried too long or was kept in the warmer for way too long. Fish sandwiches at other McDonald's locations are soft warm and very tasty. I hope there is a supervisor or manager who reads these comments. The poor quality of the sandwich should not be occurring.

paid for a medium tea/lemonade and they gave me a small then when i asked him to correct the order he laughed and said that's just the size it comes in. total rip off! it was filled with ice and barely any tea/lemonade.

This place used to have great customer service and a fast drive thru with the orders always coming out correct. Now I can't even get my order taken correctly and the drive thru is SO SLOW.

This location is the reason I will drive further and just get Whataburger in the future. Accuracy in their drive through is terrible. Got home, missing three burgers, 10 piece nugget is a 20 piece instead, drinks were wrong, and we’re missing a large fry. I get that it’s a bunch of high school kids but the other fast food places in the area have it figured out, why not these guys???

I ordered a Big Mac with no pickles, but what they gave me hardly resembled a Big Mac. It had a single, small leaf of lettuce, no special sauce, no onion, and no cheese. It was just 2 burnt tasting beef patties and that tiny piece of lettuce on a bun. Furthermore, I have been there a few times just wanting to get a coke. McDonald's coke has always been great. However, their coke tastes like there is a cleaning agent in it. Oh, and the kids that work there haven't exactly been the friendliest. This is probably the worst McDonalds I've ever been to.

Used a promotion on the app got to restaurant and drive thru rep said he didn’t know how to use the app and could not see my order. Placed order anyways and repeatedly asked if the sauces were in the bag. Rep didn’t even bother checking left and came back because there was no sauce and they didn’t even acknowledge nor apologize. SMH

Update your mobile app to be user friendly & train additional staff for those types of orders. Maybe the coupons won’t expire due to the wait times.

This brand is overpriced for the quality and overrated. The brand is so big that they can serve you pure garbage for food and people will still buy here.... The only thing I would buy from this place is a Happy meal for my wife when she gets on my nerves other than that ..... please spend your money wisely and thank your wallet and your stomach and order a decent burger and fries ( McDonald's fries and like toothpicks).

I tried to use McDonalds offer for free fries with $1 purchase in my McDonalds app, scanned it on their scanner and showed it to them on my phone screen but McDonalds personnel illegitimately refused to give it to me even though I planned to spend over $20 . As a result of this unacceptable business practice, I took my business to competition.

The building itself is nice but there is food and trash all over the floors, we have watched multiple people from drive though have to pull over and come in because there order is wrong. Also when you dine in they make you wait until your food is ready before you can get a drink. What's up with that? I also told a lady they were out of ketchup cups..I've been here eating for 30 minutes....still no cups. When I do go through the drive through I have to make sure I have about 15 minutes to spare because the wait is ridiculous. I was excited to get a McDonalds so close but the people running this are just clueless. My suggestion, get an experienced manager to come in and show them how it's done. It's a joke right now.

Come on South Shore you got to be kidding me. The guys at the drive-thru look like they were in a prison camp, the fries were wet noodles soggy cold disgusting not what you would expect from McDonald's.

Person took my order at drive through then nothing… three cars go through in other lane, still nothing… I had to leave the lane I was in and move to the other one - oh, and the food was sloppy. Where is management?

This morning going to receive my free meal for working for the school district, and was turned down by the lady that even appeared to be a manger. I guess I didn’t meet her standards on appearance for what an employee looked like. Even try to show her my badge and she wouldn’t even look at it. It clearly says any school ID, and the assistant principal even sent out a email for all staff to get there breakfast. Very upsetting and most definitely embarrassing!!!

Rude employees i had to repeat my simple order 5 times and still did not get it right. Went inside and had to wait 10 minutes. For pies that turned into 30 min. Bunch of kids playing around and when i told the manager that I had to repeat my order so i came inside to make sure it was right they told me sorry she doesn't understand English that well.

The workers here are lairs. They think they can anybody. I asked for fresh fries and they gave me really bad and wired tasteless fries. And you can see the quantity in the pictures for large fries

After ordering a 20 piece nugget and basket of fries I pulled up to get the food and the girl at the window never looked at me just basically threw a bag to me not saying a word. I pulled up and looked in my bag and noticed it was just the nuggets. Went in and told a guy that I didn’t get my fries and she was rude. He proceeded to tell me that she said I just drove off. Well when she doesn’t even look and say a word to me how the heck do I know I’m leaving without my complete order!

Seriously! Get your stuff together!!! This location has given more problems than not! We go to this one because it is the closest location to our home... but I am seriously done! They were not busy, and again, fries were soggy, cold and undercooked! Plus once AGAIN no dipping sauce for the nuggets. How hard is it to complete someone’s order and make sure they have everything?! This is not rocket science people. Not ever going back to this location again.

The guy who took our order was literally on Xanax or something. Order 382 on 8/13. He was a Caucasian dude and spoke English yet could not listen or pay attention to put in our order correctly. Would look st the menu, tell him an item, he would repate it, and look at me like i was stupid and try to ring me up. Coupons from the app??? Out of the question... he could barely understand his own name. After serveral minutes of arguing and repeated what we wanted I started to get upset and just took a incorrect order and over paid. Ended up with 5 cups for 3 people, and I tried to order 2 drinks. Before we got our food, a guy came in mad cussing because he was waiting for his food parked in front as instructed blocking traffic.. Now my child is cursing, eating cold fries, and drinking out of 3 cups. Edit: been here 20 minutes watching and he has had another employee come and help him enter every order. What a joke.

An employee named Hector messed up our order. He ignored us at the drive through speaker for 2 minutes with no warning, and we still ended up getting a burger with onions even after we specifically asked for only mayo, ketchup, and cheese Multiple Times. Luckily some other workers came to our rescue. Very unfriendly and unhelpful.

Meh. Disinterested employees that can't even get a simple electronically entered order correct when it's not busy, lukewarm, tasteless fries. Cheap, low quality junk food. Kid wanted dinner here, tried takeout. Will never go here again. Rude, incompetent management, staff cursing while making food audible to kids, 20 minutes to get order with very few customers, and they forgot 3 items in my order. Drove back for a refund to have to speak with the rude manager. Waste of time. Don't understand why anyone would ever go here.

Me and my sister went to McDonald’s Saturday and the line was pretty slow. We were kinda gettin irritated we waited so long in the line to finally get to the speaker box, and it was the employees that were taking so long. They took forever to bring out a large water we literally got that last and he kept tryin to send us off with out our complete order. Our fries were disgusting and cold We didn’t even eat them. The frape they made was nasty they forgot to give pickles on the side took forever to bring out a small thing of pickles it does not take 10 minutes to bring some pickles out they were in there playing around, talking and laughing when they had orders and costumers to tend to. THE SERVICE WAS HORRIBLE. And the guy who had us at the window was rolling eyes his eyes you can tell his attitude was there. His name was nick and he needs to be fired the worst costumer service I have ever experienced we spent money and didn’t even eat. How do you go out spend your money and don’t even Get to eat cause your food is nasty cause the employees weren’t doing their job. A D MINUS is what they get.

Cashier charged my card for $29, my order was $4. They “refunded” me only $26 and still had me pay for my actual $4 separately so essentially stole money from me. Manager said it would be back in my account in 2-3 hours and it’s been 3 days and nothing. Don’t have double lanes if your cashiers can’t keep it in order.

Nathan!!! Is horrible and very rude and disrespectful. Ordered a 40 piece nugget with fries and gives us old fries and I tell him about it. So he takes the fries back and throws them back in the grease and laughs while handing the the bag back. Manager was informed and very polite about the situation and gave us a refund!

Called in to see if they would take my breakfast order a few minutes after they stopped serving. Manager said “Yes, come on in”. So, I drove up to the McDonald’s. Walked inside and asked the cashier. She grabbed the manager- I explained I was the guy on the phone wanting the breakfast she just said was fine to order after breakfast stopped serving. She told me “No we stopped serving breakfast, sorry”. Like I get that, I called you specifically to see if you would-you told me yes. Next time, just tell me or anyone who calls no/yes over the phone. Don’t lie.

I and my kid wake up with stomach pain after eating at this place the night before Very bad food Not recommend at all

2 days in a row tried to get a frozen coke. First day they said they were cleaning the machine. The next day they said its out of co2. If you're out of co2 none of the sodas would work right? If you're out of frozen coke just say that. Or tell me the machine is broken. Don't make up some junk about the co2 im pretty sure that was a lie.

05/26/24. Second weekend in a row that my order has been wrong. Not to mention I sat in the drive thru for 10 minutes because they wouldn't move the vehicle holding everything up to a parking space. The gentlemen at the receiving window didn't even greet me or speak until I said Have a good day. No excuse, doesn't matter the ages, better training on your staff is needed and they need to check the orders. Went to Mc Donalds drive thru on 96 and South Shore this morning and none of the staff that I could see visually were wearing gloves!!! ( Mind you During other restaurants in the area are) an outbreak of Corona. When I asked the female manger - she said "Si gloves" pointing to her wrists. I reasked are they not wearing gloves? She repeated "Si gloves" You have someone wearing a mangers badge that speaks very little English for interacting with the public and walked off after I asked the question. So disappointing McDonalds!

Worst drive thru. No matter how small of an order I have they always have me pull to the side and wait another 5-10 mins. Right now, I just ordered 2 large fries, and where am I, sitting in parking lot 3 for an extra 10 mins. And they tried giving me a wrong order twice. No apology, just "here" and puts the bag in my window.

I would give zero stars if I could. When a customer orders food in a respectful manner and then gets treated in the absolute most disrespectful manner when trying to explain that nothing on the order board is correct, that is not acceptable. Whoever is in charge of hiring at this location should be absolutely ashamed. I will be reporting to corporate. This used to be a reputable location with nice workers and great customer service. Don’t waste your money.

Came through the drive thru after work on Tuesday. Bad decision. They gave me someone else's food and also the employee that took my order seemed to have an attitude. Come on guys, either be pleasant or find another job!

This the second time I ordered in the drive through and the completely got my meal wrong. This time I even asked at the guy handing my meal to me if it was a fish sandwich. He said very clearly "yes". I made it to the road and looked in the bag on my way home and it wasn't a fish sandwich. OMG. These people have one job, and they can't get it right. I went back through the driveway and skipped the speaker and 2 cars. Went to the window and a different person came to the window. I told her the guy gave me the wrong meal. She didn't care, no sorry nothing. Took the bag threw it in the trash and I waited about 4 minutes for the correct meal. Man the managers at this place don't know what they are doing having staff that can't make a fast food order correctly the first time.

I came here to pick up a order I placed on the app at 10:10 for breakfast I got here around 10:30 and they said the order was cancelled cause it wasn’t breakfast time anymore I said I when I placed my order it was long story short they said they still had breakfast left over that they would still make it so I said I would wait. While I waited I placed a kids meal 4 piece nugget and after waiting 20 minutes for the breakfast I left with out it. And the kids meal was missing a nugget as if they did it on purpose. What a horrible experience and bad workers who can’t count 4 nuggets.

Went to drive through 5/7/2024, one person asks for mobile app number, I respond and then they stop talking for a couple minutes. Eventually another person hops on and says their system is down, ok not a problem. I wait a couple more minutes, realize its 5mins before close, woops but I guess they didnt say anything so I'll continue waiting. I ask if the system is still down, static. The display turns off so I drive up to the first window, guy says sorry we're closed and not accepting new orders and shuts the window.... I can understand if you've already started cleaning up and don't want to take another order but have the decency to at least turn people away instead of wasting their time.

The only thing they did correctly was take my order. Would have been nice if they had given me what I order. 3 doubles, a spicy chicken, and a basket of fries is too complex I guess. When I pulled up to paid, cashier seems completely unaware I was there, when I pulled up to pick up my food there was no one attending the window. After a few minutes I went inside to pick up my order. My food was just sitting there on the counter right next to the window where no one was. They weren’t busy either and looked to have a full crew, at the time of my arrival I was the only car in the drive thru. God help the cars that ended up coming after me.

The absolute worst place, the people working there don’t know how to speak to anyone. They refuse to make our food or give us our money back. They said the order was picked up when it wasn’t, we showed a receipt and they act like they couldn’t understand anything we were saying after that.

I ordered a large fries and this is the ridiculous effort applied of filling the packet to what I paid for. Very disappointing that you can't fill it up properly.

This place has really gone downhill to get food. The people have been rude. I ordered some food in the drive thru and got home to see my food was cold and my fries taste like fish. Now I see why the places are losing business and they need to do a lot more than give the discount or bring promotions back. I will not go back to this place again

Literally the worst McDonald's ever. Couldn't get my order right and argued with me at the drive thru. Went inside to order and they didn't give me my drinks. Had to ask several times for them. While waiting on my order 2 other people came in to talk to the manager. Use at your own risk.

Nicolas Maldonado

So I order through the app and I get home only to find that that my double cheeseburger is missing a patty and this my first time at this location and the staff was very unfriendly and not welcoming and this was it I will never go here again and I will be going up there to get my refund

Allison Carelock

Sent the husband to get the grinch boxes for the kids. Waited over 30 minutes which is okay.. we expected it to be a hot mess. What we didn’t expect was to receive the boxes, but no grinch socks or grinch salt. Burgers were also not the way they were ordered. Our fault for not checking before we left but then again, we shouldn’t have to worry about our order being correct or the correct items in the boxes.

It's Just Aubrey

So let’s get this straight, if you order breakfast 20 minutes before 10:30am which is when they STOP serving breakfast and get there BEFORE 10:30am you somehow can’t get your breakfast?? Doesn’t make no SENSE right? Well that’s exactly what happened to me today, I pull up to the drive thru at 10:25am (keep in mind I had already placed my ORDER FOR PICK UP AT 10:10AM and got there BEFORE 10:30am) so I tell the lady at DT that I have a pickup order, give her my code and then she says one moment, 2-3 minutes go by and I see that she changes the menu from breakfast to lunch AFTER TELLING HER I HAD A PICKUP ORDER. She then proceeds to have us wait 5 more minutes not saying anything, so instead of sitting in the DT line for no reason I go inside to just pick up my order. The apparent “manager” says that she can’t give me my breakfast because they changed the menu and it’s past 11am, which is HILARIOUS because we got there at 10:25AM AND ORDER AHEAD OF TIME so it should’ve already been READY to begin with. Keep in mind I also already paid for the order because I ordered online for pickup so now I drove there for no reason, didn’t get my food either and now I have to wait for a refund because they want to be LAZY and not make the damn food.

Jeffrey Parsons

Last week I ordered a Happy Meal with chicken nuggets and was given spaghetti instead….. I’m assuming it was someone’s left over spaghetti from home. Regardless, I was served food that wasn’t even from the restaurant. In my child’s food…. Who does that!? When I took the meal back to the restaurant, the lady I spoke with chuckled, spoke in Spanish (couldn’t make out what was being said) to the men in the back and showed all of them. They all laughed too. When I asked if she knew where it came from she said, “we don’t know”. We have filed a complaint on this location with the DSHS Public Health Sanitation & Retail Food Safety Unit. I typically don’t leave reviews and never make a big deal if our order is wrong or missing items. I know jobs in the service industry can be tough and I don’t like to pile on. This….. this crossed a line and we will never give our business to this location ever again. The blatant disregard and lack of care about the situation was not the proper way it should have been handled.

Erica Carr

I have only had a problem with my order here once. But im leaving a review because of the attitudes. Im always very friendly when i come. I work in customer service myself. But every person i have encountered here acts rude and like they are being bothered by you. Not a great exchange when the person is personally messing with your food.

Rosario Alambar

We just went here around 9:30 pm who ever is making the food currently is not doing a good job our French fries were very soggy and so were the nuggets they were undercooked we come her all the time during the day it honestly I gave it 5 stars for the morning shift and noon shifts but but night shift whoever is working at night shift they are making me give y’all 1 star not good I thought hey they are taking forever with my order I thought maybe it’ll be freshly made but no it was undercooked my entire order

Rhonda

This place is always out of everything, the app never works. When sitting in the lobby, eating several employees speaking Spanish, talking about their immigration status and much more. Not realizing that people around them understand Spanish, very rude and very unprofessional. Not to mention why do their Coke machines never work?

Jay J

I paid for my large fries but I only got half full around 10.15pm today somebody needs to explain this

Jason McGilloway

Apparently “adding” an extra piece of Canadian bacon to an existing sausage egg and cheese sandwich is complicated as I received a muffin with bacon and cheese. My suggestion (if anyone from McDonalds actually reads this): if the staff is not able or competent to accommodate, do not have add on options on the app, or if you’re ordering online from this place don’t go off the menu reservation… Oh well, my fault for actually thinking they’d get an online order correct.

Eddie Roberts Jr.

Went in for lunch today. I visit 1-2 days a week for lunch. My Quarter-Pounder was raw. Took it to the counter, a lady apologized then brought me a second burger. This is a photo of the second burger. I left it sitting in the table when I left. Unacceptable. Disappointed.

Mary Cole

We went to this McDonald’s for the first and last time. We ordered two meals (Happy meal and burger with large fries). We dumped the small fry onto the tray and started to nibbled on the fries. When my husband dumped his fries onto the tray a large roach (pictured) fell out. I immediately took the tray back to the front and the manager denied that it was from their kitchen and set the tray behind the counter. I was furious when he didn’t even apologize but denied it came from their kitchen. I asked for the tray back so I could take a photo since he denied it was from their kitchen. He wouldn’t let the counter staff retrieve our tray so I stepped back and took photos of our tray with the fried roach. As we were exiting the McDonald’s there was a large dead roach right by their doorway. So disturbing in so many ways. I vowed never to set foot on that McDonald’s again.

Jon Haynes

Lobby closed yet again due to staffing shortages. Of course they keep the drive through open, because these fast food corporations would rather not provide you a place to sit down and use some WiFi, while getting a bite to eat. There is a real simple fix to staffing shortages: pay a living wage! Lobby and staff are usually pretty decent when they are actually open, but when the lobby at these places closes drive thru lines wrap around the building, and it is not worth the hassle.