Lisa Guest

Our food and ice cream was great. The assistant manager at the counter with the large framed glasses and forearm tattoos was robotically rude to everyone. I know what working fast food can do to a person's spirit so I get being unhappy at work. People can be awful to food workers! But, some of us are genuinely nice people that don't deserve to feel like a burden while ordering food at restaurant. I felt like I was bothering her at work.

Darren Jowalsen

Drive thru was very slow. I sat at the order menu for 14 minutes before someone took my order. There was no one ahead of me in line either. No explanation or apology for the wait was given. So I guess it's just normal.

Nick R

The last two times I’ve gotten blizzards here they only had the mixed candy on about the top 1/4. The other 3/4 is just plain ice cream. I thought it was a fluke the first time but they are 2 for 2. They are clearly trying to cut costs. I won’t be going back to this location. I don’t want a cup of plain ice cream. Oh, also all the employees are mad and it’s got the vibe of a prison in there.

You can’t afford a loaf of bread. Should I take you one? You don’t serve the ends of the loaf to anyone. That’s horrible customer service. And you do it at the drive thru because we won’t see it until we get home. Do better. Properly train your employees.

Horrible experience, went to try the new swicy chicken basket and was told it wasn't a thing? besides that when I went to eat my food my side of gravy with my chicken strips was melted so cant even eat that .. on top of staff being rude.

Honestly very disappointed in this location. I ordered ONLINE and it gave me a ready time of 8:16. And I get there not even a few minutes later around 8:22 and my order wasnt complete. I even had one of the employees ask me if I was even at the right location. Almost another 5 minutes later im still waiting. Then this other employee came out holding my blizzards A.with no lids and B no holder when it was an online order pickup. He drops one of my lids, and I just so happen to see hes handling my items with no gloves and he has a smudge of red on his hand that looked like a cut. I complained to the manager about how hes handling orders with no gloves and I complained about the wait when I put in an online order for a reason. It took another couple minutes for another employee to come out with gloves thank god with my fresh order.

Every time I come here the service is trash. I said my order was for here and of course yall made it to go. Reece (cashier) it’s okay to greet people and say thank you. Especially, when a 6 year old toddler pays as they don’t understand why you were rude. Also, it would be nice if you guys didn’t put your hands inside the cups when you give them to customers. I hate that my Grandkid’s dance class is nearby and they always want DQ. Please have some better customer service & manners

Went to this location last night and whomever was working last night really needs to either be retrained or someone else needs to take over for him. This is the issue he greeted me then made me sit there for another 10 to 15 minutes and I had enough and ended up just leaving because there was one truck in front of me just one and then couldn't even take my order? Confused is this the norm for y'all because if so dairy Queen y'all needs to get people who can multitask

Junior Cruz

This was the last straw I will never go back to this established there idea of fast food n garbage. Took them 35 mins to make 3 small burgers with fried n a drink and my buyers half opened the friends tossed in the bag. Food was burnt at the edge and looks old so needless to say we wasted $28 on shit we ended up in the trash. I don’t recommend anyone going. Even the truck behind us left. Before they could get there order

Karina Asencio

On December 20, I went to Dairy Queen and ordered a six-piece chicken meal. When I got home, all the chicken was raw. I called the store that night and was told to return the next day for a refund since they were closing. When I returned, the new manager, Lewis, refused to refund me because I didn’t have the chicken with me—even though it was already reported. I waited 45 minutes to speak to a manager and was still denied. No one has contacted me about this issue, and it’s upsetting that they refused a refund over only $14. Very poor customer service and a serious food safety concern. Case number: 22469002.

Evolution Picker

They messed up my order I got a single instead of a double and they wanted me to drive back to remake it instead of getting it another day Im trying to eat at home with my entire family not drive back for the inconvenience they caused. I didn't ask for the entire order redone just the messed up item they had. There was no line in the drive thru and they still mess up just do better and don't over charge someone for something they don't do right. Period. Make it right and do better.

Katherine imelis

Little girl in the front had an attitude from the second I ordered. My blizzard had no toppings in it and the box combo came with barely any fries and no bread AND there was bbq everywhere even coming out the box. When i told them that my meal was missing bread she questioned she had to remake it. The food they handed me was nasty as-well as their attitude.

Jennifer Lara

OMG, waited in the drive thru for 30 mins for 2 kids meal, and 3 blizzards. I'm sure my order would of went faster had i went inside. It's like they don't care if people leave. As a business owner, customer service especially in the drive thru would be served as my top priority.

Lizet Ochoa

I went in order and I absolutely don’t like nobody touching my phone, so they have the payment machine inside their area, they want your card to process your payment, I use my phone to pay but why they do that? You shouldn’t be handling your card or phone to them, they should have the payment system out for us to tap the card or phone. Now days someone can steal all your information with just a tapping I don’t like that. because I complain she took more than 10 minutes for a simple ice cream cone.

Alex

Hostile drive through employee over intercom at 1235 PM Sunday 5OCT25. Drove away before completing order as we feared she would tamper with our food.

Kenya Linson

Diana in the drive thru is rude and unprofessional. Slammed the window in my face, glared at me as I came into speak to a mgr. Blanco walks up as if he is a manager, he is not and did nothing to help. Alexis the asst mama wasn't any better. She could not process the situation and barely could add to issue my refund. This place is horribly run. I've seen several complaints about Diane but nothing done about her. She is unhappy in her role there and needs to be retrained or let go. The automated response from the owner is pitiful as well. I hope that I will receive a proper response and my meal made over properly with proper customer service. Avoid this place at all costs..

jasmine leal

Support other Dairy Queen that take more pride in their service ! I ordered a peanut buster parfait and added caramel when I got my peanut buster parfait, it had very little fudge, and they added the caramel when I asked why the normal amount of fudge wasn’t added he said because we added the caramel and I said I understand that, but I paid for it! the gentleman at the window wanted to argue as if I hadn’t paid for it. He then says give me a moment closes the drive tru window and walks away for a long period of time so irritated with the situation that he didn’t seem to care to fix, I drove off ! Not only that I was waiting for more than 10 minutes to order and another 10-12 for two ice creams! My chili cheese fries were slop in a bowl just thrown in a bag unsure why it wasn’t served in box the bag was completely soaked from the grease and all the cheese stuck to the top of the bag! Also the fries came out before the ice creams and we had to wait so long for the two ice creams ordered! I’ve gone to this Dairy Queen countless times with no other cars in the drive-through line yet they say to “give them a moment “ and have you sitting there for more than 10 minutes no exaggeration. I think they do this in hopes that the customer drives off like I have in the past. Given my awful experience, I wish I would’ve drove off this time as well

Jill House

This has got to be the WORST Dairy Queen that ever existed. Went to the drive thru yesterday to order my kids lunch and ice cream and we sat there for 8 minutes and no one came to the loud speaker to place an order. There was ONE truck at the window. We left and took our business elsewhere. We’ve gone inside after baseball games at NWLL and the wait for a blizzard is forever. The floors have been sticky, tables dirty. After my experience yesterday, I will never be back.