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Elysium Immersive Dining
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Elysium Immersive Dining
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Elysium Immersive Dining

Lighthouse Point

4.4 · 76 reviews Google

Elysium Immersive Dining Opening Hours

Monday 12:00–23:00
Tuesday 12:00–23:00
Wednesday 12:00–23:00
Thursday 12:00–23:00
Friday 12:00–23:30
Saturday 12:00–23:30
Sunday 12:00–22:00
www.elysiumimmersivedining.com

About Elysium Immersive Dining

Elysium Immersive Dining, located in Lighthouse Point, offers an unforgettable and exclusive fine dining experience. We redefine luxury with every dish, creating a truly special atmosphere. With a 4.4-star rating from 76 reviews, Elysium is the perfect destination for a memorable date night or any o...

Elysium Immersive Dining, located in Lighthouse Point, offers an unforgettable and exclusive fine dining experience. We redefine luxury with every dish, creating a truly special atmosphere. With a 4.4-star rating from 76 reviews, Elysium is the perfect destination for a memorable date night or any occasion that calls for exceptional cuisine and ambiance. Discover a world of culinary artistry and unparalleled service at Elysium.

What Customers Say About Elysium Immersive Dining

Elysium Immersive Dining offers a unique, memorable experience with stunning atmosphere and delicious food. The immersive video-mapped dining creates an unforgettable journey. Staff like Tommy and Sergio are frequently praised for attentiveness. Some mention screen resolution issues.

Popular Dishes

cod baked Alaska smores martini ceviche

Best For

Couples Groups Celebrations Fine Dining Tourists

Tip: Inform the restaurant of any dietary restrictions or timing needs in advance to ensure they can accommodate your party.

Frequently asked questions about Elysium Immersive Dining

Elysium Immersive Dining is located at 3128 N Federal Hwy, Lighthouse Point, FL 33064, Lighthouse Point.
Elysium Immersive Dining has regular opening hours. Check their profile for updated schedules.
The most recommended dishes at Elysium Immersive Dining based on customer reviews are: cod, baked Alaska, smores martini, ceviche.
Elysium Immersive Dining is ideal for couples, groups, celebrations, fine dining, tourists.
Elysium Immersive Dining offers a unique, memorable experience with stunning atmosphere and delicious food. The immersive video-mapped dining creates an unforgettable journey. Staff like Tommy and Sergio are frequently praised for attentiveness. Some mention screen resolution issues.
Inform the restaurant of any dietary restrictions or timing needs in advance to ensure they can accommodate your party.
76
Reviews

Elysium Immersive Dining Lighthouse Point Reviews

4.4
20
5★
85%
4★
0%
3★
5%
2★
5%
1★
5%
Reviews (40)
H
Helen C.

Fantastic experience at Elysium. Won’t ruin the surprises for you, but added some photos to share in the ambiance. Tommy is fantastic, and even before the experience, make sure that we were able to have our dietary restrictions and timings accommodating to fit our party. When we arrived, we were warmly created and had a welcome champagne and appetizers before we started dinner. The actual dinner is in a special room outfitted with the immersive experience. There were two other groups who were there as well. As they take you through each country, the waiters explain the pairings and then after many of the dishes, grace you with torching/fire on the course. It’s a fun experience in the food actually it was quite tasty. Was impressed both at the quantity and quality of the food and also of the drink pairings as well. Wishing them great success, and hope to come back soon. If you’re looking for a fun and unique night… This is it!

C
Common Man Eats

Elysium was absolutely phenomenal. The six-course tasting menu took us on a beautifully curated journey through five different countries, with each dish thoughtfully crafted and full of bold, creative flavors. The presentation was stunning, and the immersive atmosphere made the entire evening feel like a true culinary experience rather than just a meal. The wine pairings were perfectly selected and elevated each course, complementing the flavors in a way that made every bite even more memorable. From start to finish, it was mind-blowing. Truly an unforgettable experience and well worth it. Highly recommend!

L
Laura de la Torre

We had an incredible experience at Elysium’s Immersive Dining. The food was amazing, the atmosphere beautiful, and my family especially loved the exquisite wine selection. I have very strict dietary restrictions (no gluten, no dairy, and more), and the team truly went above and beyond to accommodate me. The chef’s care and creativity made me feel included and completely at ease. Exceptional service and an unforgettable evening—we can’t wait to return. 🍷✨

A
Aneisha Huggins

Amazing experience from start to finish! Each course came with a thoughtful wine pairing and was inspired by a different European country. Standouts included the perfectly cooked octopus from Portugal, flavorful saffron seafood from Spain (the shrimp was my favorite!), and the divine cauliflower purée from France. The Italian pasta with Gorgonzola, pecans, pears, and truffle was surprisingly harmonious and delicious. Greece delivered a tasty lamb chop with garlic potatoes and feta, and dessert was a tiramisu-inspired treat with a marshmallow twist. Highly recommend

m
micki GILBERT

Elysium is what happens when food becomes performance art. Five countries. Five experiences. Every course representing a different Portugal, Spain, Greece, Italy, and a final surprise and each one absolutely spectacular. The fire-forward presentation added drama in the best way. It wasn’t gimmicky; it enhanced the flavors and the story of each dish. You don’t order you trust. Omakase style. And trust me, they earn that trust. It’s immersive, sensual, and beautifully curated. A full sensory journey. Highly recommend for date night, celebrations, or anyone who wants dinner to feel like an event.

A
Agata Ren

New place! You have to check it out! The ambience is really cool with all its projections from different places from planet Earth, mostly international cities. It’s really gorgeous to watch it. It does make it a little hard to read the menu though if you sit at the bar because the bar is back lit. They did have a happy hour when we went there which was really good deal. It was 50% off the food items, but they were saying that they want to pivot the menu. Staff was very friendly. The bartender was slow though. The drinks were OK. The food was good with a lovely presentation. But you don’t go to this place for the food you go for the visuals and the experience and for that the food and drinks was good enough! Even going to the bathroom was an experience 😉

K
Kylie Pearson

My friend and I went to Elysium for dinner on Friday night and genuinely had the most amazing experience. The restaurant places you into an immersive dining space in which you experience the food surrounded by the country it originates through a unique display. The creativity and passion put into everything experienced was top tier, something I haven’t yet found in South Florida. The entire experience was unforgettable, I could not recommend Elysium enough for anyone visiting, looking to celebrate an event, date night, or getting together with family. The menu is perfectly curated, flavorful, and everything from the front bar to the main dining room is an immersive experience you will not forget!

K
Karyna Havrylenko

If I could leave 6 stars, I would❤️‍🔥 My husband and I had a fantastic Valentine's Day there. And finally I found a place where everything is perfect the atmosphere, the food, the service, we felt special. Thank you for making dinner a pleasant memory.🔥🔥🔥 I'm sure we'll be back to you soon!

I
Izabella Nondisclosed

I have dined all over the world, and I must say that this restaurant offering this very unique experience is a must have for anybody who is in South Florida. From the moment you walk in, you feel your stepping into a new time and space. The bar, the dining experience and interactive walls is nothing less than marvelous. The food quality is 5⭐️ service 5⭐️ and the experience is 🚀 out of this world. I hope this review convinces you to run not walk to this incredible immersive dining experience.

M
Mariano Feliciano

Elysium is an extraordinary experience especially if you want to step out of the norm & do something different to give your date or guest a wow factor filled with memorable moments, the fire, the cinematic food tour of 5 countries with each meal paired with a specific wine Elysium truly raises the bar in dinning experiences. Thank you Tommy & Staff for your hospitality definitely will come back & recommend. Looking forward to all the new themes you will be adding in the near future.

K
Krista DaCosta (Krista)

I had a wonderful experience at Elysium Immersive Dining – the staff were friendly and attentive, the ambiance felt both elegant and welcoming, and the food was consistently delicious with plenty of variety. The decor added a special touch that made the evening feel memorable, and the overall immersive dining experience exceeded my expectations. Would definitely come back again because of the great service and atmosphere.

A
Amber C

We had an incredible dining experience at Elysium. From the moment we arrived—30 minutes early—we were warmly greeted at the door by a wonderful gentleman. We also had a service animal with us, and the staff could not have been more kind and accommodating. We were first seated in a cozy room that had a cigar-lounge vibe, complete with low lighting and a relaxed atmosphere. It looked smoky, but without any smell—just ambiance. Beautiful imagery from different countries and cities played across the walls and bar through projectors, which really set the mood. We were welcomed with a glass of prosecco—light, bubbly, and delicious—before being served appetizers. The shrimp rangoons (absolute perfection—I’m still dreaming about them), veggie egg rolls, and mini beef Wellingtons were presented beautifully and bursting with flavor. Once the party of 18 arrived, we were invited into the main dining room: a stunning circular space where projections surrounded us on the walls, ceiling, and even the table. The presentation was breathtaking, and the table was elegantly set with chargers, polished silverware, and napkins placed for us. The courses came out quickly, each one unique and memorable: Octopus with chickpeas: smoky in appearance, cold in presentation, and surprisingly delicious (the chickpeas were a standout). Seafood & sausage over rice: mussels, shrimp, scallops, and sausage cooked perfectly. Roasted chicken with vegetables: fall-off-the-bone tender with a slightly sweet gravy, paired with roasted carrots and green beans. Homemade pasta with pears & walnuts: truly divine—one of those “wow” bites I’ll never forget. Flaming lamb chops with potatoes: tender and flavorful, served tableside with fire for extra flair. Dessert: an ice cream cake-like dish wrapped in marshmallow, lit on fire individually at the table—spectacular and delicious. Each dish was presented beautifully, with several courses literally set aflame at the table. The service was outstanding—attentive, professional, and genuinely thoughtful (especially when accommodating my husband, who wasn’t feeling his best that evening). ✨ Overall: 10/10. A truly immersive dining experience with exceptional service, stunning ambiance, and food that was as much art as it was a meal. Highly recommend if you’re looking for something unforgettable!

A
Alizabeth Cohen

All I can say is WOW WOW WOW. I have never experienced such an amazing dinner- the service and the food were incredible- but the atmosphere of immersive video mapped dining made it an insane memory. From the bar to the dinner room, everything exceeded expectations. I can't wait to go back and celebrate again soon!

P
Pt Pt

Great food. Favorites were the cod and baked Alaska. Presentation was amazing. Definitely a cool experience.

N
Nikole Lallier

HIGHLY RECCOMEND! We went for my husbands birthday party and the food was absolutely fantastic, from the appetizers to the smores martini. The projection and music combo did make it feel like we were abroad there for a minute 😆

V
Victoria Lebedeva

Elysium is more than a restaurant — it’s a journey around the world! 🌍 Each course highlights a different country with authentic flavors and stunning presentation, paired with an incredible wine selection. The atmosphere is immersive, elegant, and unforgettable. A must-visit for anyone who loves great food, culture, and unique dining experiences!

Helen C.
Helen C.

Fantastic experience at Elysium. Won’t ruin the surprises for you, but added some photos to share in the ambiance. Tommy is fantastic, and even before the experience, make sure that we were able to have our dietary restrictions and timings accommodating to fit our party. When we arrived, we were warmly created and had a welcome champagne and appetizers before we started dinner. The actual dinner is in a special room outfitted with the immersive experience. There were two other groups who were there as well. As they take you through each country, the waiters explain the pairings and then after many of the dishes, grace you with torching/fire on the course. It’s a fun experience in the food actually it was quite tasty. Was impressed both at the quantity and quality of the food and also of the drink pairings as well. Wishing them great success, and hope to come back soon. If you’re looking for a fun and unique night… This is it!

Agata Ren
Agata Ren

New place! You have to check it out! The ambience is really cool with all its projections from different places from planet Earth, mostly international cities. It’s really gorgeous to watch it. It does make it a little hard to read the menu though if you sit at the bar because the bar is back lit. They did have a happy hour when we went there which was really good deal. It was 50% off the food items, but they were saying that they want to pivot the menu. Staff was very friendly. The bartender was slow though. The drinks were OK. The food was good with a lovely presentation. But you don’t go to this place for the food you go for the visuals and the experience and for that the food and drinks was good enough! Even going to the bathroom was an experience 😉

Kylie Pearson
Kylie Pearson

My friend and I went to Elysium for dinner on Friday night and genuinely had the most amazing experience. The restaurant places you into an immersive dining space in which you experience the food surrounded by the country it originates through a unique display. The creativity and passion put into everything experienced was top tier, something I haven’t yet found in South Florida. The entire experience was unforgettable, I could not recommend Elysium enough for anyone visiting, looking to celebrate an event, date night, or getting together with family. The menu is perfectly curated, flavorful, and everything from the front bar to the main dining room is an immersive experience you will not forget!

Izabella Nondisclosed
Izabella Nondisclosed

I have dined all over the world, and I must say that this restaurant offering this very unique experience is a must have for anybody who is in South Florida. From the moment you walk in, you feel your stepping into a new time and space. The bar, the dining experience and interactive walls is nothing less than marvelous. The food quality is 5⭐️ service 5⭐️ and the experience is 🚀 out of this world. I hope this review convinces you to run not walk to this incredible immersive dining experience.

Mariano Feliciano
Mariano Feliciano

Elysium is an extraordinary experience especially if you want to step out of the norm & do something different to give your date or guest a wow factor filled with memorable moments, the fire, the cinematic food tour of 5 countries with each meal paired with a specific wine Elysium truly raises the bar in dinning experiences. Thank you Tommy & Staff for your hospitality definitely will come back & recommend. Looking forward to all the new themes you will be adding in the near future.

Krista DaCosta (Krista)
Krista DaCosta (Krista)

I had a wonderful experience at Elysium Immersive Dining – the staff were friendly and attentive, the ambiance felt both elegant and welcoming, and the food was consistently delicious with plenty of variety. The decor added a special touch that made the evening feel memorable, and the overall immersive dining experience exceeded my expectations. Would definitely come back again because of the great service and atmosphere.

Amber C
Amber C

We had an incredible dining experience at Elysium. From the moment we arrived—30 minutes early—we were warmly greeted at the door by a wonderful gentleman. We also had a service animal with us, and the staff could not have been more kind and accommodating. We were first seated in a cozy room that had a cigar-lounge vibe, complete with low lighting and a relaxed atmosphere. It looked smoky, but without any smell—just ambiance. Beautiful imagery from different countries and cities played across the walls and bar through projectors, which really set the mood. We were welcomed with a glass of prosecco—light, bubbly, and delicious—before being served appetizers. The shrimp rangoons (absolute perfection—I’m still dreaming about them), veggie egg rolls, and mini beef Wellingtons were presented beautifully and bursting with flavor. Once the party of 18 arrived, we were invited into the main dining room: a stunning circular space where projections surrounded us on the walls, ceiling, and even the table. The presentation was breathtaking, and the table was elegantly set with chargers, polished silverware, and napkins placed for us. The courses came out quickly, each one unique and memorable: Octopus with chickpeas: smoky in appearance, cold in presentation, and surprisingly delicious (the chickpeas were a standout). Seafood & sausage over rice: mussels, shrimp, scallops, and sausage cooked perfectly. Roasted chicken with vegetables: fall-off-the-bone tender with a slightly sweet gravy, paired with roasted carrots and green beans. Homemade pasta with pears & walnuts: truly divine—one of those “wow” bites I’ll never forget. Flaming lamb chops with potatoes: tender and flavorful, served tableside with fire for extra flair. Dessert: an ice cream cake-like dish wrapped in marshmallow, lit on fire individually at the table—spectacular and delicious. Each dish was presented beautifully, with several courses literally set aflame at the table. The service was outstanding—attentive, professional, and genuinely thoughtful (especially when accommodating my husband, who wasn’t feeling his best that evening). ✨ Overall: 10/10. A truly immersive dining experience with exceptional service, stunning ambiance, and food that was as much art as it was a meal. Highly recommend if you’re looking for something unforgettable!

Alizabeth Cohen
Alizabeth Cohen

All I can say is WOW WOW WOW. I have never experienced such an amazing dinner- the service and the food were incredible- but the atmosphere of immersive video mapped dining made it an insane memory. From the bar to the dinner room, everything exceeded expectations. I can't wait to go back and celebrate again soon!

Victoria Lebedeva
Victoria Lebedeva

Elysium is more than a restaurant — it’s a journey around the world! 🌍 Each course highlights a different country with authentic flavors and stunning presentation, paired with an incredible wine selection. The atmosphere is immersive, elegant, and unforgettable. A must-visit for anyone who loves great food, culture, and unique dining experiences!

Coach Tracey
Coach Tracey

Elysium Immerse Dining truly lives up to its name — “Elysium,” meaning a place or condition of ideal happiness — and from start to finish, that’s exactly how this experience felt. The food was absolutely mind-blowing. Every dish was a standout — from the vibrant, fresh ceviche, to the tender and flavorful lamb, to the rich, buttery lobster — each bite was a journey on its own. The flavors were layered, intentional, and downright unforgettable. And the Elysium Rita? Wow. Spicy, bold, and perfectly balanced, this cocktail added just the right amount of heat and excitement to the evening. A must-try! While I didn’t get to participate in the full immersive experience this time — where guests are transported through storytelling, visuals, and themed settings that align with each dish — I’ve heard it’s next-level, allowing you to taste food while feeling like you’ve been dropped into another part of the world. I absolutely plan to return for that! If you’re a foodie looking for something elevated, creative, and unforgettable, Elysium is it. More than a meal — it’s a destination. Highly recommend.

Nikole Lallier
Nikole Lallier

HIGHLY RECCOMEND! We went for my husbands birthday party and the food was absolutely fantastic, from the appetizers to the smores martini. The projection and music combo did make it feel like we were abroad there for a minute 😆

Pt Pt
Pt Pt

Great food. Favorites were the cod and baked Alaska. Presentation was amazing. Definitely a cool experience.

Keylin Ysaguirre
Keylin Ysaguirre

I was visiting town, and we came with my boyfriend. It was such an amazing experience, we tried different types of food and they were delicious, also the glass was always full😜. The whole idea was amazing, and I would definitely recommend this and try it again. Tommy was an amazing host the whole time. I like that they ask you from the beginning if you have any allergies to food, that was very considerate

Emma-Louise Taylor
Emma-Louise Taylor

⭐️⭐️⭐️⭐️⭐️ An Unforgettable Immersive Dining Experience! From the moment we walked in, we were transported into a completely different world. The atmosphere was not just dining—it was an experience. Every detail, from the décor to the music, made us feel part of something special. The food was absolutely outstanding—each dish bursting with flavor and beautifully presented. The cocktails? Next level! The bar is vibrant and creative, with drinks that are as much a work of art as they are delicious. Service was top-tier. Tommy and Justin went above and beyond to make sure we had the best time possible. Friendly, attentive, and clearly passionate about what they do—they truly elevated the whole evening. If you haven’t been yet, you’re missing out. Whether it’s for the incredible menu, the amazing drinks, or the one-of-a-kind immersive vibe, this place is a must-visit. I can’t wait to come back!

Matilde Wagner
Matilde Wagner

Elysium Immersive Dining is absolutely incredible! From the moment we walked in, the atmosphere took our breath away — the place is stunning. The food is out of this world, every bite was perfection. A special shoutout to the owner, Tom, and the amazing bartender, Sergio, who went above and beyond to make our night unforgettable. Their attention to detail, warm hospitality, and genuine passion for what they do truly set this place apart. Can’t wait to come back!

Prescott Landon
Prescott Landon

Warning!! You play with fire, you get burnt… but not at Elysium. Elysium is such a unique and sexy experience. It’s the kind of place you can take a first date, gather with friends, or even enjoy with family it just works for every occasion. The location itself is amazing, but what really makes it stand out is the people. The owner, his sons, and their unique concept create such a warm and welcoming atmosphere that makes the whole experience phenomenal. This isn’t just dinner—it’s an experience you’ll want to come back to. Every meal get's better.

S
Steve Kelley

Organized a small party of 6 for a birthday dinner last night. Never been there before, but took a shot, and was not disappointed. Service: was attentive and professional with excellent accommodation for dietary restrictions. We felt heard and accommodated perfectly. The Experience: Should be considered a "bucket list" destination, perfect for special occasions. The birthday boy was treated to extra attention & dessert. The Food: The dishes were well curated and presented in a fun and unique way. High praise for the menu's sophistication and balance. I will absolutely return as the menu and experience change serval times a year.

E
Elisa Morgan

The Elysium Experience was truly memorable. From the moment we were seated, the atmosphere felt intentional and immersive. Several of the dishes were finished in open flame at the table, which added both depth of flavor and a beautiful visual element to the evening. Every course felt thoughtfully composed — balanced, elevated, and executed with care. The heart-shaped dessert, lit on fire tableside, was such a unique and unexpected touch. Service was attentive without being intrusive, and the pacing of the courses allowed us to fully enjoy the experience. If you’re looking for a refined dining experience that feels both intimate and theatrical, this is absolutely worth it. We’ll definitely be back.

Simona Campbell
Simona Campbell

I had a wonderful night at Elysium Immersive Dining. The staff were attentive and friendly, and the service was seamless from start to finish. The atmosphere felt truly immersive, making it feel like a special fine dining experience. The food arrived promptly and was presented beautifully, and every detail was taken care of. I especially appreciated how the team made the evening feel personalized while still being relaxed. I highly recommend this restaurant for anyone looking for a memorable dinner.

s
sylvia marino

Overall, good experience. The staff are the ones that elevate the experience. I believe we had Ely and Isaiah or Issac (sorry). I would have gladly gave more stars if the following were addressed: 1. The resolution on the screens were terrible, all of them. I am not sure how they can sell an "Immersive" experience with the screens looking so dated. Think about playing a VHS video today. 2. The chairs need WD40. The room fell silent but anytime someone moved you heard it, followed by giggles. 3. Not sure why, the table vibrated with ever base change of the music. You can hear it and feel it, especially bcs they have a pocket for your phone, which continuously fell out with every vibration. It all felt very dated. That was my take away. Otherwise, we had a pleasant time. Lastly, my husband made the reservation for our Anniversary and listed we were celebrating our anniversary. It was never mentioned. The room was asked as a group, if anyone was celebrating anything and I waited to see if they actually read our reservation. No. I asked my husband if I should say anything and he said nah. They mentioned they showcase new experiences and I believe the next one will include Brazil and neighboring. This is a cool way to keep ppl interested, but they desperately need an update for the price point.

sylvia marino
sylvia marino

Overall, good experience. The staff are the ones that elevate the experience. I believe we had Ely and Isaiah or Issac (sorry). I would have gladly gave more stars if the following were addressed: 1. The resolution on the screens were terrible, all of them. I am not sure how they can sell an "Immersive" experience with the screens looking so dated. Think about playing a VHS video today. 2. The chairs need WD40. The room fell silent but anytime someone moved you heard it, followed by giggles. 3. Not sure why, the table vibrated with ever base change of the music. You can hear it and feel it, especially bcs they have a pocket for your phone, which continuously fell out with every vibration. It all felt very dated. That was my take away. Otherwise, we had a pleasant time. Lastly, my husband made the reservation for our Anniversary and listed we were celebrating our anniversary. It was never mentioned. The room was asked as a group, if anyone was celebrating anything and I waited to see if they actually read our reservation. No. I asked my husband if I should say anything and he said nah. They mentioned they showcase new experiences and I believe the next one will include Brazil and neighboring. This is a cool way to keep ppl interested, but they desperately need an update for the price point.

Valeska Lacayo
Valeska Lacayo

My husband and I were so excited to try this place. We came with a group of friends to celebrate a birthday. We had some drinks by the bar which was pretty cool and had a nice vibe. Then they led us into their immersive dining space which is comparable to a low budget simulation ride narrated by a cheesy dude telling dad jokes all night. The images were grainy and didn’t really add anything to the experience. The food was sub par and of the 7ish courses maybe one was worth eating. Each dish had some “surprise element” included….which was basically just being torched to death once they placed it in front of you. Went back again last night, it’s so close to us so we wanted to give it another try. This time the amount of smoke at the bar made it difficult to even enjoy the ambiance. We ordered the duck breast and it tasted like a tennis ball, luckily it was torched to death as well…so there’s that. The service was good and the drinks were fine, so if you do wanna check this place out just stick to the bar and grab some drinks, but you’re better off eating at chik fil a before you go.

R
Rayla Nogueira Frota

Extremely poor communication and follow-through from management. I made a reservation on January 12 for my 30th birthday on February 4. The original booking was for six people, but when my family could no longer attend, I contacted the restaurant the very next day—more than three weeks in advance—to reduce the reservation to two people. After leaving messages through the AI system, the owner, Tommy, texted me and adjusted the headcount, but the price was never updated. We had already been charged the full amount for six guests, totaling $1,632.83. According to the restaurant’s website, cancellations or changes made more than three days in advance are eligible for a full refund. I emailed Tommy professionally requesting a refund for the four guests, and he confirmed it would be processed within 7–10 business days. After waiting ten business days with no refund, I reached out again via email, phone, voicemail, and text—no response. My husband also emailed since the reservation was on his credit card—still no response. When I finally mentioned needing to do a chargeback, I received a brief reply saying he would “check in the morning.” Nothing happened after that. After waiting an additional two days with no communication or refund, we were forced to dispute the charge through our credit card company. I was genuinely excited to celebrate my birthday here and never write negative reviews, but the lack of communication and accountability was extremely disappointing. Customer service like this is unacceptable, especially given the amount charged.

Rayla Nogueira Frota
Rayla Nogueira Frota

Extremely poor communication and follow-through from management. I made a reservation on January 12 for my 30th birthday on February 4. The original booking was for six people, but when my family could no longer attend, I contacted the restaurant the very next day—more than three weeks in advance—to reduce the reservation to two people. After leaving messages through the AI system, the owner, Tommy, texted me and adjusted the headcount, but the price was never updated. We had already been charged the full amount for six guests, totaling $1,632.83. According to the restaurant’s website, cancellations or changes made more than three days in advance are eligible for a full refund. I emailed Tommy professionally requesting a refund for the four guests, and he confirmed it would be processed within 7–10 business days. After waiting ten business days with no refund, I reached out again via email, phone, voicemail, and text—no response. My husband also emailed since the reservation was on his credit card—still no response. When I finally mentioned needing to do a chargeback, I received a brief reply saying he would “check in the morning.” Nothing happened after that. After waiting an additional two days with no communication or refund, we were forced to dispute the charge through our credit card company. I was genuinely excited to celebrate my birthday here and never write negative reviews, but the lack of communication and accountability was extremely disappointing. Customer service like this is unacceptable, especially given the amount charged.

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3128 N Federal Hwy, Lighthouse Point, FL 33064

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4.4/5 stars
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76 reviews

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🕐 Hours Today
12:00, 23:30
Rating
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💬 Reviews
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📞 Phone
+1754-444-4151
🌐 Website
www.elysiumimmersivedining.com

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