Jason Green

I went to pick up an order and I was ignored by the employees and it wasn't busy. Then after a few minutes the drive thru attendant ask me who I was there for and I told her twice and Anna told me hold on I'm figuring out the order with a rude attitude and was rude when she handed me the bag, very unprofessional.

EK C

Customer service was great through drive-thru. My order was correct, however I ordered broccoli beef and I had 4 SMALL pieces of beef in the container, only broccoli in the container...that was extremely disappointing service. Whomever dished this up knew it was only broccoli and that is not right to do that to a customer.

Nicole Davidson

This is the 3rd time I was shorted on beef when I ordered beef and broccoli. I am given 800 broccoli and a sliver of beef. I complained the previous times but this just made me done with panda. Tired of the same issue. Dont even want it.

When I arrived to pick up an order, I told the lady (who I believe was the closing manager) what I was there for. She rudely said that someone else would be with me. I noticed my order on the shelf and grabbed it. I went to the drink machine to fill up my cup. The machine was out of ice. I went up to her and was just letting her know the machine was out of ice. She rudley interrupted me repeating what she said before and just being a jerk. She acted like I was just so bothersome to her. I work in a restaraunt and I understand how difficult it can be but I'm never disrespectful to my customers the way she was to me. Shame on her especially if she's a manager. No wonder this location has less than 4 stars.

Joshua Whitethorn

1 hour before close the drive thru message says they're closed and the team member comes on and says they are on a limited menu...

Jin Lee

Ordered thru door dash, order was COMPLETELY WRONG! Contacted Panda Express manager (didn't get a name) SHE WAS VERY RUDE ABOUT IT, VERY RUDE UNACCEPTABLE SERVICE, really didn't wanna hear my complaint kept repeating that's door dash fault it's their order, I understand it's their order but DEFINITELY NOT THEIR FAULT, she took no accountability of THEIR MISTAKE. stating that she has made all of the online orders and basically that she hadn't messed anything up. which was not the case...plate was sloppy and very little in quantity

Jimena villa

Ordered online , picked it up went back home (almost a 30 minute drive) and we realized there was no cream cheese in our cream cheese Rangoons 🥲.

Christina Adam

The customer service at this location has gone down hill. Today I went through the drive-thru and the rudest girl tried to take my order. She was very combative from the minute I drove up to the menu. This was around 5 pm on 07-27-25. As I was trying to tell her I wanted to order a teriyaki bowl with extra chicken on the side, she proceeded to tell me in a very condescending manner that I was ordering a plate not a bowl and she can't do it. The problem is I go into this restaurant about every 2 weeks and I have ordered it almost every time I go in there. It's never been a problem before. Then she said she was going to talk to her manager, I said to my son, why does she have 2- 1/2 rice orders (I've never seen that before) she then states a 1/2 & a 1/2 = a whole. It was the way she said it, so I said to my son, "Is it me or is she being extremely obnoxious?", my son said "She is!". My son usually tells me if I'm over reacting so for him to say she was being unprofessional, she was. She then tells me to leave the drive-thru because she's not being spoken to like that. Well, what about the way she spoke to me?? I then went inside to speak to the manager who was on break, but I ended up speaking with the team leader. But when this same girl realized I was the person in the drive-thru, she about knocked over another employee so she could interject herself into my conversation, to say she was aggressive is an understatement. I proceeded to tell her to remove herself from my conversion and she yelled at me saying she can come over and do whatever she wants and that I wasn't talking to her however I wanted, and said she has the right to refuse service for any reason. Finally Rubie the team leader asked her to go back to her station, but this unhinged girl stormed out of the building (fling the door completely opened) screaming she was calling the manager and I was wasting my time because she's friends with the manager. When the manager finally came in, she approached me laughing because she did speak to the drive-thru chic, the manager was very unapologetic and somewhat unprofessional herself as she tried to contain her laughter and she kept looking out the window as not to listen to what was being said, until I asked for the name of the franchise owner, that was when she changed her attitude and took the situation a bit more seriously. I still never received an apology from her for the unprofessional behavior of her employee (or for herself for that matter) and for the total waste of my time. But Rubie did and she was a witness to the whole transaction. Rubie should really be the manager, she handled the situation with the upmost of professionalism, all she did was listen and showed me empathy. Too bad I can't say the same for the actual store manager. You know it shouldn't be a frustrating experience to do business with a company, so 1st thing tomorrow I will be calling the corporate number to make a formal complaint against the manager and her BFF drive-thru chic.

Christopher Evans

Do not buy from here on doordash. They barely put any meat on my plate.

Hailey Herrington

Literally the worst Panda Express I’ve ever been to. The food is good of course but I’ve NEVER been to this location and received the correct order. And don’t get me started on the sweet and sour sauce! It’s like they have a vendetta against giving it out! The young kids working are polite but dang get my order correct! Just once please 😫

Juan Castanon

Someone needs to tell this guys how to cook chao main it’s all chopped up u have to eat it with a spoon or some tongues this thing has to be looooooong like spaghetti not short like rice , bring some Dallas people and have your staff re trained. Rice version of chao main 2nd pic