This store has 95% patrons from one community, who apparently have gathered mainly to meet someone in the neighboring federal courthouse. Many of them seem to be there primarily to escape the heat and soak in the cool AC air. They just order a few sodas and continuously refill their cups. My order: the sever did not give my soda or even a cup. I had to go back and ask for it. The salsa that I had ordered with my chicken mcnuggets never arrived. Most tables were dirty from the previous customers' use.

Ace

Let's start off with the atmosphere, it's Dallas, TX, therefore it's automatically 1 star. Especially since it's downtown. The food is terrible. They never make it fresh. The fries always suck. The burgers are always old. The food is almost always cold. Or all of the above.

Alexander Rosales

Little to no parking spaces at times. Made an order online so that I can just pick up my food. Get told to park in the front. No where to park. Had to drive around to get back in line. thought that was the whole point of putting an ONLINE order. On top of that, wrong order.

Charles Morgan

Order #323 placed and paid for 1006pm, received at 1025pm. 4 people ordered and paid for their food after me and received their order before me. The fish meal was okay, fries okay. The drink was much better than the food. The cashier thought he was a comedian, telling the security lady I told him I didn't want my mocha drink, this silliness only delayed my order further. It was nonsense.

Bathrooms blocked off to even paying customers I left. McDonald’s is no longer an American Institution.

NOT ♿️ FRIENDLY, DIRTY, & RUDE! The RR, diner, & parking are horrible & have 1 handicap spot. When I pulled up there was a car in the ♿️ spot with no ♿️ tag or plates. The "SECURITY GUY" & some random guy were leaned on the car so I thought it was theirs. I rolled down my window & asked if they had a tag or if they could move their car since it didnt have either ♿️ tags(my left tibia&femur were broken). They both acted dumb & said "sorry, its taken cant move it". I asked 2X again and got nothing from them. Freaking inconsiderate & rude. I'de give it 0⭐️ if I could.

I had a confusing and frustrating experience at the drive-thru at this McDonald's. I was asked to pull forward past the second window to wait for my order. After a while, a security guard—not a McDonald's employee—walked up to my car holding two bags of food but didn’t say anything. I was confused and trying to figure out what was happening since no one identified themselves or confirmed the order. When I said my name to check if the order was mine, he told me I had him standing there for no reason and just staring at him. Before I could apologize or explain that I was just confused, he walked away. The food itself was fine, but the interaction felt rude and unprofessional. It was also strange that a security guard, rather than an employee, was bringing out orders to customers.

Andres Vargas

I understand New Year’s eve in Downtown Dallas is a tough task, and I feel for all the workers who were trying to get food to customers quick. The low rating comes from the low skilled so called security guard who worked last night, his name “e owens”. For a security guard he was paying more attention to his phone than the people he’s paid to be watching! He was rude to people in line and got physical to the point of pushing them, PREGNANT WOMEN IN THIS ESTABLISHMENT WERE PUSHED AND ASSAULTED BY THIS MAN. The lack of professionalism was astounding, I wouldn’t trust this guy to watch rice cook. Do better!

Sir Mason Stelly

I placed an order for pickup, on Apple Maps hours say 12am, on google they say 10:30pm I placed my order at 10:08pm pulled through the drive thru and all screens were black and no workers. Hopefully they don’t take my money but 1 star all around for lack of communication and poor ownership.

Javon Scott

I ordered at this location yesterday. I got an online order. I ordered a Double Quarter Pounder with fries and nuggets. When I got my food it was cold undercooked and the soda the coke flavor the taste was off. Not only that the next day Im throwing up, using the bathroom. Found out I have food poisoning and the taste overall wasn't good the whole order from the Burger to the fries and nuggets. My overall experience was not good and definitely if I'm ever in town will not come here. I'm traveling from Georgia to California and I have to sit on the bus and deal with food poisoning. I definitely would like my money or something to compensate my experience. Who do I talk to??

Tim G

I arrived by bus at 12:15AM and have a few hours for my transfer and noticed the dining room was closed and tried to place an order at the drive thru window and was refused. I think that's just ridiculous to refuse a paying customer because they are not in a vehicle.

Joshua Canada

Count your days mcdonalds! I paid to have bacon added to my fish filet and you put tomatoes! 2 dollars for something I didnt even receive! Worst experience ever! Who ever you are you need to be fired! If I were allergic to tomatoes you my friend would be talking to my lawyer! I'm so glad I checked my food before I took a bite!

Cici Nelson

We placed a prior online order at 4:30 am 10/19/2025, and the workers ignored us at the speakers for 10 minutes. We then pulled up to the first window, where we made eye contact with the woman working who gave us a nasty side eye. We tried to get her or any other employees attention (there were two other workers as well) and they all deliberately ignored us (even though they had headsets on for the drive thru too!). We waited another 10 minutes at the window trying to get anyone to serve us (we literally ordered 1 drink. It's not like we ordered anything complicated). Us and a few others ended up just pulling away and giving up on our food, which is absolutely ridiculous since this establishment is supposed to be open and serving for 24 hours. Rudest McDonald's employees I've ever seen.

Charles Haley

Most of the staff is foreigners who claim they don't speak English when clearly they do. They have the bathrooms blocked off constantly. Even if you're dining in you're not allowed to use the bathroom. Some huge evet was going on and the door was blocked. I asked one of the workers who was a foreign male what was going on and he said IN ENGLISH that he doesn't speak English. I said you're clearly speaking English right now and asked him the same question then he tried flirting with me calling me baby IN FRONT OF MY HUSBAND!! I shot that down and asked one last time then he threatened me. I will never take my husband or recommend this place to anyone. The staff is awful and rude. They need to replace everyone in that place. They need to learn how to treat paying customers with respect.

Artem

I am writing to share my recent experience at the McDonald's located at 1000 Commerce St, Dallas, TX 75202. I visited onSunday, July 6 2025 Unfortunately, the service I received was significantly below the standards I normally expect from McDonald's. My primary concern was the extremely slow service. After placing my order at the counter, I waited for over 20 minutes for a simple 2 coffee and an ice cream. During this time, I noticed that the staff seemed disorganized, and several other customers who ordered after me received their food first. This long and frustrating delay was very inconvenient as I was on a tight lunch break. In addition to the wait, the interaction with the staff was not pleasant. When I politely inquired about the status of my order after 15 minutes, the employee I spoke with was dismissive and did not provide a clear update, simply saying it was "coming." The general atmosphere felt stressed, and there was no apology or acknowledgment of the significant delay from anyone on the team. I understand that the downtown location can be busy, but the lack of efficiency and the impersonal service were very disappointing. I hope this feedback can be used to improve staff coordination and customer service training at this specific restaurant. I have always valued McDonald's for its speed and reliability, and I sincerely hope this location can make the necessary improvements. Thank you for your attention to this matter.

Anna B

Restaurant was dirty. Staff was not friendly or helpful. Waited an incredibly long time to simply get 2 iced coffees and an ice cream cone, despite people with food who ordered long after us getting served. Iced coffee was not made correctly and the ice cream cone was leaning and melted. Iced coffee was also full of grounds. Definitely wouldn't waste my time going back

CP

So these folks actually give me a pumpkin pie that looks like it been sitting under the warm all day , it was dried out and hard as a rock could even enjoy it, and they wasn't even business 😑 , it just shows that the night shift manager doesn't care about food safety for the customer...