We ordered dinner from here to be delivered to our hotel room. Everything arrived as ordered and tasted very fresh.. we had a much better experience this time around then when we came last year. Bein…

Sandra Sanchez

I usually love eating here but today was terrible. My rice was undercooked like crunchy. The lettuce was rotten. The beans were all dried out like they reheated yesterday's beans. And I ordered vegetarian and got meat in my bowl. I don't know but I'm gonna think real hard next time I want to come here. I think next time I'll just go to Taco Bell and get the Catalina bowl. And the soda fountain was down which isn't a big deal but on top of everything else.

We ordered our food online and ended up waiting over 40 minutes for our food. Customer were walking it and being served while we were still patiently waiting. After our long wait, our order …

While the food I did get was pretty good, it was definitely smaller than what you are paying for. I had maybe half a cup of protein and everything was pretty much in the center leaving the bowl almost empty on the sides. I've had this happen on multiple occasions and unfortunately I think after I use up what rewards I have left I'm done with them...

Dennis Loeb

The picture tells of the care and preparation quality. Not cool. Dirty restrooms and dining room. This location lacks standards.

Annette DiMuro

This location is consistently disappointing. The restaurant is almost always dirty, with tables and floors left messy for long periods of time. It feels like there’s no real system in place to keep things running smoothly. Despite having plenty of staff on hand, the line moves extremely slowly, which makes the wait frustrating. On top of that, they are frequently out of key ingredients, which defeats the whole purpose of going to Chipotle. Overall, it seems poorly managed and unorganized compared to other Chipotle locations. Definitely not the standard you’d expect from the brand.

Michelle Fix

This is the fourth - and probably last - time I've gotten food here. The staff at this location generally have a bad attitude and they're slow. They put waaaaay more toppings on orders than they should so are constantly running low or out of things slowing the process even more. The food is expected Chipotle chain restaurant - good but nothing special. The atmosphere is not great. Lots of dirty tables and floor.

Jenn Reed

The food preparation area was very dirty. All the tables were dirty so I had to eat in my car. I heard a customer ask the lady at the line to clean it up before she would make her meal. One bathroom needed cleaning. I also observed a staff member coming in using bad language in front of clients. It seems a bit relaxed for being an open concept restaurant. The ladies doing mobile food orders were great however. Im an honest reviewer since I ran a public service business for 24 years. I loved my food. I ordered the honey chicken and it had a touch of sweetness with every bite. Cleared up my sinuses too lol! I know they were busy today.

Sean O

Mid. Most of the time I order extra chicken in my burrito they give an extra small burrito. Rarely do they give me an actual reasonable amount of meat. If someone went to any other restaurant and got different size food every time, there would be public uproar, but somehow this is allowed. Picture of a "double meat burrito" below. Beyond mid

They had no protein for 20 mins and then finally only had chicken. They had no brown rice or tortillas. Very bad planning for a Friday night.

They had no protein for 20 mins and then finally only had chicken. They had no brown rice or tortillas. Very bad planning for a Friday night.

I am so disappointed in this location, I used to go here and things were okay but in the last few months things have gone downhill big time. In October we went there with my husband and son and order…

Came to visit the area and this place is absolutely trash. No juice available food tastes terrible, the wait is so long for terrible service. The chips were stale and there was not a napkin in si…

Came to visit the area and this place is absolutely trash. No juice available food tastes terrible, the wait is so long for terrible service. The chips were stale and there was not a napkin in site…

Came to visit the area and this place is absolutely trash. No juice available food tastes terrible, the wait is so long for terrible service. The chips were stale and there was not a napkin in site…

Came to visit the area and this place is absolutely trash. No juice available food tastes terrible, the wait is so long for terrible service. The chips were stale and there was not a napkin in site…

This place is disgusting, there is garbage and food everywhere. I get on the line to order the kids meal, and at the end while I'm paying they decide to tell me they don't have fountain drinks or…

I went into chipotle at 3:20pm & Tyler (the name they gave me) took my order.I had ordered a bowl and asked for a little chicken & hes telling me that portion was enough after shaking the spoon bef…

Food, staff, attitude . Waiting on a mobile order for 25 minutes after you order it and watching people walking into the store and coming back out in 5 minutes with there order .... do better !!!

Food, staff, attitude . waiting on a mobile order for 25 minutes after you order it and watching people walking into the store and coming back out in 5 minutes with there order .... do better !!!

It's not the food, it's the service. Girlfriend and myself went in last night at 7:45 (Saturday) and there was one employee working the line and making everything. 3-4 employees were conversing wit…

It a not very clean establishment \nIf you want food poisoning this is the best place. I placed an order to go. Been sick all day. Employees not too friendly. Felt rushed when placing my order. Wil…

They hire minors and the managers don't pay and steal their money and bad food. The service is terrible and the food portions are terrible they ration their food .

Very poorly run.. no Barbacoa, half of the fountain drinks also unavailable, unhappy and rude staff, dirty and messy inside.. . Would be embarrassed if I were Chipotle. Mostly likely stay away fr…

Management must not care as long as the money is coming in... this location has declined, the staff doesn't care, they constantly mess up your order when ordering delivery and can barely get it rig…

Staff is incredibly rude, charged a for double for a half a bowl of food. Never wasting my money here, again

It’s 5pm on a Wednesday: there’s no rice, no black beans, no quinoa. No chips. No mild salsa. No extra stuff of what they do have to make up for what they don’t. No iced tea. No lemonad…

I took had a steak bowl full of gristle in Boise. I had to spit it out, over half of the bowl was inedible. So disappointed, I've eatin here before and it was so good.stesk

Place is a typical Chipotle with the exception of one thing. Although there is twenty people on line at any given time and they are making a ton of money, they refuse to either buy a new one or fi…

I ordered double portions of chicken and steak burrito bowls on line. Much to my dismay, the portions did not even come out as when you order a regular chicken/steak portions. The chicken and steak…

I ordered three tacos. What is this mess ? I can’t even pick up one to eat

Worst chipotle ever!! Do not order from here they always make the order wrong if they don’t forget the chicken they forget the guac. Management is useless as well so it won’t matter if you report it.

The prepping area is unorganized and not the cleanest. They will scoop out protein then take it out of your plate once and you’ll end up with half a scoop. And worst of all the rice was not well done. The rice was a bit hard. Will not be coming back

JoJo Alexis

The servers were down and they said we would have to wait 10 minutes to order. Fine. We wait longer but whatever that's not a problem we just wanted to get something. The store was trashed, as every chipotle is somehow. Food everywhere trash everywhere. But what made us actually walk out was watching an employee walk over to the hot food where you order, and eat directly out of the steak dish with his hands. You can't even make this up. Not only once but he went back in with the same hand and had more. ?? They said they are going to talk about it after I wrote a complaint but with the condition of the place already I really doubt that anything will be done.

Krystal Boughen

The people who order online take priority over the people who are there in person trying to purchase their food. Absolutely Ridiculous Under staffed and poorly managed. If it was managed properly they wouldn’t be making people wait 40 minutes for chicken after telling them 20 and then finishing cooking the chicken only to say it’s for online orders. I tried to order chips and they refused to give me any because they were for online only… poor policy

Charmain Williams-Farrar

I will never ever go back to this Chipotle. I got better service at my high school cafeteria than here. The counters were dirty with crusted on beans, lettuce, rice, sour cream, and cheese. I asked the staff to clean it before making my food and they bring out the dirtiest rag I've ever seen. Nothing looked fresh and the manager was right there and didn't say a word. My food was thrown on like slop. There was no napkins, tops for cups, and no chipotle hot sauce. If you are looking to get your food from the garbage pal kids this is the place for you.

Nick Dobre

Staff lacks sense of urgency when line is long. At one point no new order was taken for 10 minutes straight. Additionally, portion sizes are egregiously small — my one order of carne asada consisted of 5 pieces of meat. Plenty other great Mexican food places in the area — strongly advise against donating (yes, donating) your money to this Chipotle.

Tanya H.

7-8 employees were supposedly working. Only 2-3 actually doing anything. We waited over 30 minutes online. One guy was doing all the food. The rest weren't doing much of anything. There was another person clearly working hard on takeouts. The rest were just there to hang out, it seemed. They got a Starbucks delivery while we waited. Chatted with their friends online. Could not be bothered to actually help anyone. They were rude and inconsiderate. I felt bad for the guy who had to serve everyone by himself. Very disappointed. Will not likely return to this location. It's always dirty & the fountain machine is always "broken" too.

Rebekah Mann

If i could give 0 starts i would! I will NEVER EVER go to this location EVER again!!!! As a matter of fact I would like to contact corporate as I am sure many others would! The purpose of ordering online is to have a set time to pick up your order. My pick up time was 6:10pm. My order was ready at 7:00pm . There were many others in the same boat as me and I am sure just as angry. My husband and grandson were in the car - my grandson is hysterical waiting for me ! Talk about poor management…. 1st they close the store so theres no additional guests to serve , so you think they would split up the staff or maybe focus on the to-go orders bc thats the point of pre- ordering. No instead they fill all the orders for the people online. Then when they are done they start working on the to-go orders and NOT in the orders they received them. Slammed the food in the bowls. Mind you my order was ONE bowl!!! Finally 7pm i got my food that I would have canceled if ai didn't prepay.

Jonathan Albán

How ridiculous what just happened, I just went to get food at this place, I ordered first and everything was going well, then my friend came and they gave him very little, I asked him to please give him a little more because he only had rice and chicken, and he tells me that it would be extra, he wasn't going to pay that minimum, when it was time to pay these two girls looked at each other and laughed at the situation, how ridiculous. I like Chipotle but don't go here in Middletown

Hunternick1

I had placed on online order around 3:30-4pm for pickup at around 5-5:15pm. I had gone to the store and there was a long line at the pickup counter. I went up there and waited while nobody acknowledged me. The 2 girls working the orders didn't acknowledge anyone in line and when someone asked about their order they had an attitude and spoke very quietly so no one could hear them. I finally asked them for my order and gave them my order name and one of them told me it wasn't ready yet. There were a lot of bags sitting behind the counter with people's names on them that no one was checking or calling names out. After waiting 15 minutes one of them starts checking bags because other customers were complaining and my order was sitting there ready on the counter the whole time as well as many others. My food was cold and the service was horrible, as for those 2 girls they need to be retrained or fired. This was absolutely ridiculous.

Anthony Zambrana

Very disappointed. Unfortunately, the experience fell short of my expectations in several key areas. As a regular customer, I was particularly disheartened to notice a decline in the quality of the food. Additionally, the cleanliness and overall condition of the food preparation area were concerning. The staff appeared to be under a great deal of stress, which manifested in a rushed atmosphere and less-than-friendly service.

Chasity Torres

Walked in at 9pm with my family for a “guaranteed” good meal like we usually have, but this location was a HORRIBLE choice! So bad that I’m writing the review as I head home. The food preparation area was disgusting! The employees were literally throwing food in the bowls/trays and making a complete mess. There was a plastic sauce cup lid in the barbacoa that they were also dripping the juice across the other meats and beans. The food was cold and the ratios of everything were so off it was very hard for my entire family to enjoy. The tables were dirty as well. No napkins available by the drink station. Forks were dirty also. It wasn’t busy-now I know why. I will never come to the location ever again. And I never write reviews, so this is very telling! What a horrible experience

Richard Schiaffo

If you’ve ever wondered what it’s like to eat in a dirty bus station with food that isn’t what you ordered and staff who act like you’re interrupting their day by existing, this Chipotle is the place for you. Floors sticky, tables crusty, trash piled high — it’s basically a buffet for germs. My order was wrong, but judging by the attitude behind the counter, fixing it would’ve been a personal insult. If “rude and filthy” was the vibe they were going for, congratulations — nailed it.

Jelanie Sandiford

If you have to eat from here I would walk in order, get your food and leave. I made the mistake of picking up a mobile order and ended up waiting for over ten minutes for anyone to acknowledge me. There was about 8 people standing behind me and no one seemed to care. This wouldn't have been a problem if they brought orders to the mobile order section which is apparently just there for decoration. I say "get your food and leave" because the same amount of care they have for mobile orders is shared with cleanliness. Literally every empty table was dirty, the floor has trash, the garbage cans were all full, and the bathrooms were no better. I would've given a little reprieve if they appeared to be understaffed, but I watched 3 staff punch in and just wait in front of the order pickup line and act like we weren't there. If you have a Chipotle fix, I would advise not to come to this location if you value your time and/or cleanliness.

Emily Howell

I was a regular customer and it's just a scam at this point. How much food you get depends on the employee. They're always out of something, they're rude, the store's dirty with cobwebs everywhere. If you order pickup expect way less food than ordering in store. Their app always sends the driver to the wrong address. I don't know why I ordered for so long, it's a total disaster. Today I opened the bowl to find it literally half full. Not coming back.