Wingstop

Yohanna Gutierrez

We were greeted by the host Hailey and she welcomed us with a lovely smile and awesome attitude. She helped us narrow down our sauce options and gave us really good recommendations. I would love to come back to this location knowing that we’ll be welcomed by such an amazing employee. Thank you Hailey for the amazing experience!

Jessica Clayton

This review is for the manager Jocelyn! (Sorry I most likely misspelled your name) We placed an order threw Uber eats & received the wrong order. My kids were bummed because we don’t eat out often and the food we got delivered was ALL too hot for them to eat. I called wing stop and Jocelyn did not hesitate to make things right. She explained that she had see the order and that if we could come and get it she would make sure everything was made fresh . Thank you Jocelyn from an overwhelmed mama that was just trying to feed 3 HUNGY kids. Your awesome!!!

Ordered for pickup and it was about 15 minutes late, fine. I have patience. But a worker knocked over a trashcan, picked up the trash that fell, put it back in the trashcan and went to prepare my bag without washing her hands.

Megan B

Ordered for pickup and it was about 15 minutes late, fine. I have patience. But a worker knocked over a trashcan, picked up the trash that fell, put it back in the trashcan and went to prepare my bag without washing her hands.

Slow, expensive, and not that good. And the menu is terrible. Why am I required to buy a drink? I don’t drink soda and the tea fountain drinks are always gross. You can taste the watered down sweet tea syrup concoction. No one is brewing tea back there. I get it. The purpose of making a beverage mandatory is a part of the profits but I really don’t like being forced to buy these sugar bomb beverages. And the flies, so many flies. Yikes.

Wingstop will forever the best place for wings but this location needs to get there shit together. I definitely understand the wait time at peek hours. But the lack of maintenance in the dining area, let alone the restrooms can only give me an idea of what the kitchen looks like. If the Manager sees this review, please do something about it.

Not sure why it takes 30-40 minutes to fry chicken wings but maybe there is a reason. However; it should not take this long for 8 or 6 pieces to cook along with the fries. Location needs cleaning, floors, counters and specially the payment machine which looks like has never been clean and looks gross. Outside deck is trash and has stain, maybe some pressure washing could help. Definitely location needs some work.

Brenda Fernandez

Wingstop will forever the best place for wings but this location needs to get there shit together. I definitely understand the wait time at peek hours. But the lack of maintenance in the dining area, let alone the restrooms can only give me an idea of what the kitchen looks like. If the Manager sees this review, please do something about it.

Amber

Slow, expensive, and not that good. And the menu is terrible. Why am I required to buy a drink? I don’t drink soda and the tea fountain drinks are always gross. You can taste the watered down sweet tea syrup concoction. No one is brewing tea back there. I get it. The purpose of making a beverage mandatory is a part of the profits but I really don’t like being forced to buy these sugar bomb beverages. And the flies, so many flies. Yikes.

Cesar Cordoba

Not sure why it takes 30-40 minutes to fry chicken wings but maybe there is a reason. However; it should not take this long for 8 or 6 pieces to cook along with the fries. Location needs cleaning, floors, counters and specially the payment machine which looks like has never been clean and looks gross. Outside deck is trash and has stain, maybe some pressure washing could help. Definitely location needs some work.

The website prompts you for a tip when ordering to go. I feel like if I don't leave a tip they will either F with our food or F it up... Well, they F'ed it up... Such an easy request... Fries well done with light seasoning. They are absolutely soggy and caked in fry seasoning. Wish I could take the tip back...

i ordered online a chicken sandwich and for my luck the meat was raw so disappointed it was so hard first bit but i gave it the benefit of the doubt and check it and it’s raw and tried calling and no one answer i understand your guys are busy but don’t put raw food out

Jason Mendelson

The website prompts you for a tip when ordering to go. I feel like if I don't leave a tip they will either F with our food or F it up... Well, they F'ed it up... Such an easy request... Fries well done with light seasoning. They are absolutely soggy and caked in fry seasoning. Wish I could take the tip back...

gregory thomas

i ordered online a chicken sandwich and for my luck the meat was raw so disappointed it was so hard first bit but i gave it the benefit of the doubt and check it and it’s raw and tried calling and no one answer i understand your guys are busy but don’t put raw food out

Food is good but the service is absolutely terrible. I’ve been to this location about six times now. I order the same thing every time. 10 piece combo, classic, mild with fries. My average wait time for them to get my order to me is 30-40 minutes. Absolutely ridiculous. Even when I phone my order in I still wait 20-30 mins. I phoned an order in once at 11:45am, showed up at 12:10p and didn’t receive my food till 12:30p. Most recent time in was today. I walked in place was empty, placed my order and it literally took them about 40 mins. Many people walked in about 10 mins after me placed an order and got their food like 10-15 mins before me. I don’t understand this. The other location on Clinton Keith by the 15 is just as bad.

If I could give no stars I would with no hesitation. I went there on 10/12 and customer service was horrible. The girl on the phone kept saying what she couldn’t do. I walked in asked for my order and came right back in because I was missing two ranch. When I told the lady she told me it’s at the bottom of the bag. I already looked and she didn’t want to. All she kept saying is that it is at the bottom of the bag. It took everything in me to not cuss her out. When she looked she got an attitude when getting me what I ordered. I don’t know how or why they still have her but horrific customer service. They need to revamp or give some customer service training to their employees. Never in my life will I go back there. I don’t care if it’s the last wingstop on this side, I would rather drive to LA than be at the Murrieta wingstop.

They literally served my son 6 chicken nuggets the size of McDonald's happy meal for over $15. Most of them were barely bigger than a $.50 piece.

I placed an order at Wingstop the day before the Super Bowl, only to be informed that it would take an additional two hours for my order to be ready due to high demand. I requested a refund and waited patiently, expecting a resolution. After two weeks, I followed up only to be told that the system was experiencing issues and that I should wait a month for further contact. A month later, I still had not received any updates, so I visited the store in person. Unfortunately, I received no assistance and was told to wait for the manager, who still did not resolve the issue. The entire experience has been incredibly frustrating and disappointing, with no clear communication or timely resolution. I regret to say that this is the worst experience I have had with customer service, and I am still without a refund.

Ordered 5 combos with drinks and the guy delivered the food with no drinks and tells me I never ordered drinks when clearly it’s on the receipt

Just ordered here , waited 30 minutes for my God damn order for them to screw it up . A lot of customers have been complaining , unprofessional service. No wonder why you guys have 2.7 stars. Yall don’t listen .. oh & they don’t wear gloves while preparing food & making food!! Call that food poisoning, cross contamination. Why work at a fast food chain if you can’t comply with the rules and regulations ?! How the hell did you have a good handler card ?!! Needs to be taken away before others get sick . Better yet close down .. new management please !! If your customers get sick , thatd a big fat lawsuit . Close down your wingstop store !! If you guys can’t do your job right and for every customer to be complaining every freaken minute you’re doing something wrong !Also , why tell a customer you don’t have the key to the bathroom ?! That’s ridiculous and no sign saying out of order ?this establishment shouldn’t be open for business if you cannot control and enforce the law of food chain safety.

I ordered in person and less than two minutes later I wanted to cancel my order and they said they couldn’t… never heard a restaurant not being able to cancel an order.

Mel Jones

Ordered 5 combos with drinks and the guy delivered the food with no drinks and tells me I never ordered drinks when clearly it’s on the receipt

Cameo Pettway

If I could give no stars I would with no hesitation. I went there on 10/12 and customer service was horrible. The girl on the phone kept saying what she couldn’t do. I walked in asked for my order and came right back in because I was missing two ranch. When I told the lady she told me it’s at the bottom of the bag. I already looked and she didn’t want to. All she kept saying is that it is at the bottom of the bag. It took everything in me to not cuss her out. When she looked she got an attitude when getting me what I ordered. I don’t know how or why they still have her but horrific customer service. They need to revamp or give some customer service training to their employees. Never in my life will I go back there. I don’t care if it’s the last wingstop on this side, I would rather drive to LA than be at the Murrieta wingstop.

Caitlin Aquino

I ordered in person and less than two minutes later I wanted to cancel my order and they said they couldn’t… never heard a restaurant not being able to cancel an order.

Carrie Washington

They literally served my son 6 chicken nuggets the size of McDonald's happy meal for over $15. Most of them were barely bigger than a $.50 piece.

DIANA

Wings tasted like recooked old wings. Also didn’t receive the flavors we ordered.

Jimmy Fontel

Wing Stop off of Clinton Keith DO NOT KNOW how to follow instructions! Every time I order online, I request for extra crispsy! Always get it extra soggy! Incompetent employees!

Abby

Just ordered here , waited 30 minutes for my God damn order for them to screw it up . A lot of customers have been complaining , unprofessional service. No wonder why you guys have 2.7 stars. Yall don’t listen .. oh & they don’t wear gloves while preparing food & making food!! Call that food poisoning, cross contamination. Why work at a fast food chain if you can’t comply with the rules and regulations ?! How the hell did you have a good handler card ?!! Needs to be taken away before others get sick . Better yet close down .. new management please !! If your customers get sick , thatd a big fat lawsuit . Close down your wingstop store !! If you guys can’t do your job right and for every customer to be complaining every freaken minute you’re doing something wrong !Also , why tell a customer you don’t have the key to the bathroom ?! That’s ridiculous and no sign saying out of order ?this establishment shouldn’t be open for business if you cannot control and enforce the law of food chain safety.

Kylie Cherry (Cherry)

Horrible workers absolutely rude talking badly about customers in the kitchen as if we all can’t hear them. I would rather drive an extra 30 mins than ever visit this location again. They are always rude, take forever, and mess up your order.

Brandon Miller

I placed an order at Wingstop the day before the Super Bowl, only to be informed that it would take an additional two hours for my order to be ready due to high demand. I requested a refund and waited patiently, expecting a resolution. After two weeks, I followed up only to be told that the system was experiencing issues and that I should wait a month for further contact. A month later, I still had not received any updates, so I visited the store in person. Unfortunately, I received no assistance and was told to wait for the manager, who still did not resolve the issue. The entire experience has been incredibly frustrating and disappointing, with no clear communication or timely resolution. I regret to say that this is the worst experience I have had with customer service, and I am still without a refund.