Extremely friendly people work here. The food was great too. 👍

Lisa Vega

Ordered delivery from this location for my husband. I never got the delivery drivers name but he was super professional and nice. The food was hot and fresh and he delivered everything on my order!

Kirsten Lopez

Ate inside for the first time ever and had a very pleasant experience! Star was our server and she was absolutely awesome!! Will definitely be returning 🥹♥️

Jubilee PNW

I was on the road and needed something quick that was also good (and not too terribly expensive)...wings sounded perfect!! I was having a bad day but Melissa was super friendly, nice, and made me laugh. Wings also hit the spot 🎯 the sit down part of the restaurant is the classic Pizza Hut that us 90s kids grew up so the nostalgia is a plus. I will be coming back here when I'm in town.

Joshua Morales

The staff was GREAT especially ROCKIN' RONNIE!!! So friendly and Rockin' Ronnie went out of his way to not only take care of us and the other table that was enjoying their dinner, but he was also going above and beyond to make us feel comfortable AND taken care of! Good food but even better staff! Everyone was working hard and making sure the customer were happy! THANKS ROCKIN' RONNIE!

Herlinda Martinez

Melissa is always SOOOO helpful and pleasant.....especially when I'm the one who goofed up an order. She took immediate action and got my order right! Thank you Melissa for always being so kind!

Julissa Amaya

Today we went to eat pizza and wings, they were really good 😊👌🏼❤️ The people there are so nice and friendly they gave us an excellent attention! We are going to come back for sure!!! See you all soon!

Kevin Cooper

Walked into place my order had the most pleasant experience I've ever had at any Pizza Hut. Furthermore it's one of the few that still has a dine-in option and a great dining room friendly staff great food. Shout out to Rockin' Ronnie

Good pizza. Today we got our pizza and it seemed like it was in the oven a tad too long. I had ordered fried cheese sticks a honey bbq traditional wings. We went to pick it up and only got handed the pizza. I asked, how about our cheese sticks and bbq wings? The girl went back and brought it to us. When we got home we noticed the bbq wings were hot wings like in Tabasco sauce 🔥. We ate it but not what we ordered.

The restaurant appears to do mostly a take-out business now but I was there a little later than lunchtime. I love their thin and crispy crust and when I'm in the mood for it I sprint right over. Since I was eating in, I ordered at the counter by the drive-thru and waited at a table. The pizza quikly arrived and woth a smile. Pizza tasted great and I was even able to take some home for later.

Thin crust pizza could have been a tad bit crisper, but still good food.

Kaitlynn Garza

Speaking for myself only, the pizza was good and hot, the guy who gave it to us was nice and overall didn’t have a bad experience (I picked it up in person) I will say the inside gave serious Five nights at Freddy’s vibes, I’d say leave the 80s aesthetic chairs but clean em up or get them reupholstered and paint the walls or something. Add pictures of pizza or do literally anything to make it more inviting for the employees atleast!

Felix R. Mireles

The staff was friendly and helped us with our order. The pizzas came out to our specifications and tasted great. We will definitely be ordering from this place again.

+4

First let me say the staff were nice and the pizza was adequate. But, on arrival we saw " dining room open" signs all around the building. Once inside a staff member ask if they could help us. I said "two please for dine in". She said "really? We don't get many people who eat here." We were shocked at this statement. The dinning room had no lights on and only light coming through windows. The tables were dirty and the floor was littered with cardboard pieces from putting pizza boxes together. If don't want customers to dine in, take that "dine in✓" symbol off your web page and take down all those "dinning room open" signs off the building exterior. We love Pizza Hut and drove 40 minutes to dine there. It was kind of sad!

We have ordered from here many times and have never had any problems. Just received our order and this is what it looked like. One half has sauce and one half does not. The one on the left is clearly older because it is hard and burnt. They did not deliver the sauces for the pizza either. When we called up there they were extremely unhelpful and the young girl really didn’t care. Definitely not going back.

I David

Food was fine. Normal pizza hit. Good for pickup but I wouldn’t dine in. No ice or fountain drinks. Place was clean just not well equipped for dine in.

My daughter loves Pizza Hut so for her birthday I spend almost 200 dollars and missing some of my order. Now these things happen but I can't get through to the store and I get bounced around through departments after choosing options. Really no answer. People answer to take my money but not to deal with missing portions of orders. Very upset and done with pizza hut. My daughter won't let me leave a 1 star so you can thank her for that

Simple customer service. Not allowing a customer to sit at the drive thru window for 10 minutes without any type of acknowledgement. Even a simple “hello, we’ll be right with you” would be nice. The food is great but I remember why I stopped ordering from here and began using a competitor. They simply provide better service (not better food).

The ordering process was disrupted by errors 3xs over. I was going to give up but my kids were having a fit and wanted Pizza Hut rather than pizza from anywhere else. Finally placed the order. The delivery took well over an hour. 3 pizzas, bread sticks, & a soda. 2 of the 3 pizzas were incorrect. They did taste good but overall weren't what I ordered and paid for and were cold by the time they arrived which again, was much later than the projected time.

Order was delivered maybe on time, no one ever rang the doorbell or knocked on the door to let us know our pizza was delivered. When we checked over an hour after delivery time, it was discovered at the end of the front walkway, covered in flies. Called the store and was given the option to have it remade and redelivered, and I asked for an assurance that the delivery person would at least knock or ring the doorbell upon re delivery. At this point it is 2 hours past the first order. This is not the first issue with delivery from this location.

Went to pizza hut tonight and decided to also get a side of fries which is $3. The problem is the amount of fries we got was absolutely ridiculous! Now I see why they have so many negative reviews. Not the first time I’ve had troubles here just never really wanted to leave a bad review.

I order at least once a week. Unfortunately there is always something not right about the order. I can no longer upload pictures.

We ordered a cheesy bite pizza and paid over 30 dollars for delivery. No cheese what so ever in the bites and the dipping sauce containers weren’t hardly enough for about 4-6 bites. Very disappointed !!!! 😡😡😡

Walked in , no one waited on me , they were busy at a drive through so I waited and young girl looked at me said nothing a customer told me I needed to go to the other side to order I said oh ok thank you Well then I told her and she got it no.problem.had to.use the bathroom and man the first stall it was not very clean the toilet had bright yellow pee in it 🤮 & it wouldn't flush so I stuck my hand in the tank and pulled the flapper doesn't take a rocket scientist to figure this out ( Sure hope this matter gets resolved I'm a paying customer I'm not paid to fix toilets but if I were i.would offer a quote with a figure

The only reason I even gave this place a star Is because at least the pizza was good. 1.service was abismal 2.our drinks were delayed because the syrup had to be changed out, however our server didn't explain that to us until I asked. 3.rude and inept server very poor uniform (dirty, wrinkled) 4.dining room was empty aside from my party and another. Yet most of the tables had not been bussed. 5.last but certainly not least the bathrooms look like they hadn't seen a good cleaning in a couple of days and maybe even a week. I love Pizza Hut as a brand, but if this is franchised then corporate should pull the franchise. I can honestly say. Not to be malicious....the single worse dining experience I've ever had to endure. We still paid - tip and politely left. Even though I was fuming. I will not return and I will let my friends and neighbors know of our experience.

The delivery driver left a message on my phone stating they needed my apartment number and the gate code, which I know was entered on the site and I made sure it was and I have never had a problem before. After she stated she needed those 2 things she proceeded to state that "You won't be getting your pizza if she doesn't get it." This is not the right way to handle this situation and maybe calling the store to verify would have been smart to do before threatening a customer. Once she delivered she tried to argue to look at the receipt. I know times are tough right now, but that is no way to handle a customer.

I thought given the latest reviews maybe they had fixed their issues. The pizza was so unevenly cooked there were a couple of pepperoni that turned to dust. The crust could have been made from the box it came in. I gave them 1 star simply because I didn't find any foreign material or hair in the pizza.

If I could leave a one star review, I would. When we called in our order, they said it would take twenty minutes for it to be ready. When we got there, we waited at one register for ten minutes before someone even acknowledged us and they just told us to go to the other register. There we waited another twenty minutes before being acknowledged. Finally, I had to call out to someone walking by, and asked if I could see if the rider was ready, I tried to be polite as possible and the man was very uncaring. Then the chicken wings we ordered weren’t even ready. Finally, he gave us the food but we had to wait for someone to even ring us up! Very displeased! I was going to leave a review through their survey system from the receipt but they didn’t even give us a proper copy of the receipt with a code to leave the survey!

Very disappointed with this location and the service here especially from the manager named Ryan. A friend and I placed an order online for delivery, we got a text confirmation for the order. We were noticed it was out for delivery and we waited and waited. We finally called after 20 minutes and we’re told the order had been cancelled. That they called us and how was it their problem for the order being canceled when we put our number in wrong. Mind you we had already received multiple texts from them. When we explained this all we got in response was, well we can’t do anything about it the order has been cancelled what are you expecting to get from this call. This order was supposed to be our lunch during work. No empathy or sympathy was shown only rudeness and contempt. I don’t really suggest eating at this location especially if Ryan the “manager” is on duty.

Worst Pizza Hut I have ever been to! Why have a dinning room when all you are concerned with is the telephone, drive through and pick up?! the back had like 5 or 6 people running around and had one poor girl to do the whole up front! she was doing the register, running the phone, running the pick up, running the dinning room! hell I'm surprised she didnt have to go back there and make pizza's as well! Then on top that the dinning room sucked in quality and the pizza was badly made. I will never return to this particular Pizza Hut ever again!

Your version of customer service is a JOKE! My son specifically requested pizza from you guys for HIS BIRTHDAY. I placed my order online (to make sure that it was right). Got my confirmation email (including my note to confirm the order by phone) stating my order would arrive at 6:32. No one ever called to confirm. I called the "store" (which is just the call center) at 6:40 spoke to a very nice woman who said she would have the store manager return my call updating me on the status of my order. No such call ever came. I called back at 7:02, was given the run around, and was put on hold for a call center manager. Sat on hold for 23 minutes and gave up. Called again. The lady that answered this time gave me the direct number to the store... Again... Back to the call center... More run around... And more holding for a manager. After another 32 minutes on HOLD, I again... Gave up. At 8:07 our order FINALLY arrived. The driver stated that they had "forgotten" to make the pasta that we had ordered. WHAT??? That was HALF the order. FINALLY sat down to COLD pizza and pasta for my sons birthday. We will NEVER order from Pizza Hut in New Braunfels EVER again.

This is by far the worst Pizza Hut I've ever been to. We ordered a pizza and forgot we were sitting there for almost 40 minutes and then said here's your pizza in our warming oven. This place is absolutely horrible. They said they were going to refund our money and never did. We ordered a large pan pizza and got a medium

Poor food service. Food is cold order total of five items,missing one item. manager Chris and Norma rude and disrespectful recommendation do not go there when Chris and Norma is running the Pizza Hut thank you bye

Don't waste your money. I'm a patient person and I try to be extra patient with restaurants due to the pandemic, but the service and food quality rapidly and unapologetically declined at this location. I would even wait a while between orders to see if issues were addressed. No luck. I ended up making two complaints to corporate for separate orders. The first was never answered. The second time I wanted a refund for the pizza that showed up without sauce, as well as other dishes that were inedible and went in the trash. Which says something, because I'm not a picky eater. Corporate refused to refund my money, and would only offer to have the store remake the order. With consistently low quality, that's not an attractive offer. I may order Pizza Hut again someday, but never again from this store. For now it's Marco's, which turned out to be a better quality chain anyway. I hear Bootleggers is pretty good too if you need a locally owned recommendation.

So like the worst experience imaginable. Four hour pizza wait, when you call to check on your pizza you get a corporate number, where clueless call people not working in the store tell you they don't know anything. You basically wait on hold 5-10 minutes for someone to look up your order and repeat it back to you. If you want further assistance you wait on the phone another 10 minutes to be transferred to a supervisor who also knows nothing about your order but will call the store for you to see what's going on. You wait another 10 minutes to hear third hand about whatever BS reason your pizza is not ready but will be soon. And while apologetic nobody offers a discount or refund or anything of value to compensate you for all this time you're spending "ordering" a pizza. Repeat this cycle two more times and that's what it's like ordering a pizza from this company. And to make matters worse not the first time this exact thing has happened to me. Shame on me. Never again.

Forgot the wings burnt the pizza. On hold for 20 min. Chose prompt 1 instead.. Very apologetic and helpful. Promised replacement in 15 min. Took 2 hrs. By 930 pm, we already ate. Still was not right. Spend your 90.00 elsewhere. Lesson learned.

Update: we were given store credit instead of a refund for what we didn’t get. When we got our food delivered (after ordering through their website) we only got half of it and when we called to let them know the “manager” Michael was rudely talking to us like we were calling the wrong store and was automatically saying he couldn’t find any of our information but then randomly said we had ordered 2 hours before that call when in reality we had just gotten our food which took an hour to be delivered. Then he hung up on us. Nothing was resolved, no money back or the other half of the food we ordered. Just horrible customer service. The quality of the food wasn’t so great either.

There was 1 delivery driver and you automatically go to a third party- not stated in the app. I did get my pizza an hour after it was supposed to be on its way. It was not fresh, the cheese had set and the crust was hard. The buyer should know it is going to cost damn near $50 for a $23 order, in the pizza hut app. No discount was even offered.

This place does not even deserve one star. I ordered my pizza over 3.5 hours ago, which was a 90 min delivery time. After two hours I called customer service, they confirmed my order and placed a message to the store so that they could call me and give an update. No one called. After three hours called customer service again, they transferred me to the store and after several ring I received a busy signal and a disconnect. Now time for bed and I wonder if sometime in the night they will show up. I thought Pizza Hut was a large company that can handle and prepare for holiday weekends. Very disappointed. How do I get my charge credited back to me?

I ordered a simple delivery and about an hour after waiting I decided to call and check up to see where it was at. They said sorry about the wait and it is on the way, so I said sounds good. No issue, not a big deal...then I wait another hour and a half and its still not at my house so I call back and they tell me its been sitting there the entire time. They then decide to charge me for delivery even though I've waited 2 and half hours.. If you're going to get pizza get Papa Johns, Pizza Huts a joke.

I was extremely disappointed as to how much Pizza Hut has engaged in downsizing the size of a Large Pizza and the measures they have taken to reduce the portions of extra ingredients that a customer pays for. They cannot say they were busy because I saw 5 employees and not everyone was working. To include the dining room was empty but filty with a dirty floor, tables and benches and windows were super dirty too. From my perspective I feel if employees in a restaurant have Time to Lean, They Have Time To Clean period and no excuses. So your employees and managers need to put a Lil Pep in Your Step!!!!

The service was great however management and Pizza Hut should be ashamed of theirselves for making these employees work in this very hot building. It had to be 85 to 90 degrees inside. We just picked up pizza and immediately when we walked in the heat made you want to walk right back out. Had I not already paid for the pizza I would have. I can’t believe any company let alone a major chain restaurant puts their employees through this kind of torture. You definitely have dedicated employees to put up with it.

I would give no stars if I could. Placed an order for a pizza at 9pm exactly and waiting over 2 hours before finally having to cancel. I called at 10:30, and now 11pm, when I called I was told the driver would be another 10 minutes before he can even reach the store?! How does it take OVER TWO HOURS to deliver ONE pizza?! I’m paying upfront and ahead of time for pizza that has been sitting on the counter for two hours?! When I told this to the employee I was told he’d “check” if it wasn’t cold before sending out??? I went ahead and had to cancel. It’s ridiculous and completely unprofessional.

Their wait times for delivery are always 1-2 hours and often 4-5 hours. Management is unavailable to talk to customers. Eating in the place is not much better. They were friendly but with just 8 total people (not parties but people) in the building it took more than an hour to get 2 pizzas. Food is good once you get and reheat it, but you could make m it at home faster even if you had to go to the store for the ingredients.

Wow this was the worst experience I've had ordering pizza. The wait was 2 hours, it's Saturday so okay I understand; when we finally got the pizza it was mildly warm and incredibly undercooked. Drove to the store to see what could be done and they did end up doing a refund and remaking our order. Upon going to pick up the new order, they had forgotten about it and quickly went back to make it only to mess up the order again (wrong style pizzas and undercooked). Decided to just leave the disgusting pizza there and go get In and Out. Seriously they have a low rating for a reason, just don't bother and go elsewhere.

TOTAL DISREGARD... So I placed an order for a delivery deal listed online. My order was here in good time being the time of day it was so I got my food and noticed that my order was not complete and called in to have it corrected immediately. The representative assured that it would be fixed and resent. Around 45 minutes had past and I decided to call in to check the status of my corrected items and requested to speak with a manager. I spoke with Katrina and informed her of my concern and boy was I surprised at her response. Instead of an apology she gave an extremely condescending and combative tone telling me that and I quote, "We've resent you food and at least it's free!" to which I replied that my food was not free due to the error made by your team member thus inconveniencing me in having to go through this rude conversation, wait again on food, and deal with extremely poor customer service. I have ordered here literally once of week since my children have been out of school and so far no problems, but encountered such a poor display of customer service or better yet people skills really did it. Katrina's attitude and blatant disregard along with disrespect being enough to make me not ever order from this location but also write a review on how poorly I was treated due to their error.

First time I called in and ordered delivery I waited patiently at my home for about 2 hours...pizza never came. I tried to call but didn't get any answer. They also never tried to follow up with a apologetic phone call. So here I am a few weeks later...I decide to try again. I call in and talk to someone I went ahead and mentioned the problem I had the first time. She said it looks like you have a 25 dollar credit to your account so we can apply that to your order. The balance is 3 dollars. So again I wait and the food actually shows up this time. But, they want me to pay the full 28 dollars. I said no mam there is a credit on my account. We went back and forth while the delivery person sat outside for 20 min. Needless to say they never gave me the pizza so I told them I would rather not take it. Worst experience not only once but twice. Horrible customer service. I only live a mile away, if that. If I could give no stars I would.

When I placed my order online it said wait time was 55 minutes for delivery. I thought I was a little long but my pregnant sister really wanted it. We actually ended waiting for 1 hour and 30 minutes before the pizza arrived cold. Not warm but cold. This is not the first time this has happened. I have ordered and they actually did not deliver my pizza for over two hours. Save your time and money order from one of the other pizza places we have in town. We do have a lot of options in our town. Pizza Hut needs to step up there game.

Better customer service at window. Our pizza looked and tasted like it was reheated. It was dry and very thin. Need to make a better pizza. This was our first time at this location. We just moved to N.B. and the Pizza Hut in San Marcos always tasted fresh. And 75% of the time it was a delivered pizza.

I live in a brand new neighborhood that was built directly across from an older preexisting one. I have seen pizza hut going in and out of that neighborhood but they can never seem to turn right and enter ours because it doesn't show up in their system and they can't take general directions. We called and placed an order(I guess you talk to a call center when you do that and they send your order in to the nearest pizza hut to you?) They sent it to the wrong place, more than an hour away. That place received the order an hour after we had placed it with the call center. So we called and were directed to that specific pizza hut(thinking it was the one literally down the street from us) because an hour had already passed, where they told us they had just gotten the order and because we weren't in the vicinity they canceled it. Weren't going to call and tell us, "hey, wrong place, we canceled on you!" Nothing. So we called the call center again and were on hold for 35 minutes before we talked to a manager and got a refund and a coupon I'm sure as he'll never going to use on a restaurant with its employees heads so far up their asses they can't actually do anything helpful. I'm not really talking about this specific pizza hut though since we never actually got anything out of them. So take what you will from this, I'm pissed but I'll just make a super late dinner for my family and get over it.

I feel bad, because I believe they were under staffed. BUT the atmosphere felt dirty, and our pizza had almost no cheese on it. We bought stuffed crust, and there wasn't any cheese in the crust. We also heard the cashier tell some people that they would have 1-2 hour wait. We luckily didn't have to wait that long. As we were waiting, people were bringing their pizzas back in.

WORST EXPERIENCE EVER SAVE YOUR TIME AND MONEY!!!!!! Worst pizza hut I've ever been to. It was maybe almost 11 when we got there my friend asked if dine in was open still, the lady said yes then we ordered waited got the worst sweet tea we've ever seen. Looked like mop water. Lady comes back with our pizzas not for dine in but already in the boxes at that point it was 11:15 her response was we put them in boxes because we are already closing....when it clearly says at 12 they close. We pay, we leave and get to the hotel and the pizza was not even made right still doughy and you could smell it. The worst place!

I placed my order. When I placed the order it said it would be delivered by 745pm CST when I didn't arrive I tried calling the store several times and couldn't get an answer. So I went to drive to location to check on my order and when I opened my door to leave the pizza was sitting on the ground for I don't know how long because the app said it was still out for delivery.The last time I called I was directed to the call center which transferred me to the right department. The gentleman said he was going to look up my order and with no warning placed me on hold and transfered me directly to the store. When someone answered the phone they answered and said "gay frog emporium" and when I responded and said excuse me they asked who it was then hung up the phone. My issue is that my pizza was delivered and put on the ground and I don't know when it was delivered due to the driver not ringing door bell or knocking and letting me know it was delivered. By the time I saw it outside it was cold and disgusting.

Horrible experience. Unprofessional. I ordered on the app and when I got my food I was missing a pizza so I call it in and they tell me they will get me a re make pizza it will be ready in 30 minutes. When I go to pick up my order 30 minutes later they say can’t find it, so I told them what pizza it was (one large stuffed crust) and he said I’m sorry we are baked up it is in the oven now maybe 15 minutes. Which okay I understand it being busy so I pull up and start waiting but I kept an eye on the time. I go ahead and pull up to wait for my pizza well I’m not kidding 30 more minutes go by cars behind me are leaving and so I go in and remind them about my ONE large pizza that now has taken over an hour. When I go inside they say we ran out of stuff crust a long time ago.?!? So why was I told my order was in the oven when it wasn’t. I was so frustrated. And there were so many people in line also getting refunds for messed up orders I just left with no pizza at that point because waiting over an hour for 1 large pizza is crazy. I will not be back. Waste of my money and time. Also overpriced greasy pizza!

Bad service from your cashier, all angry for not speaking English well, he threw things at me, his face was racist towards me, I wouldn't come back for anything 😡 He threw the change at me and snatched the money out of a very bad temper from my hand.. I would like an answer from a manager 😡😡😡 he got stupidly bad when I asked in English if no one spoke Spanish 😡😡 and in the end he handed over my pizza very reluctantly

DO NOT ORDER FROM HERE! Ordered for delivery on a Friday night. Call center told me, because you couldn't get a hold of the store, Door Dash delivered it after an hour. Then said it will be there in 10 minutes...? After 2 hours I cancelled it and said do not charge me because nothing had delivered and he of course noted his system. Well we got charged and went to the store on Sunday to the dirtiest store. Waited on the obviously terrible manager "Eston" to help us for 20 minutes but he was too busy and all the employees said he does what he wants... We told him for you? They had no corporate #s to give out. Really a shady place. Read the other reviews. This store is terrible and I'm sad they made me put at least 1 star to leave a review. A lot of other places in town with great customer service.

Our pizza took 2 hours to get to us on a Thursday evening. Over an hour past their projected delivery time. We called since the app had given no updates. The person (female) that took our call was extremely rude, non-apologetic, non helpful as to where our order even was. She said “we are extremely backed up tonight and it’ll get to you when it does, obviously I’m not an oven so there’s nothing I can do.” We then requested a refund and were told “we don’t give refunds” as she proceeded to talk over my husband and mocked him and then hung up the phone on him. Just getting a live person at the location was an ordeal as Pizza Hut sends you to a general call center. The pizza arrived 2 hours later and the order was incorrect and cold. Very frustrating and garbage food for not so cheap prices. Our last time with Pizza Hut for good. Trash corporation with no care for customer service

I've tried ordering from this place several times, and every time has been a terrible experience. We love Pizza Hut, which is why we kept trying this location, hoping for a better experience. However, this will be the last time we order from here. The food has been terrible every time, and we waited over 2 hours for our delivery, only to receive terrible food and missing items from my order. I've noticed similar issues in other reviews, such as items not being delivered, and despite calling this location multiple times, I can't get ahold of anyone. When I contacted the corporate location, I was told that I should receive a refund and an email confirming it, which I never received. I definitely would not recommend this location to anyone.

Ordered a pizza to be delivered to a friend's place. The drink wasn't included. Driver had an attitude and argued that the apartment number was not on the order. I double checked. I had put it there. It was on it on my side. Tried calling multiple times to be hung up on and then told they'll have a manager call me back in an hour. I waited as I have worked food service, I understand it can get busy. But I have not gotten a call back. I have called again and there is no answer or been hung up on. This is ridiculous and so incredibly disappointing.

The manager CHRIS is very rude he hung up on me in the middle of a conversation trying to handle an issue with me getting my order 2 HOURS LATE then on top of that part of my order was missing

I used to order delivery from this Pizza Hut location specifically because they used to have Pizza Hut delivery drivers on staff. Now, I ordered today and found out that they contract out the deliveries to Door Dash drivers, and boy it is a royal mess! My Door Dash driver waited at the store for 11 minutes after the order was already done before they picked up the order. I ordered at 2 pm on a Monday, so I highly doubt that there was a line in front of her. Then she got lost twice on the way to my house. I live at the end of a 1.5 mile straight away street. The Door Dash driver turned down two different wrong side streets over a mile away from my house. I don't even know how that is possible with the gps on their apps. So I call the driver and she hardly speaks any English at all. Finally, after about 1 hour after I order, the food arrives. The pizza and melt were both ICE COLD, I mean basically refrigerated. The driver did not have an insulated pizza bag and the AC in her car was jacked all the way. I've never been served food so cold before in my life! I will never order delivery from this location again. And I will probably just do carry out from Papa Johns, which is closer to my house. It is such a shame because this location used to have their own drivers that were fast and friendly and used insulated delivery bags so the food was always hot. Well, those days are obviously over. :(

I have ordered maybe four pizzas from this location since moving to the area and they have never once used the actual amount of sauce that is supposed to be used on any pizza. I have never in my entire life had such dry inedible pizza. It is like even though I ordered extra sauce they failed to use any sauce. I stopped buying the cinnamon bun minis cause they are so always undercooked and never do they use enough topping sauce. I am saying go to a different Pizza Hut, cause using the gas may suck but at least you can actually get a good pizza elsewhere. Update; I stopped eating here for a while because of the lack of sauce, the fact the employees are so disrespectful especially to a disabled US Army Veteran and now they can’t make the cinnamon rolls without first burning the crap out of them and then not adding anything close to the amount of frosting that they should have

If you don’t want to speak with people don’t work a customer service based job. I went in to pick up 2 pizzas I ordered online. I walked in and was asked for my name. I said my name and I was picking up 2 pizzas. the girl working said they had no order for that name. I showed her the email confirmation. Her response was “I can’t do anything with that”. My response was “it’s your confirmation”. She stared at me for a second then said “maybe I can look by phone number”. Gave her my number. Oh, there it is. And said my name back to me pronounced slightly different. Turned around opened the warming box(which has 3 different orders in it. 1 with one pizza, 1 with two pizzas and 1 with three pizzas). She put/tossed my 2 pizzas on the counter and walked away. I don’t think the rude attitude from a snot nosed child is uncalled for. If I and other people don’t buy pizzas she has no job. I’m in hospitality. I have bad days but guess what I don’t get to do, have an attitude with a customer for no reason. The serve I have experienced at this Pizza Hut has made me think I should find another pizza chain to pick up pizza at in the future. If I have to drive and pick it up anyway, I can drive somewhere else.

I ordered delivery, and it was switched to Door Dash. I received a text stating my order had been delayed 30 min. No biggie. Later, I received a text saying my food had been hand delivered. It had not. I called the Door Dash driver to no avail. I then spent 30 minutes on the phone with Pizza Hut customer service in an attempt to remedy my situation. Never received my order. I also was never able to speak with anyone in the actual store I ordered from, as Pizza Hut appears to have outsourced their phone operations. I hope to receive a refund. If I wanted cold and mis delivered food, I'd order from Door Dash myself.

I couldn’t help but notice upon receiving my order from the delivery driver, that my food smelled like trash. My kids took a few bites, I had two slices & ended up throwing it up. Do with this info as you will.

Absolutely ridiculous!!! They use an out of country call service!!!! Who does that??? The call center is in India and you can't talk to the actual pizza hut... order got messed up and there was no way to fix it because the call center has no way of refunding or canceling the order. 🤬🤬🤬 We are still missing a pizza and can't get anything done about it.

This place is truly the worst. They cancelled my app order and sent me an email, no text or update from the app. Please fix your app!!! I decided to give them another chance so i called them and tried to do delivery. the lady accepting my call apologized right away and let me know that no one trained her to do this job and this was her first time and they she would try. I even gave another chance.... she could not spell simple street names correctly, after helping her spell English words, i decided to cancel and not order from them. If they can do anything right thy would prob not get my food right. Can i give 0 stars?

I don't feel it's unreasonable that, when I order a pizza for delivery, I expect it be delivered at, by or close to the delivery time given. On November 12, 2023 I ordered 1 large pizza, 1 8pc wings and a 2 liter of Dr. Pepper at 4:45pm and was given an ETA of 5:30pm. 20 minutes later I receive a notification that my order is being delivered by a third party, and I should reach out to them for updates on my order. The party in question (Door Dash) did not have a valid number listed for the driver, as I tried the number 6 different times and received a disconnected notification each time. The order did not arrive until 6:30pm. To make matters worse, I did not even get the wings and the pizza was so cold that I had to heat it up in the oven at home. I called Pizza Hut, where they promptly transferred me over to the store where the order originated.... multiple times, as the store never answered. Pizza Hut then had the audacity to email me asking about my experience and wanted to know if I'd like to leave a Google Review. So here is my review. I have absolutely no intention of ordering from pizza hut again and will be sure to let those I associate with know about my experience as well. As for the owner of this location - I've read your responses to other dissatisfied customers that have had subpar experiences with your establishment. DO NOT thank me. I did not write this review for you. You have made it abundantly clear that the reviews left here mean nothing to you. I wrote this review in the hopes that others will read it and look to another establishment for their future pizza needs. I do not care that you are apologetic, disappointed, that you appreciate the feedback or that this wasn't the experience the you wanted for me. If any of that were even marginally true, you wouldn't have the same canned response for every bad review left here.

I placed an order on 3/22/24. After placing the order, I received notice that door dash would be picking up the order. I then received a phone call from a door dash driver telling me that the manager was being very rude. The door dash driver was very apologetic but said he had too many orders to deliver mine. He suggested I call and cancel my order as there were some serious issues going on at this location. I called and was sent to a customer service line, who tried about 5 times to get me connected with the store my order was coming from. There was no answer at this number, customer service tried to get through to the manger themselves and the manager said the order was canceled. I was suppose to be refunded and still have not been. On my app, it says the order was delivered but it never was. I have tried to call back and no one will answer at this location. This was a very disappointing experience after having several other issues with orders from this location.

Placed an online order at 7 pm, by 7:50 our food had not been made yet.. the guy said somebody ate it when we got there at 7:20 to pick it up lol??? Anyways once my husband got inside to ask (we were told to park in a curbside spot to wait for an additional 10 minutes) he noticed ANTS all over the counter. 20-30 ants crawling around the counter where food is served. Please do not give this business your hard earned money until they learn how to serve food safely.

This is the second time we ordered a pizza for delivery. We specifically ordered a 'large; lite sauce; extra pepperoni (Which costs more); extra cheese (Which costs more)' ... What we got was a 'large; regular sauce; regular cheese; some kind of meat (hamburger?); onions; bell pepper; mushroom and nobody cared to make it right! So, we paid more for a pizza with ingredients on it that we never order because we just don't care them. We hold accountable not only Pizza Hut but Door Dash as well. Too bad Gattis Pizza doesn’t deliver this far!

Worst Pizza Hut I’ve been too. Wings were dry and taste old.

Hello. I’m a DoorDash courier. Early this morning I was trying to pick up a DoorDash order at this location. And I had shown up less than 10 minutes after the store had closed. While trying to see if there was anyone in the store, I took note of a stack of pizzas just sitting on the counter. I had proceeded to go through the drive thru and the employee, who after investigating figured out was the manager, was speaking very rude to me in an agitated manner. Despite the stack of pizzas behind him, he insisted that he didn’t have my order. Still being rude, he then sent me on my way. I canceled the order, and while verifying the cancellation and reasoning, I sent a picture of the restaurant and the stack of pizzas through door dash. If he was within his right to not give it to me, I can accept that. But I felt the way he spoke to me was unbecoming and unacceptable for a manager of a professional establishment.

This was the nastiest pizza i ever tried to eat. Half a piece and I threw the rest away!!! How in the hell can you burn it and yet have it raw. Please if you read this never ever eat pizza from New Braunfels Pizza Hut.

I just moved here and waiting for my apartment to be ready so I’m staying in a motel in the meantime. I worked a 13 hour shift as a nurse so I decide to get a calzone. My girlfriend also wanted food but I already ordered. I go to pick up my order at 1120pm and ask the worker there if it’s okay to place another small order for my girlfriend. He gave me so much attitude because I asked him. I decided not to order anymore. I asked him for his name and he replied “Mike hunt”. Kid thinks he’s clever until I go speak to the main manager on how he acted. I’ll NEVER go to this Pizza Hut again.

Absolutely the worst pizza joint in New Braunfels, the wait times are ridiculous. Every pizza chain in New Braunfels is better than this place. If you order please go directly into the restaurant and do not use any 3rd party because they do not prioritize 3rd party orders at all. Even when you go inside it will still be a long wait. Speed of Service still remains an issue at this place and their sales volume isn't even on the level of the other pizza joints such as Marcos, Papa Johns, Dominos etc. avoid this place

Ordered pizzas online for pickup. Arrived 30 minutes later and we were told that they cancelled our order (due to being out of dough) without notice because if they send out notices it “makes them look bad” so they wait for customers to show up to tell them in person instead… bad business practice on the regional managers part. Such an inconvenience.

Ordered a stuffed crust pizza online. This was the second time and each time the pizza is semi cooked and half raw. This time around I checked it before coming home and the worker said it was fine the oven is just now working correctly. This is 2 months later. When I got home to eat my pizza the bottom was very white and uncooked. Definitely will not be going back to this location.

What is this trash! I ordered a stuffed crust with pepperoni and jalapeño and it barley has any cheese! Its all marinara sauce! This is ridiculous! I demand a refund . Photos are attached below!

If I could give a zero for this place, I would. The pizza was dry and disgusting!!!!! This place needs to be shut down immediately!!!!!!!!!!!! Horrible food!!!!!!

Heather Diaz

Don't order from here Ordered food 3 days ago for delivery they took my money and never delivered my food so I called i could hear the manager talking about me to the gm she told me to call him the next day she said his name Is Chris so I called this morning at 10 like she said. He said he would refund my money on my card i will get it as soon as he put it in okay cool but I never seen the money then I call when I get off work and I explained again who I was to the manager she said I will take care of it give you a refund so I gave her my card number and she said it will be on there today. Well im looking at my account still nothing so I called back and a lady answered and told me oh 3-5 business days well I could hear the manager Star in the backyard yes 3-5 business days. Totally unprofessional and ripp offs do yourself a favor and go somewhere else

Natasha Davis

We ordered 3 pizzas for around $50, but were HIGHLY disappointed. The flavor was lacking, the stuffed crust was thin and had a hard section before you got to the cheese. There was also HAIR IN THE CRUST! We will not be ordering from here again.

Diana Martinez

Placing an order for pick up or carry out is absolutely dreadful. We try to make substitutions in our order and get told we are not allowed to do that it has to be ordered as is and we would have to order a whole new pizza even though, on the website it specifically says we can substitute. When we ask to speak to the store they block our number and hang up.

Ivy Vradenburg

The bathrooms were so gross with poop and dirt on them. Service was slow and unapologetic about the experience for our family. Food is what you would expect out of a place like this.

William Kelly

Here we go again, another big pizza franchise that can't get their act together. I intentionally arrived 5 minutes late so there wouldn't be any issues, needles to say my order still wasn't ready after being 12 minutes late. So I left without my order, do better Ayvaz.This is how you lose customers, Roundtable pizza for me tonight

Luisin Mejia

I don't know how place like this still open without a/c smelling mold even the food had a bad taste i think all the food places they have to have some regulations to be in business but this one have to be out of business

meadow hale

Ordered through the app and upon arrival the guy with the long black/brown hair informed me that that they no longer served the chocolate donut bites I ordered. I was understanding and asked if I could just do the brownies instead but he said no and that it had to be of equal or lesser value. I had asked if I could just pay the difference but he said no. I agreed on just getting a refund for the desert and was going to keep the pizzas instead of just refunding the desert. He refunds the whole entire order and expects me to repay for just the pizzas. I barely had enough money to repay for them and now i'm waiting 2-4 days for the original refund. I’m extremely upset at the whole situation because what if I didn’t have enough money to repay since refunds aren’t automatically back in your account. Also why is something that they haven’t been serving for “3-4 months” still available on the app? Pizza Hut fix your app and teach your employees how to refund single items.

Leslie Rogers

If you like LONG wait times and Luke warm nasty pizza, this place is for you. All others, run, don't walk away. This location has gone downhill. Tonight's experience will be the last! I ordered online for pickup, waited about 10 minutes, and then headed there. Sat in the line of cars to pick up for OVER 35 minutes, get my pizza and drive home. The pizza was disgusting, the pesto pizza had no pesto, and the stuffed crust was room temp, tasted stale. The breadsticks were a brick, the cinnamon rolls were just gross. I will never ever ever go back, pictured for your viewing pleasure. You can't say you weren't warned!

+1

Danny Rogers

Feb 2024……Ordered 8 large pizzas for movie night. 5 of the 8 pizzas were burned. Did not have time to have the pizzas made over, because everyone had gathered for dinner and a movie. I returned 3 pizzas after the movie. The manager said that he would refund my account at a discount for the 3 pizzas. After 2+ months, I am still waiting. No stars!!!!!! October 2024….,I am still waiting for my refund.

+3

alex mims

Wow. Do not order pizza from here. Terrible. Looks nasty. Tastes worse. Called to talk to someone, got hung up on 2x. Go somewhere else. Anywhere else. Hell, put ketchup and Velveeta on a tortilla and you will be better off.