Nariah Smith

Stressed employees , foods amazing , but cooks are slow , ordered at 6:25 it’s currently 7:40 still haven’t gotten my food , there’s people getting refunds because of slow service

Tionoheart

I showed up twenty minutes early I wanted my wings fresh. I ask the girl behind the counter that was hugging herself from the cold the 5 minutes I was there she motioned to the TV screen no words. I waited a couple minutes was ready. Went straight home food was already cold, soggy no sign of a crispy skin. Very disappointed.

Lorraine Cobos

Zero 🌟 Beware don't order online. We never received our food for delivery. If any issue arises they will not take care of you over the phone. You will have to go into the store. Management is very unprofessional and will ignore until she gets good and ready to attend to you. Then will not speak with you or show any empathy. Just laughing in your face and state well idk what to tell you. The cashier has better customer service skills and etiquette than the manager. I will never deal with this establishment again.

Jesus Padilla

Absolutely the worst Wingstop location I have ever visited & it's by a long shot. The wife was craving some tenders from here, I decided to go pick some up since the app was not working. I showed up and noticed a long line from the register to the door & still, patiently waited for my turn. As it was my turn to order I walked up the counter & the girl working the register stared at me but did not say a single word. I proceeded to ask if I could place an order. She looked at me, (was very rude/annoyed that l asked and mildly rolled her eyes) then stated, "it's an hour wait" in the most annoyed tone ever. There was no "sorry for the inconvenience", "sorry for the wait" nothing. She vividly expressed how miserable she was to be there and taking it out on the costumers. This I location has lost a costumer for life. The worse costumer service skills I have ever witnessed at a WS. I will much rather take the extra time & travel to the Wingstop off of 87th than to ever step foot in this location again. Do yourself a favor & travel to any other WS other than the one on 42nd. I guarantee you'll be happy you did. The low star reviews should tell everything you need to know about this store. If I could give 0 stars, believe me I definitely would. Date: 08/24/25 Time: 7:45pm

Jensen Riley

Last couple of times I came I tasted a fishy flavor in the wings or some weird taste. It also seems like they’re getting lower quality chicken that’s like Tyson wings or buffs that’s real fatty. Also why don’t the guys where gloves while touching food they could be scratching their privates or go to the restroom and not wash their hands it’s just gross

Oz Molina

Has to be the most poorly ran business in Odessa. I quit going but stupid me i was craving wing stop. Gave it another try. Online ordering showing 15-20 min. I arrive to restaurant, zero parking. Inside standing room only. Absolutely ridiculous. 30 ppl waiting for orders. Asked for refund, they tell me it can take up to 30 days. Never again, never again.

Marissa Gutierrez

Wish i could put 0 stars, this place needs to be put out of business they told me 40 minute wait so i decided to go to the mall to make time go by faster i came back right at 40 minutes they said 15 more minutes i came back in 15 minutes they told me they are still working on it but it is coming up, i sat inside this time i watched 4 guys just standing around not even checking on the orders for the customers waiting to make sure no food is just sitting around because i also saw the girl thats bags it last then places it in the ready to go section not even yell out the names when its ready this is the worst place & i will never understand why it takes 30+ minutes to make wings, i stopped going to buffalo wild wings because of their service but this is worst than that, these people here at wingstop always put you on hold on the phone & even going in they tell you it takes 30 minutes buffalo wild wings dont even take that long but after all the waiting (i ordered around 1 & left @ 2:30 exactly) the food was great i got what i asked for & they really sauced up my wings

Alexandra Pedrique

1 star only because Google doesn’t allow zero. Over an hour waiting for a pickup order, like they were raising the chickens out back. The staff looked like they were starring in a slow-motion horror comedy: completely disorganized, apathetic, and totally unaware of time. No updates, no apologies, just blank stares and attitude. This place isn’t a restaurant — it’s a masterclass in how to scare customers away. And by the way… if you ever want to witness chaos in restaurant form, come here. But bring a chair, some water, and maybe a 600-page book.

Julia Brindle

So, my husband likes this food. It's never been my first choice but when he's picking up lunch and i have only 45 minutes for lunch at work, then i order from where ever he wants. Almost every single visit, not excluding today's visit, they don't put the veggie sticks in the order and he assumes that they will just do their job correctly. Well, they don't. I've been disappointed on more than one occasion and their little friends will troll you on social media when you review it there. So here is my review. You are obviously scraping the bottom of the barrel for employees. I can never get ahold of the manager when calling to correct an order and the online complaint is useless. They have NEVER refunded me for missing items in the last year. In fact, if he never wanted food here again, it would be perfectly fine for me. Ask the Sonic Owner... i just dont mind never coming back. (Had to get that dig in) STOP FORGETTING MY FOOD. Another thing. You see this picture? These DRY WINGS are swimming in an inch of oil. What did you do? Spoon the oil into my container? I don't understand this. If i wanted oil on the side, i would have ordered that. I don't even know what i could suggest to make things better. You choose bad employees with no passion for food or customer service. To top it off, did they just get released? Because they are beyond disheveled. Not appropriate for work. Trust me, i too, am a simple labor line worker. I am not paid well either. I still deliver quality customer service regardless of that fact. I have also been a hiring manager. So i get it you don't have much to choose from here. Still. Give me my refund from the 8 times plus i was missing food or you completely screwed the entire order up. Sincerely, Sick of the fast food restaurants here.

Christina

This WingStop is ridiculous. The 2 guys behind the counter are answering phones and telling the people, “It’s going to be an hour and a half wait on your order” and also saying it to customers coming in. They’re laughing after they tell people how long the wait is, like it’s funny. The attitude of these 2 are disrespectful and unprofessional. The workers in the back are laughing and goofing off. I am here for a Doordash order, and have been waiting for 45 minutes. The fryers in the back are all filled with food that is ready, but for some reason they’re not getting the food out. This is absolutely ridiculous and frustrating. 0/10 recommended. There is hardly anyone in the dining area.