Cinnabon

I came here for a box and this guy named Juan told me he would give me a fresh box if I waited 25 minutes. Good customer service and great product!!!!!

Juan, Jose + Cecelia were so wonderful and nice and the Orland Mall location! The cinnamon rolls were delicious and right out of the oven!

Erika Trilikis

Thank you Jose for a wonderful experience! So accommodating and hospitable. We will be back!

Liz Nava

Stopped in for a quick treat and ordered a Chillattā—absolutely delicious and refreshing! What really stood out, though, was the excellent customer service from Jose and Louise(I believe were their names). The staff were super friendly, efficient, and made the experience feel warm and welcoming. Even though it was a quick visit, the positive vibe and quality of service made a lasting impression!

Sherri Menza

Always have a positive experience when visiting Cinnabon in Orland Park. Staff is always friendly and very polite. Store is very clean. I frequently stop in to purchase the Cinnapacks for my family. They always have fresh product readily available and service with a smile! Also, the staff always ask if I would like anything else or if I need any additional utensils, frosting or napkins. Thank You for going above and beyond every time I visit! See you soon! 😄

Adam Franco

Rolll was sweet and sticky as usual. The employees all seemed to be friendly and smiling.

Sis Bye

Amazing service and quality. Juan and Aden were very helpful and very patient with me as I couldn’t decide what to get but they managed to help me choose an item with their help. The Cinnabons were very warm and hot and just overall clean and excellent services. Definitely recommend stopping by if you are there!!

Isabella Andrade

I came here for a box and this guy named Juan told me he would give me a fresh box if I waited 25 minutes. Good customer service and great product!!!!!

Carly Gerdes

Juan, Jose + Cecelia were so wonderful and nice and the Orland Mall location! The cinnamon rolls were delicious and right out of the oven!

Ronald Wagner

I took my daughters to the mall just to get out and have some Daddy-Daughter time. Part of any fun mall trip for us is a sweet treat from Cinnabon. But Cinnabon at Orland Mall is amazing. The food is always fresh and even better than the food is the customer service. We always see Sergio. He makes the experience even better, but everyone there is great. Highly recommend. We will be back!

GeorgeMKane

I think the newer staff is very nice, and I'm guessing a much needed management change happened within the last year or so (I had some not so great experiences at this location a couple of years ago). Got the classic Cinnabon roll, and it was even fresh out of the oven! It was awesome! Definitely will be back again soon!

I received good customer service. There was a long line but the representative moved efficiently. The environment was clean and organized. I ordered a Classic Cinnamon Roll and a Cookie Bonbite which is a chocolate chip cookie with cinnamon roll in the middle. The Roll was a little tough however, everything was delicious. I would definitely visit again.

M L

I received good customer service. There was a long line but the representative moved efficiently. The environment was clean and organized. I ordered a Classic Cinnamon Roll and a Cookie Bonbite which is a chocolate chip cookie with cinnamon roll in the middle. The Roll was a little tough however, everything was delicious. I would definitely visit again.

I like Cinnabons but the prices on a single cinnamon roll have gotten crazy! I can buy a 16 pack for 14.99 which isn’t bad. But if I only want one cinnamon roll you are charging me 5.79 each? Doing the math they should only be 1-2 dollars each. By you selling a single cinnamon roll to everyone you are making over 93 dollars a box on something that you only sell for 14.99. That is crazy!

This is a great Cinnabon in terms of cleanliness and product offerings. BUT THEY NEVER OPEN ON TIME! It doesn't matter if multiple employees are working, and they definitely don't care when the mall opens. Be prepared for them to be running ½ an hour to an hour behind.

The day before Christmas I went to get Cinnabon for Christmas morning. There was a long line. I got to the front eventually and was told that the line was for online orders only. They were basically out of Cinnabons unless you already had ordered online. I am guessing that they didn't plan to be as busy as they were, but it would have saved me time if they had a sign or told people to pass the message back. The workers themselves were obviously working as hard and as fast as they could to fulfill all the orders they already had. I can't fault them. I can only imagine how many rude customers they had to do with that day so I hope they made it through okay.

Ben

I like Cinnabons but the prices on a single cinnamon roll have gotten crazy! I can buy a 16 pack for 14.99 which isn’t bad. But if I only want one cinnamon roll you are charging me 5.79 each? Doing the math they should only be 1-2 dollars each. By you selling a single cinnamon roll to everyone you are making over 93 dollars a box on something that you only sell for 14.99. That is crazy!

K “Google account” H

This is a great Cinnabon in terms of cleanliness and product offerings. BUT THEY NEVER OPEN ON TIME! It doesn't matter if multiple employees are working, and they definitely don't care when the mall opens. Be prepared for them to be running ½ an hour to an hour behind.

Cary Reynolds

The day before Christmas I went to get Cinnabon for Christmas morning. There was a long line. I got to the front eventually and was told that the line was for online orders only. They were basically out of Cinnabons unless you already had ordered online. I am guessing that they didn't plan to be as busy as they were, but it would have saved me time if they had a sign or told people to pass the message back. The workers themselves were obviously working as hard and as fast as they could to fulfill all the orders they already had. I can't fault them. I can only imagine how many rude customers they had to do with that day so I hope they made it through okay.

I was extremely disappointed in my purchase today. There was three people waiting for fresh Cinnabon’s to come out of the oven. I asked the girl for a 4 count box and 2 smaller ones. It was $25.99. The 4 pack and minis were dry, hard and dark. The employee was was not happy when I told her I wanted a 4 count box and ran a box to me from the back of the store. They were not good at all. I would like to hear from the manager or owner of this store. Not to mention, I drove 12 miles to go there and only purchase these for my family. I did not know how they were till I was home.

Nat Pete

I was extremely disappointed in my purchase today. There was three people waiting for fresh Cinnabon’s to come out of the oven. I asked the girl for a 4 count box and 2 smaller ones. It was $25.99. The 4 pack and minis were dry, hard and dark. The employee was was not happy when I told her I wanted a 4 count box and ran a box to me from the back of the store. They were not good at all. I would like to hear from the manager or owner of this store. Not to mention, I drove 12 miles to go there and only purchase these for my family. I did not know how they were till I was home.

Avoid this location. They are unprofessional and they charge different prices for freshly backed Cinnabons and earlier made Cinnabon. They also outrageously charge for extra frosting. Greedy never going back to Cinnabon.

They were supposed to be open up at 11 AM. They did not open till 12. When I asked for a four pack, I was told they won't be ready for 30 minutes. I said well why not just make a four pack out of the individual ones that you have? I was told those are for customers. I said what the heck am I. I was then told I can buy four of them and pay for them individually. He said it's only four dollars more. I said, I don't think so. Horrible customer service. Who tells someone who is a customer that those are for customers? Rude people, that's who. They have lost my business. Someone should teach these rude individuals a thing or two about customer service. I would've given zero stars if it was allowed.

I came here to buy a pack for Cinnabon rolls, the guy in the front was ill mannered, he gave me cold box that was kept in the outside. I came back before opening it up and asked him for a replace with fresher piece, he responded with really bad attitude. He thinks he is doing some charity here!

We asked for a refund because 2 of the 3 young ladies kept picking up their phones. The one that had her phone the most was the one that was frosting the cinnamon rolls. While I was in there another lady walked up for a refund because each thing she tried the quality was bad. There was one of the young ladies that told them that they should put their phones down.

If you don’t like your job find a new one where you don’t talk to the public. My friend asked for a certain item on the menu. The young girl rolled her eyes. She made it, threw it to the sweet and nice cashier, and said I’m not making no more, don’t ask. Ask me patiently waited for our other items she continued to look at us with a evil face as if that was suppose to scare us😂 unprofessional

mohammad hasan

Avoid this location. They are unprofessional and they charge different prices for freshly backed Cinnabons and earlier made Cinnabon. They also outrageously charge for extra frosting. Greedy never going back to Cinnabon.

Maureen Montgomery

They were supposed to be open up at 11 AM. They did not open till 12. When I asked for a four pack, I was told they won't be ready for 30 minutes. I said well why not just make a four pack out of the individual ones that you have? I was told those are for customers. I said what the heck am I. I was then told I can buy four of them and pay for them individually. He said it's only four dollars more. I said, I don't think so. Horrible customer service. Who tells someone who is a customer that those are for customers? Rude people, that's who. They have lost my business. Someone should teach these rude individuals a thing or two about customer service. I would've given zero stars if it was allowed.

Cyril Kuply

I came here to buy a pack for Cinnabon rolls, the guy in the front was ill mannered, he gave me cold box that was kept in the outside. I came back before opening it up and asked him for a replace with fresher piece, he responded with really bad attitude. He thinks he is doing some charity here!

Tanya Brand

We asked for a refund because 2 of the 3 young ladies kept picking up their phones. The one that had her phone the most was the one that was frosting the cinnamon rolls. While I was in there another lady walked up for a refund because each thing she tried the quality was bad. There was one of the young ladies that told them that they should put their phones down.